Demand for freight and logistics services in 2014 reached record levels in some sectors. If growth continues as expected, then tighter capacity—and higher rates—are likely to follow.
Contributing Editor Toby Gooley is a freelance writer and editor specializing in supply chain, logistics, material handling, and international trade. She previously was Editor at CSCMP's Supply Chain Quarterly. and Senior Editor of SCQ's sister publication, DC VELOCITY. Prior to joining AGiLE Business Media in 2007, she spent 20 years at Logistics Management magazine as Managing Editor and Senior Editor covering international trade and transportation. Prior to that she was an export traffic manager for 10 years. She holds a B.A. in Asian Studies from Cornell University.
Last year, when Rosalyn Wilson, the Parsons Corp. transportation consultant who researches and writes the annual "State of Logistics Report," predicted that 2014 would turn out to be a "banner year" for the U.S. logistics industry, some listeners were skeptical. That bullish outlook simply didn't mesh with her persistently pessimistic take on the economy and the logistics business since the Great Recession ended in 2009.
But as it turns out, that optimism was more than justified. In the 26th annual report, released in June, Wilson wrote that in terms of freight volumes and demand for services, 2014 was the best year for U.S. logistics since the start of the recession in 2007. And there's more to come: Barring unforeseen events in this year's second half, 2015 should also show strong growth despite a weak first quarter caused by inclement weather, a stronger dollar that curbed export activity, and problems caused by labor strife at West Coast ports, the report said.
Article Figures
[Figure 1] Calculation of 2014 logistics costs (in U.S. $ billions)Enlarge this image
The annual "State of Logistics Report," produced by the Council of Supply Chain Management Professionals (CSCMP) and presented by Penske Logistics, provides an overview of the economy, the logistics industry's key trends, and the total U.S. logistics costs for the previous year. The research also reviews 2014 freight market developments on a month-by-month basis and concludes with a look at industry indicators for the current year.
It comes down to the consumer
Why such an upbeat outlook? It's all about consumer demand. "The U.S. economy is on fairly solid ground" with unemployment falling, real net income and household net worth inching up, low to moderate inflation, and declining oil prices putting more money in Americans' pocketbooks, Wilson wrote in the report. "We're actually seeing some very sustained growth, in my opinion," she added in remarks during the press conference where the report was released.
About the "State of Logistics Report"
For 26 years, the annual "State of Logistics Report" has quantified the size of the U.S. transportation market and the impact of logistics on the U.S. economy. The late logistics consultant Robert V. Delaney began the study in 1989 as a way to measure logistics efficiency following the deregulation of transportation in the United States. Currently the report is authored by transportation consultant Rosalyn Wilson under the auspices of the Council of Supply Chain Management Professionals (CSCMP). This year's report was sponsored by Penske Logistics.
CSCMP members can download the 26th Annual "State of Logistics Report" as well as quarterly updates at no charge from CSCMP's website. Nonmembers can purchase the report and quarterly updates.
When consumers have more cash available, companies sell more products and construction firms build more houses. That translates into greater demand for transportation and logistics services—one of the main reasons total logistics costs in 2014 were up 3.1 percent over the previous year, to slightly less than US $1.45 trillion. (See Figure 1.)
One of the report's most frequently cited data points is logistics costs as a percentage of gross domestic product (GDP). That number has remained within a range of 8.2 percent to 8.4 percent since 2010. That pattern continued in 2014, when the number hit 8.3 percent. (See Figure 2.) However, in an e-mail interview prior to the report's release, Wilson said that the current levels are likely unsustainable, and that the ratio eventually will rise to levels of 9 to 9.5 percent as a crisis in motor carrier capacity causes freight rates to climb. Trucking costs—measured as carrier revenues—accounted for slightly less than half of the total expense of the nation's logistics system, so any trends in that sector will have a significant impact on overall logistics costs.
That truck rates did not surge in 2014 was one of the biggest surprises in the report's findings, Wilson said in the interview. Truck revenues did rise, by 3 percent over 2013, but tonnage gained 3.5 percent, meaning that rates remained relatively flat, she wrote.
Shippers succeeded last year in whittling down motor carriers' proposed rate increases, from 6 to 8 percent to levels approaching 2 percent, Wilson said. However, that practice cannot continue indefinitely, especially as carrier capacity tightens to extraordinary levels, she added. "At some point, rates have to rise, and I think we'll see that by the end of this year," she said at the press conference.
When the pricing picture turns, it will likely be a quick and sharp change, with one of the big motor carriers taking the lead and others following suit, Wilson said in the e-mail interview. In her report, she advised shippers to pay more attention to carriers' capacity guarantees than to the rates they charge, and to work with carriers to optimize their equipment utilization. Shippers that take both routes will stand the best chance of mitigating 2015 rate increases, because carriers would be more willing to keep rates steady if they know their equipment and drivers are being turned faster and more efficiently, she said.
Rail intermodal volumes rose 5.2 percent last year, continuing a pattern of solid multiyear growth for the sector due to conversions from truckload services as well as the onboarding of new business. Rail carloads rose 3.9 percent, while overall revenue increased 6.5 percent. Together, the two segments posted the highest annual rail traffic on record: just under 28.7 million carloads, containers, and trailers. Rail traffic is now close to its prerecession levels, but the mix of products and the growth in various service segments has shifted, the report said.
All segments of waterborne transportation grew in 2014, despite the months-long congestion on the U.S. West Coast, as importers hurried to bring in merchandise in anticipation of labor troubles, and imports from China surged in the third quarter. Inland waterway freight traffic rebounded due to solid growth in the number of shipments of grain, minerals, and petroleum products by barge. Overall, costs for water transportation rose 8.9 percent.
Air cargo revenue declined 1.2 percent, paced to the downside by a 3.6 percent drop in international revenue. Domestic revenue, meanwhile, rose just 0.4 percent. Cargo yields fell as load factors remained weak, the report said, but there was one bright spot: In 2014, a record $968 billion of high-value merchandise moved by air, with exports accounting for just 44 percent of that total.
The current downward trend in exports will likely persist in the coming months, as the strong dollar continues to make U.S. products more expensive overseas, Wilson said. "I don't see exports recovering, at least before the end of the year," she said at the press conference.
The third-party logistics (3PL) segment, meanwhile, turned in a strong performance in 2014 with net revenue—revenue after factoring in transportation costs—rising 7.4 percent. Revenues for domestic transportation management and dedicated contract carriage services rose by 20.5 and 10.4 percent, respectively, as tightening truck capacity drove demand for those services. International transportation management and value-added warehousing and distribution services, meanwhile, each posted low-single-digit increases. The overall 3PL market is expected to grow at a slower pace in 2015 than it did in 2014; Armstrong & Associates Inc., the consulting firm that provided the 3PL data in the report, is forecasting growth of 5.7 percent.
Rising inventory costs a concern
Despite a 4.8 percent decline in the interest component that kept interest rates at historically low levels, inventory carrying costs increased by 2.1 percent over 2013.
The "State of Logistics Report" tracks three components of carrying costs. One is interest, which remained about the same as in 2013, at $2 billion. The second is taxes, obsolescence, depreciation, and insurance, a category that rose by 1.2 percent, in large part due to the growth in inventories last year. The other is warehousing costs, which rose 4.4 percent, capping off a second consecutive solid year as national vacancy rates declined to 7 percent, down 2.7 percent from the previous year. Strong demand from e-commerce providers is a major factor behind the shrinking availability of industrial space; U.S. retail e-commerce sales hit $237 billion in 2014, up from $211 billion in 2013, according to the report.
In the e-mail interview, Wilson forecast further increases in carrying costs as interest rates finally begin to rise and warehousing demand continues to escalate. In the report, she also pointed to rising warehouse labor costs as a contributor to higher warehouse costs in the future.
Inventory levels in 2014 remained above the recession high point, reaching nearly $2.5 trillion, with the second and third quarters the "high-water marks," the report said. (See Figure 3.) Retail and wholesale inventories saw the biggest gains, while manufacturing inventories experienced a slight decline in 2014.
The overall inventory-to-sales ratio, which measures a business's inventory investment in relation to its monthly sales, rose rapidly in 2014. The ratio ended 2014 at 1.35, its highest level since late 2009. (See Figure 4.) A rising ratio indicates either falling sales or excess inventory levels.
That rise was due in large part to wholesalers and retailers ordering more goods in anticipation of labor- and congestion-related delays at U.S. West Coast ports, combined with slower-than-expected holiday sales, the report said. The wholesale and retail ratios leveled off and the ratio for manufacturing began to trend downward in the first quarter of 2015.
In a brief interview following the press conference, Wilson said that she expects the overall inventory-to-sales ratio will decline. Rising carrying and obsolescence costs and warehousing expenses will provide an incentive for companies to get their inventory levels under control, she said. "I'm concerned that inventories are as high as they are, but ... manufacturers are using up the supplies that they have. Nobody is ready to make big investments in more inventory."
The practice consists of 5,000 professionals from Accenture and from Avanade—the consulting firm’s joint venture with Microsoft. They will be supported by Microsoft product specialists who will work closely with the Accenture Center for Advanced AI. Together, that group will collaborate on AI and Copilot agent templates, extensions, plugins, and connectors to help organizations leverage their data and gen AI to reduce costs, improve efficiencies and drive growth, they said on Thursday.
Accenture and Avanade say they have already developed some AI tools for these applications. For example, a supplier discovery and risk agent can deliver real-time market insights, agile supply chain responses, and better vendor selection, which could result in up to 15% cost savings. And a procure-to-pay agent could improve efficiency by up to 40% and enhance vendor relations and satisfaction by addressing urgent payment requirements and avoiding disruptions of key services
Likewise, they have also built solutions for clients using Microsoft 365 Copilot technology. For example, they have created Copilots for a variety of industries and functions including finance, manufacturing, supply chain, retail, and consumer goods and healthcare.
Another part of the new practice will be educating clients how to use the technology, using an “Azure Generative AI Engineer Nanodegree program” to teach users how to design, build, and operationalize AI-driven applications on Azure, Microsoft’s cloud computing platform. The online classes will teach learners how to use AI models to solve real-world problems through automation, data insights, and generative AI solutions, the firms said.
“We are pleased to deepen our collaboration with Accenture to help our mutual customers develop AI-first business processes responsibly and securely, while helping them drive market differentiation,” Judson Althoff, executive vice president and chief commercial officer at Microsoft, said in a release. “By bringing together Copilots and human ambition, paired with the autonomous capabilities of an agent, we can accelerate AI transformation for organizations across industries and help them realize successful business outcomes through pragmatic innovation.”
Census data showed that overall retail sales in October were up 0.4% seasonally adjusted month over month and up 2.8% unadjusted year over year. That compared with increases of 0.8% month over month and 2% year over year in September.
October’s core retail sales as defined by NRF — based on the Census data but excluding automobile dealers, gasoline stations and restaurants — were unchanged seasonally adjusted month over month but up 5.4% unadjusted year over year.
Core sales were up 3.5% year over year for the first 10 months of the year, in line with NRF’s forecast for 2024 retail sales to grow between 2.5% and 3.5% over 2023. NRF is forecasting that 2024 holiday sales during November and December will also increase between 2.5% and 3.5% over the same time last year.
“October’s pickup in retail sales shows a healthy pace of spending as many consumers got an early start on holiday shopping,” NRF Chief Economist Jack Kleinhenz said in a release. “October sales were a good early step forward into the holiday shopping season, which is now fully underway. Falling energy prices have likely provided extra dollars for household spending on retail merchandise.”
Despite that positive trend, market watchers cautioned that retailers still need to offer competitive value propositions and customer experience in order to succeed in the holiday season. “The American consumer has been more resilient than anyone could have expected. But that isn’t a free pass for retailers to under invest in their stores,” Nikki Baird, VP of strategy & product at Aptos, a solutions provider of unified retail technology based out of Alpharetta, Georgia, said in a statement. “They need to make investments in labor, customer experience tech, and digital transformation. It has been too easy to kick the can down the road until you suddenly realize there’s no road left.”
A similar message came from Chip West, a retail and consumer behavior expert at the marketing, packaging, print and supply chain solutions provider RRD. “October’s increase proved to be slightly better than projections and was likely boosted by lower fuel prices. As inflation slowed for a number of months, prices in several categories have stabilized, with some even showing declines, offering further relief to consumers,” West said. “The data also looks to be a positive sign as we kick off the holiday shopping season. Promotions and discounts will play a prominent role in holiday shopping behavior as they are key influencers in consumer’s purchasing decisions.”
That result came from the company’s “GEP Global Supply Chain Volatility Index,” an indicator tracking demand conditions, shortages, transportation costs, inventories, and backlogs based on a monthly survey of 27,000 businesses. The October index number was -0.39, which was up only slightly from its level of -0.43 in September.
Researchers found a steep rise in slack across North American supply chains due to declining factory activity in the U.S. In fact, purchasing managers at U.S. manufacturers made their strongest cutbacks to buying volumes in nearly a year and a half, indicating that factories in the world's largest economy are preparing for lower production volumes, GEP said.
Elsewhere, suppliers feeding Asia also reported spare capacity in October, albeit to a lesser degree than seen in Western markets. Europe's industrial plight remained a key feature of the data in October, as vendor capacity was significantly underutilized, reflecting a continuation of subdued demand in key manufacturing hubs across the continent.
"We're in a buyers' market. October is the fourth straight month that suppliers worldwide reported spare capacity, with notable contractions in factory demand across North America and Europe, underscoring the challenging outlook for Western manufacturers," Todd Bremer, vice president, GEP, said in a release. "President-elect Trump inherits U.S. manufacturers with plenty of spare capacity while in contrast, China's modest rebound and strong expansion in India demonstrate greater resilience in Asia."
Even as the e-commerce sector overall continues expanding toward a forecasted 41% of all retail sales by 2027, many small to medium e-commerce companies are struggling to find the investment funding they need to increase sales, according to a sector survey from online capital platform Stenn.
Global geopolitical instability and increasing inflation are causing e-commerce firms to face a liquidity crisis, which means companies may not be able to access the funds they need to grow, Stenn’s survey of 500 senior e-commerce leaders found. The research was conducted by Opinion Matters between August 29 and September 5.
Survey findings include:
61.8% of leaders who sought growth capital did so to invest in advanced technologies, such as AI and machine learning, to improve their businesses.
When asked which resources they wished they had more access to, 63.8% of respondents pointed to growth capital.
Women indicated a stronger need for business operations training (51.2%) and financial planning resources (48.8%) compared to men (30.8% and 15.4%).
40% of business owners are seeking external financial advice and mentorship at least once a week to help with business decisions.
Almost half (49.6%) of respondents are proactively forecasting their business activity 6-18 months ahead.
“As e-commerce continues to grow rapidly, driven by increasing online consumer demand and technological innovation, it’s important to remember that capital constraints and access to growth financing remain persistent hurdles for many e-commerce business leaders especially at small and medium-sized businesses,” Noel Hillman, Chief Commercial Officer at Stenn, said in a release. “In this competitive landscape, ensuring liquidity and optimizing supply chain processes are critical to sustaining growth and scaling operations.”
With six keynote and more than 100 educational sessions, CSCMP EDGE 2024 offered a wealth of content. Here are highlights from just some of the presentations.
A great American story
Author and entrepreneur Fawn Weaver closed out the first day of the conference by telling the little-known story of Nathan “Nearest” Green, who was born into slavery, freed after the Civil War, and went on to become the first master distiller for the Jack Daniel’s Whiskey brand. Through extensive research and interviews with descendants of the Daniel and Green families, Weaver discovered what she describes as a positive American story.
She told the story in her best-selling book, Love & Whiskey: The Remarkable True Story of Jack Daniel, His Master Distiller Nearest Green, and the Improbable Rise of Uncle Nearest. That story also inspired her to create Uncle Nearest Premium Whiskey.
Weaver discussed the barriers she encountered in bringing the brand to life, her vision for where it’s headed, and her take on the supply chain—which she views as both a necessary cost of doing business and an opportunity.
“[It’s] an opportunity if you can move quickly,” she said, pointing to a recent project in which the company was able to fast-track a new Uncle Nearest product thanks to close collaboration with its supply chain partners.
A two-pronged business transformation
We may be living in a world full of technology, but strategy and focus remain the top priorities when it comes to managing a business and its supply chains. So says Roberto Isaias, executive vice president and chief supply chain officer for toy manufacturing and entertainment company Mattel.
Isaias emphasized the point during his keynote on day two of EDGE 2024. He described how Mattel transformed itself amid surging demand for Barbie-branded items following the success of the Barbie movie.
That transformation, according to Isaias, came on two fronts: commercially and logistically. Today, Mattel is steadily moving beyond the toy aisle with two films and 13 TV series in production as well as 14 films and 35 shows in development. And as for those supply chain gains? The company has saved millions, increased productivity, and improved profit margins—even amid cost increases and inflation.
A framework for chasing excellence
Most of the time when CEOs present at an industry conference, they like to talk about their companies’ success stories. Not J.B. Hunt’s Shelley Simpson. Speaking at EDGE, the trucking company’s president and CEO led with a story about a time that the company lost a major customer.
According to Simpson, the company had a customer of their dedicated contract business in 2001 that was consistently making late shipments with no lead time. “We were working like crazy to try to satisfy them, and lost their business,” Simpson said.
When the team at J.B. Hunt later met with the customer’s chief supply chain officer and related all they had been doing, the customer responded, “You never shared everything you were doing for us.”
Out of that experience, came J.B. Hunt’s Customer Value Delivery framework. The framework consists of five steps: 1) understand customer needs, 2) deliver expectations, 3) measure results, 4) communicate performance, and 5) anticipate new value.
Next year’s CSCMP EDGE conference on October 5–8 in National Harbor, Md., promises to have a similarly deep lineup of keynote presentations. Register early at www.cscmpedge.org.