The Journal of Business Logistics (JBL), published by the Council of Supply Chain Management Professionals (CSCMP), is recognized as one of the world's leading academic supply chain journals. But sometimes it may be hard for practitioners to see how the research presented in its pages applies to what they do on a day-to-day basis. To help bridge that gap, CSCMP's Supply Chain Quarterly challenges the authors of selected JBL articles to explain the real-world implications of their academic research.
THE ARTICLE
"The Economic Development Role of Regional Logistics Hubs: A Cross-Country Study of Interorganizational Governance Models," by Yemisi A. Bolumole, David J. Closs, and Frederick A. Rodammer of Michigan State University. Published in the May 2015 issue of the Journal of Business Logistics. This paper also received the Bernard J. La Londe Best Paper Award at CSCMP's 2016 Annual Conference.
THE UPSHOT
This article grew out of the authors' experiences working with economic development organizations that were trying to promote their regions as logistics hubs. When Bolumole served as director of the transportation and logistics program at the University of North Florida, she was involved in the Jacksonville/Northeast Florida region's efforts to market itself as a logistics hub. Closs and Rodammer had been involved in similar efforts for the state of Michigan. Based on those experiences, the authors wanted to investigate other regions' efforts to establish themselves as logistics hubs. They also thought it would be beneficial to develop a better definition of what a regional logistics hub actually is.
It seemed to the researchers that an area could not be declared a logistics hub simply because a group of companies focused on logistics are located there. There also must be some sort of external governance structure or organization that not only facilitates the promotion of the region's logistics resources as a source of economic growth, but also uses these resources to attract new businesses.
Not all economic development organizations operate in the same way, of course. To demonstrate the variety of ways logistics hubs could be organized, the paper outlines a spectrum of governance types, from a hierarchical/command-and-control structure to a more relational/voluntary organization.
Bolumole, the lead author, spoke with Supply Chain Quarterly about what these concepts could mean for economic development organizations as well as for those who work in the private sector.
What issues were you seeking to explore through this research?
We know that either by sheer luck or geographical location, the way in which organizations break up supply chain activity tends to "bless" some regions more than others. It places certain concentrations of freight movement at certain hubs or gateways. But many people assumed that if there's any governance or self-organization in these regions, it must happen organically or by happenstance. There really isn't any kind of conscious effort. ...
The study focused on developing an understanding of what we mean by a "logistics hub." When people see these words, they think of a collection of companies in an area that are involved in logistics. But what we are trying to get at in this paper is that logistics hubs transcend the traditional boundaries and benefits derived simply from co-location. Rather, it is a means to organize economic development activity. This means we need to understand the dependencies or synergies that exist across industries, across institutions, and across organizations, and even across consumers within a given region. The one thing these synergies or dependencies have in common is that they all are derived from, and depend on, regional resources. This was the message we were trying to convey: [Logistics hubs] drive an economic development output that is wholly dependent on resources that are within the home region.
In the paper you define different types of regional logistics hubs based on how they are structured or governed. Can you provide a few examples of the different types?
When we looked at the governance structures for these hubs, one that was probably the easiest to define is at one extreme. This is the "port authority" model, represented, for example, in the New York/New Jersey region. What sets this kind of model apart is that it has very strong government involvement. In fact, in most cases [the logistics hub] is government-owned, -created, and -led. And because of that command-and-control or hierarchical structure, the government usually reserves the right to charge user fees, bridge tolls, taxes, and so forth. That's how they generate the income they use to stimulate economic development and create and maintain regional infrastructure and resources.
Now because it is government-owned, does that mean it doesn't engage the private sector? No, it just means that this type of governance typically has the authority to levy taxes, design incentives, and then use those incentives to attract private sector participation.
If we look at the opposite end of the spectrum, there's the model that we call "industry collaboration." An industry collaboration is a voluntary organizational mechanism that's typically designed by an economic development agency. That's what Jacksonville represented. It's also represented in the Metro Atlanta Supply Chain Initiative [in Georgia]. Participation typically is completely voluntary; the governance is significantly less formal and is based on relational norms of collaboration. The activity is still aimed at promoting and attracting supply chain-related investments to the region to stimulate economic growth. However, where this one differs from the port authority model is that it is not technically responsible for infrastructure. Instead, this group serves to support the civic infrastructure and political conditions that will enhance the region's economic development.
Let's use Jacksonville, Florida, as an example. If such an area acknowledges that one of the ways to best position the city to take advantage of the Panama Canal expansion would be to raise money as a region to support port deepening and dredging (if necessary), that sort of activity relies on businesspeople coming together and coming to terms with whether this is something the private sector would be willing to get involved in. Yes, it involved an infrastructure investment, but the goal in this case is to help the economic development agency communicate the type of political conditions that allows the agency to do what it needs to do.
I'll mention one more model that we are all probably the most familiar with: "public-private partnerships" (P3). Most of us are familiar with this model because these are the mechanisms that regions have typically employed to combine government and private sector capital to deliver a meaningful value proposition. One of the P3 examples we mentioned in the paper is the AllianceTexas public-private partnership in Dallas. It's a perfect representation of this kind of governance because it leverages infrastructure, geography, and private sector members as champions of the economic development initiatives that it is rolling out.
Can this knowledge help an economic development authority operate more effectively? If so, how?
One of the things that we were hoping would be a key takeaway is the recognition that there remain significant opportunities for certain regions to develop an identity of regional growth that is centered on its logistics or supply chain assets. For example, cities adjacent to Los Angeles/Long Beach, California—knowing LA/Long Beach's congestion challenges—can ask themselves, "Can we take advantage of the overflow?"
One thing we are finding is that many agencies are still using tax-based incentives to encourage relocation. However, that's not a long-term, sustainable growth option from an economic-productivity standpoint. What we are hoping is that economic agencies can redefine what economic development means in a way that allows them to align what they do not only with the firms that are represented but also with the distinct supply chain assets that they possess. In other words, supply chain or logistics hubs become a major stimulant to economic development.
What is the most important takeaway from your research for practitioners?
In the private sector, we've been taught to focus on B2C (business-to-consumer) and B2B (business-to-business) interactions. This paper is a call to attention of the importance of business-to-government (B2G) interactions. ... Supply chain managers must continue to embrace and incorporate [into their decisions] an understanding that public sector actions impact what they do. ... [T]he presence or lack of public policies that inhibit or enhance supply chain efficiency can really have an effect on a firm's total landed cost.
At the end of the day, this paper is about clarifying the intersection between economic development and supply chain management. This logistics-focused economic development is a win-win for both the public sector and the private sector, as the intersection is all about value creation for both sectors. Managers with a better understanding of that intersection will be better able to find opportunities to remedy market-access gaps.
TO READ THE FULL ARTICLE ...
As a member benefit, CSCMP members can access articles in the Journal of Business Logistics at no charge. To request access to this and other JBL articles available in the Wiley Online Library, send a request via e-mail to cscmppublications@cscmp.org.
The practice consists of 5,000 professionals from Accenture and from Avanade—the consulting firm’s joint venture with Microsoft. They will be supported by Microsoft product specialists who will work closely with the Accenture Center for Advanced AI. Together, that group will collaborate on AI and Copilot agent templates, extensions, plugins, and connectors to help organizations leverage their data and gen AI to reduce costs, improve efficiencies and drive growth, they said on Thursday.
Accenture and Avanade say they have already developed some AI tools for these applications. For example, a supplier discovery and risk agent can deliver real-time market insights, agile supply chain responses, and better vendor selection, which could result in up to 15% cost savings. And a procure-to-pay agent could improve efficiency by up to 40% and enhance vendor relations and satisfaction by addressing urgent payment requirements and avoiding disruptions of key services
Likewise, they have also built solutions for clients using Microsoft 365 Copilot technology. For example, they have created Copilots for a variety of industries and functions including finance, manufacturing, supply chain, retail, and consumer goods and healthcare.
Another part of the new practice will be educating clients how to use the technology, using an “Azure Generative AI Engineer Nanodegree program” to teach users how to design, build, and operationalize AI-driven applications on Azure, Microsoft’s cloud computing platform. The online classes will teach learners how to use AI models to solve real-world problems through automation, data insights, and generative AI solutions, the firms said.
“We are pleased to deepen our collaboration with Accenture to help our mutual customers develop AI-first business processes responsibly and securely, while helping them drive market differentiation,” Judson Althoff, executive vice president and chief commercial officer at Microsoft, said in a release. “By bringing together Copilots and human ambition, paired with the autonomous capabilities of an agent, we can accelerate AI transformation for organizations across industries and help them realize successful business outcomes through pragmatic innovation.”
That result came from the company’s “GEP Global Supply Chain Volatility Index,” an indicator tracking demand conditions, shortages, transportation costs, inventories, and backlogs based on a monthly survey of 27,000 businesses. The October index number was -0.39, which was up only slightly from its level of -0.43 in September.
Researchers found a steep rise in slack across North American supply chains due to declining factory activity in the U.S. In fact, purchasing managers at U.S. manufacturers made their strongest cutbacks to buying volumes in nearly a year and a half, indicating that factories in the world's largest economy are preparing for lower production volumes, GEP said.
Elsewhere, suppliers feeding Asia also reported spare capacity in October, albeit to a lesser degree than seen in Western markets. Europe's industrial plight remained a key feature of the data in October, as vendor capacity was significantly underutilized, reflecting a continuation of subdued demand in key manufacturing hubs across the continent.
"We're in a buyers' market. October is the fourth straight month that suppliers worldwide reported spare capacity, with notable contractions in factory demand across North America and Europe, underscoring the challenging outlook for Western manufacturers," Todd Bremer, vice president, GEP, said in a release. "President-elect Trump inherits U.S. manufacturers with plenty of spare capacity while in contrast, China's modest rebound and strong expansion in India demonstrate greater resilience in Asia."
Even as the e-commerce sector overall continues expanding toward a forecasted 41% of all retail sales by 2027, many small to medium e-commerce companies are struggling to find the investment funding they need to increase sales, according to a sector survey from online capital platform Stenn.
Global geopolitical instability and increasing inflation are causing e-commerce firms to face a liquidity crisis, which means companies may not be able to access the funds they need to grow, Stenn’s survey of 500 senior e-commerce leaders found. The research was conducted by Opinion Matters between August 29 and September 5.
Survey findings include:
61.8% of leaders who sought growth capital did so to invest in advanced technologies, such as AI and machine learning, to improve their businesses.
When asked which resources they wished they had more access to, 63.8% of respondents pointed to growth capital.
Women indicated a stronger need for business operations training (51.2%) and financial planning resources (48.8%) compared to men (30.8% and 15.4%).
40% of business owners are seeking external financial advice and mentorship at least once a week to help with business decisions.
Almost half (49.6%) of respondents are proactively forecasting their business activity 6-18 months ahead.
“As e-commerce continues to grow rapidly, driven by increasing online consumer demand and technological innovation, it’s important to remember that capital constraints and access to growth financing remain persistent hurdles for many e-commerce business leaders especially at small and medium-sized businesses,” Noel Hillman, Chief Commercial Officer at Stenn, said in a release. “In this competitive landscape, ensuring liquidity and optimizing supply chain processes are critical to sustaining growth and scaling operations.”
With six keynote and more than 100 educational sessions, CSCMP EDGE 2024 offered a wealth of content. Here are highlights from just some of the presentations.
A great American story
Author and entrepreneur Fawn Weaver closed out the first day of the conference by telling the little-known story of Nathan “Nearest” Green, who was born into slavery, freed after the Civil War, and went on to become the first master distiller for the Jack Daniel’s Whiskey brand. Through extensive research and interviews with descendants of the Daniel and Green families, Weaver discovered what she describes as a positive American story.
She told the story in her best-selling book, Love & Whiskey: The Remarkable True Story of Jack Daniel, His Master Distiller Nearest Green, and the Improbable Rise of Uncle Nearest. That story also inspired her to create Uncle Nearest Premium Whiskey.
Weaver discussed the barriers she encountered in bringing the brand to life, her vision for where it’s headed, and her take on the supply chain—which she views as both a necessary cost of doing business and an opportunity.
“[It’s] an opportunity if you can move quickly,” she said, pointing to a recent project in which the company was able to fast-track a new Uncle Nearest product thanks to close collaboration with its supply chain partners.
A two-pronged business transformation
We may be living in a world full of technology, but strategy and focus remain the top priorities when it comes to managing a business and its supply chains. So says Roberto Isaias, executive vice president and chief supply chain officer for toy manufacturing and entertainment company Mattel.
Isaias emphasized the point during his keynote on day two of EDGE 2024. He described how Mattel transformed itself amid surging demand for Barbie-branded items following the success of the Barbie movie.
That transformation, according to Isaias, came on two fronts: commercially and logistically. Today, Mattel is steadily moving beyond the toy aisle with two films and 13 TV series in production as well as 14 films and 35 shows in development. And as for those supply chain gains? The company has saved millions, increased productivity, and improved profit margins—even amid cost increases and inflation.
A framework for chasing excellence
Most of the time when CEOs present at an industry conference, they like to talk about their companies’ success stories. Not J.B. Hunt’s Shelley Simpson. Speaking at EDGE, the trucking company’s president and CEO led with a story about a time that the company lost a major customer.
According to Simpson, the company had a customer of their dedicated contract business in 2001 that was consistently making late shipments with no lead time. “We were working like crazy to try to satisfy them, and lost their business,” Simpson said.
When the team at J.B. Hunt later met with the customer’s chief supply chain officer and related all they had been doing, the customer responded, “You never shared everything you were doing for us.”
Out of that experience, came J.B. Hunt’s Customer Value Delivery framework. The framework consists of five steps: 1) understand customer needs, 2) deliver expectations, 3) measure results, 4) communicate performance, and 5) anticipate new value.
Next year’s CSCMP EDGE conference on October 5–8 in National Harbor, Md., promises to have a similarly deep lineup of keynote presentations. Register early at www.cscmpedge.org.
2024 was expected to be a bounce-back year for the logistics industry. We had the pandemic in the rearview mirror, and the economy was proving to be more resilient than expected, defying those prognosticators who believed a recession was imminent.
While most of the economy managed to stabilize in 2024, the logistics industry continued to see disruption and changes in international trade. World events conspired to drive much of the narrative surrounding the flow of goods worldwide. Additionally, a diminished reliance on China as a source for goods reduced some of the international trade flow from that manufacturing hub. Some of this trade diverted to other Asian nations, while nearshoring efforts brought some production back to North America, particularly Mexico.
Meanwhile trucking in the United States continued its 2-year recession, highlighted by weaker demand and excess capacity. Both contributed to a slow year, especially for truckload carriers that comprise about 90% of over-the-road shipments.
Labor issues were also front and center in 2024, as ports and rail companies dealt with threats of strikes, which resulted in new contracts and increased costs. Labor—and often a lack of it—continues to be an ongoing concern in the logistics industry.
In this annual issue, we bring a year-end perspective to these topics and more. Our issue is designed to complement CSCMP’s 35th Annual State of Logistics Report, which was released in June, and includes updates that were presented at the CSCMP EDGE conference held in October. In addition to this overview of the market, we have engaged top industry experts to dig into the status of key logistics sectors.
Hopefully as we move into 2025, logistics markets will build on an improving economy and strong consumer demand, while stabilizing those parts of the industry that could use some adrenaline, such as trucking. By this time next year, we hope to see a full recovery as the market fulfills its promise to deliver the needs of our very connected world.