Which country has the most resilient supply chain of them all?
FM Global has released the results of its 2017 Global Resilience Index, which ranks countries based on their ability to tolerate disruptive events. The latest edition features more risk factors and a new comparison function.
For the second year in a row, Switzerland has been recognized as having the world's most resilient supply chain. The alpine nation once again topped the insurance company FM Global's annual Global Resilience Index, an online interactive tool that ranks 130 countries and territories based on their resilience in respect to disruptive events. (For a ranking of the 10 most resilient countries and the 10 least resilient countries, see Figures 1 and 2.)
FM Global designed the index as a strategic tool to help business executives gain a better, macro sense of the resiliency of their global supply chains, said Brion Callori, senior vice president of engineering and research for FM Global, in an interview. The information in the index can help companies decide where to locate new facilities and assess the risk level of suppliers and customers based on where they are located, according to Callori. It can also indicate where a company with locations in riskier regions of the world may need to invest in redundancies or better continuity plans, he said.
The Index is calculated based on 12 key drivers of supply chain resilience, which are grouped into three categories: economic, risk, and supply chain factors. These factors are combined to form the composite index score. Scores are assessed on a scale of 0 to 100, with 0 representing the lowest resilience and 100 being the highest resilience.
Switzerland's placement at the top of the list is a testament to the fact that the country has consistently high ratings on all of the 12 risk drivers, Callori said. Most other countries have at least one area where they have a low score, which drags their overall ranking down, he said. For example, their potential for damage from earthquakes or high winds gives the western and eastern regions of the United States lower "exposure to natural hazards" scores than other countries with similar overall Index scores. (Because of their size and importance in the global economy, FM Global divided both the United States and China into three separate zones each.)
In addition to providing the rankings and scores, the interactive online tool, for the first time this year, also depicts how the scores cluster together. For example, the tool shows that while there is a notable gap between Switzerland's scores and resiliency level and those for second-place Luxembourg, there is little difference between Luxembourg's resiliency levels and those for the next four countries on the list (Sweden, Austria, Germany, and Norway). The Index also shows a tremendous gap between the countries that scored the lowest—Haiti and Venezuela—and the rest of the countries on the bottom of list, indicating the extreme amount of stress these two countries are under.
Expansion of risk factors
Originally the Index looked at nine factors: productivity, political risk, oil intensity (vulnerability to an oil shock), exposure to natural hazard, natural hazard risk quality, fire risk quality, control of corruption, quality of infrastructure (includes transportation, telephony, and energy), and quality of local suppliers. This year FM Global added three more: inherent cyber risk, urbanization rate, and supply chain visibility.
"Inherent cyber risk" reflects a country's vulnerability to a cyber attack and its ability to recover. "Urbanization rate" indicates how fast a country's cities are growing. According to Callori, this factor serves as a proxy for stress (on water supplies, power grids, and other infrastructure) that would be exacerbated by natural disasters such as windstorms, floods, and earthquakes. Finally, "supply chain visibility" is related to the ability to track and trace consignments across a country's supply chain.
"Things change, and we wanted the Index to be able to reflect that," explained Callori. "Five years ago, for example, cyber risks were not as top of mind as they are today. We wanted the index to be flexible and show what was really driving risk exposures."
To ensure consistency, FM Global gathered data for the three new factors going back five years, which allowed the insurer to revise the rankings from all of the previous years to include those factors.
Just 29% of supply chain organizations have the competitive characteristics they’ll need for future readiness, according to a Gartner survey released Tuesday. The survey focused on how organizations are preparing for future challenges and to keep their supply chains competitive.
Gartner surveyed 579 supply chain practitioners to determine the capabilities needed to manage the “future drivers of influence” on supply chains, which include artificial intelligence (AI) achievement and the ability to navigate new trade policies. According to the survey, the five competitive characteristics are: agility, resilience, regionalization, integrated ecosystems, and integrated enterprise strategy.
The survey analysis identified “leaders” among the respondents as supply chain organizations that have already developed at least three of the five competitive characteristics necessary to address the top five drivers of supply chain’s future.
Less than a third have met that threshold.
“Leaders shared a commitment to preparation through long-term, deliberate strategies, while non-leaders were more often focused on short-term priorities,” Pierfrancesco Manenti, vice president analyst in Gartner’s Supply Chain practice, said in a statement announcing the survey results.
“Most leaders have yet to invest in the most advanced technologies (e.g. real-time visibility, digital supply chain twin), but plan to do so in the next three-to-five years,” Manenti also said in the statement. “Leaders see technology as an enabler to their overall business strategies, while non-leaders more often invest in technology first, without having fully established their foundational capabilities.”
As part of the survey, respondents were asked to identify the future drivers of influence on supply chain performance over the next three to five years. The top five drivers are: achievement capability of AI (74%); the amount of new ESG regulations and trade policies being released (67%); geopolitical fight/transition for power (65%); control over data (62%); and talent scarcity (59%).
The analysis also identified four unique profiles of supply chain organizations, based on what their leaders deem as the most crucial capabilities for empowering their organizations over the next three to five years.
First, 54% of retailers are looking for ways to increase their financial recovery from returns. That’s because the cost to return a purchase averages 27% of the purchase price, which erases as much as 50% of the sales margin. But consumers have their own interests in mind: 76% of shoppers admit they’ve embellished or exaggerated the return reason to avoid a fee, a 39% increase from 2023 to 204.
Second, return experiences matter to consumers. A whopping 80% of shoppers stopped shopping at a retailer because of changes to the return policy—a 34% increase YoY.
Third, returns fraud and abuse is top-of-mind-for retailers, with wardrobing rising 38% in 2024. In fact, over two thirds (69%) of shoppers admit to wardrobing, which is the practice of buying an item for a specific reason or event and returning it after use. Shoppers also practice bracketing, or purchasing an item in a variety of colors or sizes and then returning all the unwanted options.
Fourth, returns come with a steep cost in terms of sustainability, with returns amounting to 8.4 billion pounds of landfill waste in 2023 alone.
“As returns have become an integral part of the shopper experience, retailers must balance meeting sky-high expectations with rising costs, environmental impact, and fraudulent behaviors,” Amena Ali, CEO of Optoro, said in the firm’s “2024 Returns Unwrapped” report. “By understanding shoppers’ behaviors and preferences around returns, retailers can create returns experiences that embrace their needs while driving deeper loyalty and protecting their bottom line.”
Facing an evolving supply chain landscape in 2025, companies are being forced to rethink their distribution strategies to cope with challenges like rising cost pressures, persistent labor shortages, and the complexities of managing SKU proliferation.
1. Optimize labor productivity and costs. Forward-thinking businesses are leveraging technology to get more done with fewer resources through approaches like slotting optimization, automation and robotics, and inventory visibility.
2. Maximize capacity with smart solutions. With e-commerce volumes rising, facilities need to handle more SKUs and orders without expanding their physical footprint. That can be achieved through high-density storage and dynamic throughput.
3. Streamline returns management. Returns are a growing challenge, thanks to the continued growth of e-commerce and the consumer practice of bracketing. Businesses can handle that with smarter reverse logistics processes like automated returns processing and reverse logistics visibility.
4. Accelerate order fulfillment with robotics. Robotic solutions are transforming the way orders are fulfilled, helping businesses meet customer expectations faster and more accurately than ever before by using autonomous mobile robots (AMRs and robotic picking.
5. Enhance end-of-line packaging. The final step in the supply chain is often the most visible to customers. So optimizing packaging processes can reduce costs, improve efficiency, and support sustainability goals through automated packaging systems and sustainability initiatives.
That clash has come as retailers have been hustling to adjust to pandemic swings like a renewed focus on e-commerce, then swiftly reimagining store experiences as foot traffic returned. But even as the dust settles from those changes, retailers are now facing renewed questions about how best to define their omnichannel strategy in a world where customers have increasing power and information.
The answer may come from a five-part strategy using integrated components to fortify omnichannel retail, EY said. The approach can unlock value and customer trust through great experiences, but only when implemented cohesively, not individually, EY warns.
The steps include:
1. Functional integration: Is your operating model and data infrastructure siloed between e-commerce and physical stores, or have you developed a cohesive unit centered around delivering seamless customer experience?
2. Customer insights: With consumer centricity at the heart of operations, are you analyzing all touch points to build a holistic view of preferences, behaviors, and buying patterns?
3. Next-generation inventory: Given the right customer insights, how are you utilizing advanced analytics to ensure inventory is optimized to meet demand precisely where and when it’s needed?
4. Distribution partnerships: Having ensured your customers find what they want where they want it, how are your distribution strategies adapting to deliver these choices to them swiftly and efficiently?
5. Real estate strategy: How is your real estate strategy interconnected with insights, inventory and distribution to enhance experience and maximize your footprint?
When approached cohesively, these efforts all build toward one overarching differentiator for retailers: a better customer experience that reaches from brand engagement and order placement through delivery and return, the EY study said. Amid continued volatility and an economy driven by complex customer demands, the retailers best set up to win are those that are striving to gain real-time visibility into stock levels, offer flexible fulfillment options and modernize merchandising through personalized and dynamic customer experiences.
Geopolitical rivalries, alliances, and aspirations are rewiring the global economy—and the imposition of new tariffs on foreign imports by the U.S. will accelerate that process, according to an analysis by Boston Consulting Group (BCG).
Without a broad increase in tariffs, world trade in goods will keep growing at an average of 2.9% annually for the next eight years, the firm forecasts in its report, “Great Powers, Geopolitics, and the Future of Trade.” But the routes goods travel will change markedly as North America reduces its dependence on China and China builds up its links with the Global South, which is cementing its power in the global trade map.
“Global trade is set to top $29 trillion by 2033, but the routes these goods will travel is changing at a remarkable pace,” Aparna Bharadwaj, managing director and partner at BCG, said in a release. “Trade lanes were already shifting from historical patterns and looming US tariffs will accelerate this. Navigating these new dynamics will be critical for any global business.”
To understand those changes, BCG modeled the direct impact of the 60/25/20 scenario (60% tariff on Chinese goods, a 25% on goods from Canada and Mexico, and a 20% on imports from all other countries). The results show that the tariffs would add $640 billion to the cost of importing goods from the top ten U.S. import nations, based on 2023 levels, unless alternative sources or suppliers are found.
In terms of product categories imported by the U.S., the greatest impact would be on imported auto parts and automotive vehicles, which would primarily affect trade with Mexico, the EU, and Japan. Consumer electronics, electrical machinery, and fashion goods would be most affected by higher tariffs on Chinese goods. Specifically, the report forecasts that a 60% tariff rate would add $61 billion to cost of importing consumer electronics products from China into the U.S.