The adoption of advanced data analytics is already reshaping the ocean shipping industry, bringing transformative improvements in information management, operational efficiency, and decision-making.
The past year has seen an unprecedented amount of change in the ocean shipping industry. Carrier bankruptcies, mergers, and large-scale reconfiguration among carrier alliances have reshaped the container industry at an astonishing pace. While the pace of acquisitions is unlikely to slow soon, there are even bigger changes afoot, some of which will lead to greater transformations than those we've seen this year.
After riding out a turbulent first half of 2016, rates steadily recovered from dismal levels for ocean container carriers. Drewry's World Container Index, a composite of container freight rates on eight major routes between the United States, Europe, and Asia, dipped below $700 in March of 2016 before turning around to peak at over $1,800 in January of 2017. (See Figure 1.) For most of this year, by contrast, rates on the index have been rangebound between $1,400 and $1,600—more than double the rates seen in the previous year.
Ports are seeing volume increases compared with the previous year. The news organization Reuters, looking at U.S. government data, reported that export shipments of coal have risen more than 60 percent this year. Container volumes are also up, and inbound volumes have risen in every major U.S. port; in June, Houston, Savannah, and Charleston all reported double-digit growth. Exports were also up in every U.S. port except Long Beach for that same month.
For the first time in many years, capacity is keeping pace with demand. Scrapping and newbuilds are expected to net out to around 3 percent in 2017 per Drewry, and capacity is forecast to grow 3 to 5 percent over the next couple of years. The current overhang in capacity remains, and competition for business is likely to keep rates steady for the next few years.
Ocean shipping is one of the oldest industries around, and you can see that today in the way its business is managed. Transactions are manual, data is distributed across parties and geographies, and many basic processes have remained the same for centuries. However, all of that is about to change as transformative ways of analyzing data quickly make their way into the industry.
Data moves front and center
Over the past few years, shippers have become much more savvy regarding the application of digital solutions to the management of their supply chains. Yet many have found that, though they have ample logistics data, it is siloed between geographies, transportation modes, or business units and is seldom available on a real-time basis.
To solve this problem, many shippers now are building advanced "data lakes" (storage repositories for raw data) to help them combine different types of information across functions, borders, and modes. While there are commercially available tools to coordinate visibility of assets in transit, shippers frequently find that non-transportation data is siloed across functions, making it difficult to make global planning and inventory decisions, implement them, and measure their impact. Accordingly, industry leaders are applying data science techniques to join data across functions into single data sources. This enables these organizations to implement metrics for measuring network performance in real time.
Innovation by key players in the ocean shipping industry like Maersk may soon ease shippers' difficulty in managing global transactions. Cloud-based ledger (also known as blockchain) platforms, essentially new and more secure ways of sharing data within and across the shipping ecosystem, will enable seamless and secure virtual document workflows that support real-time collaboration between trade partners as well as governmental, financial, and commercial stakeholders. Successful implementation will require alignment across a very wide array of stakeholders, but conceptually this nascent technology could drastically simplify complex processes and data flows that shippers and carriers struggle with daily.
Another area of analytical transformation is in container ports themselves. For a variety of reasons, ports have developed a reputation for inefficiency and opacity. In the United States, everything from labor agreements to lack of investment can be cited as root causes of this issue. However, the tide has begun to turn toward automation and digital transformation in port operations.
For example, the immediate benefits of this shift, such as lower costs and faster throughput, are already being realized at port facilities like the Middle Harbor terminal in Long Beach and the highly automated TraPac terminal in Los Angeles. Another example is the increasing use of technology to help manage terminal congestion. Truck appointment systems are becoming more prevalent on both coasts. In Los Angeles and Long Beach, an initiative with GE Transportation to create a portal for sharing information on container availability will help the ports better handle the large container volumes associated with bigger vessels. Artificial intelligence will enable greater control and flexibility in loading and unloading ships. Coupled with decentralized ledgers, this will enable shippers, carriers, and ports to plan across entities and provide differentiated service offerings such as expedited discharge.
But port automation is not universally welcomed. As the labor slowdown in response to a new automated gate system at the Port of Charleston in early 2017 showed, actions by labor unions concerned about the impact of automation on their members will increase the cost of investing in automated technologies.
Partnerships go digital
Even the ways in which shippers and carriers do business together are going digital. Traditional negotiation processes have been in place in bulk shipping since the 1950s. Negotiating a spot tender has required shippers to maintain a panel of brokers who communicate pricing from their ship owners via phone, text, or even fax and telex. Given the more dynamic market environments for both commodities and shipping, there has been a move away from longer-term contracts of affreightment to reliance on spot charters to address last-minute changes in demand. This has led to the oversimplification of procurement processes (especially compared with what is seen in other modes, like trucking) and brute-force application of resources to manage manual processes.
The metals, mining, and petroleum company BHP Billiton changed that earlier this year by launching a freight portal to communicate directly with ship owners, enabling them to reach a broad audience in a short amount of time. Reportedly, this happened at rates below the market and without the need for brokers as intermediaries. BHP is not alone; others are experimenting with new platforms designed to speed up a process that has long sapped a considerable amount of shippers' attention and resources.
Analytics help to manage risk
In the container world, shippers are employing advanced analytics to manage costs, service, and risks. The Hanjin Shipping bankruptcy in 2016 was a reminder to shippers that host countries are increasingly reluctant to bail out failing ocean carriers. In the face of accelerating merger and acquisition activity and realignment among carrier alliances, shippers are using predictive modeling in addition to cost optimization tools to balance carrier financial risk, network disruption potential, and service performance to determine the best overall value of a carrier contract portfolio, rather than narrowly focusing on linehaul cost.
Simply stated, the amount of change the industry has recently experienced is staggering. Rate variability and the restructuring of the market through mergers, bankruptcies, and carrier realignment has arguably never been greater. However, like many other industries, ocean transportation is in the early stages of a digital transformation that will lead to even greater change. Successful participants can expect to deliver increased visibility, efficiency, and value. While the carriers and shippers that are able to adapt the fastest in this new environment will yield the best results, this promises to be a time in which all parties can benefit.
The practice consists of 5,000 professionals from Accenture and from Avanade—the consulting firm’s joint venture with Microsoft. They will be supported by Microsoft product specialists who will work closely with the Accenture Center for Advanced AI. Together, that group will collaborate on AI and Copilot agent templates, extensions, plugins, and connectors to help organizations leverage their data and gen AI to reduce costs, improve efficiencies and drive growth, they said on Thursday.
Accenture and Avanade say they have already developed some AI tools for these applications. For example, a supplier discovery and risk agent can deliver real-time market insights, agile supply chain responses, and better vendor selection, which could result in up to 15% cost savings. And a procure-to-pay agent could improve efficiency by up to 40% and enhance vendor relations and satisfaction by addressing urgent payment requirements and avoiding disruptions of key services
Likewise, they have also built solutions for clients using Microsoft 365 Copilot technology. For example, they have created Copilots for a variety of industries and functions including finance, manufacturing, supply chain, retail, and consumer goods and healthcare.
Another part of the new practice will be educating clients how to use the technology, using an “Azure Generative AI Engineer Nanodegree program” to teach users how to design, build, and operationalize AI-driven applications on Azure, Microsoft’s cloud computing platform. The online classes will teach learners how to use AI models to solve real-world problems through automation, data insights, and generative AI solutions, the firms said.
“We are pleased to deepen our collaboration with Accenture to help our mutual customers develop AI-first business processes responsibly and securely, while helping them drive market differentiation,” Judson Althoff, executive vice president and chief commercial officer at Microsoft, said in a release. “By bringing together Copilots and human ambition, paired with the autonomous capabilities of an agent, we can accelerate AI transformation for organizations across industries and help them realize successful business outcomes through pragmatic innovation.”
Census data showed that overall retail sales in October were up 0.4% seasonally adjusted month over month and up 2.8% unadjusted year over year. That compared with increases of 0.8% month over month and 2% year over year in September.
October’s core retail sales as defined by NRF — based on the Census data but excluding automobile dealers, gasoline stations and restaurants — were unchanged seasonally adjusted month over month but up 5.4% unadjusted year over year.
Core sales were up 3.5% year over year for the first 10 months of the year, in line with NRF’s forecast for 2024 retail sales to grow between 2.5% and 3.5% over 2023. NRF is forecasting that 2024 holiday sales during November and December will also increase between 2.5% and 3.5% over the same time last year.
“October’s pickup in retail sales shows a healthy pace of spending as many consumers got an early start on holiday shopping,” NRF Chief Economist Jack Kleinhenz said in a release. “October sales were a good early step forward into the holiday shopping season, which is now fully underway. Falling energy prices have likely provided extra dollars for household spending on retail merchandise.”
Despite that positive trend, market watchers cautioned that retailers still need to offer competitive value propositions and customer experience in order to succeed in the holiday season. “The American consumer has been more resilient than anyone could have expected. But that isn’t a free pass for retailers to under invest in their stores,” Nikki Baird, VP of strategy & product at Aptos, a solutions provider of unified retail technology based out of Alpharetta, Georgia, said in a statement. “They need to make investments in labor, customer experience tech, and digital transformation. It has been too easy to kick the can down the road until you suddenly realize there’s no road left.”
A similar message came from Chip West, a retail and consumer behavior expert at the marketing, packaging, print and supply chain solutions provider RRD. “October’s increase proved to be slightly better than projections and was likely boosted by lower fuel prices. As inflation slowed for a number of months, prices in several categories have stabilized, with some even showing declines, offering further relief to consumers,” West said. “The data also looks to be a positive sign as we kick off the holiday shopping season. Promotions and discounts will play a prominent role in holiday shopping behavior as they are key influencers in consumer’s purchasing decisions.”
That result came from the company’s “GEP Global Supply Chain Volatility Index,” an indicator tracking demand conditions, shortages, transportation costs, inventories, and backlogs based on a monthly survey of 27,000 businesses. The October index number was -0.39, which was up only slightly from its level of -0.43 in September.
Researchers found a steep rise in slack across North American supply chains due to declining factory activity in the U.S. In fact, purchasing managers at U.S. manufacturers made their strongest cutbacks to buying volumes in nearly a year and a half, indicating that factories in the world's largest economy are preparing for lower production volumes, GEP said.
Elsewhere, suppliers feeding Asia also reported spare capacity in October, albeit to a lesser degree than seen in Western markets. Europe's industrial plight remained a key feature of the data in October, as vendor capacity was significantly underutilized, reflecting a continuation of subdued demand in key manufacturing hubs across the continent.
"We're in a buyers' market. October is the fourth straight month that suppliers worldwide reported spare capacity, with notable contractions in factory demand across North America and Europe, underscoring the challenging outlook for Western manufacturers," Todd Bremer, vice president, GEP, said in a release. "President-elect Trump inherits U.S. manufacturers with plenty of spare capacity while in contrast, China's modest rebound and strong expansion in India demonstrate greater resilience in Asia."
Even as the e-commerce sector overall continues expanding toward a forecasted 41% of all retail sales by 2027, many small to medium e-commerce companies are struggling to find the investment funding they need to increase sales, according to a sector survey from online capital platform Stenn.
Global geopolitical instability and increasing inflation are causing e-commerce firms to face a liquidity crisis, which means companies may not be able to access the funds they need to grow, Stenn’s survey of 500 senior e-commerce leaders found. The research was conducted by Opinion Matters between August 29 and September 5.
Survey findings include:
61.8% of leaders who sought growth capital did so to invest in advanced technologies, such as AI and machine learning, to improve their businesses.
When asked which resources they wished they had more access to, 63.8% of respondents pointed to growth capital.
Women indicated a stronger need for business operations training (51.2%) and financial planning resources (48.8%) compared to men (30.8% and 15.4%).
40% of business owners are seeking external financial advice and mentorship at least once a week to help with business decisions.
Almost half (49.6%) of respondents are proactively forecasting their business activity 6-18 months ahead.
“As e-commerce continues to grow rapidly, driven by increasing online consumer demand and technological innovation, it’s important to remember that capital constraints and access to growth financing remain persistent hurdles for many e-commerce business leaders especially at small and medium-sized businesses,” Noel Hillman, Chief Commercial Officer at Stenn, said in a release. “In this competitive landscape, ensuring liquidity and optimizing supply chain processes are critical to sustaining growth and scaling operations.”
With six keynote and more than 100 educational sessions, CSCMP EDGE 2024 offered a wealth of content. Here are highlights from just some of the presentations.
A great American story
Author and entrepreneur Fawn Weaver closed out the first day of the conference by telling the little-known story of Nathan “Nearest” Green, who was born into slavery, freed after the Civil War, and went on to become the first master distiller for the Jack Daniel’s Whiskey brand. Through extensive research and interviews with descendants of the Daniel and Green families, Weaver discovered what she describes as a positive American story.
She told the story in her best-selling book, Love & Whiskey: The Remarkable True Story of Jack Daniel, His Master Distiller Nearest Green, and the Improbable Rise of Uncle Nearest. That story also inspired her to create Uncle Nearest Premium Whiskey.
Weaver discussed the barriers she encountered in bringing the brand to life, her vision for where it’s headed, and her take on the supply chain—which she views as both a necessary cost of doing business and an opportunity.
“[It’s] an opportunity if you can move quickly,” she said, pointing to a recent project in which the company was able to fast-track a new Uncle Nearest product thanks to close collaboration with its supply chain partners.
A two-pronged business transformation
We may be living in a world full of technology, but strategy and focus remain the top priorities when it comes to managing a business and its supply chains. So says Roberto Isaias, executive vice president and chief supply chain officer for toy manufacturing and entertainment company Mattel.
Isaias emphasized the point during his keynote on day two of EDGE 2024. He described how Mattel transformed itself amid surging demand for Barbie-branded items following the success of the Barbie movie.
That transformation, according to Isaias, came on two fronts: commercially and logistically. Today, Mattel is steadily moving beyond the toy aisle with two films and 13 TV series in production as well as 14 films and 35 shows in development. And as for those supply chain gains? The company has saved millions, increased productivity, and improved profit margins—even amid cost increases and inflation.
A framework for chasing excellence
Most of the time when CEOs present at an industry conference, they like to talk about their companies’ success stories. Not J.B. Hunt’s Shelley Simpson. Speaking at EDGE, the trucking company’s president and CEO led with a story about a time that the company lost a major customer.
According to Simpson, the company had a customer of their dedicated contract business in 2001 that was consistently making late shipments with no lead time. “We were working like crazy to try to satisfy them, and lost their business,” Simpson said.
When the team at J.B. Hunt later met with the customer’s chief supply chain officer and related all they had been doing, the customer responded, “You never shared everything you were doing for us.”
Out of that experience, came J.B. Hunt’s Customer Value Delivery framework. The framework consists of five steps: 1) understand customer needs, 2) deliver expectations, 3) measure results, 4) communicate performance, and 5) anticipate new value.
Next year’s CSCMP EDGE conference on October 5–8 in National Harbor, Md., promises to have a similarly deep lineup of keynote presentations. Register early at www.cscmpedge.org.