Tim Lefkowicz is a managing director in the transportation and logistics practice of AArete, a global consultancy specializing in data-informed performance improvement.
Sean Maharaj is a vice president in the Global Transportation Practice of the management consultancy Kearney. Additionally, Maharaj is a chief commercial officer of Kearney’s Hoptek.
The state of the trucking market in 2016 and the early part of 2017 offers a potent reminder that, while the United States still ships 80 percent of its cargo on trucks, the industry has some ground to make up following the last recession. In some respects, the market may appear to be healthy, especially over the long term. But when compared to prior years, the growth rate seems to be slowing. This was especially true in 2016, when available loads and opportunities dried up, capacity was "loose," and freight rates softened aggressively.
Data from the American Trucking Associations' (ATA) most recent American Trucking Trends indicates a year-over-year decline in revenues to $676.2 billion in 2016, from an all-time record of $719.3 billion in 2015. On the positive side, 2016 witnessed gains in truck sales as well as in the number of truck drivers employed.
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[Figure 1] ATA trucking tonnage index (seasonally adjusted; 2000 = 100)Enlarge this image
Truckload: Rates continue soft That excess capacity forced many trucking companies to engage more fully with the truckload spot market. Some carriers that generally refrain from participation in that segment found themselves scrambling for freight and revenue, and therefore were forced to enter that market. Although rates typically are discounted by up to 30 percent on the spot market, in 2016 discounts were as deep as 65 percent in some cases.
Current analysis by the online freight marketplace and information provider DAT Solutions shows that spot rates remain stagnant even though more shipments are moving across the country. In addition, the Cass Truckload Linehaul Index, which many transportation industry executives and analysts consider to be the most accurate gauge of freight volumes and market conditions, shows that 2016 rates tracked somewhere between those of 2014 and 2015 for most of the year. For the last four months of 2016, however, motor carrier rates were nearly aligned with 2014 levels. For 2017, the index shows that rates began the year in line with 2015, only to dip below those levels during the second quarter.
This type of softness indicates that carriers are still having a hard time charging sustainable rates, and that shippers continue to dictate the terms in the marketplace. Indeed, although the Cass Index initially forecast annual growth of 3.1 percent for long-distance freight in 2017, that number was revised downward at mid-year to no more than 2 percent.
All of this suggests that the truckload market is grappling with muted freight demand. Essentially, there's still too much capacity chasing too little cargo. This is one of the main reasons the truckload market will likely continue to experience turbulence, with rates remaining at historically low levels and more consolidations taking place. While this situation is a negative for motor carriers, it does translate into better opportunities for shippers to lock in favorable contract rates.
LTL: A bright spot While the truckload market faces uncertainty and turbulence, the forecast is more positive for less-than-truckload (LTL) providers. LTL data hasn't yet been completely compiled, but initial evidence indicates the first half of 2017 turned out better than expected. That's primarily due to a robust second quarter that saw an increase in tonnage built on the back of several quarters of positive industrial economic data.
This growth in tonnage can be seen in ATA's seasonally adjusted Trucking Tonnage Index, which tracks the amount of freight moved by the for-hire trucking industry, including both truckload and LTL. (See Figure 1.) May saw a 6.5-percent bump over April and was up 4.8 percent compared to May 2016. This puts tonnage nearly back in line with volumes seen at the start of 2016. However, on a year-to-date basis, tonnage is only up nine-tenths of one percent.
While the single-month changes in May are not a concrete indication of a trend, they do seem to corroborate a general feeling across the industry that we will see low to moderate growth for the overall industry over the remainder of the year. Analysts anticipate that the truckload segment will remain sluggish and the LTL segment—an early indicator of economic activity such as construction—will see most of the growth. Only time will tell.
Disruptive technology and ongoing trends Some of the unpredictability and rate softness we are witnessing in the trucking industry can be attributed to technological innovations and other disruptions, such as online trucking marketplaces, the growth of Amazon's business across a variety of sectors, and a growing propensity among consumers to shop online. For instance, Uber-like applications have promised to marry shippers with available freight capacity. One example is the startup Next Trucking, which is billed as a truck-centric online marketplace that will connect shippers and motor carriers in real time. Waiting in the wings are potential providers like Amazon that, given their sheer size and buying power, have the ability to create a similar marketplace for shippers to buy transportation services from them.
Driverless trucks are another disruptor to consider. Some believe this level of automation won't be realized on a wide scale until perhaps 10 years from now. But driverless solutions like Uber's Otto and others could come online faster than expected. Once they are widely available, they could dramatically change how trucking companies respond to some of the ongoing struggles of the last few years, such as driver shortages.
Depending on what type of shipper demand they serve, trucking companies will have dramatically different experiences and related economic considerations in the coming years. As we've seen, the LTL market is showing positive signs of life. The truckload market, meanwhile, will continue to deal with its own set of concerns for the foreseeable future. The resulting rate softness means that truckload is currently a buyer's market for shippers and is likely to remain so for a while.
Shippers who have been down this road before know that this rate window may not remain open forever, and that they have an opportunity to make good on some of their own cost-savings goals in the near term. From a business management perspective, meanwhile, truckload carrier executives will need to have a disciplined plan for realizing cost savings while paying attention to operational efficiencies and technological innovation. This implies making investments across a range of areas—something that has typically eluded players in this long-standing and indispensable service industry.
Just 29% of supply chain organizations have the competitive characteristics they’ll need for future readiness, according to a Gartner survey released Tuesday. The survey focused on how organizations are preparing for future challenges and to keep their supply chains competitive.
Gartner surveyed 579 supply chain practitioners to determine the capabilities needed to manage the “future drivers of influence” on supply chains, which include artificial intelligence (AI) achievement and the ability to navigate new trade policies. According to the survey, the five competitive characteristics are: agility, resilience, regionalization, integrated ecosystems, and integrated enterprise strategy.
The survey analysis identified “leaders” among the respondents as supply chain organizations that have already developed at least three of the five competitive characteristics necessary to address the top five drivers of supply chain’s future.
Less than a third have met that threshold.
“Leaders shared a commitment to preparation through long-term, deliberate strategies, while non-leaders were more often focused on short-term priorities,” Pierfrancesco Manenti, vice president analyst in Gartner’s Supply Chain practice, said in a statement announcing the survey results.
“Most leaders have yet to invest in the most advanced technologies (e.g. real-time visibility, digital supply chain twin), but plan to do so in the next three-to-five years,” Manenti also said in the statement. “Leaders see technology as an enabler to their overall business strategies, while non-leaders more often invest in technology first, without having fully established their foundational capabilities.”
As part of the survey, respondents were asked to identify the future drivers of influence on supply chain performance over the next three to five years. The top five drivers are: achievement capability of AI (74%); the amount of new ESG regulations and trade policies being released (67%); geopolitical fight/transition for power (65%); control over data (62%); and talent scarcity (59%).
The analysis also identified four unique profiles of supply chain organizations, based on what their leaders deem as the most crucial capabilities for empowering their organizations over the next three to five years.
First, 54% of retailers are looking for ways to increase their financial recovery from returns. That’s because the cost to return a purchase averages 27% of the purchase price, which erases as much as 50% of the sales margin. But consumers have their own interests in mind: 76% of shoppers admit they’ve embellished or exaggerated the return reason to avoid a fee, a 39% increase from 2023 to 204.
Second, return experiences matter to consumers. A whopping 80% of shoppers stopped shopping at a retailer because of changes to the return policy—a 34% increase YoY.
Third, returns fraud and abuse is top-of-mind-for retailers, with wardrobing rising 38% in 2024. In fact, over two thirds (69%) of shoppers admit to wardrobing, which is the practice of buying an item for a specific reason or event and returning it after use. Shoppers also practice bracketing, or purchasing an item in a variety of colors or sizes and then returning all the unwanted options.
Fourth, returns come with a steep cost in terms of sustainability, with returns amounting to 8.4 billion pounds of landfill waste in 2023 alone.
“As returns have become an integral part of the shopper experience, retailers must balance meeting sky-high expectations with rising costs, environmental impact, and fraudulent behaviors,” Amena Ali, CEO of Optoro, said in the firm’s “2024 Returns Unwrapped” report. “By understanding shoppers’ behaviors and preferences around returns, retailers can create returns experiences that embrace their needs while driving deeper loyalty and protecting their bottom line.”
Facing an evolving supply chain landscape in 2025, companies are being forced to rethink their distribution strategies to cope with challenges like rising cost pressures, persistent labor shortages, and the complexities of managing SKU proliferation.
1. Optimize labor productivity and costs. Forward-thinking businesses are leveraging technology to get more done with fewer resources through approaches like slotting optimization, automation and robotics, and inventory visibility.
2. Maximize capacity with smart solutions. With e-commerce volumes rising, facilities need to handle more SKUs and orders without expanding their physical footprint. That can be achieved through high-density storage and dynamic throughput.
3. Streamline returns management. Returns are a growing challenge, thanks to the continued growth of e-commerce and the consumer practice of bracketing. Businesses can handle that with smarter reverse logistics processes like automated returns processing and reverse logistics visibility.
4. Accelerate order fulfillment with robotics. Robotic solutions are transforming the way orders are fulfilled, helping businesses meet customer expectations faster and more accurately than ever before by using autonomous mobile robots (AMRs and robotic picking.
5. Enhance end-of-line packaging. The final step in the supply chain is often the most visible to customers. So optimizing packaging processes can reduce costs, improve efficiency, and support sustainability goals through automated packaging systems and sustainability initiatives.
That clash has come as retailers have been hustling to adjust to pandemic swings like a renewed focus on e-commerce, then swiftly reimagining store experiences as foot traffic returned. But even as the dust settles from those changes, retailers are now facing renewed questions about how best to define their omnichannel strategy in a world where customers have increasing power and information.
The answer may come from a five-part strategy using integrated components to fortify omnichannel retail, EY said. The approach can unlock value and customer trust through great experiences, but only when implemented cohesively, not individually, EY warns.
The steps include:
1. Functional integration: Is your operating model and data infrastructure siloed between e-commerce and physical stores, or have you developed a cohesive unit centered around delivering seamless customer experience?
2. Customer insights: With consumer centricity at the heart of operations, are you analyzing all touch points to build a holistic view of preferences, behaviors, and buying patterns?
3. Next-generation inventory: Given the right customer insights, how are you utilizing advanced analytics to ensure inventory is optimized to meet demand precisely where and when it’s needed?
4. Distribution partnerships: Having ensured your customers find what they want where they want it, how are your distribution strategies adapting to deliver these choices to them swiftly and efficiently?
5. Real estate strategy: How is your real estate strategy interconnected with insights, inventory and distribution to enhance experience and maximize your footprint?
When approached cohesively, these efforts all build toward one overarching differentiator for retailers: a better customer experience that reaches from brand engagement and order placement through delivery and return, the EY study said. Amid continued volatility and an economy driven by complex customer demands, the retailers best set up to win are those that are striving to gain real-time visibility into stock levels, offer flexible fulfillment options and modernize merchandising through personalized and dynamic customer experiences.
Geopolitical rivalries, alliances, and aspirations are rewiring the global economy—and the imposition of new tariffs on foreign imports by the U.S. will accelerate that process, according to an analysis by Boston Consulting Group (BCG).
Without a broad increase in tariffs, world trade in goods will keep growing at an average of 2.9% annually for the next eight years, the firm forecasts in its report, “Great Powers, Geopolitics, and the Future of Trade.” But the routes goods travel will change markedly as North America reduces its dependence on China and China builds up its links with the Global South, which is cementing its power in the global trade map.
“Global trade is set to top $29 trillion by 2033, but the routes these goods will travel is changing at a remarkable pace,” Aparna Bharadwaj, managing director and partner at BCG, said in a release. “Trade lanes were already shifting from historical patterns and looming US tariffs will accelerate this. Navigating these new dynamics will be critical for any global business.”
To understand those changes, BCG modeled the direct impact of the 60/25/20 scenario (60% tariff on Chinese goods, a 25% on goods from Canada and Mexico, and a 20% on imports from all other countries). The results show that the tariffs would add $640 billion to the cost of importing goods from the top ten U.S. import nations, based on 2023 levels, unless alternative sources or suppliers are found.
In terms of product categories imported by the U.S., the greatest impact would be on imported auto parts and automotive vehicles, which would primarily affect trade with Mexico, the EU, and Japan. Consumer electronics, electrical machinery, and fashion goods would be most affected by higher tariffs on Chinese goods. Specifically, the report forecasts that a 60% tariff rate would add $61 billion to cost of importing consumer electronics products from China into the U.S.