Consumer spending makes up nearly 70 percent of U.S.gross domestic product (GDP) and plays a major role in driving the American economy. Trends in consumer behavior therefore matter for most supply chain managers. So, how is the U.S. consumer sector doing?
For the last several years, consumer spending has been the engine that has kept the American economy growing. Between 2014 and 2017, annual growthin inflation-adjusted (real) consumer spending outpaced growth of broader gross domestic product by an average of more than seven-tenths of a percentage point. That dynamic has shifted in 2018, and over the first half of the year, it was real GDP that took the pole position. But this reversal didn't come from a marked slowdown on the consumers' part. After a surge in spending during the fourth quarter of last year, during which a very strong holiday season ushered in a 3.9-percent annualized rate of real consumer spending growth, consumers took a breather in the first quarter of this year, then sprang back into action with a 3.8-percent growth rate in the second.
Surveys of consumer opinion reveal exceptionally positive views on the economy. The Conference Board's Consumer Confidence Index jumped in September to its highest level since September2000, while the mid-October reading of the University of Michigan's measure of consumer sentiment also remained elevated. Measures of consumers' views on whether it is a good time to buy big-ticket items like cars and large appliances are also fairly high.
What is driving this optimism? A very strong jobs picture has also been a major factor. The labor market has been steadily improving during what is now the second-longest economic expansion in American history, and it is unusually "tight"—companies are reporting a high demand for workers, and it is easier to get a job right now than usual. The rate of headline unemployment—or the number of people who officially say they do not have a job and are looking for work—was 3.7 percent in September, the lowest level in the last 48 years. Additionally, the number of available job openings has been greater than the number of Americans looking for work since this March. (See Figure 1.)
This tightness in the job market is pulling workers who had previously been discouraged in their job searches off the sidelines. The U.S. Bureau of Labor Statistics' "U6" measure of unemployment, which includes discouraged workers and those who are part-time but would prefer to be full-time, was 7.5 percent in September, 0.1 point from the lowest since April 2001. And the proportion of "prime-aged" (25-54) workers who are participating in the labor force—either by working or by looking for work—has been on an upswing since late 2015.
When businesses can't get the workers they need, they often raise wages to make their available positions more attractive or to hold on to the talent they do have. This pressure is finally producing an uptick in aggregate wage growth. Average hourly earnings of all employees of private businesses grew 2.8 percent versus the year before in the third quarter, while the U.S. Employment Cost Index for wages and salaries in the second quarter was up 3.0 percent; these readings were both the fastest year-on-year growth rates since the Great Recession. On top of that, the Tax Cuts and Jobs Act of 2017 put some extra cash in workers' pockets as a result of lower tax withholdings. In short, real disposable income is on the rise. In addition, total household net worth has risen strongly in recent years, thanks to growing home and equity prices, and surged past its pre-recession peak in 2012. The result is that American consumers are feeling wealthier—a plus for consumer spending and retail sales.
We have also not yet seen the kind of risky spending behavior that marked the period leading up to the Great Recession. The ratio of household debt payments to disposable income in the US (the "financial obligations ratio") has only seen a gradual increase since 2014 and remains substantially beneath its pre-recession high. The same goes for the total amount of inflation-adjusted debt carried by the average household. Indeed, this adjusted debt total declined in the first half of 2018. And, as revealed by new data in July, Americans' rate of personal saving has been steady since 2013, holding at a level higher than it was for most of the period since the late 1990s. Consumers are putting more aside for a rainy day than previously thought.
Certainly, there are features of today's consumer economy that could foretell trouble ahead. One wildcard remains the Trump administration's still-escalating tariffs. In addition to disrupting supply chains, ramped-up tariffs on imported goods typically translate into higher prices, cutting into purchasing power. Such price spikes have already become evident for certain types of goods, including washing machines, which were targeted with tariffs in January. Another area of concern is outstanding student loan and auto loan debt, which in the second quarter was upmore than 75 percent since the end of the recession. Such rapid borrowing growth warrants caution.
However, all things considered, the U.S. consumer sector's many strengths are supportive of continued robust spending and lend it the resilience to weather shocks. In order to keep up with the consumer demand that IHS Markit anticipates, businesses will have to rebuild their inventory stocks in the coming quarters.
An inconsistent recovery
In aggregate, things are looking good for the American consumer. However, the gains from the recovery have been distributed unevenly with some sectors of the population recovering faster than others.
As recorded in the U.S. Census's "Income and Poverty in the United States" report, which was released this September, median real household income grew for the third straight year in 2017, ramping up 1.8 percent. But not everyone has enjoyed an equal share of these income gains. By 2013, only the top 5 percent of households had recovered the same level of average income they had enjoyed in 2008. By 2015, growth of average household income for the top 80 percent of households had risen past the zero mark, but those in the top 20 percent were still far ahead. Even in 2017, the bottom 20 percent of households were still slightly underwater compared to 2008. This imbalance between households at the upper end of the income distribution and households on the lower end worsened in 2016, when the top 5 percent of households saw the fastest relative growth among all the income cohorts. (See Figure 2.)
When looking at household net worth instead of income, the difference is even starker. Median real household net worth in 2016 was still more than 30 percent beneath its level in 2000, thanks to the fact that real estate assets and equities, whose price growth has far outpaced wage growth, tend to be held by wealthier households.
However, there are signs that the wealth is beginning to spread. In 2017, growth of the average income of households in the 20th to 40th percentile outpaced the highest earners. In addition, the usual weekly earnings of full-time and salary workers in the 10th percentile—those near the very bottom—grew faster than any of the cohorts above them in seven of the last eight quarters.
In sum, the evidence is clear that the recovery since the Great Recession has favored wealthier households—but this imbalance has shown signs of easing since 2017, likely thanks to the tight labor market. This broadening of the recovery has implications for the distribution of goods that are sold. Luxury retailers and discount stores have been doing well to date, but now businesses offering goods and services aimed at the middle class are likely to gain some more traction.
What's ahead?
Given the healthy positioning of U.S. consumers, the retail sales outlook for the holiday season is strong. Real consumer spending is currently on track to score a respectable 2.6 percent growth rate in 2018, according to IHS Markit's latest forecast. We forecast total retail sales and food services to grow 5.2 percent in 2018. Holiday retail sales1 grew 5.3 percent in 2017 over the year before, which was the best year since 2005; we currently forecast continued strength this year with 4.7-percent growth.
Not all categories of consumer spending will do equally well. Auto sales have been a driving force for consumer spending in recent years, powered by pent-up demand after the Great Recession. This dynamic has now mostly played itself out, freeing up dollars for consumers to spend on other goods and services, which will see a boost. The pace of auto sales over the next three months will be below the levels of a year earlier; we forecast retail sales at motor vehicle and parts dealers to fall at a 3.0-percent annualized rate in the fourth quarter, down from a 0.3-percent growth rate in the third. Tariffs also threaten to do damage to sales of automobiles and other durable goods in the medium term.
While solid consumer fundamentals are a tailwind for all retailers, those with a prominent online presence are on track to capture a larger share of consumer spending going forward, including during this holiday season. Nonstore retailers' sales were up 11.4 percent year-on-year in September and are expected to maintain comparable or higher rates for the next two years. The relentless growth of the e-commerce sales channel has given brick-and-mortar establishments serious headaches; retail store closings hit a record in 2017 and are on pace to surpass it again this year. E-commerce as a share of retail sales excluding gasoline, auto dealers, food and beverages, and food services reached an all-time high of 17.5 percent in the second quarter, and we expect this to surpass the 20 percent mark by mid-2020. After growth of 11.4 percent in 2017, we forecast online holiday sales to grow 12.0 percent this year.2
In sum, U.S. consumers are in a strong position, bolstered by a tight labor market, the benefits of which are gradually spreading across all income levels. This means that supply chain managers should expect to see robust purchasing activity going forward, which is forcing retailers to bolster their stocks of inventories—even as an increasing proportion of these inventories flow to nonstore merchants.
Notes:
1. IHS Markit defines holiday retail sales as not-seasonally-adjusted November plus December retail sales excluding autos, gas, and food services.
2. Online holiday sales are defined as not-seasonally adjusted November plus December electronic shopping and mail-order retail sales.
The practice consists of 5,000 professionals from Accenture and from Avanade—the consulting firm’s joint venture with Microsoft. They will be supported by Microsoft product specialists who will work closely with the Accenture Center for Advanced AI. Together, that group will collaborate on AI and Copilot agent templates, extensions, plugins, and connectors to help organizations leverage their data and gen AI to reduce costs, improve efficiencies and drive growth, they said on Thursday.
Accenture and Avanade say they have already developed some AI tools for these applications. For example, a supplier discovery and risk agent can deliver real-time market insights, agile supply chain responses, and better vendor selection, which could result in up to 15% cost savings. And a procure-to-pay agent could improve efficiency by up to 40% and enhance vendor relations and satisfaction by addressing urgent payment requirements and avoiding disruptions of key services
Likewise, they have also built solutions for clients using Microsoft 365 Copilot technology. For example, they have created Copilots for a variety of industries and functions including finance, manufacturing, supply chain, retail, and consumer goods and healthcare.
Another part of the new practice will be educating clients how to use the technology, using an “Azure Generative AI Engineer Nanodegree program” to teach users how to design, build, and operationalize AI-driven applications on Azure, Microsoft’s cloud computing platform. The online classes will teach learners how to use AI models to solve real-world problems through automation, data insights, and generative AI solutions, the firms said.
“We are pleased to deepen our collaboration with Accenture to help our mutual customers develop AI-first business processes responsibly and securely, while helping them drive market differentiation,” Judson Althoff, executive vice president and chief commercial officer at Microsoft, said in a release. “By bringing together Copilots and human ambition, paired with the autonomous capabilities of an agent, we can accelerate AI transformation for organizations across industries and help them realize successful business outcomes through pragmatic innovation.”
Census data showed that overall retail sales in October were up 0.4% seasonally adjusted month over month and up 2.8% unadjusted year over year. That compared with increases of 0.8% month over month and 2% year over year in September.
October’s core retail sales as defined by NRF — based on the Census data but excluding automobile dealers, gasoline stations and restaurants — were unchanged seasonally adjusted month over month but up 5.4% unadjusted year over year.
Core sales were up 3.5% year over year for the first 10 months of the year, in line with NRF’s forecast for 2024 retail sales to grow between 2.5% and 3.5% over 2023. NRF is forecasting that 2024 holiday sales during November and December will also increase between 2.5% and 3.5% over the same time last year.
“October’s pickup in retail sales shows a healthy pace of spending as many consumers got an early start on holiday shopping,” NRF Chief Economist Jack Kleinhenz said in a release. “October sales were a good early step forward into the holiday shopping season, which is now fully underway. Falling energy prices have likely provided extra dollars for household spending on retail merchandise.”
Despite that positive trend, market watchers cautioned that retailers still need to offer competitive value propositions and customer experience in order to succeed in the holiday season. “The American consumer has been more resilient than anyone could have expected. But that isn’t a free pass for retailers to under invest in their stores,” Nikki Baird, VP of strategy & product at Aptos, a solutions provider of unified retail technology based out of Alpharetta, Georgia, said in a statement. “They need to make investments in labor, customer experience tech, and digital transformation. It has been too easy to kick the can down the road until you suddenly realize there’s no road left.”
A similar message came from Chip West, a retail and consumer behavior expert at the marketing, packaging, print and supply chain solutions provider RRD. “October’s increase proved to be slightly better than projections and was likely boosted by lower fuel prices. As inflation slowed for a number of months, prices in several categories have stabilized, with some even showing declines, offering further relief to consumers,” West said. “The data also looks to be a positive sign as we kick off the holiday shopping season. Promotions and discounts will play a prominent role in holiday shopping behavior as they are key influencers in consumer’s purchasing decisions.”
That result came from the company’s “GEP Global Supply Chain Volatility Index,” an indicator tracking demand conditions, shortages, transportation costs, inventories, and backlogs based on a monthly survey of 27,000 businesses. The October index number was -0.39, which was up only slightly from its level of -0.43 in September.
Researchers found a steep rise in slack across North American supply chains due to declining factory activity in the U.S. In fact, purchasing managers at U.S. manufacturers made their strongest cutbacks to buying volumes in nearly a year and a half, indicating that factories in the world's largest economy are preparing for lower production volumes, GEP said.
Elsewhere, suppliers feeding Asia also reported spare capacity in October, albeit to a lesser degree than seen in Western markets. Europe's industrial plight remained a key feature of the data in October, as vendor capacity was significantly underutilized, reflecting a continuation of subdued demand in key manufacturing hubs across the continent.
"We're in a buyers' market. October is the fourth straight month that suppliers worldwide reported spare capacity, with notable contractions in factory demand across North America and Europe, underscoring the challenging outlook for Western manufacturers," Todd Bremer, vice president, GEP, said in a release. "President-elect Trump inherits U.S. manufacturers with plenty of spare capacity while in contrast, China's modest rebound and strong expansion in India demonstrate greater resilience in Asia."
Even as the e-commerce sector overall continues expanding toward a forecasted 41% of all retail sales by 2027, many small to medium e-commerce companies are struggling to find the investment funding they need to increase sales, according to a sector survey from online capital platform Stenn.
Global geopolitical instability and increasing inflation are causing e-commerce firms to face a liquidity crisis, which means companies may not be able to access the funds they need to grow, Stenn’s survey of 500 senior e-commerce leaders found. The research was conducted by Opinion Matters between August 29 and September 5.
Survey findings include:
61.8% of leaders who sought growth capital did so to invest in advanced technologies, such as AI and machine learning, to improve their businesses.
When asked which resources they wished they had more access to, 63.8% of respondents pointed to growth capital.
Women indicated a stronger need for business operations training (51.2%) and financial planning resources (48.8%) compared to men (30.8% and 15.4%).
40% of business owners are seeking external financial advice and mentorship at least once a week to help with business decisions.
Almost half (49.6%) of respondents are proactively forecasting their business activity 6-18 months ahead.
“As e-commerce continues to grow rapidly, driven by increasing online consumer demand and technological innovation, it’s important to remember that capital constraints and access to growth financing remain persistent hurdles for many e-commerce business leaders especially at small and medium-sized businesses,” Noel Hillman, Chief Commercial Officer at Stenn, said in a release. “In this competitive landscape, ensuring liquidity and optimizing supply chain processes are critical to sustaining growth and scaling operations.”
With six keynote and more than 100 educational sessions, CSCMP EDGE 2024 offered a wealth of content. Here are highlights from just some of the presentations.
A great American story
Author and entrepreneur Fawn Weaver closed out the first day of the conference by telling the little-known story of Nathan “Nearest” Green, who was born into slavery, freed after the Civil War, and went on to become the first master distiller for the Jack Daniel’s Whiskey brand. Through extensive research and interviews with descendants of the Daniel and Green families, Weaver discovered what she describes as a positive American story.
She told the story in her best-selling book, Love & Whiskey: The Remarkable True Story of Jack Daniel, His Master Distiller Nearest Green, and the Improbable Rise of Uncle Nearest. That story also inspired her to create Uncle Nearest Premium Whiskey.
Weaver discussed the barriers she encountered in bringing the brand to life, her vision for where it’s headed, and her take on the supply chain—which she views as both a necessary cost of doing business and an opportunity.
“[It’s] an opportunity if you can move quickly,” she said, pointing to a recent project in which the company was able to fast-track a new Uncle Nearest product thanks to close collaboration with its supply chain partners.
A two-pronged business transformation
We may be living in a world full of technology, but strategy and focus remain the top priorities when it comes to managing a business and its supply chains. So says Roberto Isaias, executive vice president and chief supply chain officer for toy manufacturing and entertainment company Mattel.
Isaias emphasized the point during his keynote on day two of EDGE 2024. He described how Mattel transformed itself amid surging demand for Barbie-branded items following the success of the Barbie movie.
That transformation, according to Isaias, came on two fronts: commercially and logistically. Today, Mattel is steadily moving beyond the toy aisle with two films and 13 TV series in production as well as 14 films and 35 shows in development. And as for those supply chain gains? The company has saved millions, increased productivity, and improved profit margins—even amid cost increases and inflation.
A framework for chasing excellence
Most of the time when CEOs present at an industry conference, they like to talk about their companies’ success stories. Not J.B. Hunt’s Shelley Simpson. Speaking at EDGE, the trucking company’s president and CEO led with a story about a time that the company lost a major customer.
According to Simpson, the company had a customer of their dedicated contract business in 2001 that was consistently making late shipments with no lead time. “We were working like crazy to try to satisfy them, and lost their business,” Simpson said.
When the team at J.B. Hunt later met with the customer’s chief supply chain officer and related all they had been doing, the customer responded, “You never shared everything you were doing for us.”
Out of that experience, came J.B. Hunt’s Customer Value Delivery framework. The framework consists of five steps: 1) understand customer needs, 2) deliver expectations, 3) measure results, 4) communicate performance, and 5) anticipate new value.
Next year’s CSCMP EDGE conference on October 5–8 in National Harbor, Md., promises to have a similarly deep lineup of keynote presentations. Register early at www.cscmpedge.org.