John H. Boyd (jhb@theboydcompany.com) is founder and principal of The Boyd Co. Inc. Founded in 1975 in Princeton, New Jersey, and now based in Boca Raton, Florida, the firm provides independent site selection counsel to leading U.S. and overseas corporations.
Organizations served by Boyd over the years include The World Bank, The Council of Supply Chain Management Professionals (CSCMP), The Aerospace Industries Association (AIA), MIT’s Work of the Future Project, UPS, Canada's Privy Council, and most recently, the President’s National Economic Council providing insights on policies to reduce supply chain bottlenecks.
Distribution warehousing continues to be one of the hottest sectors of the supply chain—indeed one of the hottest sectors of our national economy. With this growth, however, has come increased costs and a series of new challenges that logistics and distribution professionals must juggle.
When it comes to deciding where to locate a warehouse facility, comparative operating costs have always played a key role. But due to uncertainties over trade and tariffs, slim margins within the booming e-commerce space, and soaring real estate prices, our clients are focusing on the bottom line more than ever before.
Article Figures
[Figure 1] Warehousing hot spots: Total annual geographically variable operating costsEnlarge this image
In hot warehousing markets, double-digit percentage increases in land prices are the rule, not the exception. In the northern and central New Jersey warehousing market, for example, the average price for a large parcel of prime warehouse land has hit the $2-million-per-acre mark, up 16% from last year. In California's popular Inland Empire, land prices are also soaring, up over 20% from last year, easily reaching $1 million per acre. The Lehigh Valley in Pennsylvania is up 18% to $206,000 per acre; North Las Vegas, Nevada, is up 16% to $260,000 per acre; Chicago, Illinois, is up 19% to $327,000 per acre; Atlanta, Georgia, is up 17% to $145,000 per acre; and Houston, Texas, is up 14% to $228,000 per acre.
These same warehousing markets are also experiencing strong gains in lease rates, as demand continues to outpace the supply of prime warehouse space. Lease rates over $10 per square feet are now common in many hot coastal markets in the Northeast, California, and the Pacific Northwest.
These inflationary cost pressures are not expected to moderate anytime soon. We are forecasting overall warehousing costs to increase by 9.2% in 2019, even allowing for a year-over-year moderation in fuel and truckload rates.
Given these high costs, it is important for warehouse owners and renters to keep a close eye on variations among different locations. The comparative cost of operating a warehouse (accounting for labor, land, warehouse construction, power, and taxes) can vary dramatically, even within the same geographic region of the country. Figure 1 compares the cost of operating a typical 500,000-square-foot warehouse in a series of cities increasingly on our company's relocation radar screen. In the Northeast, for example, annual operating costs in Dedham, Massachusetts, are 26% higher than in Pittston, Pennsylvania—a hotbed of new warehousing activity in northeastern Pennsylvania between Wilkes-Barre and Scranton. In the Southeast, annual operating costs range from a high of $12.3 million in Hialeah Gardens, Florida—just outside Miami—to a low of $10.6 million in St. George, South Carolina—near Charleston—a differential of 16%.
Bigger, taller, more urban
The increased focus on comparative cost is not the only major trend that we are seeing in the market. Today, our warehousing clients are constructing facilities that are larger than ever before. Our average building requirement over the past year has been over 700,000 square feet, with a number of projects calling for more than 1 million square feet. Our e-commerce clients, in particular, are in need of two to three times the space of traditional warehouses due to the wide range of products that they need to have under one roof and the labor requirements for picking, packing, order fulfillment, and customer servicing.
Ceiling heights have also nearly doubled to 40 feet clear, as our clients seek to accommodate mezzanines, new cranes, robotic systems, and even drones. The higher ceilings also improve ventilation and create a better work environment. (Think of how claustrophobic workers would feel in a million-square-foot warehouse with only a 20-foot ceiling.)
In addition, we are siting more warehouses closer to major urban population centers. Some of the hottest real estate markets in the country are being fueled by warehousing demand, such as in and around New York City, New York.; Los Angeles, California; Chicago, Illinois; Miami, Florida; and the Bay Area in California. By locating their warehouses close to these and other major markets,our clients are better equipped to meet the demand for same-day and next-day deliveries, especially for products with a short shelf life.
The cold chain heats up
Demand is also growing for cold storage facilities. The United States' instant gratification mentality has already impacted the supply chain for most consumer goods and how they are warehoused and fast-tracked to consumers. Look for the next growth spurt to come from the online grocery sector, which our firm's BizCosts unit is forecasting to grow fourfold over the next six years. We estimate that online grocery retailing will generate another $100 billion of online food sales and create the need for 100 million square feet of new cold storage warehouse space.
While the food and beverage sector is fueling most of the new demand for cold storage space, another major driver is coming from pharmaceutical companies with products like vaccines and blood plasma that need to be maintained at specific temperatures throughout the supply chain. Third-party logistics supplier DHL is investing some $150 million in new warehouse facilities in major areas for pharmaceutical and medical devices production, including Raleigh, North Carolina; suburban Philadelphia, Pennsylvania; Indianapolis, Indiana; and Memphis, Tennessee.
These trends will make it even more difficult to find suitable cold storage space. Our warehousing clients are already experiencing severe shortages of existing cold storage space—especially freezer—in major food-processing states like California, Oregon, and Washington in the West and Iowa, Illinois, and Wisconsin in the U.S. Heartland. The shortage is most pronounced in the high-growth states of Texas and Florida.
Severe labor shortages
Cold storage space is not the only thing in high demand. With unemployment rates at historic lows, ourwarehousing clients are facing labor shortages not seen in decades. While many industries are affected by these tight labor markets, the warehousing field—especially the more labor-intensive fulfillment sector—is especially hard hit.
A chief reason is that warehouses and fulfillment centers tend to cluster in certain cities and in certain industrial parks because of their common need for zoning; major highway and/or rail access; and level, buildable, and affordable real estate. In addition to the record low unemployment rates, our warehousing clients are also facing the continuing wave of retirements among the baby boomer generation.
The challenge to our clients' human resources departments is coming from both ends of the hiring spectrum. They are having trouble finding qualified people not only for warehouse operations (such as for warehouse workers, pickers, packers, and material handlers) but also for high-tech support jobs in fields like data analysis, robotics, cyber security, and artificial intelligence.
As a result, our warehousing clients are increasingly interested in labor-market characteristics such as the ability to hire ex?military personnel, access to public transportation in order to tap inner?city labor pools, the availability of leading?edge skills in cyber security, and the tenor of labor?management relations in the area. At the end of the day, the labor factor is playing a greater role in warehouse site selection than ever before.
A new day
In spite of these challenges, however, it is an exciting time to be in warehousing and logistics. We are entering a new era and are witnessing new, technology-fueled opportunities thatwere not even imaginable a few years ago. Our industry is seeing innovations like drone and autonomous delivery techniques and new, green-friendlyenergy intelligence systems that curb powerconsumption within the warehouse.
With the industry now accounting for almost 12% of U.S. gross domestic product, it has even generated enough attention to be recognized with an official "day" on the U.S. National Day Calendar. June 28, 2019 was the first National Logistics Day. Let's circle our calendars now and plan to toast this great industry on June 28, 2020.
The practice consists of 5,000 professionals from Accenture and from Avanade—the consulting firm’s joint venture with Microsoft. They will be supported by Microsoft product specialists who will work closely with the Accenture Center for Advanced AI. Together, that group will collaborate on AI and Copilot agent templates, extensions, plugins, and connectors to help organizations leverage their data and gen AI to reduce costs, improve efficiencies and drive growth, they said on Thursday.
Accenture and Avanade say they have already developed some AI tools for these applications. For example, a supplier discovery and risk agent can deliver real-time market insights, agile supply chain responses, and better vendor selection, which could result in up to 15% cost savings. And a procure-to-pay agent could improve efficiency by up to 40% and enhance vendor relations and satisfaction by addressing urgent payment requirements and avoiding disruptions of key services
Likewise, they have also built solutions for clients using Microsoft 365 Copilot technology. For example, they have created Copilots for a variety of industries and functions including finance, manufacturing, supply chain, retail, and consumer goods and healthcare.
Another part of the new practice will be educating clients how to use the technology, using an “Azure Generative AI Engineer Nanodegree program” to teach users how to design, build, and operationalize AI-driven applications on Azure, Microsoft’s cloud computing platform. The online classes will teach learners how to use AI models to solve real-world problems through automation, data insights, and generative AI solutions, the firms said.
“We are pleased to deepen our collaboration with Accenture to help our mutual customers develop AI-first business processes responsibly and securely, while helping them drive market differentiation,” Judson Althoff, executive vice president and chief commercial officer at Microsoft, said in a release. “By bringing together Copilots and human ambition, paired with the autonomous capabilities of an agent, we can accelerate AI transformation for organizations across industries and help them realize successful business outcomes through pragmatic innovation.”
That result came from the company’s “GEP Global Supply Chain Volatility Index,” an indicator tracking demand conditions, shortages, transportation costs, inventories, and backlogs based on a monthly survey of 27,000 businesses. The October index number was -0.39, which was up only slightly from its level of -0.43 in September.
Researchers found a steep rise in slack across North American supply chains due to declining factory activity in the U.S. In fact, purchasing managers at U.S. manufacturers made their strongest cutbacks to buying volumes in nearly a year and a half, indicating that factories in the world's largest economy are preparing for lower production volumes, GEP said.
Elsewhere, suppliers feeding Asia also reported spare capacity in October, albeit to a lesser degree than seen in Western markets. Europe's industrial plight remained a key feature of the data in October, as vendor capacity was significantly underutilized, reflecting a continuation of subdued demand in key manufacturing hubs across the continent.
"We're in a buyers' market. October is the fourth straight month that suppliers worldwide reported spare capacity, with notable contractions in factory demand across North America and Europe, underscoring the challenging outlook for Western manufacturers," Todd Bremer, vice president, GEP, said in a release. "President-elect Trump inherits U.S. manufacturers with plenty of spare capacity while in contrast, China's modest rebound and strong expansion in India demonstrate greater resilience in Asia."
Even as the e-commerce sector overall continues expanding toward a forecasted 41% of all retail sales by 2027, many small to medium e-commerce companies are struggling to find the investment funding they need to increase sales, according to a sector survey from online capital platform Stenn.
Global geopolitical instability and increasing inflation are causing e-commerce firms to face a liquidity crisis, which means companies may not be able to access the funds they need to grow, Stenn’s survey of 500 senior e-commerce leaders found. The research was conducted by Opinion Matters between August 29 and September 5.
Survey findings include:
61.8% of leaders who sought growth capital did so to invest in advanced technologies, such as AI and machine learning, to improve their businesses.
When asked which resources they wished they had more access to, 63.8% of respondents pointed to growth capital.
Women indicated a stronger need for business operations training (51.2%) and financial planning resources (48.8%) compared to men (30.8% and 15.4%).
40% of business owners are seeking external financial advice and mentorship at least once a week to help with business decisions.
Almost half (49.6%) of respondents are proactively forecasting their business activity 6-18 months ahead.
“As e-commerce continues to grow rapidly, driven by increasing online consumer demand and technological innovation, it’s important to remember that capital constraints and access to growth financing remain persistent hurdles for many e-commerce business leaders especially at small and medium-sized businesses,” Noel Hillman, Chief Commercial Officer at Stenn, said in a release. “In this competitive landscape, ensuring liquidity and optimizing supply chain processes are critical to sustaining growth and scaling operations.”
With six keynote and more than 100 educational sessions, CSCMP EDGE 2024 offered a wealth of content. Here are highlights from just some of the presentations.
A great American story
Author and entrepreneur Fawn Weaver closed out the first day of the conference by telling the little-known story of Nathan “Nearest” Green, who was born into slavery, freed after the Civil War, and went on to become the first master distiller for the Jack Daniel’s Whiskey brand. Through extensive research and interviews with descendants of the Daniel and Green families, Weaver discovered what she describes as a positive American story.
She told the story in her best-selling book, Love & Whiskey: The Remarkable True Story of Jack Daniel, His Master Distiller Nearest Green, and the Improbable Rise of Uncle Nearest. That story also inspired her to create Uncle Nearest Premium Whiskey.
Weaver discussed the barriers she encountered in bringing the brand to life, her vision for where it’s headed, and her take on the supply chain—which she views as both a necessary cost of doing business and an opportunity.
“[It’s] an opportunity if you can move quickly,” she said, pointing to a recent project in which the company was able to fast-track a new Uncle Nearest product thanks to close collaboration with its supply chain partners.
A two-pronged business transformation
We may be living in a world full of technology, but strategy and focus remain the top priorities when it comes to managing a business and its supply chains. So says Roberto Isaias, executive vice president and chief supply chain officer for toy manufacturing and entertainment company Mattel.
Isaias emphasized the point during his keynote on day two of EDGE 2024. He described how Mattel transformed itself amid surging demand for Barbie-branded items following the success of the Barbie movie.
That transformation, according to Isaias, came on two fronts: commercially and logistically. Today, Mattel is steadily moving beyond the toy aisle with two films and 13 TV series in production as well as 14 films and 35 shows in development. And as for those supply chain gains? The company has saved millions, increased productivity, and improved profit margins—even amid cost increases and inflation.
A framework for chasing excellence
Most of the time when CEOs present at an industry conference, they like to talk about their companies’ success stories. Not J.B. Hunt’s Shelley Simpson. Speaking at EDGE, the trucking company’s president and CEO led with a story about a time that the company lost a major customer.
According to Simpson, the company had a customer of their dedicated contract business in 2001 that was consistently making late shipments with no lead time. “We were working like crazy to try to satisfy them, and lost their business,” Simpson said.
When the team at J.B. Hunt later met with the customer’s chief supply chain officer and related all they had been doing, the customer responded, “You never shared everything you were doing for us.”
Out of that experience, came J.B. Hunt’s Customer Value Delivery framework. The framework consists of five steps: 1) understand customer needs, 2) deliver expectations, 3) measure results, 4) communicate performance, and 5) anticipate new value.
Next year’s CSCMP EDGE conference on October 5–8 in National Harbor, Md., promises to have a similarly deep lineup of keynote presentations. Register early at www.cscmpedge.org.
2024 was expected to be a bounce-back year for the logistics industry. We had the pandemic in the rearview mirror, and the economy was proving to be more resilient than expected, defying those prognosticators who believed a recession was imminent.
While most of the economy managed to stabilize in 2024, the logistics industry continued to see disruption and changes in international trade. World events conspired to drive much of the narrative surrounding the flow of goods worldwide. Additionally, a diminished reliance on China as a source for goods reduced some of the international trade flow from that manufacturing hub. Some of this trade diverted to other Asian nations, while nearshoring efforts brought some production back to North America, particularly Mexico.
Meanwhile trucking in the United States continued its 2-year recession, highlighted by weaker demand and excess capacity. Both contributed to a slow year, especially for truckload carriers that comprise about 90% of over-the-road shipments.
Labor issues were also front and center in 2024, as ports and rail companies dealt with threats of strikes, which resulted in new contracts and increased costs. Labor—and often a lack of it—continues to be an ongoing concern in the logistics industry.
In this annual issue, we bring a year-end perspective to these topics and more. Our issue is designed to complement CSCMP’s 35th Annual State of Logistics Report, which was released in June, and includes updates that were presented at the CSCMP EDGE conference held in October. In addition to this overview of the market, we have engaged top industry experts to dig into the status of key logistics sectors.
Hopefully as we move into 2025, logistics markets will build on an improving economy and strong consumer demand, while stabilizing those parts of the industry that could use some adrenaline, such as trucking. By this time next year, we hope to see a full recovery as the market fulfills its promise to deliver the needs of our very connected world.