While you should certainly use your persuasion skills to make sure you receive the pay you deserve, negotiations should also reinforce the employer's decision to hire you.
There are a few times in your career when you can negotiate your salary and compensation packages: on your way in to a job, on your way out, and when you're asking for a raise or a promotion. Obviously, you have the most leverage on the way in and the least on the way out. So it's important to take an especially thoughtful approach to the negotiation process after you have received a new job offer.
Negotiating a salary and compensation package is not like negotiating the price of a car or house. While you should certainly use your persuasion skills to make sure you receive the pay you deserve, negotiations should also reinforce the employer's decision to hire you. Negotiations should be conducted in a constructive and positive atmosphere, with an emphasis on both parties finding a way to make it work. Here are a few tips on how to take that positive approach.
Getting started
Don't be too quick to discuss specifics when it comes to salary negotiations. The only time you should discuss your salary needs is when the company indicates that it would like to make you an offer.
If you are asked about your salary expectations during the interview process, you should just say that you are looking for a reasonable increase from your current salary with potential for growth. Refrain from giving a fixed number that you would accept unless you truly would be willing to start at that salary. And recognize that if you say you would be interested in a salary between US $110,000 and $120,000, you probably will end up with $110,000.
By the time you reach the negotiations stage, both the candidate and the company need to be serious about making a commitment. If you are not interested in a position or company, you should never let things get to this point.
For professionals in supply chain management, negotiations occur directly between the company and you, the candidate. If you have been working with a recruiter on a position, the recruiter's main role at this point is to assist with negotiations and help both parties come to an agreement that is reasonable.
The numbers game
When it comes to negotiating your compensation package, the size of the company can have a big influence. For large corporations, salary ranges and benefits are determined as part of the approval process for specific positions, so there is limited flexibility. Companies try to ensure that compensation is consistent with similar positions in the department, the corporation, and to some degree, competitors. They employ consultants and use salary surveys to correlate compensation levels.
To change a salary range during the hiring
and interviewing process requires approval at many levels, and it lengthens the search process considerably. Rather than go through the procedures required to upgrade a position's salary range, companies tend to reduce the screening requirements for the position. Smaller and/or private companies, on the other hand, have more flexibility to interview candidates without a specific hiring number and can adjust the salary offer within reason when they interview a candidate they like.
It's typical today for new hires to get an offer for 7 percent to 12 percent above their previous salaries. If you will be relocating, be sure to take into consideration any differences in the cost of living when you state your desired salary. Your new company, however, is not obligated to make up for your past low salary, but it will want to be sure your offer is on parity with similar positions in your department. In other words, even if your present salary is significantly below the starting range of the position, the company can't offer you less than the lowest point of the pay range.
Your current employment status will have a big effect on the strength of your negotiating position. Individuals who are happy where they are and see a future with their present company can often count on receiving larger increases. This is because the hiring company understands that the offer needs to be high enough to warrant a candidate's making a career change.
If you are not currently working, you have less leverage for negotiating. Similarly, candidates who show concerns about their present job or company, a takeover or merger, or a corporate move, tend to have fewer bargaining chips. For that reason, do not mention such concerns as the reason why you are looking for a new job, even if the interviewer might already know this information. At the same time, the hiring company should not take unfair advantage of a candidate who is unemployed. Companies that follow this path risk quickly losing new hires to a company that offers them a better package.
While salary may receive the most attention, it's important to also consider the whole compensation package. If you have negotiated the salary to the maximum and it is not quite at the level you deem sufficient, there are other ways to increase your total compensation: a signing bonus, adding stock, an early review, replacing a portion of your lost bonuses (if it is almost time to receive one in your current job), and vacation time.
Additionally, make sure you understand company policies regarding such areas as eligibility for bonuses, company profit sharing, stock options, retirement plans, saving plans, life and health insurance, vacation, and compensation for relocation costs. Speak to those people in Human Resources who have up-to-date knowledge of these benefits. There is nothing wrong with asking for a written explanation of benefits after an offer has been made. You don't want to find out after you've been hired that the benefits changed and the hiring manager was not aware of it.
There are some things that you should not expect the hiring company to offer. Compensation for your spouse's loss of income, for instance, cannot be a factor in negotiations, and you should consider this before you interview.
An employment contract normally will be offered only at the vice president level or above. In essence, employment contracts are really unemployment contracts, as they guarantee you a payout if you are let go without cause during the term of your contract.
Be sure to employ a lawyer who specializes in this area—not a friend or relative who is doing you a favor—to review the contract. At this point, you should worry more about ensuring that the contract provides you with adequate protection rather than about saving money on legal fees.
Finally, if a company makes you a great offer, don't try to squeeze it for more. Some companies do make their best offer up front.
Nothing personal
One of the problems we have when it comes to employment negotiations is that we tend to personalize them. Remember that your objective isn't to "win" or prove a point—it's to receive an offer that fits your financial and career needs. If this cannot be accomplished, then you want to walk away from the deal leaving the company feeling that you were a great find but the position was the wrong one for you. Be sure to leave the door open for renegotiation and perhaps other opportunities in the future.
The practice consists of 5,000 professionals from Accenture and from Avanade—the consulting firm’s joint venture with Microsoft. They will be supported by Microsoft product specialists who will work closely with the Accenture Center for Advanced AI. Together, that group will collaborate on AI and Copilot agent templates, extensions, plugins, and connectors to help organizations leverage their data and gen AI to reduce costs, improve efficiencies and drive growth, they said on Thursday.
Accenture and Avanade say they have already developed some AI tools for these applications. For example, a supplier discovery and risk agent can deliver real-time market insights, agile supply chain responses, and better vendor selection, which could result in up to 15% cost savings. And a procure-to-pay agent could improve efficiency by up to 40% and enhance vendor relations and satisfaction by addressing urgent payment requirements and avoiding disruptions of key services
Likewise, they have also built solutions for clients using Microsoft 365 Copilot technology. For example, they have created Copilots for a variety of industries and functions including finance, manufacturing, supply chain, retail, and consumer goods and healthcare.
Another part of the new practice will be educating clients how to use the technology, using an “Azure Generative AI Engineer Nanodegree program” to teach users how to design, build, and operationalize AI-driven applications on Azure, Microsoft’s cloud computing platform. The online classes will teach learners how to use AI models to solve real-world problems through automation, data insights, and generative AI solutions, the firms said.
“We are pleased to deepen our collaboration with Accenture to help our mutual customers develop AI-first business processes responsibly and securely, while helping them drive market differentiation,” Judson Althoff, executive vice president and chief commercial officer at Microsoft, said in a release. “By bringing together Copilots and human ambition, paired with the autonomous capabilities of an agent, we can accelerate AI transformation for organizations across industries and help them realize successful business outcomes through pragmatic innovation.”
Census data showed that overall retail sales in October were up 0.4% seasonally adjusted month over month and up 2.8% unadjusted year over year. That compared with increases of 0.8% month over month and 2% year over year in September.
October’s core retail sales as defined by NRF — based on the Census data but excluding automobile dealers, gasoline stations and restaurants — were unchanged seasonally adjusted month over month but up 5.4% unadjusted year over year.
Core sales were up 3.5% year over year for the first 10 months of the year, in line with NRF’s forecast for 2024 retail sales to grow between 2.5% and 3.5% over 2023. NRF is forecasting that 2024 holiday sales during November and December will also increase between 2.5% and 3.5% over the same time last year.
“October’s pickup in retail sales shows a healthy pace of spending as many consumers got an early start on holiday shopping,” NRF Chief Economist Jack Kleinhenz said in a release. “October sales were a good early step forward into the holiday shopping season, which is now fully underway. Falling energy prices have likely provided extra dollars for household spending on retail merchandise.”
Despite that positive trend, market watchers cautioned that retailers still need to offer competitive value propositions and customer experience in order to succeed in the holiday season. “The American consumer has been more resilient than anyone could have expected. But that isn’t a free pass for retailers to under invest in their stores,” Nikki Baird, VP of strategy & product at Aptos, a solutions provider of unified retail technology based out of Alpharetta, Georgia, said in a statement. “They need to make investments in labor, customer experience tech, and digital transformation. It has been too easy to kick the can down the road until you suddenly realize there’s no road left.”
A similar message came from Chip West, a retail and consumer behavior expert at the marketing, packaging, print and supply chain solutions provider RRD. “October’s increase proved to be slightly better than projections and was likely boosted by lower fuel prices. As inflation slowed for a number of months, prices in several categories have stabilized, with some even showing declines, offering further relief to consumers,” West said. “The data also looks to be a positive sign as we kick off the holiday shopping season. Promotions and discounts will play a prominent role in holiday shopping behavior as they are key influencers in consumer’s purchasing decisions.”
That result came from the company’s “GEP Global Supply Chain Volatility Index,” an indicator tracking demand conditions, shortages, transportation costs, inventories, and backlogs based on a monthly survey of 27,000 businesses. The October index number was -0.39, which was up only slightly from its level of -0.43 in September.
Researchers found a steep rise in slack across North American supply chains due to declining factory activity in the U.S. In fact, purchasing managers at U.S. manufacturers made their strongest cutbacks to buying volumes in nearly a year and a half, indicating that factories in the world's largest economy are preparing for lower production volumes, GEP said.
Elsewhere, suppliers feeding Asia also reported spare capacity in October, albeit to a lesser degree than seen in Western markets. Europe's industrial plight remained a key feature of the data in October, as vendor capacity was significantly underutilized, reflecting a continuation of subdued demand in key manufacturing hubs across the continent.
"We're in a buyers' market. October is the fourth straight month that suppliers worldwide reported spare capacity, with notable contractions in factory demand across North America and Europe, underscoring the challenging outlook for Western manufacturers," Todd Bremer, vice president, GEP, said in a release. "President-elect Trump inherits U.S. manufacturers with plenty of spare capacity while in contrast, China's modest rebound and strong expansion in India demonstrate greater resilience in Asia."
Even as the e-commerce sector overall continues expanding toward a forecasted 41% of all retail sales by 2027, many small to medium e-commerce companies are struggling to find the investment funding they need to increase sales, according to a sector survey from online capital platform Stenn.
Global geopolitical instability and increasing inflation are causing e-commerce firms to face a liquidity crisis, which means companies may not be able to access the funds they need to grow, Stenn’s survey of 500 senior e-commerce leaders found. The research was conducted by Opinion Matters between August 29 and September 5.
Survey findings include:
61.8% of leaders who sought growth capital did so to invest in advanced technologies, such as AI and machine learning, to improve their businesses.
When asked which resources they wished they had more access to, 63.8% of respondents pointed to growth capital.
Women indicated a stronger need for business operations training (51.2%) and financial planning resources (48.8%) compared to men (30.8% and 15.4%).
40% of business owners are seeking external financial advice and mentorship at least once a week to help with business decisions.
Almost half (49.6%) of respondents are proactively forecasting their business activity 6-18 months ahead.
“As e-commerce continues to grow rapidly, driven by increasing online consumer demand and technological innovation, it’s important to remember that capital constraints and access to growth financing remain persistent hurdles for many e-commerce business leaders especially at small and medium-sized businesses,” Noel Hillman, Chief Commercial Officer at Stenn, said in a release. “In this competitive landscape, ensuring liquidity and optimizing supply chain processes are critical to sustaining growth and scaling operations.”
With six keynote and more than 100 educational sessions, CSCMP EDGE 2024 offered a wealth of content. Here are highlights from just some of the presentations.
A great American story
Author and entrepreneur Fawn Weaver closed out the first day of the conference by telling the little-known story of Nathan “Nearest” Green, who was born into slavery, freed after the Civil War, and went on to become the first master distiller for the Jack Daniel’s Whiskey brand. Through extensive research and interviews with descendants of the Daniel and Green families, Weaver discovered what she describes as a positive American story.
She told the story in her best-selling book, Love & Whiskey: The Remarkable True Story of Jack Daniel, His Master Distiller Nearest Green, and the Improbable Rise of Uncle Nearest. That story also inspired her to create Uncle Nearest Premium Whiskey.
Weaver discussed the barriers she encountered in bringing the brand to life, her vision for where it’s headed, and her take on the supply chain—which she views as both a necessary cost of doing business and an opportunity.
“[It’s] an opportunity if you can move quickly,” she said, pointing to a recent project in which the company was able to fast-track a new Uncle Nearest product thanks to close collaboration with its supply chain partners.
A two-pronged business transformation
We may be living in a world full of technology, but strategy and focus remain the top priorities when it comes to managing a business and its supply chains. So says Roberto Isaias, executive vice president and chief supply chain officer for toy manufacturing and entertainment company Mattel.
Isaias emphasized the point during his keynote on day two of EDGE 2024. He described how Mattel transformed itself amid surging demand for Barbie-branded items following the success of the Barbie movie.
That transformation, according to Isaias, came on two fronts: commercially and logistically. Today, Mattel is steadily moving beyond the toy aisle with two films and 13 TV series in production as well as 14 films and 35 shows in development. And as for those supply chain gains? The company has saved millions, increased productivity, and improved profit margins—even amid cost increases and inflation.
A framework for chasing excellence
Most of the time when CEOs present at an industry conference, they like to talk about their companies’ success stories. Not J.B. Hunt’s Shelley Simpson. Speaking at EDGE, the trucking company’s president and CEO led with a story about a time that the company lost a major customer.
According to Simpson, the company had a customer of their dedicated contract business in 2001 that was consistently making late shipments with no lead time. “We were working like crazy to try to satisfy them, and lost their business,” Simpson said.
When the team at J.B. Hunt later met with the customer’s chief supply chain officer and related all they had been doing, the customer responded, “You never shared everything you were doing for us.”
Out of that experience, came J.B. Hunt’s Customer Value Delivery framework. The framework consists of five steps: 1) understand customer needs, 2) deliver expectations, 3) measure results, 4) communicate performance, and 5) anticipate new value.
Next year’s CSCMP EDGE conference on October 5–8 in National Harbor, Md., promises to have a similarly deep lineup of keynote presentations. Register early at www.cscmpedge.org.