Coronavirus and the tunnel vision of macroeconomics
No matter how you define relevant, in the supply chain all relevant things never remain unchanged. We live in a dynamic world, and there are always surprises in the supply chain.
Steve Geary is adjunct faculty at the University of Tennessee's Haaslam College of Business and is a lecturer at The Gordon Institute at Tufts University. He is the president of the Supply Chain Visions family of companies, consultancies that work across the government sector. Steve is a contributing editor at DC Velocity, and editor-at-large for CSCMP's Supply Chain Quarterly.
According to the U.S. Census Bureau’s Economic Indicator Division, U.S. International Trade grew from $563 billion in 1980 to $5,619 billion in 2019. Many economists—dare I say most economists—view this explosion in international trade favorably. People in once proud manufacturing towns may not see it the same way.
While there is merit in the economists’ perspective, a supply chain professional could argue that economists have tunnel vision—their perspective does not acknowledge the full costs and risks that come with expanding global trade. Those of us in the supply chain are more likely to understand these risks. But for years, any supply chain professional who attempted to have a conversation about risks got a one-way ticket to visit the IT department, as many believed that better visibility or increased cybersecurity would provide a cure.
And then the coronavirus hit, and, suddenly, everyone is talking about supply chain risk.
Not without cost
It’s true that international trade creates jobs and boosts economic growth. Exports also expose domestic companies to a broader set of requirements and learning experiences. Research shows that exporters are more efficient and resilient than companies that focus on domestic markets.
So, according to an economist, global trade is good.
The past century taught us that the best way to boost exports is to remove friction from international trade. Governments have done this by reducing tariffs and other blocks to imports. Consider China. In 1989, according to the Census Bureau, the total trade in goods between the United States and China was over $17.5 billion. Thirty years later, the total trade in goods has grown to $558 billion, a development that economists were happy to see.
But this expansion in global trade also paved the path for the rapid dispersion of the coronavirus.
Additionally, those measures to remove friction from international trade reduced jobs in domestic industries that couldn’t compete outside of their domestic market. This led to job outsourcing, which is when companies relocate call centers, technology offices, and manufacturing to countries with a lower cost basis.
Consider Apple. Apple saw the shift predicted by the economists and moved decisively. Once a world-class operator with manufacturing based in California’s Silicon Valley, Apple began manufacturing iPhones in China in 2007. Today, substantially all manufacturing for all Apple products is done by Foxconn in China. Foxconn is the largest private company in China—not the United States—with over 1 million employees.
Apple may have some of the smartest technologists in the world, but it seems that they did not understand the concept of supply chain risk and risk management. According to the Financial Times on February 6, amid the uncertainty caused by the outbreak of the coronavirus, Foxconn was “recalling its factory workers in phases to its assembly lines as China struggle[d] to revive the world’s second-largest economy from the paralysis wrought by the spread of the coronavirus. But for Foxconn, China’s largest private sector employer with more than 1 million employees, a return to full production ‘will take weeks,’ said one person at the company with knowledge of the matter.”
Another benefit of global trade, according to economists, is that it creates more efficient capital allocation, an overall benefit to an economy. But it’s important to note that when digging deeply into statistics and analysis in academic economic literature, the qualifier “ceteris paribus” often appears. According to the Merriam-Webster Dictionary, ceteris paribus means “if all other relevant things, factors, or elements remain unaltered.”
No matter how you define relevant, in the supply chain all relevant things never remain unchanged. We live in a dynamic world, and there are always surprises in the supply chain. Long supply chains—global supply chains—inherently introduce risk.
These risks come in many different strains. Some are physical. Some are business-related. Some relate to technology. And some, like the coronavirus, are invisible. Invisible, but devastating. And removing barriers in the supply chain—opening up international trade—is one of the catalysts that has helped to spread the virus around the world.
Today, U.S. firms face a growing list of uncertainties in the supply chain. While the tariff war between the U.S. and China seemed to have cooled down for a while, it could flare up again. Then there are the increasing concerns around cybersecurity and intellectual property theft. In February, the U.S. Department of Justice charged China’s People’s Liberation Army with computer fraud, wire fraud, and espionage for hacking into Equifax. Also, in February, the Department of Justice indicted Huawei for stealing trade secrets and racketeering. Then there is the unresolved issue of Brexit. Now layer the coronavirus on top of all that.
Spread your bets
The complexities of global supply chains cannot be captured in a single set of statistics like the total international trade import and export volumes that economists look at. There are always other factors. To address the oversimplification and collateral damage implicit in the economist’s view, we need to step outside the macroeconomic framework.
The macroeconomic view of international trade leaves out risk management, a key factor in a supply chain decision process. Supply chain decisions never benefit from perfect information; they are inherently made in an environment of uncertainty and risk.
How do you respond? By spreading your bets. According to The Business Dictionary, investment risks can be reduced or eliminated “by combining several diverse investments in a portfolio. Nonmarket (nonsystemic) risks are diversifiable risks.” In supply chain terms, you need to spread your sources and your target markets around rather than going all in with one supplier, like Foxconn, or one country, like China.
This is not an economist’s view. This is not a theorist’s view. This is a practitioner’s view. This is a supply chain view. This is how a true supply chain professional manages risk.
Patrick Thompson explores supply chain risks in his Q3 2019 article, “Trade wars and tariffs: understanding the risks in your supply chain.” His advice, summarized in the following simple checklist, applies to the current circumstances as well. To manage risk, ask yourself the following questions:
Do you have a contingency plan to shift to sources away from troubled suppliers or regions? Contingency plans matter, especially for internationally sourced items or international markets.
Do you have a risk-adjusted process to manage threats across your supply chain portfolio that addresses events like the coronavirus? Oversight matters.
Do you have any way of assessing the impact of risk propagating through the lower levels of your supplier network? Tier 2 matters.
Do you have any way of assessing the impact of risk propagating through your markets? Think about the customer’s customer, too.
Have you identified and developed alternative sources of supply, especially for your internationally sourced components? Ordering from a location in the United States doesn’t necessarily mean your product is coming from the United States.
Those are the sorts of inputs supply chain professionals should have at their disposal when assessing risk across their portfolio. There are more. Build your own list.
The coronavirus is a wakeup call to every supply chain professional. Take off the blinders. Avoid tunnel vision. Peel back the layers. Take control. Get to work.
Just 29% of supply chain organizations have the competitive characteristics they’ll need for future readiness, according to a Gartner survey released Tuesday. The survey focused on how organizations are preparing for future challenges and to keep their supply chains competitive.
Gartner surveyed 579 supply chain practitioners to determine the capabilities needed to manage the “future drivers of influence” on supply chains, which include artificial intelligence (AI) achievement and the ability to navigate new trade policies. According to the survey, the five competitive characteristics are: agility, resilience, regionalization, integrated ecosystems, and integrated enterprise strategy.
The survey analysis identified “leaders” among the respondents as supply chain organizations that have already developed at least three of the five competitive characteristics necessary to address the top five drivers of supply chain’s future.
Less than a third have met that threshold.
“Leaders shared a commitment to preparation through long-term, deliberate strategies, while non-leaders were more often focused on short-term priorities,” Pierfrancesco Manenti, vice president analyst in Gartner’s Supply Chain practice, said in a statement announcing the survey results.
“Most leaders have yet to invest in the most advanced technologies (e.g. real-time visibility, digital supply chain twin), but plan to do so in the next three-to-five years,” Manenti also said in the statement. “Leaders see technology as an enabler to their overall business strategies, while non-leaders more often invest in technology first, without having fully established their foundational capabilities.”
As part of the survey, respondents were asked to identify the future drivers of influence on supply chain performance over the next three to five years. The top five drivers are: achievement capability of AI (74%); the amount of new ESG regulations and trade policies being released (67%); geopolitical fight/transition for power (65%); control over data (62%); and talent scarcity (59%).
The analysis also identified four unique profiles of supply chain organizations, based on what their leaders deem as the most crucial capabilities for empowering their organizations over the next three to five years.
First, 54% of retailers are looking for ways to increase their financial recovery from returns. That’s because the cost to return a purchase averages 27% of the purchase price, which erases as much as 50% of the sales margin. But consumers have their own interests in mind: 76% of shoppers admit they’ve embellished or exaggerated the return reason to avoid a fee, a 39% increase from 2023 to 204.
Second, return experiences matter to consumers. A whopping 80% of shoppers stopped shopping at a retailer because of changes to the return policy—a 34% increase YoY.
Third, returns fraud and abuse is top-of-mind-for retailers, with wardrobing rising 38% in 2024. In fact, over two thirds (69%) of shoppers admit to wardrobing, which is the practice of buying an item for a specific reason or event and returning it after use. Shoppers also practice bracketing, or purchasing an item in a variety of colors or sizes and then returning all the unwanted options.
Fourth, returns come with a steep cost in terms of sustainability, with returns amounting to 8.4 billion pounds of landfill waste in 2023 alone.
“As returns have become an integral part of the shopper experience, retailers must balance meeting sky-high expectations with rising costs, environmental impact, and fraudulent behaviors,” Amena Ali, CEO of Optoro, said in the firm’s “2024 Returns Unwrapped” report. “By understanding shoppers’ behaviors and preferences around returns, retailers can create returns experiences that embrace their needs while driving deeper loyalty and protecting their bottom line.”
Facing an evolving supply chain landscape in 2025, companies are being forced to rethink their distribution strategies to cope with challenges like rising cost pressures, persistent labor shortages, and the complexities of managing SKU proliferation.
1. Optimize labor productivity and costs. Forward-thinking businesses are leveraging technology to get more done with fewer resources through approaches like slotting optimization, automation and robotics, and inventory visibility.
2. Maximize capacity with smart solutions. With e-commerce volumes rising, facilities need to handle more SKUs and orders without expanding their physical footprint. That can be achieved through high-density storage and dynamic throughput.
3. Streamline returns management. Returns are a growing challenge, thanks to the continued growth of e-commerce and the consumer practice of bracketing. Businesses can handle that with smarter reverse logistics processes like automated returns processing and reverse logistics visibility.
4. Accelerate order fulfillment with robotics. Robotic solutions are transforming the way orders are fulfilled, helping businesses meet customer expectations faster and more accurately than ever before by using autonomous mobile robots (AMRs and robotic picking.
5. Enhance end-of-line packaging. The final step in the supply chain is often the most visible to customers. So optimizing packaging processes can reduce costs, improve efficiency, and support sustainability goals through automated packaging systems and sustainability initiatives.
That clash has come as retailers have been hustling to adjust to pandemic swings like a renewed focus on e-commerce, then swiftly reimagining store experiences as foot traffic returned. But even as the dust settles from those changes, retailers are now facing renewed questions about how best to define their omnichannel strategy in a world where customers have increasing power and information.
The answer may come from a five-part strategy using integrated components to fortify omnichannel retail, EY said. The approach can unlock value and customer trust through great experiences, but only when implemented cohesively, not individually, EY warns.
The steps include:
1. Functional integration: Is your operating model and data infrastructure siloed between e-commerce and physical stores, or have you developed a cohesive unit centered around delivering seamless customer experience?
2. Customer insights: With consumer centricity at the heart of operations, are you analyzing all touch points to build a holistic view of preferences, behaviors, and buying patterns?
3. Next-generation inventory: Given the right customer insights, how are you utilizing advanced analytics to ensure inventory is optimized to meet demand precisely where and when it’s needed?
4. Distribution partnerships: Having ensured your customers find what they want where they want it, how are your distribution strategies adapting to deliver these choices to them swiftly and efficiently?
5. Real estate strategy: How is your real estate strategy interconnected with insights, inventory and distribution to enhance experience and maximize your footprint?
When approached cohesively, these efforts all build toward one overarching differentiator for retailers: a better customer experience that reaches from brand engagement and order placement through delivery and return, the EY study said. Amid continued volatility and an economy driven by complex customer demands, the retailers best set up to win are those that are striving to gain real-time visibility into stock levels, offer flexible fulfillment options and modernize merchandising through personalized and dynamic customer experiences.
Geopolitical rivalries, alliances, and aspirations are rewiring the global economy—and the imposition of new tariffs on foreign imports by the U.S. will accelerate that process, according to an analysis by Boston Consulting Group (BCG).
Without a broad increase in tariffs, world trade in goods will keep growing at an average of 2.9% annually for the next eight years, the firm forecasts in its report, “Great Powers, Geopolitics, and the Future of Trade.” But the routes goods travel will change markedly as North America reduces its dependence on China and China builds up its links with the Global South, which is cementing its power in the global trade map.
“Global trade is set to top $29 trillion by 2033, but the routes these goods will travel is changing at a remarkable pace,” Aparna Bharadwaj, managing director and partner at BCG, said in a release. “Trade lanes were already shifting from historical patterns and looming US tariffs will accelerate this. Navigating these new dynamics will be critical for any global business.”
To understand those changes, BCG modeled the direct impact of the 60/25/20 scenario (60% tariff on Chinese goods, a 25% on goods from Canada and Mexico, and a 20% on imports from all other countries). The results show that the tariffs would add $640 billion to the cost of importing goods from the top ten U.S. import nations, based on 2023 levels, unless alternative sources or suppliers are found.
In terms of product categories imported by the U.S., the greatest impact would be on imported auto parts and automotive vehicles, which would primarily affect trade with Mexico, the EU, and Japan. Consumer electronics, electrical machinery, and fashion goods would be most affected by higher tariffs on Chinese goods. Specifically, the report forecasts that a 60% tariff rate would add $61 billion to cost of importing consumer electronics products from China into the U.S.