Coronavirus and the tunnel vision of macroeconomics
No matter how you define relevant, in the supply chain all relevant things never remain unchanged. We live in a dynamic world, and there are always surprises in the supply chain.
Steve Geary is adjunct faculty at the University of Tennessee's Haaslam College of Business and is a lecturer at The Gordon Institute at Tufts University. He is the president of the Supply Chain Visions family of companies, consultancies that work across the government sector. Steve is a contributing editor at DC Velocity, and editor-at-large for CSCMP's Supply Chain Quarterly.
According to the U.S. Census Bureau’s Economic Indicator Division, U.S. International Trade grew from $563 billion in 1980 to $5,619 billion in 2019. Many economists—dare I say most economists—view this explosion in international trade favorably. People in once proud manufacturing towns may not see it the same way.
While there is merit in the economists’ perspective, a supply chain professional could argue that economists have tunnel vision—their perspective does not acknowledge the full costs and risks that come with expanding global trade. Those of us in the supply chain are more likely to understand these risks. But for years, any supply chain professional who attempted to have a conversation about risks got a one-way ticket to visit the IT department, as many believed that better visibility or increased cybersecurity would provide a cure.
And then the coronavirus hit, and, suddenly, everyone is talking about supply chain risk.
Not without cost
It’s true that international trade creates jobs and boosts economic growth. Exports also expose domestic companies to a broader set of requirements and learning experiences. Research shows that exporters are more efficient and resilient than companies that focus on domestic markets.
So, according to an economist, global trade is good.
The past century taught us that the best way to boost exports is to remove friction from international trade. Governments have done this by reducing tariffs and other blocks to imports. Consider China. In 1989, according to the Census Bureau, the total trade in goods between the United States and China was over $17.5 billion. Thirty years later, the total trade in goods has grown to $558 billion, a development that economists were happy to see.
But this expansion in global trade also paved the path for the rapid dispersion of the coronavirus.
Additionally, those measures to remove friction from international trade reduced jobs in domestic industries that couldn’t compete outside of their domestic market. This led to job outsourcing, which is when companies relocate call centers, technology offices, and manufacturing to countries with a lower cost basis.
Consider Apple. Apple saw the shift predicted by the economists and moved decisively. Once a world-class operator with manufacturing based in California’s Silicon Valley, Apple began manufacturing iPhones in China in 2007. Today, substantially all manufacturing for all Apple products is done by Foxconn in China. Foxconn is the largest private company in China—not the United States—with over 1 million employees.
Apple may have some of the smartest technologists in the world, but it seems that they did not understand the concept of supply chain risk and risk management. According to the Financial Times on February 6, amid the uncertainty caused by the outbreak of the coronavirus, Foxconn was “recalling its factory workers in phases to its assembly lines as China struggle[d] to revive the world’s second-largest economy from the paralysis wrought by the spread of the coronavirus. But for Foxconn, China’s largest private sector employer with more than 1 million employees, a return to full production ‘will take weeks,’ said one person at the company with knowledge of the matter.”
Another benefit of global trade, according to economists, is that it creates more efficient capital allocation, an overall benefit to an economy. But it’s important to note that when digging deeply into statistics and analysis in academic economic literature, the qualifier “ceteris paribus” often appears. According to the Merriam-Webster Dictionary, ceteris paribus means “if all other relevant things, factors, or elements remain unaltered.”
No matter how you define relevant, in the supply chain all relevant things never remain unchanged. We live in a dynamic world, and there are always surprises in the supply chain. Long supply chains—global supply chains—inherently introduce risk.
These risks come in many different strains. Some are physical. Some are business-related. Some relate to technology. And some, like the coronavirus, are invisible. Invisible, but devastating. And removing barriers in the supply chain—opening up international trade—is one of the catalysts that has helped to spread the virus around the world.
Today, U.S. firms face a growing list of uncertainties in the supply chain. While the tariff war between the U.S. and China seemed to have cooled down for a while, it could flare up again. Then there are the increasing concerns around cybersecurity and intellectual property theft. In February, the U.S. Department of Justice charged China’s People’s Liberation Army with computer fraud, wire fraud, and espionage for hacking into Equifax. Also, in February, the Department of Justice indicted Huawei for stealing trade secrets and racketeering. Then there is the unresolved issue of Brexit. Now layer the coronavirus on top of all that.
Spread your bets
The complexities of global supply chains cannot be captured in a single set of statistics like the total international trade import and export volumes that economists look at. There are always other factors. To address the oversimplification and collateral damage implicit in the economist’s view, we need to step outside the macroeconomic framework.
The macroeconomic view of international trade leaves out risk management, a key factor in a supply chain decision process. Supply chain decisions never benefit from perfect information; they are inherently made in an environment of uncertainty and risk.
How do you respond? By spreading your bets. According to The Business Dictionary, investment risks can be reduced or eliminated “by combining several diverse investments in a portfolio. Nonmarket (nonsystemic) risks are diversifiable risks.” In supply chain terms, you need to spread your sources and your target markets around rather than going all in with one supplier, like Foxconn, or one country, like China.
This is not an economist’s view. This is not a theorist’s view. This is a practitioner’s view. This is a supply chain view. This is how a true supply chain professional manages risk.
Patrick Thompson explores supply chain risks in his Q3 2019 article, “Trade wars and tariffs: understanding the risks in your supply chain.” His advice, summarized in the following simple checklist, applies to the current circumstances as well. To manage risk, ask yourself the following questions:
Do you have a contingency plan to shift to sources away from troubled suppliers or regions? Contingency plans matter, especially for internationally sourced items or international markets.
Do you have a risk-adjusted process to manage threats across your supply chain portfolio that addresses events like the coronavirus? Oversight matters.
Do you have any way of assessing the impact of risk propagating through the lower levels of your supplier network? Tier 2 matters.
Do you have any way of assessing the impact of risk propagating through your markets? Think about the customer’s customer, too.
Have you identified and developed alternative sources of supply, especially for your internationally sourced components? Ordering from a location in the United States doesn’t necessarily mean your product is coming from the United States.
Those are the sorts of inputs supply chain professionals should have at their disposal when assessing risk across their portfolio. There are more. Build your own list.
The coronavirus is a wakeup call to every supply chain professional. Take off the blinders. Avoid tunnel vision. Peel back the layers. Take control. Get to work.
ReposiTrak, a global food traceability network operator, will partner with Upshop, a provider of store operations technology for food retailers, to create an end-to-end grocery traceability solution that reaches from the supply chain to the retail store, the firms said today.
The partnership creates a data connection between suppliers and the retail store. It works by integrating Salt Lake City-based ReposiTrak’s network of thousands of suppliers and their traceability shipment data with Austin, Texas-based Upshop’s network of more than 450 retailers and their retail stores.
That accomplishment is important because it will allow food sector trading partners to meet the U.S. FDA’s Food Safety Modernization Act Section 204d (FSMA 204) requirements that they must create and store complete traceability records for certain foods.
And according to ReposiTrak and Upshop, the traceability solution may also unlock potential business benefits. It could do that by creating margin and growth opportunities in stores by connecting supply chain data with store data, thus allowing users to optimize inventory, labor, and customer experience management automation.
"Traceability requires data from the supply chain and – importantly – confirmation at the retail store that the proper and accurate lot code data from each shipment has been captured when the product is received. The missing piece for us has been the supply chain data. ReposiTrak is the leader in capturing and managing supply chain data, starting at the suppliers. Together, we can deliver a single, comprehensive traceability solution," Mark Hawthorne, chief innovation and strategy officer at Upshop, said in a release.
"Once the data is flowing the benefits are compounding. Traceability data can be used to improve food safety, reduce invoice discrepancies, and identify ways to reduce waste and improve efficiencies throughout the store,” Hawthorne said.
Under FSMA 204, retailers are required by law to track Key Data Elements (KDEs) to the store-level for every shipment containing high-risk food items from the Food Traceability List (FTL). ReposiTrak and Upshop say that major industry retailers have made public commitments to traceability, announcing programs that require more traceability data for all food product on a faster timeline. The efforts of those retailers have activated the industry, motivating others to institute traceability programs now, ahead of the FDA’s enforcement deadline of January 20, 2026.
Inclusive procurement practices can fuel economic growth and create jobs worldwide through increased partnerships with small and diverse suppliers, according to a study from the Illinois firm Supplier.io.
The firm’s “2024 Supplier Diversity Economic Impact Report” found that $168 billion spent directly with those suppliers generated a total economic impact of $303 billion. That analysis can help supplier diversity managers and chief procurement officers implement programs that grow diversity spend, improve supply chain competitiveness, and increase brand value, the firm said.
The companies featured in Supplier.io’s report collectively supported more than 710,000 direct jobs and contributed $60 billion in direct wages through their investments in small and diverse suppliers. According to the analysis, those purchases created a ripple effect, supporting over 1.4 million jobs and driving $105 billion in total income when factoring in direct, indirect, and induced economic impacts.
“At Supplier.io, we believe that empowering businesses with advanced supplier intelligence not only enhances their operational resilience but also significantly mitigates risks,” Aylin Basom, CEO of Supplier.io, said in a release. “Our platform provides critical insights that drive efficiency and innovation, enabling companies to find and invest in small and diverse suppliers. This approach helps build stronger, more reliable supply chains.”
Specifically, the two sides remain at odds over provisions related to the deployment of semi-automated technologies like rail-mounted gantry cranes, according to an analysis by the Kansas-based 3PL Noatum Logistics. The ILA has strongly opposed further automation, arguing it threatens dockworker protections, while the USMX contends that automation enhances productivity and can create long-term opportunities for labor.
In fact, U.S. importers are already taking action to prevent the impact of such a strike, “pulling forward” their container shipments by rushing imports to earlier dates on the calendar, according to analysis by supply chain visibility provider Project44. That strategy can help companies to build enough safety stock to dampen the damage of events like the strike and like the steep tariffs being threatened by the incoming Trump administration.
Likewise, some ocean carriers have already instituted January surcharges in pre-emption of possible labor action, which could support inbound ocean rates if a strike occurs, according to freight market analysts with TD Cowen. In the meantime, the outcome of the new negotiations are seen with “significant uncertainty,” due to the contentious history of the discussion and to the timing of the talks that overlap with a transition between two White House regimes, analysts said.
That percentage is even greater than the 13.21% of total retail sales that were returned. Measured in dollars, returns (including both legitimate and fraudulent) last year reached $685 billion out of the $5.19 trillion in total retail sales.
“It’s clear why retailers want to limit bad actors that exhibit fraudulent and abusive returns behavior, but the reality is that they are finding stricter returns policies are not reducing the returns fraud they face,” Michael Osborne, CEO of Appriss Retail, said in a release.
Specifically, the report lists the leading types of returns fraud and abuse reported by retailers in 2024, including findings that:
60% of retailers surveyed reported incidents of “wardrobing,” or the act of consumers buying an item, using the merchandise, and then returning it.
55% cited cases of returning an item obtained through fraudulent or stolen tender, such as stolen credit cards, counterfeit bills, gift cards obtained through fraudulent means or fraudulent checks.
48% of retailers faced occurrences of returning stolen merchandise.
Together, those statistics show that the problem remains prevalent despite growing efforts by retailers to curb retail returns fraud through stricter returns policies, while still offering a sufficiently open returns policy to keep customers loyal, they said.
“Returns are a significant cost for retailers, and the rise of online shopping could increase this trend,” Kevin Mahoney, managing director, retail, Deloitte Consulting LLP, said. “As retailers implement policies to address this issue, they should avoid negatively affecting customer loyalty and retention. Effective policies should reduce losses for the retailer while minimally impacting the customer experience. This approach can be crucial for long-term success.”
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This image generated by artificial intelligence provides an idea of the effect that flooding could have on distribution operations.
The nearly consecutive landfalls of Hurricanes Helene and Milton made two things clear: disasters are inevitable, and they’re increasing in frequency, scope, and severity. As logistics and supply chain leaders look toward 2025, disaster recovery planning should be top of mind—not only for safeguarding business operations but also for supporting affected communities in their recovery efforts. (For a look at lessons learned from 2024, please refer to the sidebar below.)
To ensure that they have a comprehensive plan in place, supply chain professionals should take a three-pronged approach that incorporates working with local emergency organizations, nonprofits, and internal partners.
Build relationships with local organizations
A critical first step in disaster readiness is identifying and establishing relationships with local emergency management organizations. Local emergency managers specialize in coordinating immediate disaster responses on the ground in their communities. While they’re well-versed in terms of supporting the continuity of critical infrastructure like hospitals, fire stations, and city services, they’re often less acquainted with the important connection between healthy supply chains and community resilience.
When local officials have a limited understanding of the critical role that distribution centers, manufacturing plants, or food suppliers play in disaster response, it can delay restoration of the flow of supplies to grocery stores, big box stores, and similar locations. For example, ensuring that debris on roads to a warehouse is cleared rapidly following a storm may not be high on the government’s priority list. However, doing so can help keep grocery stores stocked and supply chains intact, reducing the burden on the government to provide those resources.
With this in mind, invite local emergency management officials to tour your logistics facilities and explain the critical role your organization plays in maintaining the flow of goods within the broader community. This firsthand look will help them understand how your operations contribute to community resilience and support the local economy.
ALAN has been helping to connect nonprofits with logistics resources since 2005. Here supplies are packed up for transport and distribution to Hurricane Maria survivors in 2017.Photo courtesy of ALAN
Partner with nonprofits
There are many reasons why it makes sense for members of the logistics community to build partnerships with nonprofits before disasters hit. But one of the most important is this: Even the most well-organized of them usually experience logistics gaps. Many nonprofits lack a comprehensive understanding of how to create an effective logistics organization. Even if they do have logistics staff, they will often need additional logistics resources once a disaster hits to meet surging demand for services. However, after a disaster most nonprofits are usually operating at such a high capacity that they don’t have the time or bandwidth to onboard new logistics partners.
These logistics gaps—and the onboarding challenges that disasters create—are a key reason why the American Logistics Aid Network (ALAN) exists. The organization has spent 19 years connecting nonprofits with the logistics services and expertise they need with the help of a well-established network and preplanned resources. ALAN works to make it easy for logistics professionals to support disaster-stricken areas with everything from warehousing to transportation to material handling equipment.
Like all nonprofits, ALAN is able to carry out its work even more effectively when organizations reach out to ask, “How can we help?” long before a disaster occurs. The most effective disaster response is based on the preparation and strong relationships that have been built during quieter times.
Companies can offer their services ahead of time via ALAN’s webform (www.alanaid.org/volunteer/). ALAN then meets with each business to determine what services and equipment it can offer in tmes of need. When there is a request that matches a business’ profile, ALAN will reach out to see if the organization can assist.
By onboarding new partners when things are calm, ALAN can ensure that resources and logistics networks are primed, optimized, and ready for immediate action. This proactive approach makes sure that critical supplies and aid can reach those in need without delay. As a result, itprovides quicker support for affected residents and businesses alike and strengthens the resiliency of communities.
The nonprofit Unity in Disasters needed 30 pallets of food transported to Jackson, Miss., to help Hurricane Ida survivors in 2021. ALAN was on hand to coordinate a response.Photo courtesy of ALAN
A culture of safety, preparedness
While community preparedness is crucial, building a strong culture of personal and corporate readiness within your organization is equally important. A preparedness culture can safeguard employees and ensure operations can resume as quickly as possible after a disaster.
In light of this, encourage your personnel to identify safe locations for shelter or evacuation, assemble emergency supply kits, and follow advice from local officials during a crisis. This responsibility typically falls to a corporate safety officer, but for smaller organizations, supervisors or administrative staff may have to coordinate the efforts.
Just as important, consider taking a page from the book of the many logistics companies that have already begun offering training sessions to help employees prepare for various disaster scenarios. Some of these training sessions are as simple as start-of-shift conversations about shelter-in-place locations or evacuation routes. Other organizations do full-scale exercises. There are lots of resources companies can pull from to develop these training sessions, including businesses that specialize in corporate crisis training. The Association of Continuity Professionals has resources, as does the Federal Emergency Management Agency (FEMA), via their Ready Business website.
Some businesses even partner with local first responders to conduct walkthroughs of their facilities, ensuring firefighters and paramedics are familiar with the layout. These partnerships provide vital information that enables emergency crews to navigate facilities more effectively in a crisis, further safeguarding employees and reducing potential downtime.
Strengthening community resilience
When disasters strike, logistics and supply chain organizations have the ability to be game changers in the best possible way, strengthening community resilience.
By building relationships with local emergency management and nonprofit organizations, they can contribute to considerably more efficient and coordinated disaster response. Likewise, sharing their supply chain resources with nonprofits ensures help will arrive faster and allows each donated dollar to go farther. And by doing what they can to protect themselves and restore the ability to deliver food, water, and medical supplies to disaster survivors, they can make the difference between stability and prolonged hardship.
Working collaboratively, logistics and supply chain organizations can help communities withstand and recover from the worst, enabling a faster, stronger return to normalcy.
Learning from 2024
By looking back on the logistics challenges of the 2024 hurricane season and reflecting on the responses to Hurricanes Helene and Milton, we can gain valuable lessons for the future.
North Carolina faced severe infrastructure damage, including to roads, bridges, and utilities. Prioritizing road and rail rebuilding became paramount in order to reestablish connections between cities and manufacturing hubs.
Similarly, pharmaceutical facilities in affected areas needed clean water sources restored to resume production. When two separate IV fluid suppliers’ facilities—one in North Carolina and one in Florida—could not gain access to clean water due to hurricane damage, hospitals across the country experienced shortages. This disruption highlighted the importance of immediate utility restoration for critical industries.
Effective disaster preparedness must include insight into each community’s unique infrastructure and supply chain risk factors. It comes as no surprise that logistics organizations with strong ties to a community are especially qualified to help other business and government professionals understand these dynamics, which help to effectively allocate and position recovery resources.