Coronavirus and the tunnel vision of macroeconomics
No matter how you define relevant, in the supply chain all relevant things never remain unchanged. We live in a dynamic world, and there are always surprises in the supply chain.
Steve Geary is adjunct faculty at the University of Tennessee's Haaslam College of Business and is a lecturer at The Gordon Institute at Tufts University. He is the president of the Supply Chain Visions family of companies, consultancies that work across the government sector. Steve is a contributing editor at DC Velocity, and editor-at-large for CSCMP's Supply Chain Quarterly.
According to the U.S. Census Bureau’s Economic Indicator Division, U.S. International Trade grew from $563 billion in 1980 to $5,619 billion in 2019. Many economists—dare I say most economists—view this explosion in international trade favorably. People in once proud manufacturing towns may not see it the same way.
While there is merit in the economists’ perspective, a supply chain professional could argue that economists have tunnel vision—their perspective does not acknowledge the full costs and risks that come with expanding global trade. Those of us in the supply chain are more likely to understand these risks. But for years, any supply chain professional who attempted to have a conversation about risks got a one-way ticket to visit the IT department, as many believed that better visibility or increased cybersecurity would provide a cure.
And then the coronavirus hit, and, suddenly, everyone is talking about supply chain risk.
Not without cost
It’s true that international trade creates jobs and boosts economic growth. Exports also expose domestic companies to a broader set of requirements and learning experiences. Research shows that exporters are more efficient and resilient than companies that focus on domestic markets.
So, according to an economist, global trade is good.
The past century taught us that the best way to boost exports is to remove friction from international trade. Governments have done this by reducing tariffs and other blocks to imports. Consider China. In 1989, according to the Census Bureau, the total trade in goods between the United States and China was over $17.5 billion. Thirty years later, the total trade in goods has grown to $558 billion, a development that economists were happy to see.
But this expansion in global trade also paved the path for the rapid dispersion of the coronavirus.
Additionally, those measures to remove friction from international trade reduced jobs in domestic industries that couldn’t compete outside of their domestic market. This led to job outsourcing, which is when companies relocate call centers, technology offices, and manufacturing to countries with a lower cost basis.
Consider Apple. Apple saw the shift predicted by the economists and moved decisively. Once a world-class operator with manufacturing based in California’s Silicon Valley, Apple began manufacturing iPhones in China in 2007. Today, substantially all manufacturing for all Apple products is done by Foxconn in China. Foxconn is the largest private company in China—not the United States—with over 1 million employees.
Apple may have some of the smartest technologists in the world, but it seems that they did not understand the concept of supply chain risk and risk management. According to the Financial Times on February 6, amid the uncertainty caused by the outbreak of the coronavirus, Foxconn was “recalling its factory workers in phases to its assembly lines as China struggle[d] to revive the world’s second-largest economy from the paralysis wrought by the spread of the coronavirus. But for Foxconn, China’s largest private sector employer with more than 1 million employees, a return to full production ‘will take weeks,’ said one person at the company with knowledge of the matter.”
Another benefit of global trade, according to economists, is that it creates more efficient capital allocation, an overall benefit to an economy. But it’s important to note that when digging deeply into statistics and analysis in academic economic literature, the qualifier “ceteris paribus” often appears. According to the Merriam-Webster Dictionary, ceteris paribus means “if all other relevant things, factors, or elements remain unaltered.”
No matter how you define relevant, in the supply chain all relevant things never remain unchanged. We live in a dynamic world, and there are always surprises in the supply chain. Long supply chains—global supply chains—inherently introduce risk.
These risks come in many different strains. Some are physical. Some are business-related. Some relate to technology. And some, like the coronavirus, are invisible. Invisible, but devastating. And removing barriers in the supply chain—opening up international trade—is one of the catalysts that has helped to spread the virus around the world.
Today, U.S. firms face a growing list of uncertainties in the supply chain. While the tariff war between the U.S. and China seemed to have cooled down for a while, it could flare up again. Then there are the increasing concerns around cybersecurity and intellectual property theft. In February, the U.S. Department of Justice charged China’s People’s Liberation Army with computer fraud, wire fraud, and espionage for hacking into Equifax. Also, in February, the Department of Justice indicted Huawei for stealing trade secrets and racketeering. Then there is the unresolved issue of Brexit. Now layer the coronavirus on top of all that.
Spread your bets
The complexities of global supply chains cannot be captured in a single set of statistics like the total international trade import and export volumes that economists look at. There are always other factors. To address the oversimplification and collateral damage implicit in the economist’s view, we need to step outside the macroeconomic framework.
The macroeconomic view of international trade leaves out risk management, a key factor in a supply chain decision process. Supply chain decisions never benefit from perfect information; they are inherently made in an environment of uncertainty and risk.
How do you respond? By spreading your bets. According to The Business Dictionary, investment risks can be reduced or eliminated “by combining several diverse investments in a portfolio. Nonmarket (nonsystemic) risks are diversifiable risks.” In supply chain terms, you need to spread your sources and your target markets around rather than going all in with one supplier, like Foxconn, or one country, like China.
This is not an economist’s view. This is not a theorist’s view. This is a practitioner’s view. This is a supply chain view. This is how a true supply chain professional manages risk.
Patrick Thompson explores supply chain risks in his Q3 2019 article, “Trade wars and tariffs: understanding the risks in your supply chain.” His advice, summarized in the following simple checklist, applies to the current circumstances as well. To manage risk, ask yourself the following questions:
Do you have a contingency plan to shift to sources away from troubled suppliers or regions? Contingency plans matter, especially for internationally sourced items or international markets.
Do you have a risk-adjusted process to manage threats across your supply chain portfolio that addresses events like the coronavirus? Oversight matters.
Do you have any way of assessing the impact of risk propagating through the lower levels of your supplier network? Tier 2 matters.
Do you have any way of assessing the impact of risk propagating through your markets? Think about the customer’s customer, too.
Have you identified and developed alternative sources of supply, especially for your internationally sourced components? Ordering from a location in the United States doesn’t necessarily mean your product is coming from the United States.
Those are the sorts of inputs supply chain professionals should have at their disposal when assessing risk across their portfolio. There are more. Build your own list.
The coronavirus is a wakeup call to every supply chain professional. Take off the blinders. Avoid tunnel vision. Peel back the layers. Take control. Get to work.
The practice consists of 5,000 professionals from Accenture and from Avanade—the consulting firm’s joint venture with Microsoft. They will be supported by Microsoft product specialists who will work closely with the Accenture Center for Advanced AI. Together, that group will collaborate on AI and Copilot agent templates, extensions, plugins, and connectors to help organizations leverage their data and gen AI to reduce costs, improve efficiencies and drive growth, they said on Thursday.
Accenture and Avanade say they have already developed some AI tools for these applications. For example, a supplier discovery and risk agent can deliver real-time market insights, agile supply chain responses, and better vendor selection, which could result in up to 15% cost savings. And a procure-to-pay agent could improve efficiency by up to 40% and enhance vendor relations and satisfaction by addressing urgent payment requirements and avoiding disruptions of key services
Likewise, they have also built solutions for clients using Microsoft 365 Copilot technology. For example, they have created Copilots for a variety of industries and functions including finance, manufacturing, supply chain, retail, and consumer goods and healthcare.
Another part of the new practice will be educating clients how to use the technology, using an “Azure Generative AI Engineer Nanodegree program” to teach users how to design, build, and operationalize AI-driven applications on Azure, Microsoft’s cloud computing platform. The online classes will teach learners how to use AI models to solve real-world problems through automation, data insights, and generative AI solutions, the firms said.
“We are pleased to deepen our collaboration with Accenture to help our mutual customers develop AI-first business processes responsibly and securely, while helping them drive market differentiation,” Judson Althoff, executive vice president and chief commercial officer at Microsoft, said in a release. “By bringing together Copilots and human ambition, paired with the autonomous capabilities of an agent, we can accelerate AI transformation for organizations across industries and help them realize successful business outcomes through pragmatic innovation.”
Census data showed that overall retail sales in October were up 0.4% seasonally adjusted month over month and up 2.8% unadjusted year over year. That compared with increases of 0.8% month over month and 2% year over year in September.
October’s core retail sales as defined by NRF — based on the Census data but excluding automobile dealers, gasoline stations and restaurants — were unchanged seasonally adjusted month over month but up 5.4% unadjusted year over year.
Core sales were up 3.5% year over year for the first 10 months of the year, in line with NRF’s forecast for 2024 retail sales to grow between 2.5% and 3.5% over 2023. NRF is forecasting that 2024 holiday sales during November and December will also increase between 2.5% and 3.5% over the same time last year.
“October’s pickup in retail sales shows a healthy pace of spending as many consumers got an early start on holiday shopping,” NRF Chief Economist Jack Kleinhenz said in a release. “October sales were a good early step forward into the holiday shopping season, which is now fully underway. Falling energy prices have likely provided extra dollars for household spending on retail merchandise.”
Despite that positive trend, market watchers cautioned that retailers still need to offer competitive value propositions and customer experience in order to succeed in the holiday season. “The American consumer has been more resilient than anyone could have expected. But that isn’t a free pass for retailers to under invest in their stores,” Nikki Baird, VP of strategy & product at Aptos, a solutions provider of unified retail technology based out of Alpharetta, Georgia, said in a statement. “They need to make investments in labor, customer experience tech, and digital transformation. It has been too easy to kick the can down the road until you suddenly realize there’s no road left.”
A similar message came from Chip West, a retail and consumer behavior expert at the marketing, packaging, print and supply chain solutions provider RRD. “October’s increase proved to be slightly better than projections and was likely boosted by lower fuel prices. As inflation slowed for a number of months, prices in several categories have stabilized, with some even showing declines, offering further relief to consumers,” West said. “The data also looks to be a positive sign as we kick off the holiday shopping season. Promotions and discounts will play a prominent role in holiday shopping behavior as they are key influencers in consumer’s purchasing decisions.”
That result came from the company’s “GEP Global Supply Chain Volatility Index,” an indicator tracking demand conditions, shortages, transportation costs, inventories, and backlogs based on a monthly survey of 27,000 businesses. The October index number was -0.39, which was up only slightly from its level of -0.43 in September.
Researchers found a steep rise in slack across North American supply chains due to declining factory activity in the U.S. In fact, purchasing managers at U.S. manufacturers made their strongest cutbacks to buying volumes in nearly a year and a half, indicating that factories in the world's largest economy are preparing for lower production volumes, GEP said.
Elsewhere, suppliers feeding Asia also reported spare capacity in October, albeit to a lesser degree than seen in Western markets. Europe's industrial plight remained a key feature of the data in October, as vendor capacity was significantly underutilized, reflecting a continuation of subdued demand in key manufacturing hubs across the continent.
"We're in a buyers' market. October is the fourth straight month that suppliers worldwide reported spare capacity, with notable contractions in factory demand across North America and Europe, underscoring the challenging outlook for Western manufacturers," Todd Bremer, vice president, GEP, said in a release. "President-elect Trump inherits U.S. manufacturers with plenty of spare capacity while in contrast, China's modest rebound and strong expansion in India demonstrate greater resilience in Asia."
Even as the e-commerce sector overall continues expanding toward a forecasted 41% of all retail sales by 2027, many small to medium e-commerce companies are struggling to find the investment funding they need to increase sales, according to a sector survey from online capital platform Stenn.
Global geopolitical instability and increasing inflation are causing e-commerce firms to face a liquidity crisis, which means companies may not be able to access the funds they need to grow, Stenn’s survey of 500 senior e-commerce leaders found. The research was conducted by Opinion Matters between August 29 and September 5.
Survey findings include:
61.8% of leaders who sought growth capital did so to invest in advanced technologies, such as AI and machine learning, to improve their businesses.
When asked which resources they wished they had more access to, 63.8% of respondents pointed to growth capital.
Women indicated a stronger need for business operations training (51.2%) and financial planning resources (48.8%) compared to men (30.8% and 15.4%).
40% of business owners are seeking external financial advice and mentorship at least once a week to help with business decisions.
Almost half (49.6%) of respondents are proactively forecasting their business activity 6-18 months ahead.
“As e-commerce continues to grow rapidly, driven by increasing online consumer demand and technological innovation, it’s important to remember that capital constraints and access to growth financing remain persistent hurdles for many e-commerce business leaders especially at small and medium-sized businesses,” Noel Hillman, Chief Commercial Officer at Stenn, said in a release. “In this competitive landscape, ensuring liquidity and optimizing supply chain processes are critical to sustaining growth and scaling operations.”
With six keynote and more than 100 educational sessions, CSCMP EDGE 2024 offered a wealth of content. Here are highlights from just some of the presentations.
A great American story
Author and entrepreneur Fawn Weaver closed out the first day of the conference by telling the little-known story of Nathan “Nearest” Green, who was born into slavery, freed after the Civil War, and went on to become the first master distiller for the Jack Daniel’s Whiskey brand. Through extensive research and interviews with descendants of the Daniel and Green families, Weaver discovered what she describes as a positive American story.
She told the story in her best-selling book, Love & Whiskey: The Remarkable True Story of Jack Daniel, His Master Distiller Nearest Green, and the Improbable Rise of Uncle Nearest. That story also inspired her to create Uncle Nearest Premium Whiskey.
Weaver discussed the barriers she encountered in bringing the brand to life, her vision for where it’s headed, and her take on the supply chain—which she views as both a necessary cost of doing business and an opportunity.
“[It’s] an opportunity if you can move quickly,” she said, pointing to a recent project in which the company was able to fast-track a new Uncle Nearest product thanks to close collaboration with its supply chain partners.
A two-pronged business transformation
We may be living in a world full of technology, but strategy and focus remain the top priorities when it comes to managing a business and its supply chains. So says Roberto Isaias, executive vice president and chief supply chain officer for toy manufacturing and entertainment company Mattel.
Isaias emphasized the point during his keynote on day two of EDGE 2024. He described how Mattel transformed itself amid surging demand for Barbie-branded items following the success of the Barbie movie.
That transformation, according to Isaias, came on two fronts: commercially and logistically. Today, Mattel is steadily moving beyond the toy aisle with two films and 13 TV series in production as well as 14 films and 35 shows in development. And as for those supply chain gains? The company has saved millions, increased productivity, and improved profit margins—even amid cost increases and inflation.
A framework for chasing excellence
Most of the time when CEOs present at an industry conference, they like to talk about their companies’ success stories. Not J.B. Hunt’s Shelley Simpson. Speaking at EDGE, the trucking company’s president and CEO led with a story about a time that the company lost a major customer.
According to Simpson, the company had a customer of their dedicated contract business in 2001 that was consistently making late shipments with no lead time. “We were working like crazy to try to satisfy them, and lost their business,” Simpson said.
When the team at J.B. Hunt later met with the customer’s chief supply chain officer and related all they had been doing, the customer responded, “You never shared everything you were doing for us.”
Out of that experience, came J.B. Hunt’s Customer Value Delivery framework. The framework consists of five steps: 1) understand customer needs, 2) deliver expectations, 3) measure results, 4) communicate performance, and 5) anticipate new value.
Next year’s CSCMP EDGE conference on October 5–8 in National Harbor, Md., promises to have a similarly deep lineup of keynote presentations. Register early at www.cscmpedge.org.