As these words are written in early July, the full extent of the impact of the coronavirus on the economy in general and on the rail industry in particular may be starting to come into focus. Carload volume appears to have bottomed out in mid-May, with total North American carloads down by almost 30% from the prior year. In the subsequent weeks, volume has sequentially improved and the year-over-year deficit has contracted, although it remained most recently at over 20%.
The damage has been almost universal across all commodities. For the second quarter, overall carloads (excluding intermodal) showed a year-over-year deficit of more than 23%, with 19 of the 20 major commodity groups notching losses (only farm products excluding grain showed a gain). Most noteworthy was the near disappearance of motor vehicles and equipment shipments, which at one point were down a staggering 80% due to the almost total shutdown of the continent’s automobile assembly plants. Also significant was a decline in coal shipments of more than 35%—this on top of years of previous declines.
That carloads are down sharply is hardly surprising, given that the economy has been placed in the equivalent of a medically induced coma. In truth, there is little if anything that the rail industry can do in the near term. In time, the pandemic-affected volumes will return, although it appears likely that some long-term damage has been done. For instance, shipments of crude-by-rail and frac sand have been decimated by the turmoil in the energy markets. Shipments of petroleum products and crushed stone, sand, and gravel were down 30% and 26% respectively versus the prior year in the second quarter. With the damage done to the fracking sector, will all these carloads return?
Continuing the decline
The situation is compounded by the fact that carload volumes were in decline even before the pandemic began to wreak its damage. Total North American carloads declined by 3.8% in 2019, with only three of 20 commodity groups registering year-over-year gains (nonmetallic minerals, petroleum products, and “other commodities”). Things looked no better in the first quarter of this year, with total carload volume off by 4.4% versus 2019 Q1.
Some of the lost volume was due to secular changes over which the railroad industry had no control. Chief among these casualties was the coal sector, which has continued its long-term decline, due in large part to economic pressures from competitive energy sources such as inexpensive natural gas and rapidly improving renewables. No matter what the current administration does with regard to reducing environmental regulations, these economic pressures will continue to drive coal down further, and therefore the rail industry cannot count on a dramatic resurgence even when the economy does come back to life.
Setting aside such secular issues, it now seems clear that much of the remaining pre-pandemic volume loss was due to the widespread adoption of the “Precision Scheduled Railroading” (PSR) mantra by the industry. This philosophy has resulted in a streamlined railroad network moving only those carloads that are most well-suited to the railroads’ operating needs, while at the same time, rail rates have continued to increase at above-inflation levels. The result has been a sloughing off of volume that is too intricate, troublesome, or otherwise demanding of rail resources. Profitability has hit record levels, even as volume has continued to decay.
PSR adherents have maintained that the lost volume was an inescapable “Act 1” of the story, which would permit the railroads to achieve highly reliable and efficient operations (hence the presence of the word “precision” in PSR). This would be followed by “Act 2,” which would see volume being won back from trucks as the railroad carload service product improved. No doubt, if this was going to happen in 2020, the pandemic has put an end to such hopes, at least for the moment. But in reality, even prior to the pandemic, there was no sign of the markets turning in the railroads’ favor.
Intermodal on the front lines
If volume is to be lured back to the rail, certainly the front line of the battle is intermodal. Unfortunately, the pandemic has not spared the sector. Per the Association of American Railroading, intermodal originations through mid-year were down over 9.8% year-to-date and 11.9% year-over-year in the second quarter. Intermodal movements of international (ISO) containers were hit early, as COVID-19 first disrupted the Chinese economy, and with it, the normal flow of goods into North America, upon which intermodal heavily depends. Then, just as China began to regain its economic stride, the U.S.’s lockdowns knocked the pins out from under domestic demand. Volume hit a low in mid-April with a deficit versus prior year of over 18% before beginning to recover.
But, as with carload, intermodal’s issues predated the pandemic. After many years of consistent growth, overall intermodal revenue loads declined 4.1% in 2019, according to the Intermodal Association of North America (IANA),even though the economy and truck freight demand were growing. Intermodal’s share of the U.S. long-haul freight market peaked in 2018 Q2 at 12.7% of the dry van and reefer truckloads moving 500 miles or more. Since then, share has dropped sharply for seven straight quarters down to 10.7% in 2020 Q1. (See Figure 1.) This is an unprecedented event.
[Figure1] Market share of long haul dry van/reefer freight Enlarge this image
The PSR revolution has brought major change to the intermodal landscape. In the interest of streamlining and simplifying operations, secondary lanes have been eliminated. Direct rail movements through interchange locations such as Chicago have been axed. Thus, more containers are now being grounded when they reach Chicago to be moved via rubber tires across town. A good percentage of these never regain the rail but rather proceed directly to their destination via the highway. Increasing pressure is being brought to bear to convert the remaining trailer-on-flat-car business to container, again in the interest of increasing capacity and eliminating complexity. The results have been mixed, with some volume converting over but some going back to the highway.
Meanwhile, as trucking rates have softened due to an abundance of capacity, intermodal rates have not followed suit. Intermodal pricing managers have chosen to maintain margins at the expense of volume. This has been particularly true in the case of the rail-owned domestic container fleet, which has suffered volume declines that substantially exceeded those seen by the private intermodal fleets.
In summary, the second chapter of the PSR revolution, that of volume gains and increasing share, remains as yet unfulfilled. Whether and when the industry will turn the page to this new golden era remains an open question.
Just 29% of supply chain organizations have the competitive characteristics they’ll need for future readiness, according to a Gartner survey released Tuesday. The survey focused on how organizations are preparing for future challenges and to keep their supply chains competitive.
Gartner surveyed 579 supply chain practitioners to determine the capabilities needed to manage the “future drivers of influence” on supply chains, which include artificial intelligence (AI) achievement and the ability to navigate new trade policies. According to the survey, the five competitive characteristics are: agility, resilience, regionalization, integrated ecosystems, and integrated enterprise strategy.
The survey analysis identified “leaders” among the respondents as supply chain organizations that have already developed at least three of the five competitive characteristics necessary to address the top five drivers of supply chain’s future.
Less than a third have met that threshold.
“Leaders shared a commitment to preparation through long-term, deliberate strategies, while non-leaders were more often focused on short-term priorities,” Pierfrancesco Manenti, vice president analyst in Gartner’s Supply Chain practice, said in a statement announcing the survey results.
“Most leaders have yet to invest in the most advanced technologies (e.g. real-time visibility, digital supply chain twin), but plan to do so in the next three-to-five years,” Manenti also said in the statement. “Leaders see technology as an enabler to their overall business strategies, while non-leaders more often invest in technology first, without having fully established their foundational capabilities.”
As part of the survey, respondents were asked to identify the future drivers of influence on supply chain performance over the next three to five years. The top five drivers are: achievement capability of AI (74%); the amount of new ESG regulations and trade policies being released (67%); geopolitical fight/transition for power (65%); control over data (62%); and talent scarcity (59%).
The analysis also identified four unique profiles of supply chain organizations, based on what their leaders deem as the most crucial capabilities for empowering their organizations over the next three to five years.
First, 54% of retailers are looking for ways to increase their financial recovery from returns. That’s because the cost to return a purchase averages 27% of the purchase price, which erases as much as 50% of the sales margin. But consumers have their own interests in mind: 76% of shoppers admit they’ve embellished or exaggerated the return reason to avoid a fee, a 39% increase from 2023 to 204.
Second, return experiences matter to consumers. A whopping 80% of shoppers stopped shopping at a retailer because of changes to the return policy—a 34% increase YoY.
Third, returns fraud and abuse is top-of-mind-for retailers, with wardrobing rising 38% in 2024. In fact, over two thirds (69%) of shoppers admit to wardrobing, which is the practice of buying an item for a specific reason or event and returning it after use. Shoppers also practice bracketing, or purchasing an item in a variety of colors or sizes and then returning all the unwanted options.
Fourth, returns come with a steep cost in terms of sustainability, with returns amounting to 8.4 billion pounds of landfill waste in 2023 alone.
“As returns have become an integral part of the shopper experience, retailers must balance meeting sky-high expectations with rising costs, environmental impact, and fraudulent behaviors,” Amena Ali, CEO of Optoro, said in the firm’s “2024 Returns Unwrapped” report. “By understanding shoppers’ behaviors and preferences around returns, retailers can create returns experiences that embrace their needs while driving deeper loyalty and protecting their bottom line.”
Facing an evolving supply chain landscape in 2025, companies are being forced to rethink their distribution strategies to cope with challenges like rising cost pressures, persistent labor shortages, and the complexities of managing SKU proliferation.
1. Optimize labor productivity and costs. Forward-thinking businesses are leveraging technology to get more done with fewer resources through approaches like slotting optimization, automation and robotics, and inventory visibility.
2. Maximize capacity with smart solutions. With e-commerce volumes rising, facilities need to handle more SKUs and orders without expanding their physical footprint. That can be achieved through high-density storage and dynamic throughput.
3. Streamline returns management. Returns are a growing challenge, thanks to the continued growth of e-commerce and the consumer practice of bracketing. Businesses can handle that with smarter reverse logistics processes like automated returns processing and reverse logistics visibility.
4. Accelerate order fulfillment with robotics. Robotic solutions are transforming the way orders are fulfilled, helping businesses meet customer expectations faster and more accurately than ever before by using autonomous mobile robots (AMRs and robotic picking.
5. Enhance end-of-line packaging. The final step in the supply chain is often the most visible to customers. So optimizing packaging processes can reduce costs, improve efficiency, and support sustainability goals through automated packaging systems and sustainability initiatives.
That clash has come as retailers have been hustling to adjust to pandemic swings like a renewed focus on e-commerce, then swiftly reimagining store experiences as foot traffic returned. But even as the dust settles from those changes, retailers are now facing renewed questions about how best to define their omnichannel strategy in a world where customers have increasing power and information.
The answer may come from a five-part strategy using integrated components to fortify omnichannel retail, EY said. The approach can unlock value and customer trust through great experiences, but only when implemented cohesively, not individually, EY warns.
The steps include:
1. Functional integration: Is your operating model and data infrastructure siloed between e-commerce and physical stores, or have you developed a cohesive unit centered around delivering seamless customer experience?
2. Customer insights: With consumer centricity at the heart of operations, are you analyzing all touch points to build a holistic view of preferences, behaviors, and buying patterns?
3. Next-generation inventory: Given the right customer insights, how are you utilizing advanced analytics to ensure inventory is optimized to meet demand precisely where and when it’s needed?
4. Distribution partnerships: Having ensured your customers find what they want where they want it, how are your distribution strategies adapting to deliver these choices to them swiftly and efficiently?
5. Real estate strategy: How is your real estate strategy interconnected with insights, inventory and distribution to enhance experience and maximize your footprint?
When approached cohesively, these efforts all build toward one overarching differentiator for retailers: a better customer experience that reaches from brand engagement and order placement through delivery and return, the EY study said. Amid continued volatility and an economy driven by complex customer demands, the retailers best set up to win are those that are striving to gain real-time visibility into stock levels, offer flexible fulfillment options and modernize merchandising through personalized and dynamic customer experiences.
Geopolitical rivalries, alliances, and aspirations are rewiring the global economy—and the imposition of new tariffs on foreign imports by the U.S. will accelerate that process, according to an analysis by Boston Consulting Group (BCG).
Without a broad increase in tariffs, world trade in goods will keep growing at an average of 2.9% annually for the next eight years, the firm forecasts in its report, “Great Powers, Geopolitics, and the Future of Trade.” But the routes goods travel will change markedly as North America reduces its dependence on China and China builds up its links with the Global South, which is cementing its power in the global trade map.
“Global trade is set to top $29 trillion by 2033, but the routes these goods will travel is changing at a remarkable pace,” Aparna Bharadwaj, managing director and partner at BCG, said in a release. “Trade lanes were already shifting from historical patterns and looming US tariffs will accelerate this. Navigating these new dynamics will be critical for any global business.”
To understand those changes, BCG modeled the direct impact of the 60/25/20 scenario (60% tariff on Chinese goods, a 25% on goods from Canada and Mexico, and a 20% on imports from all other countries). The results show that the tariffs would add $640 billion to the cost of importing goods from the top ten U.S. import nations, based on 2023 levels, unless alternative sources or suppliers are found.
In terms of product categories imported by the U.S., the greatest impact would be on imported auto parts and automotive vehicles, which would primarily affect trade with Mexico, the EU, and Japan. Consumer electronics, electrical machinery, and fashion goods would be most affected by higher tariffs on Chinese goods. Specifically, the report forecasts that a 60% tariff rate would add $61 billion to cost of importing consumer electronics products from China into the U.S.