John H. Boyd (jhb@theboydcompany.com) is founder and principal of The Boyd Co. Inc. Founded in 1975 in Princeton, New Jersey, and now based in Boca Raton, Florida, the firm provides independent site selection counsel to leading U.S. and overseas corporations.
Organizations served by Boyd over the years include The World Bank, The Council of Supply Chain Management Professionals (CSCMP), The Aerospace Industries Association (AIA), MIT’s Work of the Future Project, UPS, Canada's Privy Council, and most recently, the President’s National Economic Council providing insights on policies to reduce supply chain bottlenecks.
COVID-19 has hit supply chains with a “double whammy.” It’s not just that supply of vital medical equipment, pharmaceuticals, and essential consumer staples has crashed. Companies have also seen a plunge in demand as more than 30 million workers lost their jobs and shelter-in-place rules halted normal commerce. Meanwhile the already booming e-commerce sector has kicked into overdrive.
How will these large and rapid changes impact the distribution warehousing sector here in the United States? From my vantage point as a corporate site selection consultant, I have identified some of the key trends that I see having an impact on site locations and design decisions.
Move toward reshoring
Reshoring of manufacturing and supply chain operations from China back to the U.S. has been a trend since the Trump tax cuts, but we expect the pace of this supply chain realignment to pick up even more now. The pandemic has brought into the spotlight the fact that our nation’s supply chains have been stretched to the limit at our great peril. COVID-19 has been a painful wakeup call that our supply chains—normally hidden from public view—are far too reliant on distant nations like China. The message of supply chain risk has even reached the halls of the U.S. Congress where lawmakers—on both sides of the aisle—are crafting legislation to encourage American companies to shift supply chain operations from China back to the U.S. through the use of tax breaks, generous subsidies, and new rules of the road.
As a result, we expect that warehouse site selection within the U.S. will become less “port centric” and more oriented to the dynamics of domestic production and consumption. In recent years, some of the most popular and expensive supply chain real estate has been close to deep-water container ports like Miami, Florida; New York/New Jersey; Southern California; and Houston, Texas. We see that interest moderating and predict a heightened interest in warehouse sites near centers of U.S. manufacturing and agricultural production, especially in our nation’s central region.
Weakened economy
Interest in keeping a close eye on cost efficiencies and operating costs will intensify in the weakened COVID-19 economy. As a result, companies may favor lower-cost cities and states with more favorable tax regimes for their supply chain facilities. Figure 1 lists ten top locations on the U.S. East Coast for a cold chain distribution center serving the pharmaceutical industry and shows the comparative operating costs (labor, real estate, construction, power, taxes, and shipping) for a 175,000-square-foot facility. Annual costs range from a high of $27.5 million in Staten Island, New York, to a low of $18.1 million in Rocky Mount, North Carolina. The cost differential between the New York location (a state with a corporate income tax rate of 6.5%) and North Carolina (a state with the nation’s lowest corporate income tax rate at 2.5%) is $9.4 million, a significant differential of 34.2%.
[Figure1] Distribution center operating cost comparisons
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Also shown in Figure 1 are ten top Central U.S. DC sites along with annual operating costs for a 750,000-square-foot national warehouse. Annual costs range from a high of $20.1 million in Humble, Texas, to a low of $18.1 million in Liberty, Missouri. Three of the ten top national DC sites are in Missouri which records the lowest corporate income tax rate in the Central U.S. and the second lowest in the nation at 4.0%.
Site-seeking companies need to be on guard for major tax hikes and toll increases in the months ahead. Those states hardest hit by COVID-19 will face unprecedented budget challenges and will be searching for new revenue sources. California, for example, is gearing up for a large property-tax hike. The state’s November ballot initiative would effectively exclude commercial and industrial properties from the landmark Proposition 13 passed in 1978 that limited property taxes for homes, businesses, and all other land to 1% of the property's value at the time it was last sold. If passed, this game-changing initiative is expected to hike property taxes for California businesses by as much as $12 billion.
At the same time, the weakened economy may also open up new sources for distribution sites. Some of the nation’s most attractive commercial real estate will be the many millions of square feet of retail space that will not be coming back after COVID-19. Developers will be especially quick to repurpose former malls and “big box” stores. These sites may prove attractive to developers due to their low cost, highway access, and truck and employee parking accommodations.
The role of risk management
Conventional risk management has always been part of the warehousing location decision. Companies have long taken into account such considerations as the integrity of the physical site, insulation from natural disasters, and political stability when choosing where to locate a warehouse or distribution center. The pandemic, however, will greatly expand the boundaries of risk management and its role in site selection. It will now need to include a range of COVID-related considerations like transitioning to new suppliers and/or customers as well as transitioning away from some that may go out of business due to COVID. Similarly, DC design and management will need to consider a myriad of human resourcefactors related to the impact of the virus on the DC’s workforce and local labor market as a whole.
Rising importance of the cold chain
COVID-19 will change not only where warehouses and DCs are located but also how they are designed. Cold storage was already on track to become a much larger player in the supply chain before COVID-19. Now, we are seeing unprecedented interest in the cold chain from investors and site-seeking industries like pharmaceutical and food. Our firm’s BizCosts unit forecasts that between 100 million and 125 million square feet of freezer/cooler space will be required to meet new demands, much of it coming from pharmaceutical, biotech, and food processing companies.
This trend is expected to continue beyond COVD-19. We expect to see many consumers continue to order perishables, including frozen food, online. Additionally, pharmaceutical and biotechnology firms are developing a wide range of new products that rely on cold storage throughout the entire supply chain. Biologics—drugs and medicines developed from living organisms—are also driving new cold storage demands. The cold chain will become even more critical when the much anticipated COVID-19 vaccine is developed, and the pharmaceutical supply chain has to handle distribution of an unprecedented number of dosages.
Technology and connectivity
COVID-19 is also causing a spike in warehouse automation. Some companies are turning to robots to help maintain social distancing and keep workers safe within the warehouse setting. Fetch Robotics, a provider of warehouse robotics, reported that inquiries are up by two-thirds since the emergence of COVID-19. Walmart says that concerns about worker safety are driving its dealings with Bossa Nova Robotics, which is designing a new shelf-scanning robot for the mega-retailer’s warehouses and stores.
Greater use of robotics will also be encouraged by the COVID-19-driven reshoring of manufacturing and supply chain facilities back to the U.S. This type of automation will help companies offset higher U.S. operating costs, principally in the area of labor.
COVID-19 has also accelerated the trend toward remote working, which will have a significant impact on the U.S. commercial real estate industry. As more employees work from home, the demand for office space decreases. When we started our firm in the 1970s, many U.S. offices averaged 500 square feet per worker. That number dropped down to 200 square feet per worker a decade ago and is now less than 150 square feet per worker. For warehousing projects, we expect to see less space allocated to other back office functions (such as accounting, sales, and customers service) that may be co-located at the site.
Rewriting the script
It’s important to remember that no one saw this coming. There’s been no script for supply chain players to follow when it comes to reacting to and dealing with the COVID-19 pandemic. Instead supply chain companies and their consultants have been writing a new script each and every day.
Given the industry’s ability to adapt quickly to changes, I have no doubt we will recover from this horrible event with a more secure and resilient supply chain in tune with the “new normal.” … What that “new normal” is, however, still remains to be determined.
Just 29% of supply chain organizations have the competitive characteristics they’ll need for future readiness, according to a Gartner survey released Tuesday. The survey focused on how organizations are preparing for future challenges and to keep their supply chains competitive.
Gartner surveyed 579 supply chain practitioners to determine the capabilities needed to manage the “future drivers of influence” on supply chains, which include artificial intelligence (AI) achievement and the ability to navigate new trade policies. According to the survey, the five competitive characteristics are: agility, resilience, regionalization, integrated ecosystems, and integrated enterprise strategy.
The survey analysis identified “leaders” among the respondents as supply chain organizations that have already developed at least three of the five competitive characteristics necessary to address the top five drivers of supply chain’s future.
Less than a third have met that threshold.
“Leaders shared a commitment to preparation through long-term, deliberate strategies, while non-leaders were more often focused on short-term priorities,” Pierfrancesco Manenti, vice president analyst in Gartner’s Supply Chain practice, said in a statement announcing the survey results.
“Most leaders have yet to invest in the most advanced technologies (e.g. real-time visibility, digital supply chain twin), but plan to do so in the next three-to-five years,” Manenti also said in the statement. “Leaders see technology as an enabler to their overall business strategies, while non-leaders more often invest in technology first, without having fully established their foundational capabilities.”
As part of the survey, respondents were asked to identify the future drivers of influence on supply chain performance over the next three to five years. The top five drivers are: achievement capability of AI (74%); the amount of new ESG regulations and trade policies being released (67%); geopolitical fight/transition for power (65%); control over data (62%); and talent scarcity (59%).
The analysis also identified four unique profiles of supply chain organizations, based on what their leaders deem as the most crucial capabilities for empowering their organizations over the next three to five years.
First, 54% of retailers are looking for ways to increase their financial recovery from returns. That’s because the cost to return a purchase averages 27% of the purchase price, which erases as much as 50% of the sales margin. But consumers have their own interests in mind: 76% of shoppers admit they’ve embellished or exaggerated the return reason to avoid a fee, a 39% increase from 2023 to 204.
Second, return experiences matter to consumers. A whopping 80% of shoppers stopped shopping at a retailer because of changes to the return policy—a 34% increase YoY.
Third, returns fraud and abuse is top-of-mind-for retailers, with wardrobing rising 38% in 2024. In fact, over two thirds (69%) of shoppers admit to wardrobing, which is the practice of buying an item for a specific reason or event and returning it after use. Shoppers also practice bracketing, or purchasing an item in a variety of colors or sizes and then returning all the unwanted options.
Fourth, returns come with a steep cost in terms of sustainability, with returns amounting to 8.4 billion pounds of landfill waste in 2023 alone.
“As returns have become an integral part of the shopper experience, retailers must balance meeting sky-high expectations with rising costs, environmental impact, and fraudulent behaviors,” Amena Ali, CEO of Optoro, said in the firm’s “2024 Returns Unwrapped” report. “By understanding shoppers’ behaviors and preferences around returns, retailers can create returns experiences that embrace their needs while driving deeper loyalty and protecting their bottom line.”
Facing an evolving supply chain landscape in 2025, companies are being forced to rethink their distribution strategies to cope with challenges like rising cost pressures, persistent labor shortages, and the complexities of managing SKU proliferation.
1. Optimize labor productivity and costs. Forward-thinking businesses are leveraging technology to get more done with fewer resources through approaches like slotting optimization, automation and robotics, and inventory visibility.
2. Maximize capacity with smart solutions. With e-commerce volumes rising, facilities need to handle more SKUs and orders without expanding their physical footprint. That can be achieved through high-density storage and dynamic throughput.
3. Streamline returns management. Returns are a growing challenge, thanks to the continued growth of e-commerce and the consumer practice of bracketing. Businesses can handle that with smarter reverse logistics processes like automated returns processing and reverse logistics visibility.
4. Accelerate order fulfillment with robotics. Robotic solutions are transforming the way orders are fulfilled, helping businesses meet customer expectations faster and more accurately than ever before by using autonomous mobile robots (AMRs and robotic picking.
5. Enhance end-of-line packaging. The final step in the supply chain is often the most visible to customers. So optimizing packaging processes can reduce costs, improve efficiency, and support sustainability goals through automated packaging systems and sustainability initiatives.
Geopolitical rivalries, alliances, and aspirations are rewiring the global economy—and the imposition of new tariffs on foreign imports by the U.S. will accelerate that process, according to an analysis by Boston Consulting Group (BCG).
Without a broad increase in tariffs, world trade in goods will keep growing at an average of 2.9% annually for the next eight years, the firm forecasts in its report, “Great Powers, Geopolitics, and the Future of Trade.” But the routes goods travel will change markedly as North America reduces its dependence on China and China builds up its links with the Global South, which is cementing its power in the global trade map.
“Global trade is set to top $29 trillion by 2033, but the routes these goods will travel is changing at a remarkable pace,” Aparna Bharadwaj, managing director and partner at BCG, said in a release. “Trade lanes were already shifting from historical patterns and looming US tariffs will accelerate this. Navigating these new dynamics will be critical for any global business.”
To understand those changes, BCG modeled the direct impact of the 60/25/20 scenario (60% tariff on Chinese goods, a 25% on goods from Canada and Mexico, and a 20% on imports from all other countries). The results show that the tariffs would add $640 billion to the cost of importing goods from the top ten U.S. import nations, based on 2023 levels, unless alternative sources or suppliers are found.
In terms of product categories imported by the U.S., the greatest impact would be on imported auto parts and automotive vehicles, which would primarily affect trade with Mexico, the EU, and Japan. Consumer electronics, electrical machinery, and fashion goods would be most affected by higher tariffs on Chinese goods. Specifically, the report forecasts that a 60% tariff rate would add $61 billion to cost of importing consumer electronics products from China into the U.S.
That strategy is described by RILA President Brian Dodge in a document titled “2025 Retail Public Policy Agenda,” which begins by describing leading retailers as “dynamic and multifaceted businesses that begin on Main Street and stretch across the world to bring high value and affordable consumer goods to American families.”
RILA says its policy priorities support that membership in four ways:
Investing in people. Retail is for everyone; the place for a first job, 2nd chance, third act, or a side hustle – the retail workforce represents the American workforce.
Ensuring a safe, sustainable future. RILA is working with lawmakers to help shape policies that protect our customers and meet expectations regarding environmental concerns.
Leading in the community. Retail is more than a store; we are an integral part of the fabric of our communities.
“As Congress and the Trump administration move forward to adopt policies that reduce regulatory burdens, create economic growth, and bring value to American families, understanding how such policies will impact retailers and the communities we serve is imperative,” Dodge said. “RILA and its member companies look forward to collaborating with policymakers to provide industry-specific insights and data to help shape any policies under consideration.”