With uncertainty continuing to be a trend in the trucking industry, shippers should look to reassess their behaviors and network, and lock in improved rates.
Sean Maharaj is a vice president in the Global Transportation Practice of the management consultancy Kearney. Additionally, Maharaj is a chief commercial officer of Kearney’s Hoptek.
Emerging from 2019, trucking industry players widely shared a sense of uncertainty about how 2020 would play out. While trucking generated a whopping $791.7 billion in revenue in 2019, just 1% less than 2018’s revenue, the year was broadly characterized as a tough and challenging one for the industry. Excess capacity (built during the growth periods of 2017–18), relentlessly rising costs, the slowdown of freight market volumes, and tariff wars, all combined to further depress what were already unsustainable rates. It’s understandable why, against this backdrop, there were nearly 800 trucking company failures in the first three quarters of 2019.
On the positive side, trucking remained an essential business and a key player in the United States’ economy in 2019. The American Trucking Associations’ (ATA’s) recently released report, “American Trucking Trends 2020,” stated that the industry moved 74% of the nation’s tonnage freight in 2019. Many remained optimistic that industry dynamics would improve starting in the second quarter of 2020 and hold steady throughout the second half of the year.
Various data points, like the ATA Tonnage Index and anecdotal evidence from carriers, did indicate a strong first quarter especially with the surge in consumer-staple buying due to the COVID-19 pandemic. However, this strong showing was largely short lived, as the virus continued to rage, and a nationwide shutdown ensued. The industry saw a 10.3% decrease in the Tonnage Index in April compared to March.1
As states started to reopen, the Tonnage Index did see an 8.7% increase in June compared to May.2 Based on current market dynamics, the latter half of the year looks to stabilize and improve, but uncertainties will continue to be a recurring theme, especially as the pandemic show signs of resurging on a regional basis.
Business as unusual
While regions continue to re-evaluate their reopening phases, the freight market is slowly finding its footing and continuing to truck along. The Cass Linehaul Index, which many transportation industry executives and analysts consider to be the most accurate gauge of freight volume and market conditions, shows that 2020 rates have fallen back to pre-2018 levels (see Figure 1). This is partially because, although contractual rates are heavily influenced by recent spot market movements, they are, in general, more stable and are reliant on annual cycles. Coming into 2020, contractual rates continued to remain under pressure from shippers due to the soft 2019 spot market and oversupply of capacity. As the figure shows, rates decreased 6% year-over-year in January, and the COVID pandemic and related economic repercussions had limited, if any, impact at that point. Throughout the first half of the year, the linehaul index remained consistent, averaging a –0.1% month-over-month change.
While the impact of the pandemic on contractual rates will be not be immediate, we could see upward movement as we enter 2021. The current FreightWaves July Outbound Tender Volume Index is showing that truckload volumes have recovered faster than expected during the pandemic and remain up 25% over 2019 and 23% above 2018.3 Typically there is a seasonal drop off in volume from July 4 to October. There is little evidence, however, that the drop off this year will be significant. As regional lockdowns loosen and consumer demand reestablishes itself, freight volumes should rise. As freight volumes grow, carriers will become more selective of the loads they carry versus earlier stages of the pandemic. The latest analysis by DAT Solutions is showing national dry van spot rate continuing to climb closer to contractual rates.4
What does all of this mean? Overall, the market is signaling that contractual rates have likely bottomed out and should rise during the next renewal cycle. While carriers are in a good position this summer, the trucking industry is still far off from 2019 levels, and uncertainties are tempering the optimism. For the savvy shipper, this may be an opportune time to reassure their transportation providers about their partnership, while locking in improved rates before spot rates push contractual rates upwards.
Change as a constant
Other uncertainties that could affect operations for truckers in the near term include changing regulations, increased use of technology, and persistently rising costs. For instance, the Federal Motor Carrier Safety Administration published the long-awaited final rule on changes to hours-of-service (HOS) regulation. Many in the industry appreciate the flexibility of the new rules, effective September 29, 2020, but also question its effectiveness on safety.
Meanwhile carriers must also contend with rising insurance premiums caused by increased, and sometimes intensive, litigation; jury awards; and highly unfavorable settlements. According to the American Transportation Research Institute’s “2019 Operational Cost of Trucking” report, insurance premiums have increased 12% year over year, becoming a top concern for carriers. Insurance premiums could rise even further if a proposed amendment to the INVEST in America Act passes. The amendment would raise the minimum amount of liability insurance that carriers must hold from $750,000 to $2 million. This increase may drive up costs even further, especially for smaller carriers, which could result in even tighter market capacity and higher rates.
As a result, many carriers are looking to do more with less and to do more remotely, especially given COVID-19. They are beginning to more fully embrace technologies like optical character recognition, robotic process automation, and machine learning. These technologies will help streamline and automate manual processes such as accounts payable, leading to increased efficiency and cost effectiveness.
The new norm for shippers
No doubt, the COVID-19 pandemic has had unprecedented impact on the supply chain and our economy due to its scale and depth of disruption—domestically and globally. Moreover, there appears to be no clear end in sight. However other significant disruptions—including 9/11, Ebola in 2013–16, SARS in 2002–2003, and natural disasters (such as tsunamis)—have occurred in the past. This is unlikely to be the last one that we’ll see.
What do shippers need to do, both in the near and long term, to better prepare for such disruptions, and how should they pivot to improve flexibility and resilience within their supply chains? A key trait of high-performing organizations is that they seek out and adopt transferable best practices from peer and non-peer groups. They also focus on controllable aspects of their business that are governed by data, like cost and operational efficiency. Fundamentally, a disciplined focus on cost control and operational efficiency enables the execution of contingency plans through gains in “financial bandwidth.”
Shippers should review and renew their freight rates today, as rates are approximately 6% lower than they were in 2019. They should take advantage of market softness and leverage competitive bidding and comprehensive contracting, even if it is “off cycle” for them. Contractual rates seem to have bottomed out, and the next renewal cycle may see increases. They should renew their rates whether they have significant freight today or not, because doing so should provide some level of security when freight picks up and capacity tightens due to increased volume across the markets and/or reductions in fleet count.
Shippers should also evaluate their entire freight network and lane utilization. This process will help them better negotiate contracts, forecast accurate cost models, and prevent future spend leakage. They should consider sharing demand planning details to help their partners plan for assets to support their business. These steps will help reduce complexity and resulting cost for both themselves and their carriers. Finally, shippers should consider improving dock efficiencies as the new HOS regulations and electronic logging devices will increase visibility and scrutiny on driver hours and utilization.
Pandemic or not, one thing is certain. High-performing organizations will constantly seek to adapt to new conditions and changing market dynamics. Those companies that have invested in cost and data management while still valuing flexibility will stand a far better chance of weathering future disruptive events and reaping benefits compared to their competition.
Just 29% of supply chain organizations have the competitive characteristics they’ll need for future readiness, according to a Gartner survey released Tuesday. The survey focused on how organizations are preparing for future challenges and to keep their supply chains competitive.
Gartner surveyed 579 supply chain practitioners to determine the capabilities needed to manage the “future drivers of influence” on supply chains, which include artificial intelligence (AI) achievement and the ability to navigate new trade policies. According to the survey, the five competitive characteristics are: agility, resilience, regionalization, integrated ecosystems, and integrated enterprise strategy.
The survey analysis identified “leaders” among the respondents as supply chain organizations that have already developed at least three of the five competitive characteristics necessary to address the top five drivers of supply chain’s future.
Less than a third have met that threshold.
“Leaders shared a commitment to preparation through long-term, deliberate strategies, while non-leaders were more often focused on short-term priorities,” Pierfrancesco Manenti, vice president analyst in Gartner’s Supply Chain practice, said in a statement announcing the survey results.
“Most leaders have yet to invest in the most advanced technologies (e.g. real-time visibility, digital supply chain twin), but plan to do so in the next three-to-five years,” Manenti also said in the statement. “Leaders see technology as an enabler to their overall business strategies, while non-leaders more often invest in technology first, without having fully established their foundational capabilities.”
As part of the survey, respondents were asked to identify the future drivers of influence on supply chain performance over the next three to five years. The top five drivers are: achievement capability of AI (74%); the amount of new ESG regulations and trade policies being released (67%); geopolitical fight/transition for power (65%); control over data (62%); and talent scarcity (59%).
The analysis also identified four unique profiles of supply chain organizations, based on what their leaders deem as the most crucial capabilities for empowering their organizations over the next three to five years.
First, 54% of retailers are looking for ways to increase their financial recovery from returns. That’s because the cost to return a purchase averages 27% of the purchase price, which erases as much as 50% of the sales margin. But consumers have their own interests in mind: 76% of shoppers admit they’ve embellished or exaggerated the return reason to avoid a fee, a 39% increase from 2023 to 204.
Second, return experiences matter to consumers. A whopping 80% of shoppers stopped shopping at a retailer because of changes to the return policy—a 34% increase YoY.
Third, returns fraud and abuse is top-of-mind-for retailers, with wardrobing rising 38% in 2024. In fact, over two thirds (69%) of shoppers admit to wardrobing, which is the practice of buying an item for a specific reason or event and returning it after use. Shoppers also practice bracketing, or purchasing an item in a variety of colors or sizes and then returning all the unwanted options.
Fourth, returns come with a steep cost in terms of sustainability, with returns amounting to 8.4 billion pounds of landfill waste in 2023 alone.
“As returns have become an integral part of the shopper experience, retailers must balance meeting sky-high expectations with rising costs, environmental impact, and fraudulent behaviors,” Amena Ali, CEO of Optoro, said in the firm’s “2024 Returns Unwrapped” report. “By understanding shoppers’ behaviors and preferences around returns, retailers can create returns experiences that embrace their needs while driving deeper loyalty and protecting their bottom line.”
Facing an evolving supply chain landscape in 2025, companies are being forced to rethink their distribution strategies to cope with challenges like rising cost pressures, persistent labor shortages, and the complexities of managing SKU proliferation.
1. Optimize labor productivity and costs. Forward-thinking businesses are leveraging technology to get more done with fewer resources through approaches like slotting optimization, automation and robotics, and inventory visibility.
2. Maximize capacity with smart solutions. With e-commerce volumes rising, facilities need to handle more SKUs and orders without expanding their physical footprint. That can be achieved through high-density storage and dynamic throughput.
3. Streamline returns management. Returns are a growing challenge, thanks to the continued growth of e-commerce and the consumer practice of bracketing. Businesses can handle that with smarter reverse logistics processes like automated returns processing and reverse logistics visibility.
4. Accelerate order fulfillment with robotics. Robotic solutions are transforming the way orders are fulfilled, helping businesses meet customer expectations faster and more accurately than ever before by using autonomous mobile robots (AMRs and robotic picking.
5. Enhance end-of-line packaging. The final step in the supply chain is often the most visible to customers. So optimizing packaging processes can reduce costs, improve efficiency, and support sustainability goals through automated packaging systems and sustainability initiatives.
Geopolitical rivalries, alliances, and aspirations are rewiring the global economy—and the imposition of new tariffs on foreign imports by the U.S. will accelerate that process, according to an analysis by Boston Consulting Group (BCG).
Without a broad increase in tariffs, world trade in goods will keep growing at an average of 2.9% annually for the next eight years, the firm forecasts in its report, “Great Powers, Geopolitics, and the Future of Trade.” But the routes goods travel will change markedly as North America reduces its dependence on China and China builds up its links with the Global South, which is cementing its power in the global trade map.
“Global trade is set to top $29 trillion by 2033, but the routes these goods will travel is changing at a remarkable pace,” Aparna Bharadwaj, managing director and partner at BCG, said in a release. “Trade lanes were already shifting from historical patterns and looming US tariffs will accelerate this. Navigating these new dynamics will be critical for any global business.”
To understand those changes, BCG modeled the direct impact of the 60/25/20 scenario (60% tariff on Chinese goods, a 25% on goods from Canada and Mexico, and a 20% on imports from all other countries). The results show that the tariffs would add $640 billion to the cost of importing goods from the top ten U.S. import nations, based on 2023 levels, unless alternative sources or suppliers are found.
In terms of product categories imported by the U.S., the greatest impact would be on imported auto parts and automotive vehicles, which would primarily affect trade with Mexico, the EU, and Japan. Consumer electronics, electrical machinery, and fashion goods would be most affected by higher tariffs on Chinese goods. Specifically, the report forecasts that a 60% tariff rate would add $61 billion to cost of importing consumer electronics products from China into the U.S.
That strategy is described by RILA President Brian Dodge in a document titled “2025 Retail Public Policy Agenda,” which begins by describing leading retailers as “dynamic and multifaceted businesses that begin on Main Street and stretch across the world to bring high value and affordable consumer goods to American families.”
RILA says its policy priorities support that membership in four ways:
Investing in people. Retail is for everyone; the place for a first job, 2nd chance, third act, or a side hustle – the retail workforce represents the American workforce.
Ensuring a safe, sustainable future. RILA is working with lawmakers to help shape policies that protect our customers and meet expectations regarding environmental concerns.
Leading in the community. Retail is more than a store; we are an integral part of the fabric of our communities.
“As Congress and the Trump administration move forward to adopt policies that reduce regulatory burdens, create economic growth, and bring value to American families, understanding how such policies will impact retailers and the communities we serve is imperative,” Dodge said. “RILA and its member companies look forward to collaborating with policymakers to provide industry-specific insights and data to help shape any policies under consideration.”