With uncertainty continuing to be a trend in the trucking industry, shippers should look to reassess their behaviors and network, and lock in improved rates.
Sean Maharaj is a vice president in the Global Transportation Practice of the management consultancy Kearney. Additionally, Maharaj is a chief commercial officer of Kearney’s Hoptek.
Emerging from 2019, trucking industry players widely shared a sense of uncertainty about how 2020 would play out. While trucking generated a whopping $791.7 billion in revenue in 2019, just 1% less than 2018’s revenue, the year was broadly characterized as a tough and challenging one for the industry. Excess capacity (built during the growth periods of 2017–18), relentlessly rising costs, the slowdown of freight market volumes, and tariff wars, all combined to further depress what were already unsustainable rates. It’s understandable why, against this backdrop, there were nearly 800 trucking company failures in the first three quarters of 2019.
On the positive side, trucking remained an essential business and a key player in the United States’ economy in 2019. The American Trucking Associations’ (ATA’s) recently released report, “American Trucking Trends 2020,” stated that the industry moved 74% of the nation’s tonnage freight in 2019. Many remained optimistic that industry dynamics would improve starting in the second quarter of 2020 and hold steady throughout the second half of the year.
Various data points, like the ATA Tonnage Index and anecdotal evidence from carriers, did indicate a strong first quarter especially with the surge in consumer-staple buying due to the COVID-19 pandemic. However, this strong showing was largely short lived, as the virus continued to rage, and a nationwide shutdown ensued. The industry saw a 10.3% decrease in the Tonnage Index in April compared to March.1
As states started to reopen, the Tonnage Index did see an 8.7% increase in June compared to May.2 Based on current market dynamics, the latter half of the year looks to stabilize and improve, but uncertainties will continue to be a recurring theme, especially as the pandemic show signs of resurging on a regional basis.
Business as unusual
While regions continue to re-evaluate their reopening phases, the freight market is slowly finding its footing and continuing to truck along. The Cass Linehaul Index, which many transportation industry executives and analysts consider to be the most accurate gauge of freight volume and market conditions, shows that 2020 rates have fallen back to pre-2018 levels (see Figure 1). This is partially because, although contractual rates are heavily influenced by recent spot market movements, they are, in general, more stable and are reliant on annual cycles. Coming into 2020, contractual rates continued to remain under pressure from shippers due to the soft 2019 spot market and oversupply of capacity. As the figure shows, rates decreased 6% year-over-year in January, and the COVID pandemic and related economic repercussions had limited, if any, impact at that point. Throughout the first half of the year, the linehaul index remained consistent, averaging a –0.1% month-over-month change.
While the impact of the pandemic on contractual rates will be not be immediate, we could see upward movement as we enter 2021. The current FreightWaves July Outbound Tender Volume Index is showing that truckload volumes have recovered faster than expected during the pandemic and remain up 25% over 2019 and 23% above 2018.3 Typically there is a seasonal drop off in volume from July 4 to October. There is little evidence, however, that the drop off this year will be significant. As regional lockdowns loosen and consumer demand reestablishes itself, freight volumes should rise. As freight volumes grow, carriers will become more selective of the loads they carry versus earlier stages of the pandemic. The latest analysis by DAT Solutions is showing national dry van spot rate continuing to climb closer to contractual rates.4
What does all of this mean? Overall, the market is signaling that contractual rates have likely bottomed out and should rise during the next renewal cycle. While carriers are in a good position this summer, the trucking industry is still far off from 2019 levels, and uncertainties are tempering the optimism. For the savvy shipper, this may be an opportune time to reassure their transportation providers about their partnership, while locking in improved rates before spot rates push contractual rates upwards.
Change as a constant
Other uncertainties that could affect operations for truckers in the near term include changing regulations, increased use of technology, and persistently rising costs. For instance, the Federal Motor Carrier Safety Administration published the long-awaited final rule on changes to hours-of-service (HOS) regulation. Many in the industry appreciate the flexibility of the new rules, effective September 29, 2020, but also question its effectiveness on safety.
Meanwhile carriers must also contend with rising insurance premiums caused by increased, and sometimes intensive, litigation; jury awards; and highly unfavorable settlements. According to the American Transportation Research Institute’s “2019 Operational Cost of Trucking” report, insurance premiums have increased 12% year over year, becoming a top concern for carriers. Insurance premiums could rise even further if a proposed amendment to the INVEST in America Act passes. The amendment would raise the minimum amount of liability insurance that carriers must hold from $750,000 to $2 million. This increase may drive up costs even further, especially for smaller carriers, which could result in even tighter market capacity and higher rates.
As a result, many carriers are looking to do more with less and to do more remotely, especially given COVID-19. They are beginning to more fully embrace technologies like optical character recognition, robotic process automation, and machine learning. These technologies will help streamline and automate manual processes such as accounts payable, leading to increased efficiency and cost effectiveness.
The new norm for shippers
No doubt, the COVID-19 pandemic has had unprecedented impact on the supply chain and our economy due to its scale and depth of disruption—domestically and globally. Moreover, there appears to be no clear end in sight. However other significant disruptions—including 9/11, Ebola in 2013–16, SARS in 2002–2003, and natural disasters (such as tsunamis)—have occurred in the past. This is unlikely to be the last one that we’ll see.
What do shippers need to do, both in the near and long term, to better prepare for such disruptions, and how should they pivot to improve flexibility and resilience within their supply chains? A key trait of high-performing organizations is that they seek out and adopt transferable best practices from peer and non-peer groups. They also focus on controllable aspects of their business that are governed by data, like cost and operational efficiency. Fundamentally, a disciplined focus on cost control and operational efficiency enables the execution of contingency plans through gains in “financial bandwidth.”
Shippers should review and renew their freight rates today, as rates are approximately 6% lower than they were in 2019. They should take advantage of market softness and leverage competitive bidding and comprehensive contracting, even if it is “off cycle” for them. Contractual rates seem to have bottomed out, and the next renewal cycle may see increases. They should renew their rates whether they have significant freight today or not, because doing so should provide some level of security when freight picks up and capacity tightens due to increased volume across the markets and/or reductions in fleet count.
Shippers should also evaluate their entire freight network and lane utilization. This process will help them better negotiate contracts, forecast accurate cost models, and prevent future spend leakage. They should consider sharing demand planning details to help their partners plan for assets to support their business. These steps will help reduce complexity and resulting cost for both themselves and their carriers. Finally, shippers should consider improving dock efficiencies as the new HOS regulations and electronic logging devices will increase visibility and scrutiny on driver hours and utilization.
Pandemic or not, one thing is certain. High-performing organizations will constantly seek to adapt to new conditions and changing market dynamics. Those companies that have invested in cost and data management while still valuing flexibility will stand a far better chance of weathering future disruptive events and reaping benefits compared to their competition.
Businesses are cautiously optimistic as peak holiday shipping season draws near, with many anticipating year-over-year sales increases as they continue to battle challenging supply chain conditions.
That’s according to the DHL 2024 Peak Season Shipping Survey, released today by express shipping service provider DHL Express U.S. The company surveyed small and medium-sized enterprises (SMEs) to gauge their holiday business outlook compared to last year and found that a mix of optimism and “strategic caution” prevail ahead of this year’s peak.
Nearly half (48%) of the SMEs surveyed said they expect higher holiday sales compared to 2023, while 44% said they expect sales to remain on par with last year, and just 8% said they foresee a decline. Respondents said the main challenges to hitting those goals are supply chain problems (35%), inflation and fluctuating consumer demand (34%), staffing (16%), and inventory challenges (14%).
But respondents said they have strategies in place to tackle those issues. Many said they began preparing for holiday season earlier this year—with 45% saying they started planning in Q2 or earlier, up from 39% last year. Other strategies include expanding into international markets (35%) and leveraging holiday discounts (32%).
Sixty percent of respondents said they will prioritize personalized customer service as a way to enhance customer interactions and loyalty this year. Still others said they will invest in enhanced web and mobile experiences (23%) and eco-friendly practices (13%) to draw customers this holiday season.
The practice consists of 5,000 professionals from Accenture and from Avanade—the consulting firm’s joint venture with Microsoft. They will be supported by Microsoft product specialists who will work closely with the Accenture Center for Advanced AI. Together, that group will collaborate on AI and Copilot agent templates, extensions, plugins, and connectors to help organizations leverage their data and gen AI to reduce costs, improve efficiencies and drive growth, they said on Thursday.
Accenture and Avanade say they have already developed some AI tools for these applications. For example, a supplier discovery and risk agent can deliver real-time market insights, agile supply chain responses, and better vendor selection, which could result in up to 15% cost savings. And a procure-to-pay agent could improve efficiency by up to 40% and enhance vendor relations and satisfaction by addressing urgent payment requirements and avoiding disruptions of key services
Likewise, they have also built solutions for clients using Microsoft 365 Copilot technology. For example, they have created Copilots for a variety of industries and functions including finance, manufacturing, supply chain, retail, and consumer goods and healthcare.
Another part of the new practice will be educating clients how to use the technology, using an “Azure Generative AI Engineer Nanodegree program” to teach users how to design, build, and operationalize AI-driven applications on Azure, Microsoft’s cloud computing platform. The online classes will teach learners how to use AI models to solve real-world problems through automation, data insights, and generative AI solutions, the firms said.
“We are pleased to deepen our collaboration with Accenture to help our mutual customers develop AI-first business processes responsibly and securely, while helping them drive market differentiation,” Judson Althoff, executive vice president and chief commercial officer at Microsoft, said in a release. “By bringing together Copilots and human ambition, paired with the autonomous capabilities of an agent, we can accelerate AI transformation for organizations across industries and help them realize successful business outcomes through pragmatic innovation.”
Census data showed that overall retail sales in October were up 0.4% seasonally adjusted month over month and up 2.8% unadjusted year over year. That compared with increases of 0.8% month over month and 2% year over year in September.
October’s core retail sales as defined by NRF — based on the Census data but excluding automobile dealers, gasoline stations and restaurants — were unchanged seasonally adjusted month over month but up 5.4% unadjusted year over year.
Core sales were up 3.5% year over year for the first 10 months of the year, in line with NRF’s forecast for 2024 retail sales to grow between 2.5% and 3.5% over 2023. NRF is forecasting that 2024 holiday sales during November and December will also increase between 2.5% and 3.5% over the same time last year.
“October’s pickup in retail sales shows a healthy pace of spending as many consumers got an early start on holiday shopping,” NRF Chief Economist Jack Kleinhenz said in a release. “October sales were a good early step forward into the holiday shopping season, which is now fully underway. Falling energy prices have likely provided extra dollars for household spending on retail merchandise.”
Despite that positive trend, market watchers cautioned that retailers still need to offer competitive value propositions and customer experience in order to succeed in the holiday season. “The American consumer has been more resilient than anyone could have expected. But that isn’t a free pass for retailers to under invest in their stores,” Nikki Baird, VP of strategy & product at Aptos, a solutions provider of unified retail technology based out of Alpharetta, Georgia, said in a statement. “They need to make investments in labor, customer experience tech, and digital transformation. It has been too easy to kick the can down the road until you suddenly realize there’s no road left.”
A similar message came from Chip West, a retail and consumer behavior expert at the marketing, packaging, print and supply chain solutions provider RRD. “October’s increase proved to be slightly better than projections and was likely boosted by lower fuel prices. As inflation slowed for a number of months, prices in several categories have stabilized, with some even showing declines, offering further relief to consumers,” West said. “The data also looks to be a positive sign as we kick off the holiday shopping season. Promotions and discounts will play a prominent role in holiday shopping behavior as they are key influencers in consumer’s purchasing decisions.”
Third-party logistics (3PL) providers’ share of large real estate leases across the U.S. rose significantly through the third quarter of 2024 compared to the same time last year, as more retailers and wholesalers have been outsourcing their warehouse and distribution operations to 3PLs, according to a report from real estate firm CBRE.
Specifically, 3PLs’ share of bulk industrial leasing activity—covering leases of 100,000 square feet or more—rose to 34.1% through Q3 of this year from 30.6% through Q3 last year. By raw numbers, 3PLs have accounted for 498 bulk leases so far this year, up by 9% from the 457 at this time last year.
By category, 3PLs’ share of 34.1% ranked above other occupier types such as: general retail and wholesale (26.6), food and beverage (9.0), automobiles, tires, and parts (7.9), manufacturing (6.2), building materials and construction (5.6), e-commerce only (5.6), medical (2.7), and undisclosed (2.3).
On a quarterly basis, bulk leasing by 3PLs has steadily increased this year, reversing the steadily decreasing trend of 2023. CBRE pointed to three main reasons for that resurgence:
Import Flexibility. Labor disruptions, extreme weather patterns, and geopolitical uncertainty have led many companies to diversify their import locations. Using 3PLs allows for more inventory flexibility, a key component to retailer success in times of uncertainty.
Capital Allocation/Preservation. Warehousing and distribution of goods is expensive, draining capital resources for transportation costs, rent, or labor. But outsourcing to 3PLs provides companies with more flexibility to increase or decrease their inventories without any risk of signing their own lease commitments. And using a 3PL also allows companies to switch supply chain costs from capital to operational expenses.
Focus on Core Competency. Outsourcing their logistics operations to 3PLs allows companies to focus on core business competencies that drive revenue, such as product development, sales, and customer service.
Looking into the future, these same trends will continue to drive 3PL warehouse demand, CBRE said. Economic, geopolitical and supply chain uncertainty will remain prevalent in the coming quarters but will not diminish the need to effectively manage inventory levels.
That result came from the company’s “GEP Global Supply Chain Volatility Index,” an indicator tracking demand conditions, shortages, transportation costs, inventories, and backlogs based on a monthly survey of 27,000 businesses. The October index number was -0.39, which was up only slightly from its level of -0.43 in September.
Researchers found a steep rise in slack across North American supply chains due to declining factory activity in the U.S. In fact, purchasing managers at U.S. manufacturers made their strongest cutbacks to buying volumes in nearly a year and a half, indicating that factories in the world's largest economy are preparing for lower production volumes, GEP said.
Elsewhere, suppliers feeding Asia also reported spare capacity in October, albeit to a lesser degree than seen in Western markets. Europe's industrial plight remained a key feature of the data in October, as vendor capacity was significantly underutilized, reflecting a continuation of subdued demand in key manufacturing hubs across the continent.
"We're in a buyers' market. October is the fourth straight month that suppliers worldwide reported spare capacity, with notable contractions in factory demand across North America and Europe, underscoring the challenging outlook for Western manufacturers," Todd Bremer, vice president, GEP, said in a release. "President-elect Trump inherits U.S. manufacturers with plenty of spare capacity while in contrast, China's modest rebound and strong expansion in India demonstrate greater resilience in Asia."