Paul Svindland is a managing director in the enterprise improvement group and co-leads the transportation and logistics practice of AlixPartners, a global business advisory firm.
The years of the last economic boom were good ones for trucking companies. During that time, carriers held a strong position in terms of pricing and market control. But things began to change by the middle of 2007 as the economy slowed and motor carriers began to experience a decline in demand. Between 2008 and 2009 the industry lost US $66 billion (or nearly 20 per- cent) in revenues, according to estimates by my firm, AlixPartners.
At the same time, the slowdown allowed buyers to gain bargaining strength as carriers competed for a much reduced market. Competition was so stiff that by the beginning of 2009, truck-load carriers had seen a reduction of 15 to 25 percent in their all-inclusive prices. In some cases, carriers were even absorbing some fuel costs as well.
The issue of overcapacity and the subsequent downward pressure on prices has been even stronger in the less-than-truckload (LTL) sector. Early 2009 saw a number of LTL companies engaged in very aggressive pricing to gain market share in what some say was anticipation of the failure of a major carrier and the tighter market that would result. When this didn't happen, the entire segment was left with excess capacity and even lower pricing.
The situation for trucking companies, however, has slowly started to change. By the end of 2009 and into the first quarter of 2010, we began to see signs of an uptick in demand and a corresponding stabilization of prices. Still, with analysts projecting a 2010 industry growth rate of only 6 to 8 percent, there is a long way to go to make up for the loss in demand.
This doesn't mean that we won't see discrete pockets of demand pressure, however. On the U.S. West Coast, for example, there is a need for trucks to move imports from Asia out of the ports of Los Angeles and Long Beach but not much demand for return traffic. Carriers may be hesitant to move their equipment to California just for one-way trips, and the result may be a tightening of capacity in the area. Still, overall demand will have to grow steadily for some time before we see capacity pressure at the macro level.
One thing that could kick trucking demand into higher gear—and thus affect capacity—would be a revival in building and construction. The construction industry is one of the chief sources of trucking demand. If construction activity picks up significantly, it may create upward pressure on pricing as excess capacity is absorbed. A stronger construction industry will also probably affect the availability of truck drivers. While there isn't a short- age of drivers right now, those who left construction and took jobs in transportation may return to the building trades.
A changing landscape
In the meantime, we can expect some other changes in the trucking landscape if the economy continues to improve. As AlixPartners' 2009 Manufacturing Outsourcing Index showed, the pricing advantage of outsourcing manufacturing to China has shrunk significantly, and Mexico has become increasingly attractive as a manufacturing location. We expect that continued volume growth out of Mexico could put pressure on trucking services and equipment and therefore lead to an increase in intermodal traffic if motor carriers can't accommodate that demand.
An improved economy will also encourage shippers to pay more attention to their fundamentals: making sure that they are using the proper mode of shipping; consolidating loads where possible; and looking for other efficiencies within their logistics network, whether in North America or elsewhere around the globe. For the last several years, for example, freight rates were so low that some of these basics have been set aside. Rather than taking LTL shipments and combining them to make a full truckload, for example, companies often would just ship the partial load; trucking costs were low enough that they could absorb the extra expense. But as freight rates rise, shippers will want to address such operating inefficiencies, even if carriers bring more capacity online.
As the recovery moves forward, we can expect the trucking industry to feel the impact of compa- nies' continued need to reduce inventories and shorten the supply chain in the service of just-in-time deliveries. Concerns about energy costs and conservation will shape industry practices, leading trucking companies to continue exploring new, fuel-efficient technologies.
Finally, as demand increases, carriers may find it difficult to continue to provide the same level of service as was possible during periods of excess capacity. As a result, both shippers and carriers should begin to implement the types of operational improvements that will help them to adjust to changing conditions. This flexibility will allow them to emerge with a strategic advantage as the economy recovers.
Just 29% of supply chain organizations have the competitive characteristics they’ll need for future readiness, according to a Gartner survey released Tuesday. The survey focused on how organizations are preparing for future challenges and to keep their supply chains competitive.
Gartner surveyed 579 supply chain practitioners to determine the capabilities needed to manage the “future drivers of influence” on supply chains, which include artificial intelligence (AI) achievement and the ability to navigate new trade policies. According to the survey, the five competitive characteristics are: agility, resilience, regionalization, integrated ecosystems, and integrated enterprise strategy.
The survey analysis identified “leaders” among the respondents as supply chain organizations that have already developed at least three of the five competitive characteristics necessary to address the top five drivers of supply chain’s future.
Less than a third have met that threshold.
“Leaders shared a commitment to preparation through long-term, deliberate strategies, while non-leaders were more often focused on short-term priorities,” Pierfrancesco Manenti, vice president analyst in Gartner’s Supply Chain practice, said in a statement announcing the survey results.
“Most leaders have yet to invest in the most advanced technologies (e.g. real-time visibility, digital supply chain twin), but plan to do so in the next three-to-five years,” Manenti also said in the statement. “Leaders see technology as an enabler to their overall business strategies, while non-leaders more often invest in technology first, without having fully established their foundational capabilities.”
As part of the survey, respondents were asked to identify the future drivers of influence on supply chain performance over the next three to five years. The top five drivers are: achievement capability of AI (74%); the amount of new ESG regulations and trade policies being released (67%); geopolitical fight/transition for power (65%); control over data (62%); and talent scarcity (59%).
The analysis also identified four unique profiles of supply chain organizations, based on what their leaders deem as the most crucial capabilities for empowering their organizations over the next three to five years.
First, 54% of retailers are looking for ways to increase their financial recovery from returns. That’s because the cost to return a purchase averages 27% of the purchase price, which erases as much as 50% of the sales margin. But consumers have their own interests in mind: 76% of shoppers admit they’ve embellished or exaggerated the return reason to avoid a fee, a 39% increase from 2023 to 204.
Second, return experiences matter to consumers. A whopping 80% of shoppers stopped shopping at a retailer because of changes to the return policy—a 34% increase YoY.
Third, returns fraud and abuse is top-of-mind-for retailers, with wardrobing rising 38% in 2024. In fact, over two thirds (69%) of shoppers admit to wardrobing, which is the practice of buying an item for a specific reason or event and returning it after use. Shoppers also practice bracketing, or purchasing an item in a variety of colors or sizes and then returning all the unwanted options.
Fourth, returns come with a steep cost in terms of sustainability, with returns amounting to 8.4 billion pounds of landfill waste in 2023 alone.
“As returns have become an integral part of the shopper experience, retailers must balance meeting sky-high expectations with rising costs, environmental impact, and fraudulent behaviors,” Amena Ali, CEO of Optoro, said in the firm’s “2024 Returns Unwrapped” report. “By understanding shoppers’ behaviors and preferences around returns, retailers can create returns experiences that embrace their needs while driving deeper loyalty and protecting their bottom line.”
Facing an evolving supply chain landscape in 2025, companies are being forced to rethink their distribution strategies to cope with challenges like rising cost pressures, persistent labor shortages, and the complexities of managing SKU proliferation.
1. Optimize labor productivity and costs. Forward-thinking businesses are leveraging technology to get more done with fewer resources through approaches like slotting optimization, automation and robotics, and inventory visibility.
2. Maximize capacity with smart solutions. With e-commerce volumes rising, facilities need to handle more SKUs and orders without expanding their physical footprint. That can be achieved through high-density storage and dynamic throughput.
3. Streamline returns management. Returns are a growing challenge, thanks to the continued growth of e-commerce and the consumer practice of bracketing. Businesses can handle that with smarter reverse logistics processes like automated returns processing and reverse logistics visibility.
4. Accelerate order fulfillment with robotics. Robotic solutions are transforming the way orders are fulfilled, helping businesses meet customer expectations faster and more accurately than ever before by using autonomous mobile robots (AMRs and robotic picking.
5. Enhance end-of-line packaging. The final step in the supply chain is often the most visible to customers. So optimizing packaging processes can reduce costs, improve efficiency, and support sustainability goals through automated packaging systems and sustainability initiatives.
That clash has come as retailers have been hustling to adjust to pandemic swings like a renewed focus on e-commerce, then swiftly reimagining store experiences as foot traffic returned. But even as the dust settles from those changes, retailers are now facing renewed questions about how best to define their omnichannel strategy in a world where customers have increasing power and information.
The answer may come from a five-part strategy using integrated components to fortify omnichannel retail, EY said. The approach can unlock value and customer trust through great experiences, but only when implemented cohesively, not individually, EY warns.
The steps include:
1. Functional integration: Is your operating model and data infrastructure siloed between e-commerce and physical stores, or have you developed a cohesive unit centered around delivering seamless customer experience?
2. Customer insights: With consumer centricity at the heart of operations, are you analyzing all touch points to build a holistic view of preferences, behaviors, and buying patterns?
3. Next-generation inventory: Given the right customer insights, how are you utilizing advanced analytics to ensure inventory is optimized to meet demand precisely where and when it’s needed?
4. Distribution partnerships: Having ensured your customers find what they want where they want it, how are your distribution strategies adapting to deliver these choices to them swiftly and efficiently?
5. Real estate strategy: How is your real estate strategy interconnected with insights, inventory and distribution to enhance experience and maximize your footprint?
When approached cohesively, these efforts all build toward one overarching differentiator for retailers: a better customer experience that reaches from brand engagement and order placement through delivery and return, the EY study said. Amid continued volatility and an economy driven by complex customer demands, the retailers best set up to win are those that are striving to gain real-time visibility into stock levels, offer flexible fulfillment options and modernize merchandising through personalized and dynamic customer experiences.
Geopolitical rivalries, alliances, and aspirations are rewiring the global economy—and the imposition of new tariffs on foreign imports by the U.S. will accelerate that process, according to an analysis by Boston Consulting Group (BCG).
Without a broad increase in tariffs, world trade in goods will keep growing at an average of 2.9% annually for the next eight years, the firm forecasts in its report, “Great Powers, Geopolitics, and the Future of Trade.” But the routes goods travel will change markedly as North America reduces its dependence on China and China builds up its links with the Global South, which is cementing its power in the global trade map.
“Global trade is set to top $29 trillion by 2033, but the routes these goods will travel is changing at a remarkable pace,” Aparna Bharadwaj, managing director and partner at BCG, said in a release. “Trade lanes were already shifting from historical patterns and looming US tariffs will accelerate this. Navigating these new dynamics will be critical for any global business.”
To understand those changes, BCG modeled the direct impact of the 60/25/20 scenario (60% tariff on Chinese goods, a 25% on goods from Canada and Mexico, and a 20% on imports from all other countries). The results show that the tariffs would add $640 billion to the cost of importing goods from the top ten U.S. import nations, based on 2023 levels, unless alternative sources or suppliers are found.
In terms of product categories imported by the U.S., the greatest impact would be on imported auto parts and automotive vehicles, which would primarily affect trade with Mexico, the EU, and Japan. Consumer electronics, electrical machinery, and fashion goods would be most affected by higher tariffs on Chinese goods. Specifically, the report forecasts that a 60% tariff rate would add $61 billion to cost of importing consumer electronics products from China into the U.S.