To succeed in the recovery, shippers need to take advantage of the tactics ocean carriers will employ as demand increases. That means changing their own strategies.
The 2008-2009 recession had devastating effects throughout the world economy, and the container shipping industry was among those hardest-hit, suffering losses that have been estimated at between US $15 and $20 billion. This steep downturn was the product of a combined lack of demand and significant excess shipping capacity. The ocean carriers' initial response was to slash rates, with prices on some lanes dropping by more than 50 percent.
The world economy now appears to be entering a recovery phase, with U.S. container volumes predicted to increase 5 to 7 percent over the next year. Carriers should be adjusting to this change by employing four main tactics to ensure profitability: demand matching, contract rate increases, slow steaming, and enhanced routing options. Shippers need to understand these tactics and their impacts if they want to maintain a cost-effective and high-performing supply chain through the recovery.
Demand matching: Carriers are now adjusting their capacities to meet the new level of demand. In 2009, even though worldwide container traffic declined by 10 to 13 percent, ocean carriers actually expanded their capacity because they were receiving ships they had ordered before the recession began. The result was excess global container-shipping capacity of nearly 20 percent. To combat this situation, carriers have begun to postpone ship orders, cancel ship orders, and/or scrap ships. Even after carriers employ these tactics, shipping industry analysts AXS-Alphaliner forecast that available capacity will grow by 8.3 percent annually over the next three years. As a result, carriers are artificially tightening the container supply to match demand by idling significant portions of their available capacity. As demand increases with an improvement in the economy, carriers will be able to bring more capacity online to match higher demand levels.
Contract rates increases: By idling ships, carriers have created artificially tight capacity, which has caused spot rates to soar over the last several months. For example, on key eastbound and westbound Pacific routes, carriers have increased prices between US $300 and $400 per TEU (20-foot equivalent unit). As previously established pricing contracts expire, shippers should anticipate a rise in long-term contract rates similar to those seen in spot rates. While shippers were able to negotiate low rates in 2009, even the largest shippers may see contract-rate increases of 10 to 20 percent this year. A recovering economy will only add additional upward pressure on freight rates.
Slow steaming: In the short term, carriers are focusing on reducing their operating costs. One way that carriers are cutting costs is by expanding the use of "slow steaming" techniques, which reduce shipping speeds by up to 40 percent. Slower speeds mean lower operating costs for the carrier, primarily due to reduced fuel consumption. The implication of this policy for shippers is that their supply chain cycle times have grown. As a result, shippers should expect to see an increase in their working-capital requirements (that is, more product inventory in transit) and will need to expand their forecasting window to accommodate the longer time at sea.
Enhanced routing options: Anticipating an increase in demand, carriers across all modes have been in a race to develop infrastructure to ease congestion, support larger ships, streamline access to major markets, and improve their ability to attract cargo. While this provides a wider range of routing options for shippers, it also increases the potential for supply chain complexity. On the U.S. West Coast, several capacity-expansion projects are currently under way. When these projects are combined with reduced container volumes, it should ease congestion for the foreseeable future, even as the economy improves. Meanwhile, East Coast ports have begun infrastructure projects to handle the larger ships on all-water routes from Asia that they expect to see as a result of the Panama Canal expansion. Several Gulf Coast ports are also building or considering large expansions with the goal of becoming an alternative route to Southern and Midwest U.S. markets. Shippers that can adjust their supply chains to navigate this changing set of routing options and shipping patterns will be well-positioned to find good deals even though freight rates are expected to rise.
Three shipper responses
How well shippers address these four trends will determine whether they can maintain cost-effective and high-performance supply chains. To position themselves for success in the new environment of increased demand, shippers should consider the following multipronged strategy:
1. Increase the level of collaboration with carriers. Shippers should allow carriers to see more of their forecasts. This would enable carriers to offer creative routing options. Shippers should also incorporate more service-level requirements in their ocean-shipping contracts, with an understanding that while speed may be in the shippers' interest, it may not be in the carriers' interest. Finally, they need to develop supplier relationship management programs with carriers to ensure free-flowing information and rapid decision making.
2. Take advantage of supply chain volatility. Shippers should review their routing decisions frequently so that they can adjust to carriers' rapidly changing set of routing options. As they do this, shippers should employ advanced modeling techniques to measure the true landed cost of all routing options. They should also consider conducting a constraint analysis to quantify the cost and importance of internal and external constraints (such as delivery time, routing, and frequency) to their business.
3. Plan for the future. Shippers should engage with railroads, ports, and carriers now to determine the impact of the Panama Canal expansion on their distribution networks. Finally, they should review how effectively their current supply chains meet the demands of their businesses given the changes in the industry and economy.
By incorporating these three techniques into their supply chain strategies, shippers will be well positioned to adjust to the changing dynamics in the ocean freight sector. The result will be more flexible and cost-effective supply chains that continue to meet their business requirements, even as an expanding economy drives up demand and uses up more of the existing capacity.
First, 54% of retailers are looking for ways to increase their financial recovery from returns. That’s because the cost to return a purchase averages 27% of the purchase price, which erases as much as 50% of the sales margin. But consumers have their own interests in mind: 76% of shoppers admit they’ve embellished or exaggerated the return reason to avoid a fee, a 39% increase from 2023 to 204.
Second, return experiences matter to consumers. A whopping 80% of shoppers stopped shopping at a retailer because of changes to the return policy—a 34% increase YoY.
Third, returns fraud and abuse is top-of-mind-for retailers, with wardrobing rising 38% in 2024. In fact, over two thirds (69%) of shoppers admit to wardrobing, which is the practice of buying an item for a specific reason or event and returning it after use. Shoppers also practice bracketing, or purchasing an item in a variety of colors or sizes and then returning all the unwanted options.
Fourth, returns come with a steep cost in terms of sustainability, with returns amounting to 8.4 billion pounds of landfill waste in 2023 alone.
“As returns have become an integral part of the shopper experience, retailers must balance meeting sky-high expectations with rising costs, environmental impact, and fraudulent behaviors,” Amena Ali, CEO of Optoro, said in the firm’s “2024 Returns Unwrapped” report. “By understanding shoppers’ behaviors and preferences around returns, retailers can create returns experiences that embrace their needs while driving deeper loyalty and protecting their bottom line.”
Facing an evolving supply chain landscape in 2025, companies are being forced to rethink their distribution strategies to cope with challenges like rising cost pressures, persistent labor shortages, and the complexities of managing SKU proliferation.
1. Optimize labor productivity and costs. Forward-thinking businesses are leveraging technology to get more done with fewer resources through approaches like slotting optimization, automation and robotics, and inventory visibility.
2. Maximize capacity with smart solutions. With e-commerce volumes rising, facilities need to handle more SKUs and orders without expanding their physical footprint. That can be achieved through high-density storage and dynamic throughput.
3. Streamline returns management. Returns are a growing challenge, thanks to the continued growth of e-commerce and the consumer practice of bracketing. Businesses can handle that with smarter reverse logistics processes like automated returns processing and reverse logistics visibility.
4. Accelerate order fulfillment with robotics. Robotic solutions are transforming the way orders are fulfilled, helping businesses meet customer expectations faster and more accurately than ever before by using autonomous mobile robots (AMRs and robotic picking.
5. Enhance end-of-line packaging. The final step in the supply chain is often the most visible to customers. So optimizing packaging processes can reduce costs, improve efficiency, and support sustainability goals through automated packaging systems and sustainability initiatives.
That clash has come as retailers have been hustling to adjust to pandemic swings like a renewed focus on e-commerce, then swiftly reimagining store experiences as foot traffic returned. But even as the dust settles from those changes, retailers are now facing renewed questions about how best to define their omnichannel strategy in a world where customers have increasing power and information.
The answer may come from a five-part strategy using integrated components to fortify omnichannel retail, EY said. The approach can unlock value and customer trust through great experiences, but only when implemented cohesively, not individually, EY warns.
The steps include:
1. Functional integration: Is your operating model and data infrastructure siloed between e-commerce and physical stores, or have you developed a cohesive unit centered around delivering seamless customer experience?
2. Customer insights: With consumer centricity at the heart of operations, are you analyzing all touch points to build a holistic view of preferences, behaviors, and buying patterns?
3. Next-generation inventory: Given the right customer insights, how are you utilizing advanced analytics to ensure inventory is optimized to meet demand precisely where and when it’s needed?
4. Distribution partnerships: Having ensured your customers find what they want where they want it, how are your distribution strategies adapting to deliver these choices to them swiftly and efficiently?
5. Real estate strategy: How is your real estate strategy interconnected with insights, inventory and distribution to enhance experience and maximize your footprint?
When approached cohesively, these efforts all build toward one overarching differentiator for retailers: a better customer experience that reaches from brand engagement and order placement through delivery and return, the EY study said. Amid continued volatility and an economy driven by complex customer demands, the retailers best set up to win are those that are striving to gain real-time visibility into stock levels, offer flexible fulfillment options and modernize merchandising through personalized and dynamic customer experiences.
Geopolitical rivalries, alliances, and aspirations are rewiring the global economy—and the imposition of new tariffs on foreign imports by the U.S. will accelerate that process, according to an analysis by Boston Consulting Group (BCG).
Without a broad increase in tariffs, world trade in goods will keep growing at an average of 2.9% annually for the next eight years, the firm forecasts in its report, “Great Powers, Geopolitics, and the Future of Trade.” But the routes goods travel will change markedly as North America reduces its dependence on China and China builds up its links with the Global South, which is cementing its power in the global trade map.
“Global trade is set to top $29 trillion by 2033, but the routes these goods will travel is changing at a remarkable pace,” Aparna Bharadwaj, managing director and partner at BCG, said in a release. “Trade lanes were already shifting from historical patterns and looming US tariffs will accelerate this. Navigating these new dynamics will be critical for any global business.”
To understand those changes, BCG modeled the direct impact of the 60/25/20 scenario (60% tariff on Chinese goods, a 25% on goods from Canada and Mexico, and a 20% on imports from all other countries). The results show that the tariffs would add $640 billion to the cost of importing goods from the top ten U.S. import nations, based on 2023 levels, unless alternative sources or suppliers are found.
In terms of product categories imported by the U.S., the greatest impact would be on imported auto parts and automotive vehicles, which would primarily affect trade with Mexico, the EU, and Japan. Consumer electronics, electrical machinery, and fashion goods would be most affected by higher tariffs on Chinese goods. Specifically, the report forecasts that a 60% tariff rate would add $61 billion to cost of importing consumer electronics products from China into the U.S.
That strategy is described by RILA President Brian Dodge in a document titled “2025 Retail Public Policy Agenda,” which begins by describing leading retailers as “dynamic and multifaceted businesses that begin on Main Street and stretch across the world to bring high value and affordable consumer goods to American families.”
RILA says its policy priorities support that membership in four ways:
Investing in people. Retail is for everyone; the place for a first job, 2nd chance, third act, or a side hustle – the retail workforce represents the American workforce.
Ensuring a safe, sustainable future. RILA is working with lawmakers to help shape policies that protect our customers and meet expectations regarding environmental concerns.
Leading in the community. Retail is more than a store; we are an integral part of the fabric of our communities.
“As Congress and the Trump administration move forward to adopt policies that reduce regulatory burdens, create economic growth, and bring value to American families, understanding how such policies will impact retailers and the communities we serve is imperative,” Dodge said. “RILA and its member companies look forward to collaborating with policymakers to provide industry-specific insights and data to help shape any policies under consideration.”