The United States has a choice: Invest now in infrastructure and make it a powerful tool for development, or ignore it and watch our roads, bridges, and ports become a roadblock to business success.
Janet Kavinoky is the director of transportation infrastructure at the U.S. Chamber of Commerce and executive director of the Chamber-led Americans For Transportation Mobility Coalition.
Infrastructure provides American businesses with opportunities to grow and compete, but at the same time, it can be a risk, a limitation, or even a roadblock.
When it fails—a bridge collapses, a water main breaks, there is a blackout, or the Internet is unavailable—there is an acute awareness of the importance of infrastructure to business and the economy. And yet, in the United States, there is a lack of ongoing, sustained attention to maintaining, modernizing, and expanding infrastructure in general—and transportation infrastructure in particular.
The need for greater investment in transportation will become apparent as the economy recovers and demands for goods and services grow. Supply chain professionals will find it harder to move more and more goods, information, and people through the transportation system. With increased economic activity will come congestion, which translates to more risk, more unpredictability, and more cost.
The recovery won't be the only source of economic growth. An increase in exports will also add to the amount of goods moving through our supply chains.
In January, Tom Donohue, the president and CEO of the U.S. Chamber of Commerce, called for a doubling of U.S. exports within five years; that is a goal that President Obama also embraced in his State of the Union address. As the U.S. economy increases its focus on exporting to the 95 percent of consumers who live beyond U.S. borders, more and more goods will have to squeeze through the supply chain.
The rationale for expanding exports is clear: We cannot rely on domestic consumption (private or public) to generate more demand for the goods and services we produce. The American consumer has been cutting back and directing more income toward savings, and the federal government faces an unsustainable budget deficit equivalent to roughly 10 percent of U.S. gross domestic product (GDP) this year.
But is the U.S. transportation network ready for a doubling of exports? The answer clearly is no. There is not enough capacity to safely, quickly, reliably, and cost-effectively move goods to markets at that level of demand. In fact, before the recession, every transportation mode except the inland waterways system was already reaching its capacity limits in hot spots around the country.
Longer term, there is no plan for a coherent, rational, balanced transportation system that will support the economic activity associated with both an increase in U.S. population of 100 million by 2050 and increased exports. Instead, the Obama administration is overwhelmingly focused on neighborhoodlevel transportation challenges—a strategy with popular appeal—even as global economic competition gets more heated. Politically it does make sense, because "freight doesn't vote," and it is difficult to put a compelling face on the needs of supply chains.
A better argument
The arguments that infrastructure proponents have used for years have not resulted in action by Washington. Statements such as, "Lack of attention to transportation has real ramifications for America's competitiveness and economic health"; "Highway congestion in metropolitan areas is costing Americans $87 billion in lost productivity every year"; or "Infrastructure investment creates and sustains jobs and drives local economic growth" aren't enough to get transportation infrastructure on any list of priorities, much less near the top.
The real challenge is making those statements come alive by showing when and where U.S. businesses are hampered by the condition and performance of its transportation system. Legislators, regulators, and policy makers are asking for credible, evidence- based research that makes abundantly clear the relationship between infrastructure and the economy. In response, the Chamber is developing Infrastructure Productivity Indexes that together will:
Define what businesses need from infrastructure in order to grow and succeed (as opposed to what government thinks is important).
Look across categories of infrastructure and consider their relationships.
Correlate infrastructure performance to economic growth. Historically, calculations have focused on expenditures, jobs, or local economic development.
The indexes will also show that infrastructure doesn't have to be a problem. Rather, it can be a powerful tool for economic development and offer a competitive advantage to U.S. business. (For more information on the project, see the sidebar on "How you can help.")
In the near term, the project's findings will be used to shape legislation pending in Congress. In the future, these indexes will help the Chamber write the "business plan" for infrastructure—making recommendations on how to drive investment priorities, remove barriers to getting projects done, and boost public and private investment levels.
For too long, the United States has failed to make infrastructure a priority, relying instead on the investments made decades ago. As a result, our transportation network is deteriorating and will begin to buckle under the economic recovery. Supply chain professionals can help the country move toward a comprehensive plan to build, maintain, and fund a 21st-century infrastructure. There is no more time for delay.
How you can help
Supply chain professionals are invited to help the U.S. Chamber of Commerce shape its Infrastructure Productivity Indexes. To identify which measures to include in the indexes, the Chamber is endeavoring to answer questions such as:
What are the day-to-day problems with infrastructure that leach productivity out of business?
How do organizations "work around" infrastructure, and what problems are they compensating for?
Would costs be lower or opportunities greater if those accommodations weren't required?
What would be the infrastructure-related risks to business strategies in key economic sectors?
Which infrastructure-related factors determine business location?
If businesses could decide what capital investments to make in infrastructure, what would they prioritize?
Here's how you can help answer these questions:
1. Participate in a telephone interview. The Chamber needs companies' insights and anecdotes to help make the nation's infrastructure challenges tangible to state and federal decision makers. C-suite executives, supply chain managers, sustainability directors, and those whose business revenues or costs are driven by how well infrastructure works can participate in brief, confidential phone interviews.
2. Take part in online surveys. The U.S. Chamber will also deploy a comprehensive electronic survey to ensure that the Infrastructure Productivity Index is reflective of its diverse membership's perspectives.
3. Get involved with the U.S. Chamber's "Let's Rebuild America" efforts, which focus on infrastructure. Sign up at www.letsrebuildamerica.com for updates on important developments, invitations to conference calls on legislative and regulatory issues, and information about events (many of which are webcast for free).
To learn more about this groundbreaking research, or if you are interested in participating in phone interviews or surveys, please contact Janet Kavinoky at (202) 463-5871 or jkavinoky@uschamber.com.
Just 29% of supply chain organizations have the competitive characteristics they’ll need for future readiness, according to a Gartner survey released Tuesday. The survey focused on how organizations are preparing for future challenges and to keep their supply chains competitive.
Gartner surveyed 579 supply chain practitioners to determine the capabilities needed to manage the “future drivers of influence” on supply chains, which include artificial intelligence (AI) achievement and the ability to navigate new trade policies. According to the survey, the five competitive characteristics are: agility, resilience, regionalization, integrated ecosystems, and integrated enterprise strategy.
The survey analysis identified “leaders” among the respondents as supply chain organizations that have already developed at least three of the five competitive characteristics necessary to address the top five drivers of supply chain’s future.
Less than a third have met that threshold.
“Leaders shared a commitment to preparation through long-term, deliberate strategies, while non-leaders were more often focused on short-term priorities,” Pierfrancesco Manenti, vice president analyst in Gartner’s Supply Chain practice, said in a statement announcing the survey results.
“Most leaders have yet to invest in the most advanced technologies (e.g. real-time visibility, digital supply chain twin), but plan to do so in the next three-to-five years,” Manenti also said in the statement. “Leaders see technology as an enabler to their overall business strategies, while non-leaders more often invest in technology first, without having fully established their foundational capabilities.”
As part of the survey, respondents were asked to identify the future drivers of influence on supply chain performance over the next three to five years. The top five drivers are: achievement capability of AI (74%); the amount of new ESG regulations and trade policies being released (67%); geopolitical fight/transition for power (65%); control over data (62%); and talent scarcity (59%).
The analysis also identified four unique profiles of supply chain organizations, based on what their leaders deem as the most crucial capabilities for empowering their organizations over the next three to five years.
First, 54% of retailers are looking for ways to increase their financial recovery from returns. That’s because the cost to return a purchase averages 27% of the purchase price, which erases as much as 50% of the sales margin. But consumers have their own interests in mind: 76% of shoppers admit they’ve embellished or exaggerated the return reason to avoid a fee, a 39% increase from 2023 to 204.
Second, return experiences matter to consumers. A whopping 80% of shoppers stopped shopping at a retailer because of changes to the return policy—a 34% increase YoY.
Third, returns fraud and abuse is top-of-mind-for retailers, with wardrobing rising 38% in 2024. In fact, over two thirds (69%) of shoppers admit to wardrobing, which is the practice of buying an item for a specific reason or event and returning it after use. Shoppers also practice bracketing, or purchasing an item in a variety of colors or sizes and then returning all the unwanted options.
Fourth, returns come with a steep cost in terms of sustainability, with returns amounting to 8.4 billion pounds of landfill waste in 2023 alone.
“As returns have become an integral part of the shopper experience, retailers must balance meeting sky-high expectations with rising costs, environmental impact, and fraudulent behaviors,” Amena Ali, CEO of Optoro, said in the firm’s “2024 Returns Unwrapped” report. “By understanding shoppers’ behaviors and preferences around returns, retailers can create returns experiences that embrace their needs while driving deeper loyalty and protecting their bottom line.”
Facing an evolving supply chain landscape in 2025, companies are being forced to rethink their distribution strategies to cope with challenges like rising cost pressures, persistent labor shortages, and the complexities of managing SKU proliferation.
1. Optimize labor productivity and costs. Forward-thinking businesses are leveraging technology to get more done with fewer resources through approaches like slotting optimization, automation and robotics, and inventory visibility.
2. Maximize capacity with smart solutions. With e-commerce volumes rising, facilities need to handle more SKUs and orders without expanding their physical footprint. That can be achieved through high-density storage and dynamic throughput.
3. Streamline returns management. Returns are a growing challenge, thanks to the continued growth of e-commerce and the consumer practice of bracketing. Businesses can handle that with smarter reverse logistics processes like automated returns processing and reverse logistics visibility.
4. Accelerate order fulfillment with robotics. Robotic solutions are transforming the way orders are fulfilled, helping businesses meet customer expectations faster and more accurately than ever before by using autonomous mobile robots (AMRs and robotic picking.
5. Enhance end-of-line packaging. The final step in the supply chain is often the most visible to customers. So optimizing packaging processes can reduce costs, improve efficiency, and support sustainability goals through automated packaging systems and sustainability initiatives.
Geopolitical rivalries, alliances, and aspirations are rewiring the global economy—and the imposition of new tariffs on foreign imports by the U.S. will accelerate that process, according to an analysis by Boston Consulting Group (BCG).
Without a broad increase in tariffs, world trade in goods will keep growing at an average of 2.9% annually for the next eight years, the firm forecasts in its report, “Great Powers, Geopolitics, and the Future of Trade.” But the routes goods travel will change markedly as North America reduces its dependence on China and China builds up its links with the Global South, which is cementing its power in the global trade map.
“Global trade is set to top $29 trillion by 2033, but the routes these goods will travel is changing at a remarkable pace,” Aparna Bharadwaj, managing director and partner at BCG, said in a release. “Trade lanes were already shifting from historical patterns and looming US tariffs will accelerate this. Navigating these new dynamics will be critical for any global business.”
To understand those changes, BCG modeled the direct impact of the 60/25/20 scenario (60% tariff on Chinese goods, a 25% on goods from Canada and Mexico, and a 20% on imports from all other countries). The results show that the tariffs would add $640 billion to the cost of importing goods from the top ten U.S. import nations, based on 2023 levels, unless alternative sources or suppliers are found.
In terms of product categories imported by the U.S., the greatest impact would be on imported auto parts and automotive vehicles, which would primarily affect trade with Mexico, the EU, and Japan. Consumer electronics, electrical machinery, and fashion goods would be most affected by higher tariffs on Chinese goods. Specifically, the report forecasts that a 60% tariff rate would add $61 billion to cost of importing consumer electronics products from China into the U.S.
That strategy is described by RILA President Brian Dodge in a document titled “2025 Retail Public Policy Agenda,” which begins by describing leading retailers as “dynamic and multifaceted businesses that begin on Main Street and stretch across the world to bring high value and affordable consumer goods to American families.”
RILA says its policy priorities support that membership in four ways:
Investing in people. Retail is for everyone; the place for a first job, 2nd chance, third act, or a side hustle – the retail workforce represents the American workforce.
Ensuring a safe, sustainable future. RILA is working with lawmakers to help shape policies that protect our customers and meet expectations regarding environmental concerns.
Leading in the community. Retail is more than a store; we are an integral part of the fabric of our communities.
“As Congress and the Trump administration move forward to adopt policies that reduce regulatory burdens, create economic growth, and bring value to American families, understanding how such policies will impact retailers and the communities we serve is imperative,” Dodge said. “RILA and its member companies look forward to collaborating with policymakers to provide industry-specific insights and data to help shape any policies under consideration.”