Pierre-Francois Thaler is co-CEO and co-founder of EcoVadis (ecovadis.com), a provider of a collaborative platform for measuring and rating corporate social responsibility in global supply chains.
One of the most significant shifts we’ve seen since the start of this century is the rising importance of sustainability for businesses—particularly around environmental, social, and ethical performance. Increasing awareness of the catastrophic effects of climate change and the destruction of natural resources as well as a growing concern for human rights violations, inhumane working conditions, corruption, and more are driving companies to incorporate sustainability into their values and their mission statements.
Furthermore, the sustainability movement shows no sign of slowing down. Instead companies are expanding their focus beyond their own four walls. The increasingly globalized nature of our world has created supply chains with dozens of tiers across the globe. Sustainability risks have grown with globalization—but so have efforts to combat the dangers.
Just before the COVID-19 crisis, my company EcoVadis delivered its 100,000th sustainability rating and scorecard. EcoVadis’ ratings track performance of more than 65,000 businesses in supply chains across 160 countries. We’ve seen it all since our founding in 2007—and over the past 13 years, we’ve uncovered three major trends that depict why the 2020s will be a big decade for supply chain sustainability:
Trend 1: Social purpose is now core to business commitments.
Trend 2: Supply chain sustainability performance varies by region and across themes.
Trend 3: Sustainability is becoming a critical risk management tool.
At the core
Over the last few years, there has been a revived corporate emphasis on sustainability—especially as the global investment community’s interest in environmental, social, and governance factors has spiked.1For executives, there’s more pressure and new motivation to serve a purpose that is measured by more than quarterly earnings and growth. And this pressure isn’t only from investors, but customers and employees too; 62% percent of customers2 want companies to take action on sustainability, and nearly 40% of millennials have chosen a job3 because of company sustainability. The new goal: building long-term, sustainable value.
Last year, 181 CEOs of large global companies signed a “Statement of Purpose of a Corporation” that prioritized sustainability, stewardship, and people alongside profits.4 Then 2020 kicked off with the World Economic Forum’s Davos Manifesto, which urged companies to engage all stakeholders and promote respect for human rights throughout their global supply chains. On the funding side, 85% of individual investors now say that they are interested in sustainable investing.5 In fact, early this year BlackRock CEO Larry Fink announced plans to make environmental sustainability the focal point of the company’s investment decisions moving forward.6 While some believe that this progress may have slowed due to the recent COVID-19 pandemic, we believe that ultimately the momentum can’t be stopped.7
Furthermore, we’re seeing corporate sustainability commitments being made from every part of the world. Seventy-two percent of global companies now mention in their annual corporate and sustainability reports the United Nation Global Compact’s Sustainable Development Goals, which define global priorities and aspirations for business development into 2030.8 Companies are actively working toward sustainability, and we believe this will be the decade where transformative progress will be made.
In particular, we’re seeing many organizations make changes to improve sustainability performance starting in the supply chain. Why? Because the supply chain offers a clear and actionable roadmap for creating a networked impact and driving real improvements. For example, many companies are working to create “sustainable procurement” programs, where their corporate social responsibility principles are integrated into their procurement processes and decisions. A recent study found that companies with mature sustainable procurement programs report more benefits across the board, including an 88% increase in risk mitigation, 53% improvement in procurement metrics, 35% more cost savings, and 29% increase in innovation.9 Additionally, a study by the World Economic Forum and Accenture found that sustainable supply chain practices actually reduce supply chain costs by 9% to 16%.10 This fact is crucial because cost reduction is more important than ever as we battle global shutdowns and shortages. The value of sustainability goes well beyond creating a better world.
As social purpose has become central to organizations, global businesses have made noteworthy corporate social responsibility (CSR) improvements in the supply chain, according to the Global CSR Risk and Performance Index.11 However, ratings on overall global sustainability performance has remained stagnant over the last few years with little improvement despite corporate commitments to create a more responsible economy—igniting a push for business leaders from stakeholders to do more than just vocalize commitments.
Variation by theme, region
Our data portrays significant thematic and geographic differences when it comes to global sustainability benchmarks. For example, organizations have been increasing their focus on the labor and human rights theme recently, and are improvingtheir performance year-over-year. With the emergence of laws around modern slavery, supply chain transparency, and disclosure, this trend will continue to dominate 2020 and the years that follow. However, lack of progress in the sustainable procurement theme shows vulnerability and limited visibility on suppliers—which is especially threatening in high-risk areas across the globe. (In the coming years, we predict a heightened focus on sustainable procurement based on our assessments.)
In terms of regions, European businesses have consistently outperformed companies in North America, Latin America and the Caribbean, Greater China, and AMEA (Africa, Middle East and Asia). While Europe’s supply chain sustainability score has improved over the years, North America isn’t far behind. Businesses in Latin America and Greater China are increasingly seeing authorities emphasize environmental inspections as well as anti-corruption and data protection legislations.
Overall, there’s clear evidence that sustainability has become a higher priority across the world. However, when assessing one’s own performance against global benchmarks, it’s crucial to take into account these geographic and theme-based differences. In order for businesses to stay ahead in the race toward sustainability, it will be critical to know where you stand on each theme based on your region.
Sustainability as risk management
Sustainability is also a risk management play. The environmental disclosure charity CDP estimates that companies could face roughly $1 trillion in costs related to climate change in the decades ahead unless they take proactive steps to prepare for the effects, such as cutting greenhouse gas emissions or reducing water usage throughout the entire supply chain.12 Businesses are also taking action to protect themselves reputationally, as society demands sustainable change and societal contributions from the brands they shop with.
The ’20s will be an exciting time for sustainability—especially where it matters most: the supply chain. Changes will be made to protect the world for our grandchildren and their grandchildren, keep vulnerable populations safe, save organizations money, and give brands the competitive edge they need to compete in a sustainable world. Supply chain professionals will need to get on board today to reap the benefits throughout the decade.
8. Louise Scott and Alan McGill, “Creating a strategy for a better world: How the Sustainable Development Goals can provide the framework for business to deliver progress to our global challenges,” https://www.pwc.com/gx/en/sustainability/SDG/sdg-2019.pdf
Businesses are cautiously optimistic as peak holiday shipping season draws near, with many anticipating year-over-year sales increases as they continue to battle challenging supply chain conditions.
That’s according to the DHL 2024 Peak Season Shipping Survey, released today by express shipping service provider DHL Express U.S. The company surveyed small and medium-sized enterprises (SMEs) to gauge their holiday business outlook compared to last year and found that a mix of optimism and “strategic caution” prevail ahead of this year’s peak.
Nearly half (48%) of the SMEs surveyed said they expect higher holiday sales compared to 2023, while 44% said they expect sales to remain on par with last year, and just 8% said they foresee a decline. Respondents said the main challenges to hitting those goals are supply chain problems (35%), inflation and fluctuating consumer demand (34%), staffing (16%), and inventory challenges (14%).
But respondents said they have strategies in place to tackle those issues. Many said they began preparing for holiday season earlier this year—with 45% saying they started planning in Q2 or earlier, up from 39% last year. Other strategies include expanding into international markets (35%) and leveraging holiday discounts (32%).
Sixty percent of respondents said they will prioritize personalized customer service as a way to enhance customer interactions and loyalty this year. Still others said they will invest in enhanced web and mobile experiences (23%) and eco-friendly practices (13%) to draw customers this holiday season.
The practice consists of 5,000 professionals from Accenture and from Avanade—the consulting firm’s joint venture with Microsoft. They will be supported by Microsoft product specialists who will work closely with the Accenture Center for Advanced AI. Together, that group will collaborate on AI and Copilot agent templates, extensions, plugins, and connectors to help organizations leverage their data and gen AI to reduce costs, improve efficiencies and drive growth, they said on Thursday.
Accenture and Avanade say they have already developed some AI tools for these applications. For example, a supplier discovery and risk agent can deliver real-time market insights, agile supply chain responses, and better vendor selection, which could result in up to 15% cost savings. And a procure-to-pay agent could improve efficiency by up to 40% and enhance vendor relations and satisfaction by addressing urgent payment requirements and avoiding disruptions of key services
Likewise, they have also built solutions for clients using Microsoft 365 Copilot technology. For example, they have created Copilots for a variety of industries and functions including finance, manufacturing, supply chain, retail, and consumer goods and healthcare.
Another part of the new practice will be educating clients how to use the technology, using an “Azure Generative AI Engineer Nanodegree program” to teach users how to design, build, and operationalize AI-driven applications on Azure, Microsoft’s cloud computing platform. The online classes will teach learners how to use AI models to solve real-world problems through automation, data insights, and generative AI solutions, the firms said.
“We are pleased to deepen our collaboration with Accenture to help our mutual customers develop AI-first business processes responsibly and securely, while helping them drive market differentiation,” Judson Althoff, executive vice president and chief commercial officer at Microsoft, said in a release. “By bringing together Copilots and human ambition, paired with the autonomous capabilities of an agent, we can accelerate AI transformation for organizations across industries and help them realize successful business outcomes through pragmatic innovation.”
Census data showed that overall retail sales in October were up 0.4% seasonally adjusted month over month and up 2.8% unadjusted year over year. That compared with increases of 0.8% month over month and 2% year over year in September.
October’s core retail sales as defined by NRF — based on the Census data but excluding automobile dealers, gasoline stations and restaurants — were unchanged seasonally adjusted month over month but up 5.4% unadjusted year over year.
Core sales were up 3.5% year over year for the first 10 months of the year, in line with NRF’s forecast for 2024 retail sales to grow between 2.5% and 3.5% over 2023. NRF is forecasting that 2024 holiday sales during November and December will also increase between 2.5% and 3.5% over the same time last year.
“October’s pickup in retail sales shows a healthy pace of spending as many consumers got an early start on holiday shopping,” NRF Chief Economist Jack Kleinhenz said in a release. “October sales were a good early step forward into the holiday shopping season, which is now fully underway. Falling energy prices have likely provided extra dollars for household spending on retail merchandise.”
Despite that positive trend, market watchers cautioned that retailers still need to offer competitive value propositions and customer experience in order to succeed in the holiday season. “The American consumer has been more resilient than anyone could have expected. But that isn’t a free pass for retailers to under invest in their stores,” Nikki Baird, VP of strategy & product at Aptos, a solutions provider of unified retail technology based out of Alpharetta, Georgia, said in a statement. “They need to make investments in labor, customer experience tech, and digital transformation. It has been too easy to kick the can down the road until you suddenly realize there’s no road left.”
A similar message came from Chip West, a retail and consumer behavior expert at the marketing, packaging, print and supply chain solutions provider RRD. “October’s increase proved to be slightly better than projections and was likely boosted by lower fuel prices. As inflation slowed for a number of months, prices in several categories have stabilized, with some even showing declines, offering further relief to consumers,” West said. “The data also looks to be a positive sign as we kick off the holiday shopping season. Promotions and discounts will play a prominent role in holiday shopping behavior as they are key influencers in consumer’s purchasing decisions.”
Third-party logistics (3PL) providers’ share of large real estate leases across the U.S. rose significantly through the third quarter of 2024 compared to the same time last year, as more retailers and wholesalers have been outsourcing their warehouse and distribution operations to 3PLs, according to a report from real estate firm CBRE.
Specifically, 3PLs’ share of bulk industrial leasing activity—covering leases of 100,000 square feet or more—rose to 34.1% through Q3 of this year from 30.6% through Q3 last year. By raw numbers, 3PLs have accounted for 498 bulk leases so far this year, up by 9% from the 457 at this time last year.
By category, 3PLs’ share of 34.1% ranked above other occupier types such as: general retail and wholesale (26.6), food and beverage (9.0), automobiles, tires, and parts (7.9), manufacturing (6.2), building materials and construction (5.6), e-commerce only (5.6), medical (2.7), and undisclosed (2.3).
On a quarterly basis, bulk leasing by 3PLs has steadily increased this year, reversing the steadily decreasing trend of 2023. CBRE pointed to three main reasons for that resurgence:
Import Flexibility. Labor disruptions, extreme weather patterns, and geopolitical uncertainty have led many companies to diversify their import locations. Using 3PLs allows for more inventory flexibility, a key component to retailer success in times of uncertainty.
Capital Allocation/Preservation. Warehousing and distribution of goods is expensive, draining capital resources for transportation costs, rent, or labor. But outsourcing to 3PLs provides companies with more flexibility to increase or decrease their inventories without any risk of signing their own lease commitments. And using a 3PL also allows companies to switch supply chain costs from capital to operational expenses.
Focus on Core Competency. Outsourcing their logistics operations to 3PLs allows companies to focus on core business competencies that drive revenue, such as product development, sales, and customer service.
Looking into the future, these same trends will continue to drive 3PL warehouse demand, CBRE said. Economic, geopolitical and supply chain uncertainty will remain prevalent in the coming quarters but will not diminish the need to effectively manage inventory levels.
That result came from the company’s “GEP Global Supply Chain Volatility Index,” an indicator tracking demand conditions, shortages, transportation costs, inventories, and backlogs based on a monthly survey of 27,000 businesses. The October index number was -0.39, which was up only slightly from its level of -0.43 in September.
Researchers found a steep rise in slack across North American supply chains due to declining factory activity in the U.S. In fact, purchasing managers at U.S. manufacturers made their strongest cutbacks to buying volumes in nearly a year and a half, indicating that factories in the world's largest economy are preparing for lower production volumes, GEP said.
Elsewhere, suppliers feeding Asia also reported spare capacity in October, albeit to a lesser degree than seen in Western markets. Europe's industrial plight remained a key feature of the data in October, as vendor capacity was significantly underutilized, reflecting a continuation of subdued demand in key manufacturing hubs across the continent.
"We're in a buyers' market. October is the fourth straight month that suppliers worldwide reported spare capacity, with notable contractions in factory demand across North America and Europe, underscoring the challenging outlook for Western manufacturers," Todd Bremer, vice president, GEP, said in a release. "President-elect Trump inherits U.S. manufacturers with plenty of spare capacity while in contrast, China's modest rebound and strong expansion in India demonstrate greater resilience in Asia."