Pierre-Francois Thaler is co-CEO and co-founder of EcoVadis (ecovadis.com), a provider of a collaborative platform for measuring and rating corporate social responsibility in global supply chains.
One of the most significant shifts we’ve seen since the start of this century is the rising importance of sustainability for businesses—particularly around environmental, social, and ethical performance. Increasing awareness of the catastrophic effects of climate change and the destruction of natural resources as well as a growing concern for human rights violations, inhumane working conditions, corruption, and more are driving companies to incorporate sustainability into their values and their mission statements.
Furthermore, the sustainability movement shows no sign of slowing down. Instead companies are expanding their focus beyond their own four walls. The increasingly globalized nature of our world has created supply chains with dozens of tiers across the globe. Sustainability risks have grown with globalization—but so have efforts to combat the dangers.
Just before the COVID-19 crisis, my company EcoVadis delivered its 100,000th sustainability rating and scorecard. EcoVadis’ ratings track performance of more than 65,000 businesses in supply chains across 160 countries. We’ve seen it all since our founding in 2007—and over the past 13 years, we’ve uncovered three major trends that depict why the 2020s will be a big decade for supply chain sustainability:
Trend 1: Social purpose is now core to business commitments.
Trend 2: Supply chain sustainability performance varies by region and across themes.
Trend 3: Sustainability is becoming a critical risk management tool.
At the core
Over the last few years, there has been a revived corporate emphasis on sustainability—especially as the global investment community’s interest in environmental, social, and governance factors has spiked.1For executives, there’s more pressure and new motivation to serve a purpose that is measured by more than quarterly earnings and growth. And this pressure isn’t only from investors, but customers and employees too; 62% percent of customers2 want companies to take action on sustainability, and nearly 40% of millennials have chosen a job3 because of company sustainability. The new goal: building long-term, sustainable value.
Last year, 181 CEOs of large global companies signed a “Statement of Purpose of a Corporation” that prioritized sustainability, stewardship, and people alongside profits.4 Then 2020 kicked off with the World Economic Forum’s Davos Manifesto, which urged companies to engage all stakeholders and promote respect for human rights throughout their global supply chains. On the funding side, 85% of individual investors now say that they are interested in sustainable investing.5 In fact, early this year BlackRock CEO Larry Fink announced plans to make environmental sustainability the focal point of the company’s investment decisions moving forward.6 While some believe that this progress may have slowed due to the recent COVID-19 pandemic, we believe that ultimately the momentum can’t be stopped.7
Furthermore, we’re seeing corporate sustainability commitments being made from every part of the world. Seventy-two percent of global companies now mention in their annual corporate and sustainability reports the United Nation Global Compact’s Sustainable Development Goals, which define global priorities and aspirations for business development into 2030.8 Companies are actively working toward sustainability, and we believe this will be the decade where transformative progress will be made.
In particular, we’re seeing many organizations make changes to improve sustainability performance starting in the supply chain. Why? Because the supply chain offers a clear and actionable roadmap for creating a networked impact and driving real improvements. For example, many companies are working to create “sustainable procurement” programs, where their corporate social responsibility principles are integrated into their procurement processes and decisions. A recent study found that companies with mature sustainable procurement programs report more benefits across the board, including an 88% increase in risk mitigation, 53% improvement in procurement metrics, 35% more cost savings, and 29% increase in innovation.9 Additionally, a study by the World Economic Forum and Accenture found that sustainable supply chain practices actually reduce supply chain costs by 9% to 16%.10 This fact is crucial because cost reduction is more important than ever as we battle global shutdowns and shortages. The value of sustainability goes well beyond creating a better world.
As social purpose has become central to organizations, global businesses have made noteworthy corporate social responsibility (CSR) improvements in the supply chain, according to the Global CSR Risk and Performance Index.11 However, ratings on overall global sustainability performance has remained stagnant over the last few years with little improvement despite corporate commitments to create a more responsible economy—igniting a push for business leaders from stakeholders to do more than just vocalize commitments.
Variation by theme, region
Our data portrays significant thematic and geographic differences when it comes to global sustainability benchmarks. For example, organizations have been increasing their focus on the labor and human rights theme recently, and are improvingtheir performance year-over-year. With the emergence of laws around modern slavery, supply chain transparency, and disclosure, this trend will continue to dominate 2020 and the years that follow. However, lack of progress in the sustainable procurement theme shows vulnerability and limited visibility on suppliers—which is especially threatening in high-risk areas across the globe. (In the coming years, we predict a heightened focus on sustainable procurement based on our assessments.)
In terms of regions, European businesses have consistently outperformed companies in North America, Latin America and the Caribbean, Greater China, and AMEA (Africa, Middle East and Asia). While Europe’s supply chain sustainability score has improved over the years, North America isn’t far behind. Businesses in Latin America and Greater China are increasingly seeing authorities emphasize environmental inspections as well as anti-corruption and data protection legislations.
Overall, there’s clear evidence that sustainability has become a higher priority across the world. However, when assessing one’s own performance against global benchmarks, it’s crucial to take into account these geographic and theme-based differences. In order for businesses to stay ahead in the race toward sustainability, it will be critical to know where you stand on each theme based on your region.
Sustainability as risk management
Sustainability is also a risk management play. The environmental disclosure charity CDP estimates that companies could face roughly $1 trillion in costs related to climate change in the decades ahead unless they take proactive steps to prepare for the effects, such as cutting greenhouse gas emissions or reducing water usage throughout the entire supply chain.12 Businesses are also taking action to protect themselves reputationally, as society demands sustainable change and societal contributions from the brands they shop with.
The ’20s will be an exciting time for sustainability—especially where it matters most: the supply chain. Changes will be made to protect the world for our grandchildren and their grandchildren, keep vulnerable populations safe, save organizations money, and give brands the competitive edge they need to compete in a sustainable world. Supply chain professionals will need to get on board today to reap the benefits throughout the decade.
8. Louise Scott and Alan McGill, “Creating a strategy for a better world: How the Sustainable Development Goals can provide the framework for business to deliver progress to our global challenges,” https://www.pwc.com/gx/en/sustainability/SDG/sdg-2019.pdf
Just 29% of supply chain organizations have the competitive characteristics they’ll need for future readiness, according to a Gartner survey released Tuesday. The survey focused on how organizations are preparing for future challenges and to keep their supply chains competitive.
Gartner surveyed 579 supply chain practitioners to determine the capabilities needed to manage the “future drivers of influence” on supply chains, which include artificial intelligence (AI) achievement and the ability to navigate new trade policies. According to the survey, the five competitive characteristics are: agility, resilience, regionalization, integrated ecosystems, and integrated enterprise strategy.
The survey analysis identified “leaders” among the respondents as supply chain organizations that have already developed at least three of the five competitive characteristics necessary to address the top five drivers of supply chain’s future.
Less than a third have met that threshold.
“Leaders shared a commitment to preparation through long-term, deliberate strategies, while non-leaders were more often focused on short-term priorities,” Pierfrancesco Manenti, vice president analyst in Gartner’s Supply Chain practice, said in a statement announcing the survey results.
“Most leaders have yet to invest in the most advanced technologies (e.g. real-time visibility, digital supply chain twin), but plan to do so in the next three-to-five years,” Manenti also said in the statement. “Leaders see technology as an enabler to their overall business strategies, while non-leaders more often invest in technology first, without having fully established their foundational capabilities.”
As part of the survey, respondents were asked to identify the future drivers of influence on supply chain performance over the next three to five years. The top five drivers are: achievement capability of AI (74%); the amount of new ESG regulations and trade policies being released (67%); geopolitical fight/transition for power (65%); control over data (62%); and talent scarcity (59%).
The analysis also identified four unique profiles of supply chain organizations, based on what their leaders deem as the most crucial capabilities for empowering their organizations over the next three to five years.
First, 54% of retailers are looking for ways to increase their financial recovery from returns. That’s because the cost to return a purchase averages 27% of the purchase price, which erases as much as 50% of the sales margin. But consumers have their own interests in mind: 76% of shoppers admit they’ve embellished or exaggerated the return reason to avoid a fee, a 39% increase from 2023 to 204.
Second, return experiences matter to consumers. A whopping 80% of shoppers stopped shopping at a retailer because of changes to the return policy—a 34% increase YoY.
Third, returns fraud and abuse is top-of-mind-for retailers, with wardrobing rising 38% in 2024. In fact, over two thirds (69%) of shoppers admit to wardrobing, which is the practice of buying an item for a specific reason or event and returning it after use. Shoppers also practice bracketing, or purchasing an item in a variety of colors or sizes and then returning all the unwanted options.
Fourth, returns come with a steep cost in terms of sustainability, with returns amounting to 8.4 billion pounds of landfill waste in 2023 alone.
“As returns have become an integral part of the shopper experience, retailers must balance meeting sky-high expectations with rising costs, environmental impact, and fraudulent behaviors,” Amena Ali, CEO of Optoro, said in the firm’s “2024 Returns Unwrapped” report. “By understanding shoppers’ behaviors and preferences around returns, retailers can create returns experiences that embrace their needs while driving deeper loyalty and protecting their bottom line.”
Facing an evolving supply chain landscape in 2025, companies are being forced to rethink their distribution strategies to cope with challenges like rising cost pressures, persistent labor shortages, and the complexities of managing SKU proliferation.
1. Optimize labor productivity and costs. Forward-thinking businesses are leveraging technology to get more done with fewer resources through approaches like slotting optimization, automation and robotics, and inventory visibility.
2. Maximize capacity with smart solutions. With e-commerce volumes rising, facilities need to handle more SKUs and orders without expanding their physical footprint. That can be achieved through high-density storage and dynamic throughput.
3. Streamline returns management. Returns are a growing challenge, thanks to the continued growth of e-commerce and the consumer practice of bracketing. Businesses can handle that with smarter reverse logistics processes like automated returns processing and reverse logistics visibility.
4. Accelerate order fulfillment with robotics. Robotic solutions are transforming the way orders are fulfilled, helping businesses meet customer expectations faster and more accurately than ever before by using autonomous mobile robots (AMRs and robotic picking.
5. Enhance end-of-line packaging. The final step in the supply chain is often the most visible to customers. So optimizing packaging processes can reduce costs, improve efficiency, and support sustainability goals through automated packaging systems and sustainability initiatives.
That clash has come as retailers have been hustling to adjust to pandemic swings like a renewed focus on e-commerce, then swiftly reimagining store experiences as foot traffic returned. But even as the dust settles from those changes, retailers are now facing renewed questions about how best to define their omnichannel strategy in a world where customers have increasing power and information.
The answer may come from a five-part strategy using integrated components to fortify omnichannel retail, EY said. The approach can unlock value and customer trust through great experiences, but only when implemented cohesively, not individually, EY warns.
The steps include:
1. Functional integration: Is your operating model and data infrastructure siloed between e-commerce and physical stores, or have you developed a cohesive unit centered around delivering seamless customer experience?
2. Customer insights: With consumer centricity at the heart of operations, are you analyzing all touch points to build a holistic view of preferences, behaviors, and buying patterns?
3. Next-generation inventory: Given the right customer insights, how are you utilizing advanced analytics to ensure inventory is optimized to meet demand precisely where and when it’s needed?
4. Distribution partnerships: Having ensured your customers find what they want where they want it, how are your distribution strategies adapting to deliver these choices to them swiftly and efficiently?
5. Real estate strategy: How is your real estate strategy interconnected with insights, inventory and distribution to enhance experience and maximize your footprint?
When approached cohesively, these efforts all build toward one overarching differentiator for retailers: a better customer experience that reaches from brand engagement and order placement through delivery and return, the EY study said. Amid continued volatility and an economy driven by complex customer demands, the retailers best set up to win are those that are striving to gain real-time visibility into stock levels, offer flexible fulfillment options and modernize merchandising through personalized and dynamic customer experiences.
Geopolitical rivalries, alliances, and aspirations are rewiring the global economy—and the imposition of new tariffs on foreign imports by the U.S. will accelerate that process, according to an analysis by Boston Consulting Group (BCG).
Without a broad increase in tariffs, world trade in goods will keep growing at an average of 2.9% annually for the next eight years, the firm forecasts in its report, “Great Powers, Geopolitics, and the Future of Trade.” But the routes goods travel will change markedly as North America reduces its dependence on China and China builds up its links with the Global South, which is cementing its power in the global trade map.
“Global trade is set to top $29 trillion by 2033, but the routes these goods will travel is changing at a remarkable pace,” Aparna Bharadwaj, managing director and partner at BCG, said in a release. “Trade lanes were already shifting from historical patterns and looming US tariffs will accelerate this. Navigating these new dynamics will be critical for any global business.”
To understand those changes, BCG modeled the direct impact of the 60/25/20 scenario (60% tariff on Chinese goods, a 25% on goods from Canada and Mexico, and a 20% on imports from all other countries). The results show that the tariffs would add $640 billion to the cost of importing goods from the top ten U.S. import nations, based on 2023 levels, unless alternative sources or suppliers are found.
In terms of product categories imported by the U.S., the greatest impact would be on imported auto parts and automotive vehicles, which would primarily affect trade with Mexico, the EU, and Japan. Consumer electronics, electrical machinery, and fashion goods would be most affected by higher tariffs on Chinese goods. Specifically, the report forecasts that a 60% tariff rate would add $61 billion to cost of importing consumer electronics products from China into the U.S.