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How are retailers meeting omnichannel demands in a COVID world?

Retailers were still honing their omnichannel business strategies last spring when COVID-19 hit. To gauge how companies responded and shifted their omnichannel fulfillment as well as last-mile deliveries during the pandemic, research firm ARC Advisory Group conducted a survey in the second half of 2020 in partnership with DC Velocity, our sister publication. This infographic offers a snapshot of the survey findings and illustrates how companies are rising to the omnichannel challenge during a global crisis.

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Gartner: GenAI set to impact procurement processes

Progress in generative AI (GenAI) is poised to impact business procurement processes through advancements in three areas—agentic reasoning, multimodality, and AI agents—according to Gartner Inc.

Those functions will redefine how procurement operates and significantly impact the agendas of chief procurement officers (CPOs). And 72% of procurement leaders are already prioritizing the integration of GenAI into their strategies, thus highlighting the recognition of its potential to drive significant improvements in efficiency and effectiveness, Gartner found in a survey conducted in July, 2024, with 258 global respondents.

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SMEs hopeful ahead of holiday peak

Businesses are cautiously optimistic as peak holiday shipping season draws near, with many anticipating year-over-year sales increases as they continue to battle challenging supply chain conditions.

That’s according to the DHL 2024 Peak Season Shipping Survey, released today by express shipping service provider DHL Express U.S. The company surveyed small and medium-sized enterprises (SMEs) to gauge their holiday business outlook compared to last year and found that a mix of optimism and “strategic caution” prevail ahead of this year’s peak.

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Accenture and Microsoft launch business AI unit

In a move to meet rising demand for AI transformation, Accenture and Microsoft are launching a copilot business transformation practice to help organizations reinvent their business functions with both generative and agentic AI and with Copilot technologies.


The practice consists of 5,000 professionals from Accenture and from Avanade—the consulting firm’s joint venture with Microsoft. They will be supported by Microsoft product specialists who will work closely with the Accenture Center for Advanced AI. Together, that group will collaborate on AI and Copilot agent templates, extensions, plugins, and connectors to help organizations leverage their data and gen AI to reduce costs, improve efficiencies and drive growth, they said on Thursday.

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Consumer sales kept ticking in October, NRF says

Retail sales grew solidly over the past two months, demonstrating households’ capacity to spend and the strength of the economy, according to a National Retail Federation (NRF) analysis of U.S. Census Bureau data.

Census data showed that overall retail sales in October were up 0.4% seasonally adjusted month over month and up 2.8% unadjusted year over year. That compared with increases of 0.8% month over month and 2% year over year in September.

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Mobile robots, drones move beyond the hype

Mobile robots, drones move beyond the hype

Supply chains are poised for accelerated adoption of mobile robots and drones as those technologies mature and companies focus on implementing artificial intelligence (AI) and automation across their logistics operations.

That’s according to data from Gartner’s Hype Cycle for Mobile Robots and Drones, released this week. The report shows that several mobile robotics technologies will mature over the next two to five years, and also identifies breakthrough and rising technologies set to have an impact further out.

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