An improving economy and a strong lineup of speakers and presentation topics drew more than 3,100 supply chain professionals from 41 countries to this year's Annual Global Conference in San Diego, California, USA. Participants enjoyed three days of educational seminars along with the new "Supply Chain of the Future" exhibition, which showcased cutting-edge supply chain technology, equipment, and services.
Not able to attend the conference this year or unable to get to all of the sessions you would have liked to attend? The following roundup of some of the sessions and events CSCMP's Supply Chain Quarterly's editors attended during the conference will help you fill in some of those gaps.
For additional information on this year's conference as well as the 2011 conference, which will take place from Oct. 2?5 in Philadelphia, visit the conference's website.
New board officers announced
In addition to being an educational event, CSCMP's Annual Global Conference also serves as the association's annual business meeting. As part of those proceedings, members elected the following officers to its board of directors:
Board of Directors Chair: Keith Turner, vice president of marketing and sales, Alcoa World Alumina
Immediate Past Chair: Robert B. Silverman, vice president of IT business systems, Tommy Hilfiger USA
Board Chair-Elect: Nancy W. Nix, executive director of the EMBA Program and professor of supply chain practice, Texas Christian University
Board Vice Chair: Rick J. Jackson, executive vice president, Limited Logistics Services
Secretary and Treasurer: Heather L. Sheehan, corporate director of global logistics, Danaher Corp.
A list of committee chairs who were appointed to CSCMP's Board of Directors is available here.
Long-time innovator honored with Distinguished Service Award
Chuck Taylor has never been afraid to tackle a difficult problem. In the 1980s, Taylor helped logistics and transportation professionals envision how the industry could operate after deregulation. Now, he's helping supply chain professionals envision how they can succeed after the end of "cheap oil."
CSCMP recently recognized Taylor for his lifetime commitment to finding practical solutions to intractable problems as well as for sharing that knowledge with others. At its 2010 Annual Global Conference in San Diego, the organization presented Taylor with its 45th Distinguished Service Award.
Taylor currently serves as principal of Awake! Consulting, an organization he founded to encourage supply chain professionals to get involved in shaping national energy policy. (See Taylor's article "The end of cheap oil: Are you ready?" from the Quarter 2/2007 issue of Supply Chain Quarterly.) It was appropriate, then, that Taylor used his acceptance speech at the conference to remind those in attendance that the industry is facing the unprecedented challenge of growing the economy while simultaneously reducing our dependence on oil.
But his message was not all gloom and doom. Taylor remains optimistic about the supply chain profession's ability to respond to this challenge. "There are incredible opportunities available for reducing waste and for conservation," he said. "In that way, supply chain improvements are better than new oil fields."
In fact, the end of cheap oil presents an enormous opportunity for supply chain professionals, according to Taylor. "You are a prerequisite for survival, and you will deliver as you always have," he said.
CSCMP session sampler
Here are summaries of just a few of the educational sessions that sparked interest at the annual conference. CSCMP members can learn more about these and other sessions by downloading the presentation slides from CSCMP's website. Slides are available at the "2010 Session Presentation Search" section under the "Educational Events" tab. A member log-in is required.
Panama: crossroads of global trade
The long-awaited Panama Canal expansion, slated for completion in 2014, will be a "game changer" that will make Panama "the most important cargo hub in the Americas," declared Rodolfo Sabonge, the Panama Canal Authority's vice president of market research and analysis, in his keynote speech at the Annual Global Conference.
Sabonge said the new, larger locks now under construction will fundamentally change the way carriers deploy their vessels because they will accommodate much bigger ships than the current infrastructure can handle. He predicted that some carriers would adopt a "reverse intermodal" approach, skipping calls on the U.S. West Coast and funneling containers destined for other U.S. markets through transshipment hubs in Panama. That route will be cheaper than intermodal moves via West Coast ports, particularly for 53-foot containers, he asserted. Furthermore, carriers will see financial benefit in picking up backhauls from the U.S. East and Gulf Coasts and Central and South America and feeding them into east-west routes served by the new class of giant, post-Panamax vessels, Sabonge said.
Containerized shipping is not the only industry segment that will benefit from an expanded Panama Canal. Large bulk and liquid carriers that currently are too large to transit the canal will have an entirely new route open to them, Sabonge said. For example, liquid natural gas (LNG) tankers will for the first time be able to use the canal. As a result, transportation and logistics costs for some commodities will drop sharply, and new markets and trade lanes will open up. In particular, this development will facilitate new trade flows between South America, Europe, and China, he said.
Changing trade and cost patterns as well as strong economic growth in South American markets will attract more manufacturing, assembly, and logistics operations to Panama, Sabonge predicted. To accommodate that anticipated growth, Panama is expanding the already city-sized Colón Free Zone near the canal's Atlantic entry point. According to the Free Zone's website, there are now 10 warehouse projects under way or planned for the near future. At the other end of the canal, the Panamá Pacífico industrial development is opening new office, warehousing, and manufacturing properties for international companies at a rapid pace. To help meet expected demand for a trained workforce, the Massachusetts Institute of Technology (MIT) and its Colombian affiliate, the Center for Latin American Logistics Innovation, will soon open a logistics and transportation education center in Panama.
New metrics will forecast supply chain trends
Academics and software companies are developing "predictive metrics" that will detect early warning signs of future problems in a supply chain. Unlike traditional metrics, which use historical data to benchmark activities, predictive metrics use information to identify a trend line and predict a shift in an activity before it happens. "Predictive metrics complement historical reporting for better decision making," said Lynda Haydamous, a project manager at the Boeing Company, in a session on that topic at the conference.
Current research on predictive metrics is attempting to determine the underlying factors that could cause future supply chain problems. For instance, high employee turnover might indicate that a supplier may have trouble delivering quality products. Other research is focusing on shifts in the areas of supply and demand, said Lawrence Lapide, a research affiliate at the Massachusetts Institute of Technology (MIT) Center for Transportation and Logistics. Examples of a supply shift include a supplier becoming unreliable, going out of business, or manufacturing degraded products. An example of a demand shift would be a customer dramatically increasing its orders.
The most important supply chain predictive metric now in development is the "Inventory Mix Quality Index," which indicates how an overstock or understock will affect the profit margin of a particular product, said ToolsGroup Chief Executive Officer Joseph D. Shamir. He believes that this metric could indicate when supply chain planners need to take corrective action to maintain profitability for specific stock-keeping units.
Ultimately the development of predictive metrics will help companies to better align their supply chains with their corporate objectives. As a result, the new metrics are popular with many corporate executives, Shamir said.
Get to know your customer
At many companies, supply chain interactions with the customer begin and end with making sure that the products are delivered when and where the customer wants them. At Avery Dennison, however, supply chain managers don't just focus on getting product to the customer, they also serve as an extension of the sales force.
Avery Dennison, which is one of the largest manufacturers of pressure-sensitive materials like labels, is both bigger and more supply chain-savvy than many of its customers. In fact, members of the company's Supply Chain Services Group often find themselves serving as logistics teachers and consultants to their customers, said Kent Packer, director of supply chain services, during a presentation at the conference.
Avery Dennison's supply chain specialists use sales calls as an opportunity to learn more about a customer's supply chain by asking questions like: What aspect of your supply chain drives you crazy? What's holding you back from success? What are your inventory turns?
If the customer reveals, for instance, that it's struggling with stocking problems, the Avery Dennison specialist might walk the client through basic inventory management concepts. From there, the discussion might turn to ways in which Avery Dennison's delivery services can help the client reduce its inventory (35 percent of Avery Dennison's offerings can be delivered in 24 hours). "We tell them, 'Let us be your warehouse,'" said Packer.
Programs such as this can not only help you make additional sales but also make you indispensable to your customer, said co-presenter Stan Fawcett of Brigham Young University. He noted that more companies want to rationalize their supplier base. A supplier that makes itself indispensable to its customer has a greater chance of keeping that business, he said.
Easy days are over for shippers
A top executive at International Paper said the days of abundant capacity and cheap rates in the U.S. trucking market are over. As a result, shippers need to prepare for a world where "we're not going to be able to move freight... the way we have in the past."
Tom Carpenter, director of logistics for North America for International Paper Company (IP), said the possible tightening of driver hours-of-service regulations together with the implementation of federal rules governing driver safety could take thousands of drivers and their rigs off the road. Another problem is the lack of infrastructure investment. "We are not, as a country, sufficiently reinvesting in our infrastructure to keep up with tonnage increases," said Carpenter, noting that truck traffic is growing 11 times faster than the growth of highway capacity.
IP belongs to the Coalition for Transportation Productivity, a group dedicated to raising the gross vehicle-weight limit to 97,000 pounds for single-trailer trucks operating on the nation's interstate highways and adding a sixth axle to the trailer for better braking and balance. Carpenter said that raising the gross vehicle-weight limit would enable the same amount of freight to be hauled in fewer trucks.
ReposiTrak, a global food traceability network operator, will partner with Upshop, a provider of store operations technology for food retailers, to create an end-to-end grocery traceability solution that reaches from the supply chain to the retail store, the firms said today.
The partnership creates a data connection between suppliers and the retail store. It works by integrating Salt Lake City-based ReposiTrak’s network of thousands of suppliers and their traceability shipment data with Austin, Texas-based Upshop’s network of more than 450 retailers and their retail stores.
That accomplishment is important because it will allow food sector trading partners to meet the U.S. FDA’s Food Safety Modernization Act Section 204d (FSMA 204) requirements that they must create and store complete traceability records for certain foods.
And according to ReposiTrak and Upshop, the traceability solution may also unlock potential business benefits. It could do that by creating margin and growth opportunities in stores by connecting supply chain data with store data, thus allowing users to optimize inventory, labor, and customer experience management automation.
"Traceability requires data from the supply chain and – importantly – confirmation at the retail store that the proper and accurate lot code data from each shipment has been captured when the product is received. The missing piece for us has been the supply chain data. ReposiTrak is the leader in capturing and managing supply chain data, starting at the suppliers. Together, we can deliver a single, comprehensive traceability solution," Mark Hawthorne, chief innovation and strategy officer at Upshop, said in a release.
"Once the data is flowing the benefits are compounding. Traceability data can be used to improve food safety, reduce invoice discrepancies, and identify ways to reduce waste and improve efficiencies throughout the store,” Hawthorne said.
Under FSMA 204, retailers are required by law to track Key Data Elements (KDEs) to the store-level for every shipment containing high-risk food items from the Food Traceability List (FTL). ReposiTrak and Upshop say that major industry retailers have made public commitments to traceability, announcing programs that require more traceability data for all food product on a faster timeline. The efforts of those retailers have activated the industry, motivating others to institute traceability programs now, ahead of the FDA’s enforcement deadline of January 20, 2026.
Inclusive procurement practices can fuel economic growth and create jobs worldwide through increased partnerships with small and diverse suppliers, according to a study from the Illinois firm Supplier.io.
The firm’s “2024 Supplier Diversity Economic Impact Report” found that $168 billion spent directly with those suppliers generated a total economic impact of $303 billion. That analysis can help supplier diversity managers and chief procurement officers implement programs that grow diversity spend, improve supply chain competitiveness, and increase brand value, the firm said.
The companies featured in Supplier.io’s report collectively supported more than 710,000 direct jobs and contributed $60 billion in direct wages through their investments in small and diverse suppliers. According to the analysis, those purchases created a ripple effect, supporting over 1.4 million jobs and driving $105 billion in total income when factoring in direct, indirect, and induced economic impacts.
“At Supplier.io, we believe that empowering businesses with advanced supplier intelligence not only enhances their operational resilience but also significantly mitigates risks,” Aylin Basom, CEO of Supplier.io, said in a release. “Our platform provides critical insights that drive efficiency and innovation, enabling companies to find and invest in small and diverse suppliers. This approach helps build stronger, more reliable supply chains.”
Logistics industry growth slowed in December due to a seasonal wind-down of inventory and following one of the busiest holiday shopping seasons on record, according to the latest Logistics Managers’ Index (LMI) report, released this week.
The monthly LMI was 57.3 in December, down more than a percentage point from November’s reading of 58.4. Despite the slowdown, economic activity across the industry continued to expand, as an LMI reading above 50 indicates growth and a reading below 50 indicates contraction.
The LMI researchers said the monthly conditions were largely due to seasonal drawdowns in inventory levels—and the associated costs of holding them—at the retail level. The LMI’s Inventory Levels index registered 50, falling from 56.1 in November. That reduction also affected warehousing capacity, which slowed but remained in expansion mode: The LMI’s warehousing capacity index fell 7 points to a reading of 61.6.
December’s results reflect a continued trend toward more typical industry growth patterns following recent years of volatility—and they point to a successful peak holiday season as well.
“Retailers were clearly correct in their bet to stock [up] on goods ahead of the holiday season,” the LMI researchers wrote in their monthly report. “Holiday sales from November until Christmas Eve were up 3.8% year-over-year according to Mastercard. This was largely driven by a 6.7% increase in e-commerce sales, although in-person spending was up 2.9% as well.”
And those results came during a compressed peak shopping cycle.
“The increase in spending came despite the shorter holiday season due to the late Thanksgiving,” the researchers also wrote, citing National Retail Federation (NRF) estimates that U.S. shoppers spent just short of a trillion dollars in November and December, making it the busiest holiday season of all time.
The LMI is a monthly survey of logistics managers from across the country. It tracks industry growth overall and across eight areas: inventory levels and costs; warehousing capacity, utilization, and prices; and transportation capacity, utilization, and prices. The report is released monthly by researchers from Arizona State University, Colorado State University, Rochester Institute of Technology, Rutgers University, and the University of Nevada, Reno, in conjunction with the Council of Supply Chain Management Professionals (CSCMP).
Specifically, the two sides remain at odds over provisions related to the deployment of semi-automated technologies like rail-mounted gantry cranes, according to an analysis by the Kansas-based 3PL Noatum Logistics. The ILA has strongly opposed further automation, arguing it threatens dockworker protections, while the USMX contends that automation enhances productivity and can create long-term opportunities for labor.
In fact, U.S. importers are already taking action to prevent the impact of such a strike, “pulling forward” their container shipments by rushing imports to earlier dates on the calendar, according to analysis by supply chain visibility provider Project44. That strategy can help companies to build enough safety stock to dampen the damage of events like the strike and like the steep tariffs being threatened by the incoming Trump administration.
Likewise, some ocean carriers have already instituted January surcharges in pre-emption of possible labor action, which could support inbound ocean rates if a strike occurs, according to freight market analysts with TD Cowen. In the meantime, the outcome of the new negotiations are seen with “significant uncertainty,” due to the contentious history of the discussion and to the timing of the talks that overlap with a transition between two White House regimes, analysts said.
That percentage is even greater than the 13.21% of total retail sales that were returned. Measured in dollars, returns (including both legitimate and fraudulent) last year reached $685 billion out of the $5.19 trillion in total retail sales.
“It’s clear why retailers want to limit bad actors that exhibit fraudulent and abusive returns behavior, but the reality is that they are finding stricter returns policies are not reducing the returns fraud they face,” Michael Osborne, CEO of Appriss Retail, said in a release.
Specifically, the report lists the leading types of returns fraud and abuse reported by retailers in 2024, including findings that:
60% of retailers surveyed reported incidents of “wardrobing,” or the act of consumers buying an item, using the merchandise, and then returning it.
55% cited cases of returning an item obtained through fraudulent or stolen tender, such as stolen credit cards, counterfeit bills, gift cards obtained through fraudulent means or fraudulent checks.
48% of retailers faced occurrences of returning stolen merchandise.
Together, those statistics show that the problem remains prevalent despite growing efforts by retailers to curb retail returns fraud through stricter returns policies, while still offering a sufficiently open returns policy to keep customers loyal, they said.
“Returns are a significant cost for retailers, and the rise of online shopping could increase this trend,” Kevin Mahoney, managing director, retail, Deloitte Consulting LLP, said. “As retailers implement policies to address this issue, they should avoid negatively affecting customer loyalty and retention. Effective policies should reduce losses for the retailer while minimally impacting the customer experience. This approach can be crucial for long-term success.”