The U.S. trucking market faces especially challenging conditions as it heads into the second half of 2011. With economic growth improving only haltingly and transportation capacity getting tighter, shippers and carriers find themselves at cross-purposes. Carriers want greater profits (and that often means higher rates), while shippers seek the right balance between ensuring that they get the service they need and combating price hikes. Indeed, full truckload rates are already on the rise in the United States. We expect to see a price hike in the range of 3 to 6 percent, excluding the impact of fuel surcharges.
Historically freight-price increases have been kept in check by the comparatively low barriers to entry or expansion in the truckload freight market as compared to other industries. Can we therefore expect to see price increases capped during this recovery and then reversed as new carriers add capacity? The shortterm answer almost certainly is no. That's because added regulation, oil price inflation, resurgent driver wages, and driver shortages are expected to drive up costs and keep capacity tight.
One indication that rates will remain high is the current trend in freight expenditures versus shipment volumes. Prices declined severely in 2009 as volumes dropped and carriers sacrificed margins in order to keep market share. Although shipment volumes have increased, the Cass Information Systems Freight Index shows freight expenditures outpacing shipment increases in 2010, with that tendency intensifying in Quarter 1 of 2011.1 (See Figure 1, which shows the Cass Index chart with an expenditures-to-shipment ratio added.) Only part of this increase was attributable to fuel costs; the rest was due to price increases sticking.
In response to the increase in shipment volume, U.S. truck capacity is rebuilding. Actual monthly production for Class 8 truck orders averaged 12,000 to 14,000 units/month in 2010, with the production rate accelerating at the end of that year. Sales of heavyduty trucks continue to recover and are even surpassing the estimated industry replacement rate of 14,000 to 16,000 units/month.2 But while this means capacity will increase, it won't be enough in the short term because of the accumulated deficit from carriers delaying purchases over the last three years.
Additionally, both shippers and carriers will struggle to deal with a worsening driver shortage. The total number of employed truckload drivers dropped from a peak of just under 500,000 in 2007 to just over 400,000 in January 2011. Driver wages have recently increased 3 to 4 percent after a drop of about 10 percent over the last two years.3 Only the weakness in general employment levels, especially in the construction industry, has kept driver wages from increasing even more. Look for wages to keep rising and for the trend to accelerate when construction recovers. At the same time, the Compliance Safety and Accountability (CSA) 2010 regulation will cause trucking companies to increase their driver safety screening, which will further slow hiring and reduce the driver pool.
Finally, carriers are being very cautious about adding capacity or making additional investments. The bankruptcy rate for carriers was lower in 2009-2010 than in previous recessions because assetrecovery prices dropped to levels that were unacceptable to banks. That meant more trucking companies survived than expected. But carriers were shaken by their near-death experience in 2009; as a result, they are being more cautious in 2011 and will wait until their fleets have reached capacity at higher prices before they consider expansion. Furthermore, recession- scarred banks will keep a lid on carriers' ambitions with tighter lending standards.
The importance of value creation
So how can logistics leaders get capacity assurance at a price they can defend? And how can carriers maximize profits without appearing to price-gouge?
The answer may lie in less-adversarial relationships and a greater focus on overall value creation. Transactional relationships that emphasize opportunistic bidding and capacity switching by shippers and carriers alike generally are on the wane and are even less appropriate for shippers in these capacityconstrained times. Instead shippers and carriers need to turn to a relationship model that emphasizes partnering and value creation while still putting lanes out to bid. This will assure reliable capacity for shippers and steadier, more profitable business for carriers.
The idea of achieving a value-creating partnership while still going out to bid may seem paradoxical. However, we have seen it work, with the shipper achieving 5- to 15-percent savings while the carrier increases profitability. The sourcing process no longer involves bidding wars that focus heavily on price and are followed by "winner's remorse." Rather, it is used to discover and create previously unseen value from carriers' proposals. For example, an incumbent carrier may keep the same overall shipment volumes but find some volume re-allocated to lanes where it is more profitable and therefore more competitive.
Here are four examples of how shippers and carriers can collaborate to create greater value and mutual gain.
• A broker monitors a shipper's needs on a lane and moves shipments from truckload to intermodal or even to boxcars when it knows the shipper can accept a longer transit time (and for boxcar, the transloads).
• A shipper commits volume to a carrier that can use that shipment as a backhaul for another shipper. The carrier is assured busy trucks on both hauls and can be more competitive.
• A carrier that has a surplus of trailers from a recent downsizing can drop trailers free of charge. The shipper benefits from having a pool of drop trailers instead of having to expand storage capacity. The carrier, in turn, is assured a better-paying lane and can earn more with its power units.
• A carrier coming out of a zone with low outbound volumes (for example, Florida) can offer extra capacity at very short notice, helping out a customer while being able to charge more than the spot backhaul rate.
The simple lesson is that just as the shipper that relies on low-ball bids will come up short on trucks in a capacity crunch, the carrier that relies on price increases to become more profitable will lose to the carrier that creates more value for the shipper. Clearly, shippers and carriers will face challenges in 2011 and beyond. But if value-seeking approaches and recent experience are any indication, collaboration and creative solutions can minimize—and possibly reverse—market-driven price increases.
Endnotes: 1. The Cass Freight Index is available at www.cassinfo.com/frtindex.html. 2. Morgan Stanley Research, Proprietary Freight Index, April 24, 2011, Exhibit 18. 3. Morgan Stanley Research, Exhibits 22-24.
Just 29% of supply chain organizations have the competitive characteristics they’ll need for future readiness, according to a Gartner survey released Tuesday. The survey focused on how organizations are preparing for future challenges and to keep their supply chains competitive.
Gartner surveyed 579 supply chain practitioners to determine the capabilities needed to manage the “future drivers of influence” on supply chains, which include artificial intelligence (AI) achievement and the ability to navigate new trade policies. According to the survey, the five competitive characteristics are: agility, resilience, regionalization, integrated ecosystems, and integrated enterprise strategy.
The survey analysis identified “leaders” among the respondents as supply chain organizations that have already developed at least three of the five competitive characteristics necessary to address the top five drivers of supply chain’s future.
Less than a third have met that threshold.
“Leaders shared a commitment to preparation through long-term, deliberate strategies, while non-leaders were more often focused on short-term priorities,” Pierfrancesco Manenti, vice president analyst in Gartner’s Supply Chain practice, said in a statement announcing the survey results.
“Most leaders have yet to invest in the most advanced technologies (e.g. real-time visibility, digital supply chain twin), but plan to do so in the next three-to-five years,” Manenti also said in the statement. “Leaders see technology as an enabler to their overall business strategies, while non-leaders more often invest in technology first, without having fully established their foundational capabilities.”
As part of the survey, respondents were asked to identify the future drivers of influence on supply chain performance over the next three to five years. The top five drivers are: achievement capability of AI (74%); the amount of new ESG regulations and trade policies being released (67%); geopolitical fight/transition for power (65%); control over data (62%); and talent scarcity (59%).
The analysis also identified four unique profiles of supply chain organizations, based on what their leaders deem as the most crucial capabilities for empowering their organizations over the next three to five years.
First, 54% of retailers are looking for ways to increase their financial recovery from returns. That’s because the cost to return a purchase averages 27% of the purchase price, which erases as much as 50% of the sales margin. But consumers have their own interests in mind: 76% of shoppers admit they’ve embellished or exaggerated the return reason to avoid a fee, a 39% increase from 2023 to 204.
Second, return experiences matter to consumers. A whopping 80% of shoppers stopped shopping at a retailer because of changes to the return policy—a 34% increase YoY.
Third, returns fraud and abuse is top-of-mind-for retailers, with wardrobing rising 38% in 2024. In fact, over two thirds (69%) of shoppers admit to wardrobing, which is the practice of buying an item for a specific reason or event and returning it after use. Shoppers also practice bracketing, or purchasing an item in a variety of colors or sizes and then returning all the unwanted options.
Fourth, returns come with a steep cost in terms of sustainability, with returns amounting to 8.4 billion pounds of landfill waste in 2023 alone.
“As returns have become an integral part of the shopper experience, retailers must balance meeting sky-high expectations with rising costs, environmental impact, and fraudulent behaviors,” Amena Ali, CEO of Optoro, said in the firm’s “2024 Returns Unwrapped” report. “By understanding shoppers’ behaviors and preferences around returns, retailers can create returns experiences that embrace their needs while driving deeper loyalty and protecting their bottom line.”
Facing an evolving supply chain landscape in 2025, companies are being forced to rethink their distribution strategies to cope with challenges like rising cost pressures, persistent labor shortages, and the complexities of managing SKU proliferation.
1. Optimize labor productivity and costs. Forward-thinking businesses are leveraging technology to get more done with fewer resources through approaches like slotting optimization, automation and robotics, and inventory visibility.
2. Maximize capacity with smart solutions. With e-commerce volumes rising, facilities need to handle more SKUs and orders without expanding their physical footprint. That can be achieved through high-density storage and dynamic throughput.
3. Streamline returns management. Returns are a growing challenge, thanks to the continued growth of e-commerce and the consumer practice of bracketing. Businesses can handle that with smarter reverse logistics processes like automated returns processing and reverse logistics visibility.
4. Accelerate order fulfillment with robotics. Robotic solutions are transforming the way orders are fulfilled, helping businesses meet customer expectations faster and more accurately than ever before by using autonomous mobile robots (AMRs and robotic picking.
5. Enhance end-of-line packaging. The final step in the supply chain is often the most visible to customers. So optimizing packaging processes can reduce costs, improve efficiency, and support sustainability goals through automated packaging systems and sustainability initiatives.
That clash has come as retailers have been hustling to adjust to pandemic swings like a renewed focus on e-commerce, then swiftly reimagining store experiences as foot traffic returned. But even as the dust settles from those changes, retailers are now facing renewed questions about how best to define their omnichannel strategy in a world where customers have increasing power and information.
The answer may come from a five-part strategy using integrated components to fortify omnichannel retail, EY said. The approach can unlock value and customer trust through great experiences, but only when implemented cohesively, not individually, EY warns.
The steps include:
1. Functional integration: Is your operating model and data infrastructure siloed between e-commerce and physical stores, or have you developed a cohesive unit centered around delivering seamless customer experience?
2. Customer insights: With consumer centricity at the heart of operations, are you analyzing all touch points to build a holistic view of preferences, behaviors, and buying patterns?
3. Next-generation inventory: Given the right customer insights, how are you utilizing advanced analytics to ensure inventory is optimized to meet demand precisely where and when it’s needed?
4. Distribution partnerships: Having ensured your customers find what they want where they want it, how are your distribution strategies adapting to deliver these choices to them swiftly and efficiently?
5. Real estate strategy: How is your real estate strategy interconnected with insights, inventory and distribution to enhance experience and maximize your footprint?
When approached cohesively, these efforts all build toward one overarching differentiator for retailers: a better customer experience that reaches from brand engagement and order placement through delivery and return, the EY study said. Amid continued volatility and an economy driven by complex customer demands, the retailers best set up to win are those that are striving to gain real-time visibility into stock levels, offer flexible fulfillment options and modernize merchandising through personalized and dynamic customer experiences.
Geopolitical rivalries, alliances, and aspirations are rewiring the global economy—and the imposition of new tariffs on foreign imports by the U.S. will accelerate that process, according to an analysis by Boston Consulting Group (BCG).
Without a broad increase in tariffs, world trade in goods will keep growing at an average of 2.9% annually for the next eight years, the firm forecasts in its report, “Great Powers, Geopolitics, and the Future of Trade.” But the routes goods travel will change markedly as North America reduces its dependence on China and China builds up its links with the Global South, which is cementing its power in the global trade map.
“Global trade is set to top $29 trillion by 2033, but the routes these goods will travel is changing at a remarkable pace,” Aparna Bharadwaj, managing director and partner at BCG, said in a release. “Trade lanes were already shifting from historical patterns and looming US tariffs will accelerate this. Navigating these new dynamics will be critical for any global business.”
To understand those changes, BCG modeled the direct impact of the 60/25/20 scenario (60% tariff on Chinese goods, a 25% on goods from Canada and Mexico, and a 20% on imports from all other countries). The results show that the tariffs would add $640 billion to the cost of importing goods from the top ten U.S. import nations, based on 2023 levels, unless alternative sources or suppliers are found.
In terms of product categories imported by the U.S., the greatest impact would be on imported auto parts and automotive vehicles, which would primarily affect trade with Mexico, the EU, and Japan. Consumer electronics, electrical machinery, and fashion goods would be most affected by higher tariffs on Chinese goods. Specifically, the report forecasts that a 60% tariff rate would add $61 billion to cost of importing consumer electronics products from China into the U.S.