Trade associations, trucking companies, and freight industry service providers are lining up to recognize and thank the nation’s 3.6 million professional truck drivers as part of National Truck Driver Appreciation Week (NTDAW), September 12-18.
The American Trucking Associations (ATA) kicked off the week by pointing to its NTDAW resources page, which includes tools and resources organizations of all kinds can use to initiate or enhance driver appreciation events. Also, beginning Monday and lasting all week, ATA will host a raffle to thank professional drivers, randomly picking drivers to win #NTDAW21 merchandise. Drivers can enter the raffle via the ATA website. The association has also joined forces with state trucking associations and the group Trucking Moves America Forward to post billboards thanking truckers at locations across the country, the group said.
“I call on every American to join ATA and me in honoring our drivers,” ATA Chair Sherri Garner Brumbaugh, president and CEO of Garner Trucking in Findlay, Ohio, said in a statement Monday. “This year has a special meaning in recognizing these frontline heroes who have continued to deliver life’s essentials during the pandemic.”
A variety of in-person events are taking place nationwide, as well. Transportation and logistics provider Werner Enterprises is honoring its 10,000 drivers with celebrations at select terminals throughout its network all week. The company kicked off the celebrations, which include grab-and-go lunches and gifts, at its terminals in Fontana, Calif., and Phoenix last week.
“Our professional drivers are the heart of our company, and we know they have a choice in who they work for,” Werner’s Chairman, President, and Chief Executive Officer Derek Leathers said in a statement. “At Werner, we take pride in showing appreciation for our drivers every day, and our respect extends out to all drivers within the industry. Their service and dedication to moving America’s goods is something we all rely on.”
Contract logistics provider DHL Supply Chain said it will recognize its 1,800 truck drivers with gifts and celebrations around the country as well, including raffles, giveaways, and cookouts.
“If the pandemic has taught us one thing, it is that our dedicated truck drivers are critically essential to ensuring we’re able to deliver exceptional outcomes for our customers,” Jim Monkmeyer, president, transportation, DHL Supply Chain, said in a statement. “Our drivers prove day-in and day-out their commitment to going the extra mile. Each is essential and we’re grateful for the opportunity to highlight their contributions to our customers’ business and celebrate them.”
Freight marketplace Truckstop.com is joining with nationwide truck stop operator Roady’s to host “Rockstars of the Road” appreciation events.
Truckstop.com will host appreciation booths at three Roady’s truck stop locations—in Jerome, Idaho, September 13; Baker City, Oregon, September 15; and Kenosha, Wis., September 17. Each location will have a photo booth with a backdrop designed to make truckers look like rockstars, “because they truly are rockstars of the road,” according to both companies.
Truckstop.com made the announcement in conjunction with the release of research about the “joys and challenges” of the trucking profession, in which they asked drivers about what attracted them to the industry, the hardships they face, and their concerns during the pandemic. Ninety-six percent of the 500 drivers surveyed said they feel their job is appreciated, and 56% said they feel proud to deliver essential goods to fellow Americans. Nearly three-quarters said they enjoy being in a profession that allows them to be “on the open road and explore the country” while 25% listed the greatest professional hardship as being on the road for long hours and/or days at a time. Just over half of respondents (51%) said they are concerned about bringing the Covid-19 virus home to their families as a result of their work, according to the survey.
Just 29% of supply chain organizations have the competitive characteristics they’ll need for future readiness, according to a Gartner survey released Tuesday. The survey focused on how organizations are preparing for future challenges and to keep their supply chains competitive.
Gartner surveyed 579 supply chain practitioners to determine the capabilities needed to manage the “future drivers of influence” on supply chains, which include artificial intelligence (AI) achievement and the ability to navigate new trade policies. According to the survey, the five competitive characteristics are: agility, resilience, regionalization, integrated ecosystems, and integrated enterprise strategy.
The survey analysis identified “leaders” among the respondents as supply chain organizations that have already developed at least three of the five competitive characteristics necessary to address the top five drivers of supply chain’s future.
Less than a third have met that threshold.
“Leaders shared a commitment to preparation through long-term, deliberate strategies, while non-leaders were more often focused on short-term priorities,” Pierfrancesco Manenti, vice president analyst in Gartner’s Supply Chain practice, said in a statement announcing the survey results.
“Most leaders have yet to invest in the most advanced technologies (e.g. real-time visibility, digital supply chain twin), but plan to do so in the next three-to-five years,” Manenti also said in the statement. “Leaders see technology as an enabler to their overall business strategies, while non-leaders more often invest in technology first, without having fully established their foundational capabilities.”
As part of the survey, respondents were asked to identify the future drivers of influence on supply chain performance over the next three to five years. The top five drivers are: achievement capability of AI (74%); the amount of new ESG regulations and trade policies being released (67%); geopolitical fight/transition for power (65%); control over data (62%); and talent scarcity (59%).
The analysis also identified four unique profiles of supply chain organizations, based on what their leaders deem as the most crucial capabilities for empowering their organizations over the next three to five years.
First, 54% of retailers are looking for ways to increase their financial recovery from returns. That’s because the cost to return a purchase averages 27% of the purchase price, which erases as much as 50% of the sales margin. But consumers have their own interests in mind: 76% of shoppers admit they’ve embellished or exaggerated the return reason to avoid a fee, a 39% increase from 2023 to 204.
Second, return experiences matter to consumers. A whopping 80% of shoppers stopped shopping at a retailer because of changes to the return policy—a 34% increase YoY.
Third, returns fraud and abuse is top-of-mind-for retailers, with wardrobing rising 38% in 2024. In fact, over two thirds (69%) of shoppers admit to wardrobing, which is the practice of buying an item for a specific reason or event and returning it after use. Shoppers also practice bracketing, or purchasing an item in a variety of colors or sizes and then returning all the unwanted options.
Fourth, returns come with a steep cost in terms of sustainability, with returns amounting to 8.4 billion pounds of landfill waste in 2023 alone.
“As returns have become an integral part of the shopper experience, retailers must balance meeting sky-high expectations with rising costs, environmental impact, and fraudulent behaviors,” Amena Ali, CEO of Optoro, said in the firm’s “2024 Returns Unwrapped” report. “By understanding shoppers’ behaviors and preferences around returns, retailers can create returns experiences that embrace their needs while driving deeper loyalty and protecting their bottom line.”
Facing an evolving supply chain landscape in 2025, companies are being forced to rethink their distribution strategies to cope with challenges like rising cost pressures, persistent labor shortages, and the complexities of managing SKU proliferation.
1. Optimize labor productivity and costs. Forward-thinking businesses are leveraging technology to get more done with fewer resources through approaches like slotting optimization, automation and robotics, and inventory visibility.
2. Maximize capacity with smart solutions. With e-commerce volumes rising, facilities need to handle more SKUs and orders without expanding their physical footprint. That can be achieved through high-density storage and dynamic throughput.
3. Streamline returns management. Returns are a growing challenge, thanks to the continued growth of e-commerce and the consumer practice of bracketing. Businesses can handle that with smarter reverse logistics processes like automated returns processing and reverse logistics visibility.
4. Accelerate order fulfillment with robotics. Robotic solutions are transforming the way orders are fulfilled, helping businesses meet customer expectations faster and more accurately than ever before by using autonomous mobile robots (AMRs and robotic picking.
5. Enhance end-of-line packaging. The final step in the supply chain is often the most visible to customers. So optimizing packaging processes can reduce costs, improve efficiency, and support sustainability goals through automated packaging systems and sustainability initiatives.
That clash has come as retailers have been hustling to adjust to pandemic swings like a renewed focus on e-commerce, then swiftly reimagining store experiences as foot traffic returned. But even as the dust settles from those changes, retailers are now facing renewed questions about how best to define their omnichannel strategy in a world where customers have increasing power and information.
The answer may come from a five-part strategy using integrated components to fortify omnichannel retail, EY said. The approach can unlock value and customer trust through great experiences, but only when implemented cohesively, not individually, EY warns.
The steps include:
1. Functional integration: Is your operating model and data infrastructure siloed between e-commerce and physical stores, or have you developed a cohesive unit centered around delivering seamless customer experience?
2. Customer insights: With consumer centricity at the heart of operations, are you analyzing all touch points to build a holistic view of preferences, behaviors, and buying patterns?
3. Next-generation inventory: Given the right customer insights, how are you utilizing advanced analytics to ensure inventory is optimized to meet demand precisely where and when it’s needed?
4. Distribution partnerships: Having ensured your customers find what they want where they want it, how are your distribution strategies adapting to deliver these choices to them swiftly and efficiently?
5. Real estate strategy: How is your real estate strategy interconnected with insights, inventory and distribution to enhance experience and maximize your footprint?
When approached cohesively, these efforts all build toward one overarching differentiator for retailers: a better customer experience that reaches from brand engagement and order placement through delivery and return, the EY study said. Amid continued volatility and an economy driven by complex customer demands, the retailers best set up to win are those that are striving to gain real-time visibility into stock levels, offer flexible fulfillment options and modernize merchandising through personalized and dynamic customer experiences.
Geopolitical rivalries, alliances, and aspirations are rewiring the global economy—and the imposition of new tariffs on foreign imports by the U.S. will accelerate that process, according to an analysis by Boston Consulting Group (BCG).
Without a broad increase in tariffs, world trade in goods will keep growing at an average of 2.9% annually for the next eight years, the firm forecasts in its report, “Great Powers, Geopolitics, and the Future of Trade.” But the routes goods travel will change markedly as North America reduces its dependence on China and China builds up its links with the Global South, which is cementing its power in the global trade map.
“Global trade is set to top $29 trillion by 2033, but the routes these goods will travel is changing at a remarkable pace,” Aparna Bharadwaj, managing director and partner at BCG, said in a release. “Trade lanes were already shifting from historical patterns and looming US tariffs will accelerate this. Navigating these new dynamics will be critical for any global business.”
To understand those changes, BCG modeled the direct impact of the 60/25/20 scenario (60% tariff on Chinese goods, a 25% on goods from Canada and Mexico, and a 20% on imports from all other countries). The results show that the tariffs would add $640 billion to the cost of importing goods from the top ten U.S. import nations, based on 2023 levels, unless alternative sources or suppliers are found.
In terms of product categories imported by the U.S., the greatest impact would be on imported auto parts and automotive vehicles, which would primarily affect trade with Mexico, the EU, and Japan. Consumer electronics, electrical machinery, and fashion goods would be most affected by higher tariffs on Chinese goods. Specifically, the report forecasts that a 60% tariff rate would add $61 billion to cost of importing consumer electronics products from China into the U.S.