West Coast ports to expand operations, tackle bottlenecks
As government leaders and the private sector attempt to address supply chain problems, industry experts say delays, disruptions will last well into 2022.
Supply chain challenges and product shortages remain in the spotlight, with government and private-sector officials taking steps this week to alleviate the strain on West Coast ports.
Representatives from the Biden administration met Wednesday with officials from the ports of Los Angeles and Long Beach, trade unions, and private companies to address the problems, saying the ports will move toward 24/7 operations to help speed the flow of goods through the Southern California gateways, which serve as the point of entry for 40% of shipping containers to the United States. Both ports took steps in September to expand operating hours, with Long Beach maximizing night operations and Los Angeles expanding weekend operating gate hours, and officials there say they are working with supply chain stakeholders to expand further.
The Port of Los Angeles will host a press conference at 10 a.m. Pacific Time/1 p.m. Eastern Time today to discuss details of the expansion plan.
Industry trade groups applauded the efforts Wednesday, but pointed to a slew of problems plaguing the supply chain, including a labor crisis that has been building throughout the pandemic. In a statement Wednesday, the Consumer Brands Association, which represents the consumer packaged goods industry, said today’s higher prices and supply chain bottlenecks are symptoms of the labor shortage in the United States. Consumer Brands President and CEO Geoff Freeman listed steps to alleviate the problem, including financial incentives for recruiting truck drivers, temporary visas to bring in workers to fill employment gaps, and “if needed, targeted use of the National Guard to relieve significant supply chain congestion.”
“We cannot ignore the warning signals of higher prices and reduced availability,” Freeman said in a press statement. “While our problems will not be solved overnight, with the administration’s engagement we are on a clearer path to tackling the supply chain crisis from every angle.”
The U.S. Chamber of Commerce echoed those sentiments, emphasizing corporate efforts to speed the flow of goods to shelves. Walmart, Target, FedEx, UPS, Samsung, and The Home Depot were among the companies at the White House Meeting Wednesday that have agreed to use the expanded hours on the West Coast to move more cargo off the docks.
“American companies are stepping up to combat the bottlenecks and delays and this will make a crucial difference as we seek to tackle this problem head-on,” Suzanne Clark, U.S. Chamber of Commerce president and CEO, said in a prepared statement. “This supply chain crisis is hurting businesses and consumers alike, leading to inflation and shortages of key supplies. Coupled with massive labor shortages, this is a major threat to our fragile economic recovery and long-term competitiveness.”
The degree to which West Coast port efforts will help alleviate supply chain pressures remains to be seen. In the meantime, other experts say the delays and disruptions caused by tight capacity, rising prices, a lack of labor, and accelerating consumer demand are likely to last well into 2022.
Alan Holland, CEO of intelligent sourcing solutions provider Keelvar, said earlier this month that the problems extend well beyond U.S. borders as shippers struggle with the higher costs of transporting goods. Companies that have strategic sourcing partnerships with transportation providers are in a better position when demand exceeds capacity, he said, leaving transactional buyers—those who typically rely more on spot market rates—at the end of the line. He said bulky goods such as furniture and home furnishings, as well as voluminous, low-value goods such as toys, will be among those in short supply through the holiday season.
“There’s a trust issue here,” Holland explained. “Where companies have decided to invest in partnerships and build mutual trust, those companies are getting their goods moved with greater certainty. Others who were tactical buyers … are suffering.”
Holland says he expects continued volatility beyond peak shipping season.
“[I think] it’s fair to say it will be close to 12 months, if not longer,” before there is any relief in the supply chain, he said. “Ahead of Chinese New Year, there won’t be any change in the situation; we can expect a lot of volatility.”
Zac Rogers, assistant professor of supply chain management at Colorado State University and a researcher for the monthly Logistics Manager’s Index (LMI), agreed, pointing to the high volume of goods moving through the supply chain since the summer of 2020—a situation that shows no signs of abating. The LMI gauges economic activity across the transportation and logistics industry, and has been tracking an extended growth run since the beginning of the pandemic. Consistent high transportation and warehousing costs coupled with tight capacity in both areas indicate a tough road ahead, he said.
“It seems like the supply chain is tired,” Rogers said in mid-September, commenting on the rapid growth in the channel since February of this year, in particular. “[Market conditions] are probably going to be tight for quite a while longer.”
Businesses are cautiously optimistic as peak holiday shipping season draws near, with many anticipating year-over-year sales increases as they continue to battle challenging supply chain conditions.
That’s according to the DHL 2024 Peak Season Shipping Survey, released today by express shipping service provider DHL Express U.S. The company surveyed small and medium-sized enterprises (SMEs) to gauge their holiday business outlook compared to last year and found that a mix of optimism and “strategic caution” prevail ahead of this year’s peak.
Nearly half (48%) of the SMEs surveyed said they expect higher holiday sales compared to 2023, while 44% said they expect sales to remain on par with last year, and just 8% said they foresee a decline. Respondents said the main challenges to hitting those goals are supply chain problems (35%), inflation and fluctuating consumer demand (34%), staffing (16%), and inventory challenges (14%).
But respondents said they have strategies in place to tackle those issues. Many said they began preparing for holiday season earlier this year—with 45% saying they started planning in Q2 or earlier, up from 39% last year. Other strategies include expanding into international markets (35%) and leveraging holiday discounts (32%).
Sixty percent of respondents said they will prioritize personalized customer service as a way to enhance customer interactions and loyalty this year. Still others said they will invest in enhanced web and mobile experiences (23%) and eco-friendly practices (13%) to draw customers this holiday season.
The practice consists of 5,000 professionals from Accenture and from Avanade—the consulting firm’s joint venture with Microsoft. They will be supported by Microsoft product specialists who will work closely with the Accenture Center for Advanced AI. Together, that group will collaborate on AI and Copilot agent templates, extensions, plugins, and connectors to help organizations leverage their data and gen AI to reduce costs, improve efficiencies and drive growth, they said on Thursday.
Accenture and Avanade say they have already developed some AI tools for these applications. For example, a supplier discovery and risk agent can deliver real-time market insights, agile supply chain responses, and better vendor selection, which could result in up to 15% cost savings. And a procure-to-pay agent could improve efficiency by up to 40% and enhance vendor relations and satisfaction by addressing urgent payment requirements and avoiding disruptions of key services
Likewise, they have also built solutions for clients using Microsoft 365 Copilot technology. For example, they have created Copilots for a variety of industries and functions including finance, manufacturing, supply chain, retail, and consumer goods and healthcare.
Another part of the new practice will be educating clients how to use the technology, using an “Azure Generative AI Engineer Nanodegree program” to teach users how to design, build, and operationalize AI-driven applications on Azure, Microsoft’s cloud computing platform. The online classes will teach learners how to use AI models to solve real-world problems through automation, data insights, and generative AI solutions, the firms said.
“We are pleased to deepen our collaboration with Accenture to help our mutual customers develop AI-first business processes responsibly and securely, while helping them drive market differentiation,” Judson Althoff, executive vice president and chief commercial officer at Microsoft, said in a release. “By bringing together Copilots and human ambition, paired with the autonomous capabilities of an agent, we can accelerate AI transformation for organizations across industries and help them realize successful business outcomes through pragmatic innovation.”
Census data showed that overall retail sales in October were up 0.4% seasonally adjusted month over month and up 2.8% unadjusted year over year. That compared with increases of 0.8% month over month and 2% year over year in September.
October’s core retail sales as defined by NRF — based on the Census data but excluding automobile dealers, gasoline stations and restaurants — were unchanged seasonally adjusted month over month but up 5.4% unadjusted year over year.
Core sales were up 3.5% year over year for the first 10 months of the year, in line with NRF’s forecast for 2024 retail sales to grow between 2.5% and 3.5% over 2023. NRF is forecasting that 2024 holiday sales during November and December will also increase between 2.5% and 3.5% over the same time last year.
“October’s pickup in retail sales shows a healthy pace of spending as many consumers got an early start on holiday shopping,” NRF Chief Economist Jack Kleinhenz said in a release. “October sales were a good early step forward into the holiday shopping season, which is now fully underway. Falling energy prices have likely provided extra dollars for household spending on retail merchandise.”
Despite that positive trend, market watchers cautioned that retailers still need to offer competitive value propositions and customer experience in order to succeed in the holiday season. “The American consumer has been more resilient than anyone could have expected. But that isn’t a free pass for retailers to under invest in their stores,” Nikki Baird, VP of strategy & product at Aptos, a solutions provider of unified retail technology based out of Alpharetta, Georgia, said in a statement. “They need to make investments in labor, customer experience tech, and digital transformation. It has been too easy to kick the can down the road until you suddenly realize there’s no road left.”
A similar message came from Chip West, a retail and consumer behavior expert at the marketing, packaging, print and supply chain solutions provider RRD. “October’s increase proved to be slightly better than projections and was likely boosted by lower fuel prices. As inflation slowed for a number of months, prices in several categories have stabilized, with some even showing declines, offering further relief to consumers,” West said. “The data also looks to be a positive sign as we kick off the holiday shopping season. Promotions and discounts will play a prominent role in holiday shopping behavior as they are key influencers in consumer’s purchasing decisions.”
Third-party logistics (3PL) providers’ share of large real estate leases across the U.S. rose significantly through the third quarter of 2024 compared to the same time last year, as more retailers and wholesalers have been outsourcing their warehouse and distribution operations to 3PLs, according to a report from real estate firm CBRE.
Specifically, 3PLs’ share of bulk industrial leasing activity—covering leases of 100,000 square feet or more—rose to 34.1% through Q3 of this year from 30.6% through Q3 last year. By raw numbers, 3PLs have accounted for 498 bulk leases so far this year, up by 9% from the 457 at this time last year.
By category, 3PLs’ share of 34.1% ranked above other occupier types such as: general retail and wholesale (26.6), food and beverage (9.0), automobiles, tires, and parts (7.9), manufacturing (6.2), building materials and construction (5.6), e-commerce only (5.6), medical (2.7), and undisclosed (2.3).
On a quarterly basis, bulk leasing by 3PLs has steadily increased this year, reversing the steadily decreasing trend of 2023. CBRE pointed to three main reasons for that resurgence:
Import Flexibility. Labor disruptions, extreme weather patterns, and geopolitical uncertainty have led many companies to diversify their import locations. Using 3PLs allows for more inventory flexibility, a key component to retailer success in times of uncertainty.
Capital Allocation/Preservation. Warehousing and distribution of goods is expensive, draining capital resources for transportation costs, rent, or labor. But outsourcing to 3PLs provides companies with more flexibility to increase or decrease their inventories without any risk of signing their own lease commitments. And using a 3PL also allows companies to switch supply chain costs from capital to operational expenses.
Focus on Core Competency. Outsourcing their logistics operations to 3PLs allows companies to focus on core business competencies that drive revenue, such as product development, sales, and customer service.
Looking into the future, these same trends will continue to drive 3PL warehouse demand, CBRE said. Economic, geopolitical and supply chain uncertainty will remain prevalent in the coming quarters but will not diminish the need to effectively manage inventory levels.
That result came from the company’s “GEP Global Supply Chain Volatility Index,” an indicator tracking demand conditions, shortages, transportation costs, inventories, and backlogs based on a monthly survey of 27,000 businesses. The October index number was -0.39, which was up only slightly from its level of -0.43 in September.
Researchers found a steep rise in slack across North American supply chains due to declining factory activity in the U.S. In fact, purchasing managers at U.S. manufacturers made their strongest cutbacks to buying volumes in nearly a year and a half, indicating that factories in the world's largest economy are preparing for lower production volumes, GEP said.
Elsewhere, suppliers feeding Asia also reported spare capacity in October, albeit to a lesser degree than seen in Western markets. Europe's industrial plight remained a key feature of the data in October, as vendor capacity was significantly underutilized, reflecting a continuation of subdued demand in key manufacturing hubs across the continent.
"We're in a buyers' market. October is the fourth straight month that suppliers worldwide reported spare capacity, with notable contractions in factory demand across North America and Europe, underscoring the challenging outlook for Western manufacturers," Todd Bremer, vice president, GEP, said in a release. "President-elect Trump inherits U.S. manufacturers with plenty of spare capacity while in contrast, China's modest rebound and strong expansion in India demonstrate greater resilience in Asia."