His long career as teacher, author, editor, and mentor of future supply chain professionals earned Dr. James R. Stock CSCMP's 2011 Distinguished Service Award.
The supply chain profession has many college and university educators who put heart and soul into teaching. Even among such a committed group, Dr. James R. Stock stands out. And that, in large part, is why the Council of Supply Chain Management Professionals (CSCMP) bestowed its 46th Distinguished Service Award on the University of South Florida professor. In handing out the award, CSCMP President Rick Blasgen said, "The accomplishments he has achieved through teaching, authoring textbooks, conducting research, editing journals, and educating supply chain professionals have left and will continue to leave an indelible mark on the supply chain profession."
Stock began his teaching career at the University of Notre Dame in 1975, long before supply chain management had emerged as a distinct discipline. He recognized that teaching traditional distribution management would not be sufficient in itself to prepare students for careers in a global economy, and he foresaw that what would come to be called supply chain management would have to become a part of the university curriculum.
In addition to the Distinguished Service Award, Stock has received the Armitage Medal and Eccles Medal from the International Society of Logistics and a 2006 Rainmaker Award from DC Velocity Magazine. He has published six books and over 150 articles, monographs, and proceedings papers. He has also served as editor of the International Journal of Physical Distribution & Logistics Management, Logistics Spectrum, and CSCMP's Journal of Business Logistics.
In a recent interview with Editor James Cooke, Stock discussed the current state and future of supply chain education.
Name: James R. Stock Title: Frank Harvey Endowed Professor of Marketing Organization: University of South Florida College of Business, Tampa, Florida, USA Education: Bachelor of Science in Biology and Chemistry, University of Miami; Master of Business Administration in Marketing, University of Miami; Doctor of Philosophy in Marketing and Logistics, The Ohio State University—Max M. Fisher College of Business. Work history: Formerly Professor of Marketing and Logistics at Michigan State University, Distinguished Visiting Professor at Air Force Institute of Technology, Associate Professor of Marketing at the University of Oklahoma, and Assistant Professor of Marketing at the University of Notre Dame. CSCMP member: since 1976
How has teaching supply chain management changed in the past decade or so?
One must remember that SCM (supply chain management) as a concept is less than 30 years old, originating in the literature in the mid-1980s. The first SCM courses began appearing in the 1990s, and initially they were slightly expanded logistics management courses. As they developed, they expanded to incorporate many non-logistics components such as manufacturing/production, sourcing, marketing, and many others. Thus, in terms of most businessrelated disciplines, the field is relatively young and, one could say, still immature from a developmental perspective.
Commensurate with the expanded concept of SCM, the teaching of the subject has also expanded to include a variety of topics never covered in traditional logistics classes. Topics such as lean management, Six Sigma, lifecycle assessment, the "perfect order," and others had to be included in a course on SCM. This required that teachers have the knowledge and expertise to include those topics in their classroom lectures and discussions. It also allowed for more collaborative teaching to occur, which meant that faculty from MIS (management information systems), finance, production, operations, and marketing could participate in the presentation of materials from their disciplines as they related to SCM.
How much influence does industry have on what's taught in the classroom today?
In the logistics and supply chain areas, industry has a great deal of influence on what is taught in the classroom. Historically, logistics and SCM faculty members have ongoing relationships with various businesses, which they then weave into their classroom presentations and discussions. Faculty read many of the professional trade journals that are sent to people in the field. Those periodicals include case studies, interviews, and so forth, which are very practitioner-oriented. So, through the reading of those materials, faculty members are able to utilize examples of companies and processes that are relevant to the teaching of logistics or SCM.
Additionally, when companies recruit on university campuses, they meet with faculty about the jobs for which they are interviewing, and they discuss the types of students they want to hire—skill sets, personal characteristics, computer expertise, previous experience. Thus, industry has both direct and indirect influence on what is being taught in today's college classroom.
Are supply chain executives pressing you to teach certain subjects?
In a few instances they are, especially if they have a very specific need for a particular skill set or knowledge. Generally, however, supply chain executives are looking for potential hires who are problem solvers, people who can see the "big picture," and those who possess both specialty and generalist knowledge. Of course, speaking and writing skills will always be in demand, because they never cease to be important elements of a successful career. Recognizing this, faculty members attempt to include topical material and teach pedagogy that will develop these skills in the students that take their classes.
How can the profession attract the best young minds into the field?
There are a number of ways the professionals can influence young people to consider logistics or SCM as career fields. First, they can provide paid summer internships that provide real-world experiences for future supply chain executives. Second, they can be involved in university career days, fairs, and programs where students have the opportunity to hear from the practitioner and can also raise questions and concerns about the logistics or supply chain fields. Third, practitioners can be "guest lecturers" in classes relating to logistics or SCM. Students always love to hear what's happening in businesses, and what better way to hear than to have practitioners share their stories with them? Fourth, logistics and SCM professionals can make their voices heard with college administrators who influence the funding and hiring of faculty members within colleges. It is difficult to graduate students in logistics or SCM if there is no, or insufficient, faculty available to teach those courses. Finally, companies can consider offering scholarships to logistics or SCM students based on scholastic achievement and interest in pursuing careers in the field. Such scholarships do not have to be large—typically $1,000 or less for each scholarship. The best students love to apply for such academic scholarships because of the prestige and status that they bring to their résumés.
What types of companies are recruiting supply chain graduates these days?
We have seen more logistics or supply chain service companies interested in graduates. For example, 3PLs (third-party logistics companies) and 4PLs (fourthparty logistics companies) have consistently been looking for graduates interested in pursuing careers in various areas such as transportation, warehousing, information systems, and consulting. Additionally, depending on the location of the university, recruiters may be looking for students with interests in retailing, manufacturing, or government.
How important is a Master of Business Administration (MBA) degree to a successful career in supply chains today?
MBAs are good to have for middle and senior management positions. For entry-level positions, a bachelor's degree is sufficient for most positions. Business experience continues to be a plus, even if that experience is not in logistics or SCM. A good approach for many students is to obtain the entry-level position, work for a few years, and then obtain the MBA as a part-time student, often taking night or online courses. Many universities are very creative and offer courses online, evenings, Saturdays only, or concentrated into courses lasting one to four weeks, rather than an entire term. In sum, obtaining an MBA is a good idea for almost every logistics or SCM person, but not necessarily right away after obtaining a bachelor's degree.
What advice would you give someone entering the profession today?
While the present economy is a difficult one, it is not really much different from previous periods when economic conditions were better. Just as the attributes of cost and service have been important in the past, and will continue to be important in the future, so too will personal traits such as oral and written communication skills, computer and information technology expertise, the willingness to work hard, being a team player, and having a concern and empathy for the customer and others be important in the hiring and promotion processes of companies now and in the future. I tell my students that if they want a challenging career—one filled with change and new things almost every day—and a desire to be able to significantly influence the well-being of companies and their customers, then logistics or SCM is for them. It is a career that offers personal satisfaction and good financial rewards for those who do their jobs well.
Just 29% of supply chain organizations have the competitive characteristics they’ll need for future readiness, according to a Gartner survey released Tuesday. The survey focused on how organizations are preparing for future challenges and to keep their supply chains competitive.
Gartner surveyed 579 supply chain practitioners to determine the capabilities needed to manage the “future drivers of influence” on supply chains, which include artificial intelligence (AI) achievement and the ability to navigate new trade policies. According to the survey, the five competitive characteristics are: agility, resilience, regionalization, integrated ecosystems, and integrated enterprise strategy.
The survey analysis identified “leaders” among the respondents as supply chain organizations that have already developed at least three of the five competitive characteristics necessary to address the top five drivers of supply chain’s future.
Less than a third have met that threshold.
“Leaders shared a commitment to preparation through long-term, deliberate strategies, while non-leaders were more often focused on short-term priorities,” Pierfrancesco Manenti, vice president analyst in Gartner’s Supply Chain practice, said in a statement announcing the survey results.
“Most leaders have yet to invest in the most advanced technologies (e.g. real-time visibility, digital supply chain twin), but plan to do so in the next three-to-five years,” Manenti also said in the statement. “Leaders see technology as an enabler to their overall business strategies, while non-leaders more often invest in technology first, without having fully established their foundational capabilities.”
As part of the survey, respondents were asked to identify the future drivers of influence on supply chain performance over the next three to five years. The top five drivers are: achievement capability of AI (74%); the amount of new ESG regulations and trade policies being released (67%); geopolitical fight/transition for power (65%); control over data (62%); and talent scarcity (59%).
The analysis also identified four unique profiles of supply chain organizations, based on what their leaders deem as the most crucial capabilities for empowering their organizations over the next three to five years.
First, 54% of retailers are looking for ways to increase their financial recovery from returns. That’s because the cost to return a purchase averages 27% of the purchase price, which erases as much as 50% of the sales margin. But consumers have their own interests in mind: 76% of shoppers admit they’ve embellished or exaggerated the return reason to avoid a fee, a 39% increase from 2023 to 204.
Second, return experiences matter to consumers. A whopping 80% of shoppers stopped shopping at a retailer because of changes to the return policy—a 34% increase YoY.
Third, returns fraud and abuse is top-of-mind-for retailers, with wardrobing rising 38% in 2024. In fact, over two thirds (69%) of shoppers admit to wardrobing, which is the practice of buying an item for a specific reason or event and returning it after use. Shoppers also practice bracketing, or purchasing an item in a variety of colors or sizes and then returning all the unwanted options.
Fourth, returns come with a steep cost in terms of sustainability, with returns amounting to 8.4 billion pounds of landfill waste in 2023 alone.
“As returns have become an integral part of the shopper experience, retailers must balance meeting sky-high expectations with rising costs, environmental impact, and fraudulent behaviors,” Amena Ali, CEO of Optoro, said in the firm’s “2024 Returns Unwrapped” report. “By understanding shoppers’ behaviors and preferences around returns, retailers can create returns experiences that embrace their needs while driving deeper loyalty and protecting their bottom line.”
Facing an evolving supply chain landscape in 2025, companies are being forced to rethink their distribution strategies to cope with challenges like rising cost pressures, persistent labor shortages, and the complexities of managing SKU proliferation.
1. Optimize labor productivity and costs. Forward-thinking businesses are leveraging technology to get more done with fewer resources through approaches like slotting optimization, automation and robotics, and inventory visibility.
2. Maximize capacity with smart solutions. With e-commerce volumes rising, facilities need to handle more SKUs and orders without expanding their physical footprint. That can be achieved through high-density storage and dynamic throughput.
3. Streamline returns management. Returns are a growing challenge, thanks to the continued growth of e-commerce and the consumer practice of bracketing. Businesses can handle that with smarter reverse logistics processes like automated returns processing and reverse logistics visibility.
4. Accelerate order fulfillment with robotics. Robotic solutions are transforming the way orders are fulfilled, helping businesses meet customer expectations faster and more accurately than ever before by using autonomous mobile robots (AMRs and robotic picking.
5. Enhance end-of-line packaging. The final step in the supply chain is often the most visible to customers. So optimizing packaging processes can reduce costs, improve efficiency, and support sustainability goals through automated packaging systems and sustainability initiatives.
That clash has come as retailers have been hustling to adjust to pandemic swings like a renewed focus on e-commerce, then swiftly reimagining store experiences as foot traffic returned. But even as the dust settles from those changes, retailers are now facing renewed questions about how best to define their omnichannel strategy in a world where customers have increasing power and information.
The answer may come from a five-part strategy using integrated components to fortify omnichannel retail, EY said. The approach can unlock value and customer trust through great experiences, but only when implemented cohesively, not individually, EY warns.
The steps include:
1. Functional integration: Is your operating model and data infrastructure siloed between e-commerce and physical stores, or have you developed a cohesive unit centered around delivering seamless customer experience?
2. Customer insights: With consumer centricity at the heart of operations, are you analyzing all touch points to build a holistic view of preferences, behaviors, and buying patterns?
3. Next-generation inventory: Given the right customer insights, how are you utilizing advanced analytics to ensure inventory is optimized to meet demand precisely where and when it’s needed?
4. Distribution partnerships: Having ensured your customers find what they want where they want it, how are your distribution strategies adapting to deliver these choices to them swiftly and efficiently?
5. Real estate strategy: How is your real estate strategy interconnected with insights, inventory and distribution to enhance experience and maximize your footprint?
When approached cohesively, these efforts all build toward one overarching differentiator for retailers: a better customer experience that reaches from brand engagement and order placement through delivery and return, the EY study said. Amid continued volatility and an economy driven by complex customer demands, the retailers best set up to win are those that are striving to gain real-time visibility into stock levels, offer flexible fulfillment options and modernize merchandising through personalized and dynamic customer experiences.
Geopolitical rivalries, alliances, and aspirations are rewiring the global economy—and the imposition of new tariffs on foreign imports by the U.S. will accelerate that process, according to an analysis by Boston Consulting Group (BCG).
Without a broad increase in tariffs, world trade in goods will keep growing at an average of 2.9% annually for the next eight years, the firm forecasts in its report, “Great Powers, Geopolitics, and the Future of Trade.” But the routes goods travel will change markedly as North America reduces its dependence on China and China builds up its links with the Global South, which is cementing its power in the global trade map.
“Global trade is set to top $29 trillion by 2033, but the routes these goods will travel is changing at a remarkable pace,” Aparna Bharadwaj, managing director and partner at BCG, said in a release. “Trade lanes were already shifting from historical patterns and looming US tariffs will accelerate this. Navigating these new dynamics will be critical for any global business.”
To understand those changes, BCG modeled the direct impact of the 60/25/20 scenario (60% tariff on Chinese goods, a 25% on goods from Canada and Mexico, and a 20% on imports from all other countries). The results show that the tariffs would add $640 billion to the cost of importing goods from the top ten U.S. import nations, based on 2023 levels, unless alternative sources or suppliers are found.
In terms of product categories imported by the U.S., the greatest impact would be on imported auto parts and automotive vehicles, which would primarily affect trade with Mexico, the EU, and Japan. Consumer electronics, electrical machinery, and fashion goods would be most affected by higher tariffs on Chinese goods. Specifically, the report forecasts that a 60% tariff rate would add $61 billion to cost of importing consumer electronics products from China into the U.S.