Digital trucking network provider Convoy plans to accelerate the development of its freight-matching app in response to surging customer demand after raising $260 million in financial backing, the firm said today.
That burst of fresh funding is just the latest example of investors pumping cash into the logistics sector, and could lead to a rising tide of consolidation as tech-driven startups gain increasing traction in their mission to absorb market share from older incumbents, a Convoy executive said.
The Seattle firm raised its new money through a $160 million “series E” preferred equity round led by Baillie Gifford and T. Rowe Price and a $100 million venture-debt investment from Hercules Capital Inc. The company has also secured a $150 million line of credit from J.P. Morgan. In total, the moves value Convoy at $3.8 billion.
Convoy leaders acknowledged that the nation’s freight networks have been stumbling through chaotic conditions during the pandemic, but said their technology offers a flexible system that supports elastic capacity that is appropriate to any economic cycle.
“We’ve seen some softening but the market has been riding an exceptional high since a few months after the start of Covid in mid-2020. No one knows where the market is going. What we do know is that productivity matters regardless of market conditions,” Convoy co-founder and CEO Dan Lewis said in an email.
“Right now we’re at yet another challenging point for the U.S. supply chain—logistics leaders have been through one of the most volatile periods in freight history and drivers are being squeezed by record-high fuel prices that have nearly doubled year-over-year. Businesses that run the most efficiently will be better positioned to thrive when the market is tight and when the market is soft,” Lewis said.
According to Convoy, its smartphone app connects shippers and freight brokers to a nationwide network of 400,000 trucks. Convoy says the result is truly “elastic” truckload freight capacity, allowing goods to be moved more efficiently and reducing the number of empty miles driven by truckers. That approach is particularly effective for small fleets—operating six or fewer trucks—which are typically the businesses most impacted by market fluctuation, the firm said.
That approach works just as well when trucking capacity is loose as when it’s tight, Lewis said. “We saw this play out in early 2019 as the market loosened after a very tight 2017-2018 period. Technology is the only path to scale flexibly with demand or to automatically adjust when demand decreases. Just as the cloud revolutionized the elastic capacity model for computing, machine learning and automation are revolutionizing elastic capacity for freight.”
Because its platform is designed to function just as well during both fat and lean times, Convoy said tech-based logistics firms are ascendant in a freight industry has historically underinvested in technology.
“We expect to see some consolidation. It will be less about combining digital players, and more about tech-led companies consolidating business from traditional incumbents, unable to keep up with the rapid pace of innovation and advancements taking place in the industry,” Lewis said. “Solutions built on technology and data deliver a better customer experience, lower costs, and improve sustainability—and that’s not something people will fight against. Those that stop innovating and ignore what their customers want, will fail.”
Recent months have seen investors from private equity and venture capital firms have been buying ownership shares in some logistics tech firms and acquiring others outright to roll them into mergers of multiple startups. The trend has touched areas from systems integrators like MHS Global and Fortna to 3PLs like RK Logistics, and from connected vehicle data platforms like Rand McNally and final mile delivery networks like Capital Express and ADL Delivery.
Just 29% of supply chain organizations have the competitive characteristics they’ll need for future readiness, according to a Gartner survey released Tuesday. The survey focused on how organizations are preparing for future challenges and to keep their supply chains competitive.
Gartner surveyed 579 supply chain practitioners to determine the capabilities needed to manage the “future drivers of influence” on supply chains, which include artificial intelligence (AI) achievement and the ability to navigate new trade policies. According to the survey, the five competitive characteristics are: agility, resilience, regionalization, integrated ecosystems, and integrated enterprise strategy.
The survey analysis identified “leaders” among the respondents as supply chain organizations that have already developed at least three of the five competitive characteristics necessary to address the top five drivers of supply chain’s future.
Less than a third have met that threshold.
“Leaders shared a commitment to preparation through long-term, deliberate strategies, while non-leaders were more often focused on short-term priorities,” Pierfrancesco Manenti, vice president analyst in Gartner’s Supply Chain practice, said in a statement announcing the survey results.
“Most leaders have yet to invest in the most advanced technologies (e.g. real-time visibility, digital supply chain twin), but plan to do so in the next three-to-five years,” Manenti also said in the statement. “Leaders see technology as an enabler to their overall business strategies, while non-leaders more often invest in technology first, without having fully established their foundational capabilities.”
As part of the survey, respondents were asked to identify the future drivers of influence on supply chain performance over the next three to five years. The top five drivers are: achievement capability of AI (74%); the amount of new ESG regulations and trade policies being released (67%); geopolitical fight/transition for power (65%); control over data (62%); and talent scarcity (59%).
The analysis also identified four unique profiles of supply chain organizations, based on what their leaders deem as the most crucial capabilities for empowering their organizations over the next three to five years.
First, 54% of retailers are looking for ways to increase their financial recovery from returns. That’s because the cost to return a purchase averages 27% of the purchase price, which erases as much as 50% of the sales margin. But consumers have their own interests in mind: 76% of shoppers admit they’ve embellished or exaggerated the return reason to avoid a fee, a 39% increase from 2023 to 204.
Second, return experiences matter to consumers. A whopping 80% of shoppers stopped shopping at a retailer because of changes to the return policy—a 34% increase YoY.
Third, returns fraud and abuse is top-of-mind-for retailers, with wardrobing rising 38% in 2024. In fact, over two thirds (69%) of shoppers admit to wardrobing, which is the practice of buying an item for a specific reason or event and returning it after use. Shoppers also practice bracketing, or purchasing an item in a variety of colors or sizes and then returning all the unwanted options.
Fourth, returns come with a steep cost in terms of sustainability, with returns amounting to 8.4 billion pounds of landfill waste in 2023 alone.
“As returns have become an integral part of the shopper experience, retailers must balance meeting sky-high expectations with rising costs, environmental impact, and fraudulent behaviors,” Amena Ali, CEO of Optoro, said in the firm’s “2024 Returns Unwrapped” report. “By understanding shoppers’ behaviors and preferences around returns, retailers can create returns experiences that embrace their needs while driving deeper loyalty and protecting their bottom line.”
Facing an evolving supply chain landscape in 2025, companies are being forced to rethink their distribution strategies to cope with challenges like rising cost pressures, persistent labor shortages, and the complexities of managing SKU proliferation.
1. Optimize labor productivity and costs. Forward-thinking businesses are leveraging technology to get more done with fewer resources through approaches like slotting optimization, automation and robotics, and inventory visibility.
2. Maximize capacity with smart solutions. With e-commerce volumes rising, facilities need to handle more SKUs and orders without expanding their physical footprint. That can be achieved through high-density storage and dynamic throughput.
3. Streamline returns management. Returns are a growing challenge, thanks to the continued growth of e-commerce and the consumer practice of bracketing. Businesses can handle that with smarter reverse logistics processes like automated returns processing and reverse logistics visibility.
4. Accelerate order fulfillment with robotics. Robotic solutions are transforming the way orders are fulfilled, helping businesses meet customer expectations faster and more accurately than ever before by using autonomous mobile robots (AMRs and robotic picking.
5. Enhance end-of-line packaging. The final step in the supply chain is often the most visible to customers. So optimizing packaging processes can reduce costs, improve efficiency, and support sustainability goals through automated packaging systems and sustainability initiatives.
Geopolitical rivalries, alliances, and aspirations are rewiring the global economy—and the imposition of new tariffs on foreign imports by the U.S. will accelerate that process, according to an analysis by Boston Consulting Group (BCG).
Without a broad increase in tariffs, world trade in goods will keep growing at an average of 2.9% annually for the next eight years, the firm forecasts in its report, “Great Powers, Geopolitics, and the Future of Trade.” But the routes goods travel will change markedly as North America reduces its dependence on China and China builds up its links with the Global South, which is cementing its power in the global trade map.
“Global trade is set to top $29 trillion by 2033, but the routes these goods will travel is changing at a remarkable pace,” Aparna Bharadwaj, managing director and partner at BCG, said in a release. “Trade lanes were already shifting from historical patterns and looming US tariffs will accelerate this. Navigating these new dynamics will be critical for any global business.”
To understand those changes, BCG modeled the direct impact of the 60/25/20 scenario (60% tariff on Chinese goods, a 25% on goods from Canada and Mexico, and a 20% on imports from all other countries). The results show that the tariffs would add $640 billion to the cost of importing goods from the top ten U.S. import nations, based on 2023 levels, unless alternative sources or suppliers are found.
In terms of product categories imported by the U.S., the greatest impact would be on imported auto parts and automotive vehicles, which would primarily affect trade with Mexico, the EU, and Japan. Consumer electronics, electrical machinery, and fashion goods would be most affected by higher tariffs on Chinese goods. Specifically, the report forecasts that a 60% tariff rate would add $61 billion to cost of importing consumer electronics products from China into the U.S.
That strategy is described by RILA President Brian Dodge in a document titled “2025 Retail Public Policy Agenda,” which begins by describing leading retailers as “dynamic and multifaceted businesses that begin on Main Street and stretch across the world to bring high value and affordable consumer goods to American families.”
RILA says its policy priorities support that membership in four ways:
Investing in people. Retail is for everyone; the place for a first job, 2nd chance, third act, or a side hustle – the retail workforce represents the American workforce.
Ensuring a safe, sustainable future. RILA is working with lawmakers to help shape policies that protect our customers and meet expectations regarding environmental concerns.
Leading in the community. Retail is more than a store; we are an integral part of the fabric of our communities.
“As Congress and the Trump administration move forward to adopt policies that reduce regulatory burdens, create economic growth, and bring value to American families, understanding how such policies will impact retailers and the communities we serve is imperative,” Dodge said. “RILA and its member companies look forward to collaborating with policymakers to provide industry-specific insights and data to help shape any policies under consideration.”