Both consumers and governments are increasingly expecting companies to be responsible for the environmental and human rights impact of their entire supply chain. But most companies are still struggling to assess their suppliers’ sustainability performance, let alone help them improve.
Today’s stakeholders and consumers care more than ever before about climate change and sustainability. In fact,63% of consumers across 17 countries say climate change is “very serious,” and57% are willing to pay more for products and brands that positively impact both society and the environment.1
It’swell documented that as much as 80% of a “buying” organization’s impact on air, land, water, biodiversity, and geological resources is not from its own internal operations but from those of its supply chain.2 (We define buying organizations as typically large multinationals that serve as “Tier 0” in the value chain.) However, most of these organizations are struggling just to assess their top-tier (Tier 1) suppliers’ activity.
The fifth edition of the “EcoVadis Business Sustainability Risk and Performance Index” gives a view on sustainability performance in global supply chains—including this multi-tier challenge.3 The Index is based on data derived from over 72,000 ratings conducted by EcoVadis on more than 46,000 companies between 2016–2020. EcoVadis scores organizations on 21 sustainability criteria across four themes: environment, labor and human rights, ethics, and sustainable procurement (SP). Sustainable procurement is defined as the adoption and integration of environmental and ethical principles into the procurement process. The SP theme is critical in determining a rated company’s overall score and is fundamental to unlocking the potential of a supply chain sustainability program. The scores for each of the themes range from zero to 100, with a score below 25 representing a high risk of environmental, human rights, or ethical violations; 25–44 representing medium risk; above 45 representing good performance; and above 64 is advanced.
The report reveals that there is generally steady progress by Tier 1 (and a few Tier 2) suppliers on their own environmental and social performance. However, scores in the sustainable procurement theme (which measures how well suppliers are monitoring their own supply base) for all tiers are either stagnant or declining, varying across regions and industries. This is concerning, as it means we are not making progress in monitoring a significant portion of the social and environmental impacts “upstream” in Tiers 2, 3, 4, and beyond.
Although sustainable procurement scores are stagnant or declining, executives continue to recognize the importance and emphasized need of sustainable procurement practices, particularly as they face global supply chain disruptions caused by the COVID-19 pandemic and an increased regulatory focus on supply chain due diligence. For example, the European Commission has proposed a new law that would hold large companies operating in the European Union accountable for environmental violations or human rights abuses committed by their suppliers. Under the proposed law, victims could sue companies for damages for violations done by their suppliers.
In order to get a fuller picture on their value chain sustainability performance and meet rising stakeholder and consumer expectations, companies must expand their visibility into deeper tiers of the supply base and measure what suppliers are doing across their own supply base. Cascading sustainable practices up the supply chain is key to unlocking the full potential of any sustainability program.
Sustainable procurement snapshot
In general, the Index report uncovers many positive findings. Most encouraging is that the overall sustainability performance of rated companies reached an average of 47.7 points in 2020 (up from 46.6 in 2019). This means global sustainability performance continues to improve and is a clear priority for businesses around the world.
However, there is room for improvement under the SP theme. While some individual regions display a stable performance in the SP theme, the global average score is declining year-over-year and falling significantly behind all the other categories. In 2020, the global SP average score was 37.6, compared to 38.7 in 2016.
The reasons behind these scores are complex, as there are a multitude of variables that can influence them. One big reason why the SP theme falls behind other categories is that there has been less awareness and maturity around sustainable procurement; it is just beginning to gain momentum. This is also why we see the SP score dropping in 2020 from 2016. As more companies begin their sustainable procurement journeys, there are more “first-time ratings.” These first-time ratings typically have lower scores because the companies are just starting their SP programs, resulting in a lower average score than in recent years.
Performance varies when comparing the SP scores in different regions as well. Europe is the clear leader with an SP score of 42.0 in 2020 (a relatively stable, five-year score development). In fact, the continent’s SP performance has held steady or improved for the European Union (EU)’s four largest economies of Germany, France, Italy, and Spain.
The most northern EU member states (including Sweden, Finland, and Denmark) have maintained their remarkably strong and consistent level of scoring in the SP theme. This is largely due to a longstanding social and political commitment to climate action that is shared widely across the Nordic region.
Overall North America also shows improvement, gaining ground on Europe in terms of global sustainability performance. While Europe is home tonearly half of the world’s most sustainable publicly listed companies,4 North American organizations are reducing their performance gap at an increasingly rapid pace. With KPMG reporting that over 90% of the top 100 companies by revenue in North America areengaged in sustainability reporting,5 the region has definitely become one to watch in terms of corporate sustainability leadership.
But when it comes to the SP score, North America has been on a steady decline since 2017. Other regions continue to struggle in SP too. For example, Portugal showed a decline in its 2020 SP score, as did several areas in certain Central and Eastern European states that joined the EU in 2004 or later. Companies in the United Kingdom have also shown a steady decline in their SP scores for the last three years, which is largely due to the ongoing regulatory and political fallout from Brexit. All remaining regions also experienced SP score drops over the past five years, most prominently in the Greater China region.
Greater China scored 28.8 in 2020, down from 33.3 in 2016. Recent events—such as the ongoing energy crisis and pandemic-related travel restrictions—highlight the challenges companies face when monitoring sustainability risks in Chinese supply chains. Chinese companies must develop their sustainable procurement management systems in order to minimize upstream impact, both in their own and in their customers’ supply chains.
Sustainable procurement performance also varies greatly among industries. The last five years’ worth of SP performance data shows a downward trend across industries. This trend was worsened by the COVID-19 pandemic.
Heavy manufacturing and construction are the only two outliers among the ten industries assessed. These industries were able to maintain or improve their SP performance from 2019 to 2020. While these industries saw improvement, they fell shy of their best scores to date. The construction industry’s 2020 score (38.0) remains lower than its 2016 score of 39.8, and heavy manufacturing’s 2020 score (38.1) is slightly lower than its 2017 and 2018 scores of 38.3.
The steady decline in SP performance is largely due to COVID-19 drastically disrupting the global supply chain and exposing more risks than in previous years. For example, thenumber of child laborers increased in 2020 for the first time in 20 years.6 This is an example of the types of activities that companies need to monitor within their supply chain. If a company works with a supplier that uses forced child labor and the company isn’t aware, then they aren’t taking the proper precautions and due diligence to make a positive impact for both people and the planet.
The SP performance results suggest that a majority of businesses are unprepared to meet upcoming supply chain due diligence regulations and are potentially exposed to significant risk, especially in their relationships with suppliers further up the value chain.
Action items
When looking at the data from a holistic point-of-view, sustainability performance around the globe is improving. But there is still exponential room for growth, especially across the SP theme. The question at hand: What should business leaders consider when looking to improve their efforts and make a positive impact on people and the planet?
Recognizing that adverse social and environmental impacts are embedded overwhelmingly in the upstream value chain, business leaders must act to integrate sustainability into the purchasing criteria and relationships at every tier of the supply chain. This need to act becomes even more important as the EU prepares to implement mandatory due diligence regulations.
One action business executives can take right now is risk mapping, which is the process of mapping out an entire supply base for ethical, social, and environmental risks. There are tools available to create predictive profiles of suppliers, built upon intrinsic risk data about industry category and country of operation for each supplier (for example, based on comprehensive country- and category-risk profiles). Risk mapping is essential to gaining visibility into the intrinsic risks of suppliers, and it facilitates the effective prioritization of further due diligence assessment and monitoring activities.
Risk mapping is an important component of a companies’ obligations under theGerman Supply Chain Due Diligence Act, and it is also expected to be part of the EU’s forthcoming mandatory supply chain due diligence requirements. Companies with headquarters or subsidiaries in Europe will likely need to engage in formal supply chain due diligence steps and risk management at a much higher rate, such as engaging with individual suppliers through performance assessments. Non-European companies may also be subject to increased scrutiny over their own sustainable procurement practices if they maintain trade relationships with business partners subject to such legislation.
As a result of this legislation, companies should become more familiar with their supply chain and proactively implement actions to ensure sustainability considerations are integrated into the procurement function. Due to the risks and regulations surrounding sustainability, companies need to take a more holistic approach to supplier engagements and implement supplier assessment programs that include sustainable procurement as a criterion. The supplier selection process should be about more than just picking the most cost-efficient option. It should also consider whether potential suppliers align with the core values of the company, including but not limited to human rights and sustainability.
This means companies should measure and benchmark performance on environmental, social, and corporate governance (ESG) issues, including everything from worker safety to carbon emissions, and then provide guidance on tactics for improvement. If executives want to maximize their sustainability impact and scale results meaningfully, then they should work **ital{with} suppliers and incentivize them to integrate sustainability considerations into the procurement functions, rather than just expect them to do it themselves. Companies need to implement actions intended to monitor and improve sustainability performance. This could include annual performance evaluations that identify areas for improvement that the company can help the supplier with. It could also include mapping risk exposure ahead of time. In fact, regular supplier assessments on environmental or social practices have become more common over the past few years. In 2016, only 24% of EcoVadis rated companies were issuing regular supplier assessments, but as of 2020, 33% of companies were doing so.
Regular assessments are not the only key SP actions making their way into the mainstream of corporate sustainability tools. In 2016, only 14% of rated companies had a supplier corporate social responsibility (CSR) code of conduct in place; as of 2020, 26% of companies have codes of conduct established. There has also been a steady increase in integration of social or environmental clauses in supply contracts, CSR risk analysis prior to supply assessments or audits, training of buyers on social and environmental issues within the supply chain, and on-site audits of suppliers on environmental or social issues.
As sustainable procurement increasingly becomes the norm for buying companies—fueled by greater ambition around climate action and an evolving regulatory landscape—suppliers will be called upon to implement comprehensive sustainability practices and provide greater supply chain transparency. As uncertainty lingers in the global supply chain, the time for planning and setting targets has passed. Now is the time for companies to focus on real and tangible actions that drive impact.
Just 29% of supply chain organizations have the competitive characteristics they’ll need for future readiness, according to a Gartner survey released Tuesday. The survey focused on how organizations are preparing for future challenges and to keep their supply chains competitive.
Gartner surveyed 579 supply chain practitioners to determine the capabilities needed to manage the “future drivers of influence” on supply chains, which include artificial intelligence (AI) achievement and the ability to navigate new trade policies. According to the survey, the five competitive characteristics are: agility, resilience, regionalization, integrated ecosystems, and integrated enterprise strategy.
The survey analysis identified “leaders” among the respondents as supply chain organizations that have already developed at least three of the five competitive characteristics necessary to address the top five drivers of supply chain’s future.
Less than a third have met that threshold.
“Leaders shared a commitment to preparation through long-term, deliberate strategies, while non-leaders were more often focused on short-term priorities,” Pierfrancesco Manenti, vice president analyst in Gartner’s Supply Chain practice, said in a statement announcing the survey results.
“Most leaders have yet to invest in the most advanced technologies (e.g. real-time visibility, digital supply chain twin), but plan to do so in the next three-to-five years,” Manenti also said in the statement. “Leaders see technology as an enabler to their overall business strategies, while non-leaders more often invest in technology first, without having fully established their foundational capabilities.”
As part of the survey, respondents were asked to identify the future drivers of influence on supply chain performance over the next three to five years. The top five drivers are: achievement capability of AI (74%); the amount of new ESG regulations and trade policies being released (67%); geopolitical fight/transition for power (65%); control over data (62%); and talent scarcity (59%).
The analysis also identified four unique profiles of supply chain organizations, based on what their leaders deem as the most crucial capabilities for empowering their organizations over the next three to five years.
First, 54% of retailers are looking for ways to increase their financial recovery from returns. That’s because the cost to return a purchase averages 27% of the purchase price, which erases as much as 50% of the sales margin. But consumers have their own interests in mind: 76% of shoppers admit they’ve embellished or exaggerated the return reason to avoid a fee, a 39% increase from 2023 to 204.
Second, return experiences matter to consumers. A whopping 80% of shoppers stopped shopping at a retailer because of changes to the return policy—a 34% increase YoY.
Third, returns fraud and abuse is top-of-mind-for retailers, with wardrobing rising 38% in 2024. In fact, over two thirds (69%) of shoppers admit to wardrobing, which is the practice of buying an item for a specific reason or event and returning it after use. Shoppers also practice bracketing, or purchasing an item in a variety of colors or sizes and then returning all the unwanted options.
Fourth, returns come with a steep cost in terms of sustainability, with returns amounting to 8.4 billion pounds of landfill waste in 2023 alone.
“As returns have become an integral part of the shopper experience, retailers must balance meeting sky-high expectations with rising costs, environmental impact, and fraudulent behaviors,” Amena Ali, CEO of Optoro, said in the firm’s “2024 Returns Unwrapped” report. “By understanding shoppers’ behaviors and preferences around returns, retailers can create returns experiences that embrace their needs while driving deeper loyalty and protecting their bottom line.”
Facing an evolving supply chain landscape in 2025, companies are being forced to rethink their distribution strategies to cope with challenges like rising cost pressures, persistent labor shortages, and the complexities of managing SKU proliferation.
1. Optimize labor productivity and costs. Forward-thinking businesses are leveraging technology to get more done with fewer resources through approaches like slotting optimization, automation and robotics, and inventory visibility.
2. Maximize capacity with smart solutions. With e-commerce volumes rising, facilities need to handle more SKUs and orders without expanding their physical footprint. That can be achieved through high-density storage and dynamic throughput.
3. Streamline returns management. Returns are a growing challenge, thanks to the continued growth of e-commerce and the consumer practice of bracketing. Businesses can handle that with smarter reverse logistics processes like automated returns processing and reverse logistics visibility.
4. Accelerate order fulfillment with robotics. Robotic solutions are transforming the way orders are fulfilled, helping businesses meet customer expectations faster and more accurately than ever before by using autonomous mobile robots (AMRs and robotic picking.
5. Enhance end-of-line packaging. The final step in the supply chain is often the most visible to customers. So optimizing packaging processes can reduce costs, improve efficiency, and support sustainability goals through automated packaging systems and sustainability initiatives.
That clash has come as retailers have been hustling to adjust to pandemic swings like a renewed focus on e-commerce, then swiftly reimagining store experiences as foot traffic returned. But even as the dust settles from those changes, retailers are now facing renewed questions about how best to define their omnichannel strategy in a world where customers have increasing power and information.
The answer may come from a five-part strategy using integrated components to fortify omnichannel retail, EY said. The approach can unlock value and customer trust through great experiences, but only when implemented cohesively, not individually, EY warns.
The steps include:
1. Functional integration: Is your operating model and data infrastructure siloed between e-commerce and physical stores, or have you developed a cohesive unit centered around delivering seamless customer experience?
2. Customer insights: With consumer centricity at the heart of operations, are you analyzing all touch points to build a holistic view of preferences, behaviors, and buying patterns?
3. Next-generation inventory: Given the right customer insights, how are you utilizing advanced analytics to ensure inventory is optimized to meet demand precisely where and when it’s needed?
4. Distribution partnerships: Having ensured your customers find what they want where they want it, how are your distribution strategies adapting to deliver these choices to them swiftly and efficiently?
5. Real estate strategy: How is your real estate strategy interconnected with insights, inventory and distribution to enhance experience and maximize your footprint?
When approached cohesively, these efforts all build toward one overarching differentiator for retailers: a better customer experience that reaches from brand engagement and order placement through delivery and return, the EY study said. Amid continued volatility and an economy driven by complex customer demands, the retailers best set up to win are those that are striving to gain real-time visibility into stock levels, offer flexible fulfillment options and modernize merchandising through personalized and dynamic customer experiences.
Geopolitical rivalries, alliances, and aspirations are rewiring the global economy—and the imposition of new tariffs on foreign imports by the U.S. will accelerate that process, according to an analysis by Boston Consulting Group (BCG).
Without a broad increase in tariffs, world trade in goods will keep growing at an average of 2.9% annually for the next eight years, the firm forecasts in its report, “Great Powers, Geopolitics, and the Future of Trade.” But the routes goods travel will change markedly as North America reduces its dependence on China and China builds up its links with the Global South, which is cementing its power in the global trade map.
“Global trade is set to top $29 trillion by 2033, but the routes these goods will travel is changing at a remarkable pace,” Aparna Bharadwaj, managing director and partner at BCG, said in a release. “Trade lanes were already shifting from historical patterns and looming US tariffs will accelerate this. Navigating these new dynamics will be critical for any global business.”
To understand those changes, BCG modeled the direct impact of the 60/25/20 scenario (60% tariff on Chinese goods, a 25% on goods from Canada and Mexico, and a 20% on imports from all other countries). The results show that the tariffs would add $640 billion to the cost of importing goods from the top ten U.S. import nations, based on 2023 levels, unless alternative sources or suppliers are found.
In terms of product categories imported by the U.S., the greatest impact would be on imported auto parts and automotive vehicles, which would primarily affect trade with Mexico, the EU, and Japan. Consumer electronics, electrical machinery, and fashion goods would be most affected by higher tariffs on Chinese goods. Specifically, the report forecasts that a 60% tariff rate would add $61 billion to cost of importing consumer electronics products from China into the U.S.