As a supply chain manager, your day starts early. Once in the office, the calls, e-mails, and meetings come fast and furious. By the time the day is over, it is late and you may be tired. But good work was accomplished. Progress was made. Tomorrow, you will do it again, and do it just as well, if not better.
This is all great; we are paid to deliver results. But this kind of focus on the day-to-day can turn into something less desirable: keeping our heads down and not looking at the bigger picture. In other words, doing a good job of managing day-to-day operations should not be your sole focus. You also need to manage your career with an eye toward your future.
The decision to move
Here is one of the most important career management questions we all must ask ourselves at some point: When should I move on to a new position? There is no simple answer that applies to everyone, but the following are some considerations and recommendations that can help you decide whether and when to make a move. (For purposes of this discussion, we are talking about changing companies, not about changing jobs within the same company.)
Go if it will help you grow. Are you still growing professionally? Are you still learning? Are you still challenged? Are you still broadening your span of control? If not, then you should seriously consider changing companies. As the saying goes, if you are not growing, you are shrinking. In other words, if you are not challenging yourself and developing new skills, then your skills are going to atrophy.
Fill your gaps. Every career move should be made with your ultimate career goal in mind. If you want to start your own firm someday, then you would move your career in one direction. If you want to be a chief supply chain officer, then you would move your career in a different direction. An important question, then, is whether the new job you are considering will move you closer to your goal. Now think about what job skills and knowledge you are missing but will need in order to reach your ultimate goal. Does the job you are considering fill a knowledge or experience gap, and therefore will help you achieve your goal? If the answer to these two questions is yes, then you are right to be looking at a new position.
Protect your legacy. You do not want to leave a job in the middle of a big transition. Neither do you want to leave a mess for someone else to clean up. If the project you were hired to carry out has been stabilized, and you have groomed someone to be your replacement, then the time may be right for you to explore other opportunities, without damage to your reputation.
Know what jobs are in the pipeline. Know what positions are available in the marketplace even when you are not looking to make your next move. This knowledge will help you stay current in regard to your value (what other firms are paying for your skills, education, and experience), who is hiring, and which market segments are growing.
How do you find out what jobs are out there? Get involved with industry organizations and professional societies, like the Council of Supply Chain Management Professionals (CSCMP). CSCMP and similar organizations have job boards. Check them frequently. If you find a position that is interesting but is not a good fit for you, pass it along to someone in your network who would be a strong candidate. You should also belong to LinkedIn, Plaxo, and other networking sites. They have interest-based groups (including some for supply chain management) that are designed to keep you informed in a wide range of areas. Join them and participate in their online forums. You can also use these and other social media resources to follow companies you are targeting as possible future employers.
Another way to stay current is to create relationships with a couple of good executive recruiters. When they call, listen. Recruiters are looking for two types of people: candidates and sources. Candidates are people who fit the position and are interested in pursuing it. Sources are people who know potential candidates. When you are not a candidate, be a source. If you are a reliable source, then recruiters will keep sharing information with you. It also lets your network (potential candidates) know that you are thinking of them and admire their skills enough to recommend them to recruiters.
Be open to change. Staying with one firm throughout your entire career is not inherently bad. I have clients who are 20-year veterans at a single company. Their careers, however, involved different positions within the company, including jobs overseas and in manufacturing, sales, and supply chain. Their employers provided them with broad—and marketable—experience.
If, however, you stay in the same company even when your career is stagnant, you may be slowly killing your career. That's because it suggests to others that you are someone who is complacent or is afraid of change.
While maintaining loyalty to a company is admirable, staying with the same employer for many years does limit your options if your career there does not work out as you expected. If you apply for positions at another company late in your career, then you will have to be able to answer questions like: Why did you stay? Can you work in a different corporate culture? Is your longevity with one company a sign that you are not motivated?
Don't be a "job hopper." When you rapidly move through a series of jobs, each of them with a different firm, you can be viewed as a "job hopper." A job hopper is someone whose résumé typically includes three or more jobs of three years or less, each with different companies. They are not perceived as team players, and they seem to be motivated only by short-term self interest. Most hiring firms, in fact, do not consider this type of candidate because they see someone who will leave just when the company finally starts to get a return on the time and effort it invested in training him or her.
Ideally, you should stay at a company for a minimum of three to five years. Within the same company, however, you can move more frequently without being negatively perceived.
Avoiding being a job hopper goes hand-in-hand with the earlier comment about your legacy. Stay until the situation is stabilized. You always want to leave a position on good terms, and with the project in good hands.
Don't be mercenary. If your only benefit from taking a new position would be a better title or more money, be wary. Title and money can be fine reasons for taking a new job, but not if doing so moves you farther away from your ultimate goal. For instance, if you want to be the senior supply chain officer of a Fortune 500 firm, taking a high-level position in a small company will not advance you toward your goal. It could even prevent you from reaching it altogether. Always keep the end game in sight.
The right way to leave
When you accept a new position at another company, there is a particular etiquette you should follow as you prepare to leave your current position. Here are some widely accepted practices that will serve you well:
Be sure to give adequate notice in a formal resignation letter. Present the resignation letter in person. Depending on the sensitivity of your position, you may be asked to leave immediately. If so, respect the policy and do not take it personally. Regardless, you should offer to help with the transition.
Offer suggestions about who your successor should be. You may be in a better position than your boss to know who would be a good fit.
Voice your appreciation for the opportunities and experiences you have had.
Leave on a positive note. Give only constructive feedback in any exit interview. Keep your comments professional.
Provide your new contact information and make yourself available to answer any unforeseen questions that may come up after you leave.
Stay in touch. Your former co-workers are part of your network. Do not neglect those relationships.
Remember, taking charge of your career is not something to think about once in awhile or leave to chance. Always keep your ultimate goal in mind, and work toward achieving it on a regular basis.
The practice consists of 5,000 professionals from Accenture and from Avanade—the consulting firm’s joint venture with Microsoft. They will be supported by Microsoft product specialists who will work closely with the Accenture Center for Advanced AI. Together, that group will collaborate on AI and Copilot agent templates, extensions, plugins, and connectors to help organizations leverage their data and gen AI to reduce costs, improve efficiencies and drive growth, they said on Thursday.
Accenture and Avanade say they have already developed some AI tools for these applications. For example, a supplier discovery and risk agent can deliver real-time market insights, agile supply chain responses, and better vendor selection, which could result in up to 15% cost savings. And a procure-to-pay agent could improve efficiency by up to 40% and enhance vendor relations and satisfaction by addressing urgent payment requirements and avoiding disruptions of key services
Likewise, they have also built solutions for clients using Microsoft 365 Copilot technology. For example, they have created Copilots for a variety of industries and functions including finance, manufacturing, supply chain, retail, and consumer goods and healthcare.
Another part of the new practice will be educating clients how to use the technology, using an “Azure Generative AI Engineer Nanodegree program” to teach users how to design, build, and operationalize AI-driven applications on Azure, Microsoft’s cloud computing platform. The online classes will teach learners how to use AI models to solve real-world problems through automation, data insights, and generative AI solutions, the firms said.
“We are pleased to deepen our collaboration with Accenture to help our mutual customers develop AI-first business processes responsibly and securely, while helping them drive market differentiation,” Judson Althoff, executive vice president and chief commercial officer at Microsoft, said in a release. “By bringing together Copilots and human ambition, paired with the autonomous capabilities of an agent, we can accelerate AI transformation for organizations across industries and help them realize successful business outcomes through pragmatic innovation.”
That result came from the company’s “GEP Global Supply Chain Volatility Index,” an indicator tracking demand conditions, shortages, transportation costs, inventories, and backlogs based on a monthly survey of 27,000 businesses. The October index number was -0.39, which was up only slightly from its level of -0.43 in September.
Researchers found a steep rise in slack across North American supply chains due to declining factory activity in the U.S. In fact, purchasing managers at U.S. manufacturers made their strongest cutbacks to buying volumes in nearly a year and a half, indicating that factories in the world's largest economy are preparing for lower production volumes, GEP said.
Elsewhere, suppliers feeding Asia also reported spare capacity in October, albeit to a lesser degree than seen in Western markets. Europe's industrial plight remained a key feature of the data in October, as vendor capacity was significantly underutilized, reflecting a continuation of subdued demand in key manufacturing hubs across the continent.
"We're in a buyers' market. October is the fourth straight month that suppliers worldwide reported spare capacity, with notable contractions in factory demand across North America and Europe, underscoring the challenging outlook for Western manufacturers," Todd Bremer, vice president, GEP, said in a release. "President-elect Trump inherits U.S. manufacturers with plenty of spare capacity while in contrast, China's modest rebound and strong expansion in India demonstrate greater resilience in Asia."
Even as the e-commerce sector overall continues expanding toward a forecasted 41% of all retail sales by 2027, many small to medium e-commerce companies are struggling to find the investment funding they need to increase sales, according to a sector survey from online capital platform Stenn.
Global geopolitical instability and increasing inflation are causing e-commerce firms to face a liquidity crisis, which means companies may not be able to access the funds they need to grow, Stenn’s survey of 500 senior e-commerce leaders found. The research was conducted by Opinion Matters between August 29 and September 5.
Survey findings include:
61.8% of leaders who sought growth capital did so to invest in advanced technologies, such as AI and machine learning, to improve their businesses.
When asked which resources they wished they had more access to, 63.8% of respondents pointed to growth capital.
Women indicated a stronger need for business operations training (51.2%) and financial planning resources (48.8%) compared to men (30.8% and 15.4%).
40% of business owners are seeking external financial advice and mentorship at least once a week to help with business decisions.
Almost half (49.6%) of respondents are proactively forecasting their business activity 6-18 months ahead.
“As e-commerce continues to grow rapidly, driven by increasing online consumer demand and technological innovation, it’s important to remember that capital constraints and access to growth financing remain persistent hurdles for many e-commerce business leaders especially at small and medium-sized businesses,” Noel Hillman, Chief Commercial Officer at Stenn, said in a release. “In this competitive landscape, ensuring liquidity and optimizing supply chain processes are critical to sustaining growth and scaling operations.”
With six keynote and more than 100 educational sessions, CSCMP EDGE 2024 offered a wealth of content. Here are highlights from just some of the presentations.
A great American story
Author and entrepreneur Fawn Weaver closed out the first day of the conference by telling the little-known story of Nathan “Nearest” Green, who was born into slavery, freed after the Civil War, and went on to become the first master distiller for the Jack Daniel’s Whiskey brand. Through extensive research and interviews with descendants of the Daniel and Green families, Weaver discovered what she describes as a positive American story.
She told the story in her best-selling book, Love & Whiskey: The Remarkable True Story of Jack Daniel, His Master Distiller Nearest Green, and the Improbable Rise of Uncle Nearest. That story also inspired her to create Uncle Nearest Premium Whiskey.
Weaver discussed the barriers she encountered in bringing the brand to life, her vision for where it’s headed, and her take on the supply chain—which she views as both a necessary cost of doing business and an opportunity.
“[It’s] an opportunity if you can move quickly,” she said, pointing to a recent project in which the company was able to fast-track a new Uncle Nearest product thanks to close collaboration with its supply chain partners.
A two-pronged business transformation
We may be living in a world full of technology, but strategy and focus remain the top priorities when it comes to managing a business and its supply chains. So says Roberto Isaias, executive vice president and chief supply chain officer for toy manufacturing and entertainment company Mattel.
Isaias emphasized the point during his keynote on day two of EDGE 2024. He described how Mattel transformed itself amid surging demand for Barbie-branded items following the success of the Barbie movie.
That transformation, according to Isaias, came on two fronts: commercially and logistically. Today, Mattel is steadily moving beyond the toy aisle with two films and 13 TV series in production as well as 14 films and 35 shows in development. And as for those supply chain gains? The company has saved millions, increased productivity, and improved profit margins—even amid cost increases and inflation.
A framework for chasing excellence
Most of the time when CEOs present at an industry conference, they like to talk about their companies’ success stories. Not J.B. Hunt’s Shelley Simpson. Speaking at EDGE, the trucking company’s president and CEO led with a story about a time that the company lost a major customer.
According to Simpson, the company had a customer of their dedicated contract business in 2001 that was consistently making late shipments with no lead time. “We were working like crazy to try to satisfy them, and lost their business,” Simpson said.
When the team at J.B. Hunt later met with the customer’s chief supply chain officer and related all they had been doing, the customer responded, “You never shared everything you were doing for us.”
Out of that experience, came J.B. Hunt’s Customer Value Delivery framework. The framework consists of five steps: 1) understand customer needs, 2) deliver expectations, 3) measure results, 4) communicate performance, and 5) anticipate new value.
Next year’s CSCMP EDGE conference on October 5–8 in National Harbor, Md., promises to have a similarly deep lineup of keynote presentations. Register early at www.cscmpedge.org.
2024 was expected to be a bounce-back year for the logistics industry. We had the pandemic in the rearview mirror, and the economy was proving to be more resilient than expected, defying those prognosticators who believed a recession was imminent.
While most of the economy managed to stabilize in 2024, the logistics industry continued to see disruption and changes in international trade. World events conspired to drive much of the narrative surrounding the flow of goods worldwide. Additionally, a diminished reliance on China as a source for goods reduced some of the international trade flow from that manufacturing hub. Some of this trade diverted to other Asian nations, while nearshoring efforts brought some production back to North America, particularly Mexico.
Meanwhile trucking in the United States continued its 2-year recession, highlighted by weaker demand and excess capacity. Both contributed to a slow year, especially for truckload carriers that comprise about 90% of over-the-road shipments.
Labor issues were also front and center in 2024, as ports and rail companies dealt with threats of strikes, which resulted in new contracts and increased costs. Labor—and often a lack of it—continues to be an ongoing concern in the logistics industry.
In this annual issue, we bring a year-end perspective to these topics and more. Our issue is designed to complement CSCMP’s 35th Annual State of Logistics Report, which was released in June, and includes updates that were presented at the CSCMP EDGE conference held in October. In addition to this overview of the market, we have engaged top industry experts to dig into the status of key logistics sectors.
Hopefully as we move into 2025, logistics markets will build on an improving economy and strong consumer demand, while stabilizing those parts of the industry that could use some adrenaline, such as trucking. By this time next year, we hope to see a full recovery as the market fulfills its promise to deliver the needs of our very connected world.