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ShipLilly Selects Magaya CRM to Optimize Customer Relationship Management
ShipLilly has selected Magaya CRM to improve its customer management processes while fostering effective collaboration and communication across teams.
Miami, FL – July 18, 2022 – Magaya Corporation, the leading provider of end-to-end logistics and supply chain software, today announced that ShipLilly has selected Magaya CRM to improve its customer management processes while fostering effective collaboration and communication across teams.
A loyal Magaya customer since 2018 and one of South Florida Business Journal’s Top 100 private companies in South Florida, ShipLilly is an international logistics service provider headquartered in Florida with offices in Mexico, Venezuela, Panama, China, and, most recently, a new location in Colombia. With more than 25 years of experience, the company specializes in international transportation solutions including freight forwarding, customs clearance, warehousing and distribution, e-commerce fulfillment, and foreign trade zone operations. ShipLilly also operates three company-owned vessels, giving the company a unique competitive edge. Yet another distinctive offering is its foreign-to-foreign shipping services directly from a company’s foreign supplier or manufacturer directly to the end customer in another country, eliminating CBP holds and fees and dramatically reducing shipping costs.
Magaya CRM is the latest addition to the company’s portfolio of Magaya cloud-based solutions, supporting the personal service and attention to detail that have contributed to ShipLilly’s two decades of success. With Magaya CRM, ShipLilly can manage leads, contacts, and accounts across complex multi-region operations – all in a single solution alongside related quotes, customer interactions, and more. Integrated with Magaya Supply Chain, Magaya CRM provides centralized visibility and control unique on the market that will better equip the company’s sales team to be more efficient and sell more while providing management with greater oversight across the sales team’s efforts.
“One thing we love about Magaya is that we can scale the platform according to our changing needs,” Marketing Financial Data Specialist at ShipLilly, Victor Nunez, commented. “We were excited to learn that they released a CRM solution specifically designed for logistics service providers like us. We’ve been using another commercial CRM system, but it missed the mark in terms of providing the specific features we need for efficient management of our customer lifecycle and pipeline. Plus, the fact that it works perfectly with Magaya Supply Chain will save us a lot of time and eliminate some of the duplicate data entry we were previously doing.”
Designed to address the unique customer and sales process management needs of freight forwarders and logistics service providers, notable features of Magaya CRM include:
- KPI reporting and built-in dashboards
- Customer, pipeline, and opportunity management
- Quote history - plus many more
- Additionally, quotes and accounts created in Magaya Supply Chain are synchronized with the CRM, so all teams are working with the same, up-to-date information
“We’re so pleased that ShipLilly has decided to extend its existing Magaya solution set with the addition of Magaya CRM,” commented Magaya Chief Revenue Officer, Mark Buman. “I know firsthand how important it is to have the right supporting technology enabling a large team managing customers across multiple continents. I’m excited to see Magaya CRM play a role in supporting ShipLilly’s continued growth and success.”
About Magaya
Magaya develops the logistics automation platform that accelerates growth. Our flexible, interoperable, modular, cloud-based solutions are designed to optimize and digitize end-to-end logistics operations and customer experience. Whether used together as an integrated logistics software platform or independently, Magaya solutions enable businesses of all sizes to streamline complex and redundant processes, enhance the customer experience, optimize productivity, reduce costs, and grow revenue. At Magaya, we are passionately devoted to ensuring our customers’ success through our innovative technology and comprehensive array of related professional services. We take great pride in our people, experts in the field of logistics automation, who are always willing to go the extra mile for our customers. There are no limits to your growth with Magaya. Visit magaya.com to learn more.
About ShipLilly
ShipLilly is an international transportation and logistics company headquartered in the U.S. committed to providing our customers with effective transportation, logistics, warehousing, and e-commerce solutions. With wholly-owned offices in North America, South/Central America, and Asia, hundreds of employees, and thousands of agents around the world, ShipLilly provides effective door-to-door transportation and logistics solutions to our customers. We are proud to be named a finalist in Greater Miami Chamber of Commerce’s Top Minority Business Awards in the category of “On the Map – Miami and Beyond,” as well as South Florida Business Journal’s list of the Top 100 private companies in South Florida, and Florida Business Journal’s list of the “Fast 100” multiple times.
Des Plaines , Illinois – NOBLELIFT North America, a global leader in Lithium-iron technology and a manufacturer of a comprehensive range of high-performance, low-maintenance manual, electric, and internal combustion material handling equipment, hosted its 2024 Dealer Meeting at the Embassy Suites in Rosemont, Illinois, just miles from their Illinois headquarters in Des Plaines, Illinois.
Over ninety participated in this year’s bi-annual dealer meeting which lasted two days. Day one of the program included presentations and training on various subjects such as NOBLELIFT new products, NOBLELIFT lithium-iron technology, future plans, leasing/financing, marketing, aftersales tech support, parts, extended warranties, quoting software, and more. The dealers welcomed the opportunity to learn more about the company, share their feedback and ideas, and network with other dealers.
Day two was an opportunity for dealers to tour the NOBLELIFT North America headquarters and warehouse. They were able to demo equipment, see the newest models, including the new lithium-iron scissor lifts, meet team members and ask questions. The Des Plaines headquarters is strategically located less than 4 miles from Chicago O’Hare airport.
ATLANTA (Oct. 8, 2024) – Randa Apparel & Accessories (RAA), one of the world's leading fashion apparel and lifestyle accessories companies, today announced a strategic partnership with FORTNA, the leading automation and software company for the full logistics value chain, to modernize their recently acquired Dallas-Fort Worth 625,000 square foot warehouse. This collaboration aims to modernize the facility to meet contemporary demands, enhancing operational efficiency and productivity.
RAA, known for its portfolio of over 40 licensed brands and the recent acquisition of the Haggar brand, acquired the Dallas-Fort Worth facility as part of the deal. Faced with the decision to either move out of or upgrade the facility, RAA engaged with FORTNA to develop a comprehensive solution to keep operations local while addressing real estate constraints.
"Providing configurability is paramount in today's environment," said Ron Egan, FORTNA Vice President, North America. "Whether it’s a brownfield or greenfield project, FORTNA is equipped to support customers at any stage of their warehousing journey. In RAA's case, we optimized the design of their current facility and delivered a customized brownfield solution—demonstrating FORTNA’s flexibility and commitment to meeting customer needs."
FORTNA's retrofitted brownfield design includes automated material flows and sortation systems for both inbound and outbound processes. The project will update nearly all material handling equipment in the facility and will implement the FORTNA warehouse control system solution (FORTNA WCS™) over the next two years.
FORTNA WCS™ will aid RAA in their distribution process by providing a single point of control and visibility within the warehouse. This centralized access point allows the RAA team to efficiently monitor and troubleshoot material handling equipment, ensuring smooth operations across their facilities. The system's ability to manage facility flow and maintain uptime further reduces the risks typically associated with integration and implementation, granting empowerment to operations and maintenance teams.
"Automation is the key to unlocking the most out of the human workforce," Egan added. "By automating routine warehouse tasks, we're able to level up efficiency and labor effectiveness for RAA."
The reliable and scalable architecture of FORTNA WCS™, which is hardware agnostic, offers RAA realtime control over their material handling equipment (MHE) systems. This flexibility ensures that RAA can adapt and scale their operations as needed without encountering compatibility issues.
The user-friendly warehouse control system interface enables RAA's team to handle system management from a centralized touch screen effortlessly, streamlining their workflow and enhancing operational efficiency. Through these key features, FORTNA WCS™ positions RAA to implement their systems with greater confidence and effectiveness, ultimately optimizing their operational performance.
FORTNA projects that RAA will realize a 25% labor savings and increased operational productivity through this partnership, allowing the facility to remain viable as business grows for the foreseeable future.
FORTNA Inc. 1349 W Peachtree St. NW, Suite 1300, Atlanta, GA 30309
About FORTNA
FORTNA partners with the world’s leading brands to transform omnichannel and parcel distribution operations. Known world-wide for enabling companies to keep pace with digital disruption and growth objectives, we design and deliver solutions, powered by intelligent software, to optimize fast, accurate and cost-effective order fulfillment and last mile delivery. Our people, innovative approach and proprietary algorithms and tools ensure optimal operations design and material and information flow. We deliver exceptional value every day to our customers with comprehensive services and products including network strategy, distribution center operational design and implementation, material handling automated equipment, robotics and a comprehensive suite of lifecycle services. Visit https://www.fortna.com/.
About Randa Apparel & Accessories
Randa Apparel & Accessories (RAA) is a global powerhouse with over 100 years of expertise. One of the world’s leading apparel and lifestyle accessories companies, RAA operates a portfolio of 30+ brands across all distribution channels. More information is available at https://randa.net.
Chicago, IL, October 1, 2024 - Hub International Limited (HUB), a leading global insurance brokerage and financial services firm, announced today an exclusive referral and broker program partnership throughout the U.S., Canada and Mexico with MAS Seguros, the largest trucking insurance broker in Mexico. The partnership is a response to Mexico’s growing influence in the global economy and a reflection of HUB’s and MAS Seguros’ commitment to expanding its capabilities to better serve clients doing business throughout North America.
Due to changing global political relationships and policies*, there has been a significant move for manufacturing operations to Mexico, which comes with increased risk and insurance challenges when transporting goods cross-border. Organizations face regulatory compliance issues, crime, product damage, catastrophic weather events and accidents. Additionally, more transportation firms from Mexico are moving to the U.S. As a result, there is an emerging transportation and logistics need to manage risk and insure freight, property and assets while transporting goods into Mexico for manufacturing and then back to the U.S. and Canada.
“The changing landscape of Mexico’s economy, modernization of trade agreements and the growing trend of companies nearshoring production closer to North American markets have fueled an increased demand for on-the-ground guidance and a seamless cross-border insurance, risk and compliance supply chain solution,” said Lisa R. Paul, CPCU, Chief Strategy Officer, Transportation Specialty Practice at HUB International.
Both organizations’ clients will have access to best-in-class capabilities through an established network of insurance, risk and claims professionals as well as referrals to legal professionals in all three countries. They will also have access to an integrated, user-friendly digital interface to manage their telematics data and transportation operations through HUB’s proprietary technology platform, HUB Drive Online. The seamless cross-border solution is for any product transported across North American borders by air, sea, truck or rail.
Headquartered in Mexico City, Mexico, MAS Seguros has more than 30 years of experience in heavy trucks and provides risk advisory to clients by offering insurance products, coverage programs and best-in-class services from underwriting to claims management. With 26 locations across Mexico, they serve more than 4,500 clients with over 65,000 insured units.
“Partnering with HUB is a game-changer for our operations as it helps expand our reach beyond Mexico and offer a truly North American solution,” said Alejandro Rentería, Managing Partner and Co-CEO of MAS Seguros. “By combining our deep knowledge of the Mexican market with HUB's extensive network, expertise, and technology platform, we are well-positioned to deliver seamless cross-border insurance and risk management solutions to our clients. We look forward to working with HUB, which will make us stronger and more competitive to face the growing need for trusted advisors as complexity grows in the manufacturing and transportation industries.”
For more information on the HUB Transportation Specialty Practice, click here.
About Hub International
Headquartered in Chicago, Illinois, Hub International Limited is a leading full-service global insurance broker and financial services firm providing risk management, insurance, employee benefits, retirement and wealth management products and services. With more than 18,000 employees in offices located throughout North America, Hub’s vast network of specialists brings clarity to a changing world with tailored solutions and unrelenting advocacy, so clients are ready for tomorrow. For more information, visit Hub Media Center.
Charlotte NC, September 23, 2024 (McLeod User Conference ) – HOPTEK, a global leader in AI-driven trucking and fleet transportation solutions, has been selected by Xtreme Trucking of Wisconsin, one of the U.S.’s leading technology-first transportation and logistics providers, for its Dispatch Engine® solution, a digital platform providing instant visibility and access to the spot load market, while matching available carrier capacity across thousands of possible options. HOPTEK’s “digital twin” will provide real-time visibility and enable Xtreme to boost operational efficiency and fleet utilization, while reducing driver turnover and deadhead miles, resulting in material cost savings and profitability.
Started as a small independent operation in 2006, Xtreme Trucking was formally established in 2009 to become a quality diversified transportation provider, with a growing revenue profile and extensive coverage across the United States. Through HOPTEK’s Dispatch Engine®, Xtreme has leveraged real-time data visibility and dynamic decision-making to drive operational velocity to achieve up to a 20% increase in both Revenue per Hour and Weekly Revenue Miles per Driver – a clear competitive advantage.
Travis Nelson, President and Founder of Xtreme Trucking said: “Between supply chain complications, market shifts, and driver shortages, the past several years have been a rollercoaster ride for our industry. Selecting HOPTEK’s Dispatch Engine solution addresses several seemingly intractable challenges, enabling us to optimize fleet utilization, increase driver satisfaction, and reduce deadhead empty miles. HOPTEK’s robust visibility platform enables us to make the best available decision, even as fleets remain dynamic, and routing and load scenarios shift constantly. We at Xtreme immediately recognized the value of HOPTEK’s strategic offering to our operation and how it would support the achievement of our goals.”
Transportation and logistics are the backbone of the U.S. economy. Xtreme fuels that economic growth by delivering best-in-class operations, innovative technology solutions, and a talented workforce. The company was seeking a solution that would address very specific issues related to driver miles, route efficiency, and utilization in one platform. Achieving these goals required a unique set of capabilities. HOPTEK’s Dispatch Engine® solution closes these gaps by creating dispatchable recommendations that consider the entire fleet, at any given moment. It gets critical information to dispatchers, planners, drivers, and other stakeholders in near real-time, supercharging efficiencies and profitability.
Balaji Guntur, CEO and Co-founder of HOPTEK said: “We’re excited and honored to have been selected as a long-term partner to Xtreme Trucking. Their keen eye for innovative technologies and solutions that genuinely add measurable value attests to why the industry will view Xtreme as a trend setter and leader in small to mid-size fleet tech adoption. We believe they have selected a solution that will enable them to achieve their technology goals, while at the same time supporting their efficiency mindset and profitability targets.”
About Xtreme
Xtreme Trucking LLC delivers superior reefer transportation and dedicated services across the United States. With a leading view on technology and a modern truck and trailer fleet, we are an essential solutions provider for customers who value the integrity of their supply chain and require safe, and exceptional service. Moreover, Xtreme strives for leading on-time delivery and customer service, and as a technologically minded fleet, and remains deeply committed to promoting both customer and driver satisfaction. To find out how Xtreme Trucking Delivers, please visit: https://www.xtremetrucking.com/
About HOPTEK
HOPTEK was founded in 2021 when global strategy and management consultancy Kearney brought its transportation and tech expertise together to help transform the trucking industry. After HOPTEK’s AI-powered system helped a leading U.S. fleet solve major operational challenges and drastically boost their performance, the company opened that technology to fleets across the U.S. With transformational technology tools such as Fleet Scanner®, Freight Finder®, and Dispatch Engine®, trucking and logistics companies can actively analyze fleet performance, identify and reduce wasteful wait times, and optimize dispatching in responsive real-time. For more information, please visit: https://www.HOPTEK.ai/
About Kearney
Kearney is a leading global management consulting firm. For nearly 100 years, we have been the trusted advisor to C-suites, government bodies, and nonprofit organizations. Our people make us who we are. Driven to be the difference between a big idea and making it happen, we help our clients break through. For more information, please visit: https://www.kearney.com/
Fort Worth, TX – September 10, 2024 – EP North America, a fast-growing, lithium-ion focusedmaterial handling equipment provider offering innovative and competitive options to the market, today debuted two new forklifts. The CPD45F8/50F8 and EFLA251 help warehouse and DC managers provide powerful lithium-ion solutions that will upgrade any fleet of diesel and LPG warehouse vehicles and are available today via EP North America’s dealer network.
“EP North America continues to expand its portfolio to solve a wider range of material handling applications, leveraging our unparalleled strength in lithium-powered solutions,” said Jason Bratton, general manager, EP North America. “Whether leading occasional or multi-shift operations, these lithium-ion powered solutions provide exceptional value, quality and dependability that we believe our dealer network and their customers have been looking for.”
The CPD45F8/50F8 is an IPX4 Rated, pneumatic forklift designed for outdoor use to suit applications up to 10,000 lbs. The CPD45F8/50F8 utilizes an integrated EP Energy 80V lithium-ion battery, requiring zero maintenance and eliminating ongoing fuel costsassociated with diesel/LPG units. By removing the internal combustion engine, it reduces fatigue by eliminating vibration, heat, noise and exhaust, which creates a more comfortable and productive work environment.
EFLA251 is a Class I forklift engineered to provide a direct alternative in both utilization and cost to Class IV LP equivalent. Featuring a lifting capacity of 5,000 lbs., the EFLA251 is powered by an EP Energy 80V Lithium-ion battery with onboard charging as a standard feature and is capable of empty-to-full in just over two hours, eliminating all dependencies on LPG.
EP controls cost and supply through a vertical integration strategy that ensures readily available stock and consistently short lead times on factory orders. EP has loaded dedicated demo units to its fleet to make available through the remainder of 2024, supporting its efforts in driving conversion adoption from IC to E.
About EP North America
EP North America is leading the IC to E movement in North America, offering a range of material handling solutions from lithium-ion Class 1 forklifts to lithium battery solutions, stackers, pallet jacks and task support vehicles. For more information, visit epforklifts.com or follow us on social media.