Contributing Editor Toby Gooley is a freelance writer and editor specializing in supply chain, logistics, material handling, and international trade. She previously was Editor at CSCMP's Supply Chain Quarterly. and Senior Editor of SCQ's sister publication, DC VELOCITY. Prior to joining AGiLE Business Media in 2007, she spent 20 years at Logistics Management magazine as Managing Editor and Senior Editor covering international trade and transportation. Prior to that she was an export traffic manager for 10 years. She holds a B.A. in Asian Studies from Cornell University.
Many educators and researchers in supply chain management began their careers in industry. That's where Dr. Judith M. Whipple, associate professor in the Department of Supply Chain Management at Michigan State University (MSU), got her start. After working at General Motors in production, purchasing, and materials management, she went on to earn a Ph.D. in Business Administration with a minor in Logistics from MSU under the guidance of her mentor, the late Dr. Donald Bowersox. A respected researcher, Whipple has written or co-written more than 80 research papers, book chapters, case studies, and magazine articles, and has delivered more than 100 presentations at conferences and seminars. She's received numerous awards, including "best paper of the year" from the Journal of Operations Management, the International Journal of Logistics Management, and (twice) from the Journal of Business Logistics.
But Whipple is noted for more than just her research and publications; her teaching has won accolades as well. She's been recognized in the field of education, winning Michigan State's Teacher-Scholar Award and Teacher of the Year from the Supply Chain Management Association. In this interview with Managing Editor Toby Gooley, Whipple talks about her passion for teaching and the importance of collaboration between industry and academia.
Name: Dr. Judith M. Whipple Title: Associate Professor, Department of Supply Chain Management Organization: Broad College of Business, Michigan State University Education: GMI (now Kettering University), Bachelor of Science in Management Systems; Doctor of Philosophy in Business Administration with a minor in Logistics, Michigan State University Work History: General Motors Corporation (production, purchasing, and materials management); director, Food Industry Management Program, Michigan State University; assistant professor, Food Marketing and Integrated Supply Management at Western Michigan University CSCMP Member: Since 1994
You worked at General Motors early in your career. Why did you switch from industry to academia?
My undergraduate degree is from GMI, now Kettering University. I studied logistics and started working for General Motors. When I decided to get a Ph.D., I was interested in the advanced study of logistics and purchasing, and I thought I would bring that knowledge back to my job. But the first year of my doctoral program I had the opportunity to teach, and I just loved it. I also had the opportunity to work with Don Bowersox and other faculty and doctoral students on a large-scale research project that resulted in the book World Class Logistics: The Challenge of Managing Continuous Change. Those experiences convinced me to follow a career in academics.
What kind of students are you teaching these days?
I teach only at the graduate level now, but early on in my career I taught more undergrad courses. I liked teaching undergrads because everything was so new and exciting to them. But MBA [Master of Business Administration] students are great to teach also because they're now starting to pull information from their work experiences and ask challenging questions, like why did a particular logistics strategy work for one industry but not for another?
I also teach doctoral students. That's especially satisfying because Don (Bowersox) and other faculty members who worked with me when I was a doctoral student really focused on teaching students how to be great academics, not just great doctoral students. I can offer my own doctoral students some of the same opportunities that were such great experiences for me.
We're a very close-knit group in the academic logistics/supply chain community. It's a very positive, supportive group of people who want to learn from and help each other. A lot of us have that "pay it forward" philosophy. That's not necessarily the case in some other disciplines.
What do you consider to be your most important mission as a supply chain educator?
Even though logistics and supply chain have come a long way in terms of recognition within businesses, we're still battling to get recognition in academia and as a career choice for students. So one important mission is teaching people across the university about the importance of supply chain management, and introducing prospective students to the field. Another is to help students learn about the power of logistics and understand how a company can become more successful by having a stronger supply chain network. It really is exciting to see students gain an appreciation of the complexity and challenges of supply chains. I love it when students tell me they can't go into a store now or order products online without thinking about supply chain management. They have a new understanding of the numerous steps and processes required to bring products to market, something often taken for granted.
I'm also excited about a project I'm involved in now. Michigan State is partnering with Intel, Arizona State University, and the Massachusetts Institute of Technology on an outreach project, where we're developing supply chain-related activities for elementary and middle school classrooms. We are piloting five activities, such as a Lego car production exercise, for various grade levels, and we're excited by some of the early successes. Our goal next year is to develop more advanced materials to use in high schools. Ultimately, the outreach program will help increase awareness of supply chain management as a field of study among pre-collegiate students and spark interest in supply chain management careers.
We want the outreach materials to be open-sourced and available free for anyone to use. When the materials are finalized, they will likely be made available on the CSCMP website. We've framed the activities in a STEM (science, technology, engineering, and math) context because teachers are often looking for those types of materials to increase STEM literacy. Also, the activities are designed to be fun and interactive.
MSU teaches supply chain management in its business school. Why should business students know about supply chain management?
Because Michigan State is so well-known and well-established in supply chain education, about half of our MBA students are supply chain management majors, and our undergraduate enrollment is up about 20 percent. But all MBA and undergraduate business students are required to take a supply chain course. It makes sense: How can you make good business decisions without understanding supply chains? Take something like capital, which is so constrained now. How could a finance major make good capital decisions without understanding supply chain management? They have to understand how their financial decisions might impact supply chain performance, from either a cost or service standpoint.
How important is communication and collaboration between academics and practitioners?
In order to conduct relevant research, I need to be listening to and working with practitioners. That enables me to keep my research focused on issues that matter to industry professionals. That, in turn, helps me in the classroom because I can talk to students about what's really going on in industry and share best practices.
On the flip side, people in industry often don't have as much time as they would like to learn about what's going on outside their industry and at other companies. We can help by conducting managerially relevant research that offers meaningful insights managers can apply within their companies. It's important for academics and practitioners to continue to collaborate, and professional associations help to facilitate that collaboration.
Just 29% of supply chain organizations have the competitive characteristics they’ll need for future readiness, according to a Gartner survey released Tuesday. The survey focused on how organizations are preparing for future challenges and to keep their supply chains competitive.
Gartner surveyed 579 supply chain practitioners to determine the capabilities needed to manage the “future drivers of influence” on supply chains, which include artificial intelligence (AI) achievement and the ability to navigate new trade policies. According to the survey, the five competitive characteristics are: agility, resilience, regionalization, integrated ecosystems, and integrated enterprise strategy.
The survey analysis identified “leaders” among the respondents as supply chain organizations that have already developed at least three of the five competitive characteristics necessary to address the top five drivers of supply chain’s future.
Less than a third have met that threshold.
“Leaders shared a commitment to preparation through long-term, deliberate strategies, while non-leaders were more often focused on short-term priorities,” Pierfrancesco Manenti, vice president analyst in Gartner’s Supply Chain practice, said in a statement announcing the survey results.
“Most leaders have yet to invest in the most advanced technologies (e.g. real-time visibility, digital supply chain twin), but plan to do so in the next three-to-five years,” Manenti also said in the statement. “Leaders see technology as an enabler to their overall business strategies, while non-leaders more often invest in technology first, without having fully established their foundational capabilities.”
As part of the survey, respondents were asked to identify the future drivers of influence on supply chain performance over the next three to five years. The top five drivers are: achievement capability of AI (74%); the amount of new ESG regulations and trade policies being released (67%); geopolitical fight/transition for power (65%); control over data (62%); and talent scarcity (59%).
The analysis also identified four unique profiles of supply chain organizations, based on what their leaders deem as the most crucial capabilities for empowering their organizations over the next three to five years.
First, 54% of retailers are looking for ways to increase their financial recovery from returns. That’s because the cost to return a purchase averages 27% of the purchase price, which erases as much as 50% of the sales margin. But consumers have their own interests in mind: 76% of shoppers admit they’ve embellished or exaggerated the return reason to avoid a fee, a 39% increase from 2023 to 204.
Second, return experiences matter to consumers. A whopping 80% of shoppers stopped shopping at a retailer because of changes to the return policy—a 34% increase YoY.
Third, returns fraud and abuse is top-of-mind-for retailers, with wardrobing rising 38% in 2024. In fact, over two thirds (69%) of shoppers admit to wardrobing, which is the practice of buying an item for a specific reason or event and returning it after use. Shoppers also practice bracketing, or purchasing an item in a variety of colors or sizes and then returning all the unwanted options.
Fourth, returns come with a steep cost in terms of sustainability, with returns amounting to 8.4 billion pounds of landfill waste in 2023 alone.
“As returns have become an integral part of the shopper experience, retailers must balance meeting sky-high expectations with rising costs, environmental impact, and fraudulent behaviors,” Amena Ali, CEO of Optoro, said in the firm’s “2024 Returns Unwrapped” report. “By understanding shoppers’ behaviors and preferences around returns, retailers can create returns experiences that embrace their needs while driving deeper loyalty and protecting their bottom line.”
Facing an evolving supply chain landscape in 2025, companies are being forced to rethink their distribution strategies to cope with challenges like rising cost pressures, persistent labor shortages, and the complexities of managing SKU proliferation.
1. Optimize labor productivity and costs. Forward-thinking businesses are leveraging technology to get more done with fewer resources through approaches like slotting optimization, automation and robotics, and inventory visibility.
2. Maximize capacity with smart solutions. With e-commerce volumes rising, facilities need to handle more SKUs and orders without expanding their physical footprint. That can be achieved through high-density storage and dynamic throughput.
3. Streamline returns management. Returns are a growing challenge, thanks to the continued growth of e-commerce and the consumer practice of bracketing. Businesses can handle that with smarter reverse logistics processes like automated returns processing and reverse logistics visibility.
4. Accelerate order fulfillment with robotics. Robotic solutions are transforming the way orders are fulfilled, helping businesses meet customer expectations faster and more accurately than ever before by using autonomous mobile robots (AMRs and robotic picking.
5. Enhance end-of-line packaging. The final step in the supply chain is often the most visible to customers. So optimizing packaging processes can reduce costs, improve efficiency, and support sustainability goals through automated packaging systems and sustainability initiatives.
Geopolitical rivalries, alliances, and aspirations are rewiring the global economy—and the imposition of new tariffs on foreign imports by the U.S. will accelerate that process, according to an analysis by Boston Consulting Group (BCG).
Without a broad increase in tariffs, world trade in goods will keep growing at an average of 2.9% annually for the next eight years, the firm forecasts in its report, “Great Powers, Geopolitics, and the Future of Trade.” But the routes goods travel will change markedly as North America reduces its dependence on China and China builds up its links with the Global South, which is cementing its power in the global trade map.
“Global trade is set to top $29 trillion by 2033, but the routes these goods will travel is changing at a remarkable pace,” Aparna Bharadwaj, managing director and partner at BCG, said in a release. “Trade lanes were already shifting from historical patterns and looming US tariffs will accelerate this. Navigating these new dynamics will be critical for any global business.”
To understand those changes, BCG modeled the direct impact of the 60/25/20 scenario (60% tariff on Chinese goods, a 25% on goods from Canada and Mexico, and a 20% on imports from all other countries). The results show that the tariffs would add $640 billion to the cost of importing goods from the top ten U.S. import nations, based on 2023 levels, unless alternative sources or suppliers are found.
In terms of product categories imported by the U.S., the greatest impact would be on imported auto parts and automotive vehicles, which would primarily affect trade with Mexico, the EU, and Japan. Consumer electronics, electrical machinery, and fashion goods would be most affected by higher tariffs on Chinese goods. Specifically, the report forecasts that a 60% tariff rate would add $61 billion to cost of importing consumer electronics products from China into the U.S.
That strategy is described by RILA President Brian Dodge in a document titled “2025 Retail Public Policy Agenda,” which begins by describing leading retailers as “dynamic and multifaceted businesses that begin on Main Street and stretch across the world to bring high value and affordable consumer goods to American families.”
RILA says its policy priorities support that membership in four ways:
Investing in people. Retail is for everyone; the place for a first job, 2nd chance, third act, or a side hustle – the retail workforce represents the American workforce.
Ensuring a safe, sustainable future. RILA is working with lawmakers to help shape policies that protect our customers and meet expectations regarding environmental concerns.
Leading in the community. Retail is more than a store; we are an integral part of the fabric of our communities.
“As Congress and the Trump administration move forward to adopt policies that reduce regulatory burdens, create economic growth, and bring value to American families, understanding how such policies will impact retailers and the communities we serve is imperative,” Dodge said. “RILA and its member companies look forward to collaborating with policymakers to provide industry-specific insights and data to help shape any policies under consideration.”