This year’s CSCMP 2022 Gail Rutkowski Transportation Excellence Award winner, Mexpress Transportation, has dedicated the past 25 years to bypassing the traditional border clearance process between the U.S. and Mexico and improving supply chain efficiencies.
Twenty-five years ago, Mike Gamel, co-founder of Mexpress Transportation, had a vision for how he could improve cross-border transit between Mexico and the United States.
Gamel knew that cross-border trucking often got bogged down by the border-clearance process. He believed he could get around these snarls by creating a bonded road-feeder service between the U.S. and Mexico. A bonded road-feeder service involves moving cargo by truck between airports. Such a service, Gamel surmised, would allow the shipment to bypass the traditional border clearance process and instead clear customs at the airport—just as if it had been shipped by air—reducing delays and lowering costs.
It was a bold move that paid off. Mexpress currently provides full truckload (FTL) and less-than-truckload (LTL) service between the United States and 14 Mexican airports.
To honor his vision and the work Mexpress Transportation has contributed to the transportation industry, the Council of Supply Chain Management Professionals (CSCMP) awarded Mexpress the 2022 Gail Rutkowski Transportation Excellence Award (GR-TEA) this past September at its annual EDGE Conference in Nashville, Tennessee.
Created in 2021 to honor shipper, carrier representative, and consultant Gail Rutkowski for her lifetime of service to the industry, the GR-TEA award recognizes companies or individuals who have excelled in using their knowledge, connections, and industry expertise to educate, support, and create long-term impacts in transportation-related fields.
For Mexpress Transportation, the past 25 years have served as an opportunity to create a unique company—one dedicated to improving supply chain inefficiencies between the U.S. and Mexico. According to the company, its transit times between the U.S. and Mexico are comparable to deferred air freight and are more cost efficient and consistent than air.
In this conversation with Supply Chain Quarterly’s Managing Editor Diane Rand, Gamel talks about the company’s vision and what the future looks like for cross-border trade between the U.S. and Mexico.
Mexpress has a unique business model. Can you explain what a “borderless” LTL and FTL road feeder service is?
Mexpress has a special “bonded” authority that allows our trucks to cross to and from Mexico without clearing Mexican customs at the border. Instead, the freight clears at the airports with exactly the same process as air freight. All other trucking companies have to deliver the freight to the importers—Mexican brokers’ warehouses—for clearance before entering into Mexico. This creates lots of delays and extra costs, not to mention that once the freight is cleared at the border, the truck can only have one broker per truck. Mexpress bypasses this process, so we can put multiple brokers on the same truck and go directly to the destination airport for clearance by the importers’ Mexican broker upon arrival.
How did the idea of creating such a service come about? What sparked the idea?
I received a call one day from Carlos Duron, now my partner and president of Mexpress, wanting to discuss a consolidation project he was working on for a client of his in Mexico. We got to talking about the border bottlenecks and all the other issues that U.S. truckers face every day to move freight in and out of Mexico. The more we talked, the more the idea emerged. That’s when we decided to approach the Mexican government to get their input. Although it took three and a half years of meetings, here we are!
What sort of hurdles did you face in setting up such as a service?
The biggest hurdle was establishing a process for paying duties and taxes to the Mexican government. All duties and taxes must be paid electronically on each shipment moving by traditional truck before it can cross the border. With Mexpress, a shipment cannot leave the Mexican airport until these duties and taxes are paid. The second issue was security. To ensure the security of the shipments on our trucks, we have had to take certain precautions like only using the toll roads that have military security check points and using satellite-tracked equipment that are monitored 24/7 with a “kill switch” in all power units. We also use a special bolt seal issued to us by the Mexican government, which cannot be broken by anyone but Mexican customs officials at the airports.
What advice would you give to someone who is interested in setting up their own company in the logistics space?
Base the company on service and honesty, not price. Service always wins out. The other advice I would give is to remember that the employees are the key to making your vision come true. So pick wisely and take great care of them!
How has cross-border trade between Mexico and the United States changed since you started Mexpress?
When we first started, Mexico was hardly a blip on anyone’s radar. Carlos and I knew that with the issues overseas, prices of air and ocean, along with the delays associated with getting the product to the U.S./Canada market, that Mexico was going to play an important role in future growth of our economy. When we started Mexpress, Mexico wasn’t ranked high as a trading partner with the U.S. In the last two months, however, it was ranked as the No. 2 trading partner, with Canada being No. 1 and China No. 3.
Do you expect to see an increase in nearshoring to Mexico in the next five years? Why or why not?
There is no doubt! Mexico trade with the U.S. and Canada is booming and is not going to stop.
How will such a shift affect your business?
It will definitely just increase our business.
The driver shortage has been a challenge for trucking companies for many years. What steps is Mexpress taking to recruit and retain good drivers?
We have not had an issue with driver shortages, as we have done a good job taking care of our team members. We have avoided some of the pitfalls facing other companies because we’ve put the focus on our employees.
You have been very involved with industry associations such as CSCMP and NASSTRAC over the years. Why has involvement in these groups been so important to you, and what do you think your company has gained from those efforts?
Not only has our involvement with CSCMP/NASSTRAC gotten us more business through meeting companies, referrals, and learning the needs of other members, we have made friendships that will last forever. CSCMP has a super supportive team, and we are proud to be a part of the organization for more than 35 years.
The practice consists of 5,000 professionals from Accenture and from Avanade—the consulting firm’s joint venture with Microsoft. They will be supported by Microsoft product specialists who will work closely with the Accenture Center for Advanced AI. Together, that group will collaborate on AI and Copilot agent templates, extensions, plugins, and connectors to help organizations leverage their data and gen AI to reduce costs, improve efficiencies and drive growth, they said on Thursday.
Accenture and Avanade say they have already developed some AI tools for these applications. For example, a supplier discovery and risk agent can deliver real-time market insights, agile supply chain responses, and better vendor selection, which could result in up to 15% cost savings. And a procure-to-pay agent could improve efficiency by up to 40% and enhance vendor relations and satisfaction by addressing urgent payment requirements and avoiding disruptions of key services
Likewise, they have also built solutions for clients using Microsoft 365 Copilot technology. For example, they have created Copilots for a variety of industries and functions including finance, manufacturing, supply chain, retail, and consumer goods and healthcare.
Another part of the new practice will be educating clients how to use the technology, using an “Azure Generative AI Engineer Nanodegree program” to teach users how to design, build, and operationalize AI-driven applications on Azure, Microsoft’s cloud computing platform. The online classes will teach learners how to use AI models to solve real-world problems through automation, data insights, and generative AI solutions, the firms said.
“We are pleased to deepen our collaboration with Accenture to help our mutual customers develop AI-first business processes responsibly and securely, while helping them drive market differentiation,” Judson Althoff, executive vice president and chief commercial officer at Microsoft, said in a release. “By bringing together Copilots and human ambition, paired with the autonomous capabilities of an agent, we can accelerate AI transformation for organizations across industries and help them realize successful business outcomes through pragmatic innovation.”
Census data showed that overall retail sales in October were up 0.4% seasonally adjusted month over month and up 2.8% unadjusted year over year. That compared with increases of 0.8% month over month and 2% year over year in September.
October’s core retail sales as defined by NRF — based on the Census data but excluding automobile dealers, gasoline stations and restaurants — were unchanged seasonally adjusted month over month but up 5.4% unadjusted year over year.
Core sales were up 3.5% year over year for the first 10 months of the year, in line with NRF’s forecast for 2024 retail sales to grow between 2.5% and 3.5% over 2023. NRF is forecasting that 2024 holiday sales during November and December will also increase between 2.5% and 3.5% over the same time last year.
“October’s pickup in retail sales shows a healthy pace of spending as many consumers got an early start on holiday shopping,” NRF Chief Economist Jack Kleinhenz said in a release. “October sales were a good early step forward into the holiday shopping season, which is now fully underway. Falling energy prices have likely provided extra dollars for household spending on retail merchandise.”
Despite that positive trend, market watchers cautioned that retailers still need to offer competitive value propositions and customer experience in order to succeed in the holiday season. “The American consumer has been more resilient than anyone could have expected. But that isn’t a free pass for retailers to under invest in their stores,” Nikki Baird, VP of strategy & product at Aptos, a solutions provider of unified retail technology based out of Alpharetta, Georgia, said in a statement. “They need to make investments in labor, customer experience tech, and digital transformation. It has been too easy to kick the can down the road until you suddenly realize there’s no road left.”
A similar message came from Chip West, a retail and consumer behavior expert at the marketing, packaging, print and supply chain solutions provider RRD. “October’s increase proved to be slightly better than projections and was likely boosted by lower fuel prices. As inflation slowed for a number of months, prices in several categories have stabilized, with some even showing declines, offering further relief to consumers,” West said. “The data also looks to be a positive sign as we kick off the holiday shopping season. Promotions and discounts will play a prominent role in holiday shopping behavior as they are key influencers in consumer’s purchasing decisions.”
That result came from the company’s “GEP Global Supply Chain Volatility Index,” an indicator tracking demand conditions, shortages, transportation costs, inventories, and backlogs based on a monthly survey of 27,000 businesses. The October index number was -0.39, which was up only slightly from its level of -0.43 in September.
Researchers found a steep rise in slack across North American supply chains due to declining factory activity in the U.S. In fact, purchasing managers at U.S. manufacturers made their strongest cutbacks to buying volumes in nearly a year and a half, indicating that factories in the world's largest economy are preparing for lower production volumes, GEP said.
Elsewhere, suppliers feeding Asia also reported spare capacity in October, albeit to a lesser degree than seen in Western markets. Europe's industrial plight remained a key feature of the data in October, as vendor capacity was significantly underutilized, reflecting a continuation of subdued demand in key manufacturing hubs across the continent.
"We're in a buyers' market. October is the fourth straight month that suppliers worldwide reported spare capacity, with notable contractions in factory demand across North America and Europe, underscoring the challenging outlook for Western manufacturers," Todd Bremer, vice president, GEP, said in a release. "President-elect Trump inherits U.S. manufacturers with plenty of spare capacity while in contrast, China's modest rebound and strong expansion in India demonstrate greater resilience in Asia."
Even as the e-commerce sector overall continues expanding toward a forecasted 41% of all retail sales by 2027, many small to medium e-commerce companies are struggling to find the investment funding they need to increase sales, according to a sector survey from online capital platform Stenn.
Global geopolitical instability and increasing inflation are causing e-commerce firms to face a liquidity crisis, which means companies may not be able to access the funds they need to grow, Stenn’s survey of 500 senior e-commerce leaders found. The research was conducted by Opinion Matters between August 29 and September 5.
Survey findings include:
61.8% of leaders who sought growth capital did so to invest in advanced technologies, such as AI and machine learning, to improve their businesses.
When asked which resources they wished they had more access to, 63.8% of respondents pointed to growth capital.
Women indicated a stronger need for business operations training (51.2%) and financial planning resources (48.8%) compared to men (30.8% and 15.4%).
40% of business owners are seeking external financial advice and mentorship at least once a week to help with business decisions.
Almost half (49.6%) of respondents are proactively forecasting their business activity 6-18 months ahead.
“As e-commerce continues to grow rapidly, driven by increasing online consumer demand and technological innovation, it’s important to remember that capital constraints and access to growth financing remain persistent hurdles for many e-commerce business leaders especially at small and medium-sized businesses,” Noel Hillman, Chief Commercial Officer at Stenn, said in a release. “In this competitive landscape, ensuring liquidity and optimizing supply chain processes are critical to sustaining growth and scaling operations.”
With six keynote and more than 100 educational sessions, CSCMP EDGE 2024 offered a wealth of content. Here are highlights from just some of the presentations.
A great American story
Author and entrepreneur Fawn Weaver closed out the first day of the conference by telling the little-known story of Nathan “Nearest” Green, who was born into slavery, freed after the Civil War, and went on to become the first master distiller for the Jack Daniel’s Whiskey brand. Through extensive research and interviews with descendants of the Daniel and Green families, Weaver discovered what she describes as a positive American story.
She told the story in her best-selling book, Love & Whiskey: The Remarkable True Story of Jack Daniel, His Master Distiller Nearest Green, and the Improbable Rise of Uncle Nearest. That story also inspired her to create Uncle Nearest Premium Whiskey.
Weaver discussed the barriers she encountered in bringing the brand to life, her vision for where it’s headed, and her take on the supply chain—which she views as both a necessary cost of doing business and an opportunity.
“[It’s] an opportunity if you can move quickly,” she said, pointing to a recent project in which the company was able to fast-track a new Uncle Nearest product thanks to close collaboration with its supply chain partners.
A two-pronged business transformation
We may be living in a world full of technology, but strategy and focus remain the top priorities when it comes to managing a business and its supply chains. So says Roberto Isaias, executive vice president and chief supply chain officer for toy manufacturing and entertainment company Mattel.
Isaias emphasized the point during his keynote on day two of EDGE 2024. He described how Mattel transformed itself amid surging demand for Barbie-branded items following the success of the Barbie movie.
That transformation, according to Isaias, came on two fronts: commercially and logistically. Today, Mattel is steadily moving beyond the toy aisle with two films and 13 TV series in production as well as 14 films and 35 shows in development. And as for those supply chain gains? The company has saved millions, increased productivity, and improved profit margins—even amid cost increases and inflation.
A framework for chasing excellence
Most of the time when CEOs present at an industry conference, they like to talk about their companies’ success stories. Not J.B. Hunt’s Shelley Simpson. Speaking at EDGE, the trucking company’s president and CEO led with a story about a time that the company lost a major customer.
According to Simpson, the company had a customer of their dedicated contract business in 2001 that was consistently making late shipments with no lead time. “We were working like crazy to try to satisfy them, and lost their business,” Simpson said.
When the team at J.B. Hunt later met with the customer’s chief supply chain officer and related all they had been doing, the customer responded, “You never shared everything you were doing for us.”
Out of that experience, came J.B. Hunt’s Customer Value Delivery framework. The framework consists of five steps: 1) understand customer needs, 2) deliver expectations, 3) measure results, 4) communicate performance, and 5) anticipate new value.
Next year’s CSCMP EDGE conference on October 5–8 in National Harbor, Md., promises to have a similarly deep lineup of keynote presentations. Register early at www.cscmpedge.org.