The recipients of CSCMP's inaugural Emerging Leader Award—Keiko Arai, Florian Schick, and Amanda Tolhurst—talk about their experiences in supply chain management and offer advice to their peers.
The future of supply chain management will be shaped by the best and brightest, those under-30-year-old professionals who will bring new ideas and innovations to the discipline. To recognize individuals who promise to be among the next generation of supply chain leaders, the Council of Supply Chain Management Professionals (CSCMP) recently launched its first-ever Emerging Leader Award.
"The future of our industry lies with today's young professionals who will be tomorrow's leaders," said Rick Blasgen, CSCMP president and chief executive officer, in announcing the award. "It is important that we recognize the contributions of emerging talent and the positive impact they have on our profession today and will continue to have in the future."
The winners of the inaugural award—Keiko Arai, Florian Schick, and Amanda Tolhurst—were honored at CSCMP's Annual Global Conference in Denver, Colorado, USA. They were chosen because of their personal career achievements and their record of accomplishment in the supply chain profession, as evidenced by awards, peer recognition, industry publications, and recommendations, according to CSCMP Young Professionals Committee Chair John Bowersox.
CSCMP's Supply Chain Quarterly Editor James A. Cooke asked the award winners about their careers and aspirations.
KEIKO ARAI
Keiko Arai recently accepted a position in global outsourcing with Bell Helicopter after completing Textron's two-year Leadership Development Program in Integrated Supply Chain Management. Her work experience includes internships with Farmland and Kraft in such areas as logistics, sales, and merchandising.
A Kansas native, Arai received a Bachelor of Science degree in supply chain management with an international business concentration from the University of Kansas. She has studied and worked in Japan, France, Peru, and Mexico and is fluent in Japanese, French, and Spanish.
Arai's passion lies in international business. She hopes to pursue a career in global business expansion and development in emerging markets.
What attracted you to the supply chain management profession?
I read a book in high school called The Travels of a T-Shirt in the Global Economy by Pietra Rivoli and instantly became fascinated by the complexity of supply chain management. I love the continuous-improvement mindset. It's global, "big picture," creative, ever-changing, and cutting-edge.
What was your biggest surprise about the supply chain field when you entered the work force?
Every industry is different and has its own, unique supply chain challenges. There is no "one size fits all" sort of best practice. I interned in the fast-paced food retail industry while in college. After graduating, I took a position in the aerospace industry. I first tried to implement what I learned from the retail world in the aerospace world, ignorant of how different the two industries were from each other. While it takes minutes to produce and pack a box of Oreos, it can take months to years to build an aircraft constructed of thousands of parts. This makes for two completely different supply chains and lead times.
Based on your own experience, do you have any advice for young professionals about how to succeed in supply chain management?
Your direct supervisor plays a tremendous role in your career and development. ... If possible, try to pair yourself up with a supervisor who not only delegates responsibilities well, but can also be your career coach. If professional athletes have coaches, working professionals should as well!
I also think that you should do what you love and are passionate about. ... It's too easy to give up on something you don't care about. You will be more determined, challenged, and fulfilled when you do what you love. Everyone should be doing his or her dream job.
Do people in supply chain management have any misperceptions about today's young professionals?
Yes, but in all honesty, there is a lot of truth to the current perceptions of today's young professionals. The first company I worked for out of college, my manager said to me, "What you know is theory, and what I know is reality." Many young professionals barge in with fresh eyes and new ideas thinking we can immediately make a difference in the company. Yes, we are stubborn, impatient, easily bored, and want to quickly get promoted. With the right manager, such negatively perceived characteristics and attitude can be turned around and used in meaningful projects that will generate impactful results.
How do you think your generation views supply chain management as a profession?
When I was in college, many students viewed supply chain management as "dirty manufacturing work." Working in a manufacturing facility isn't viewed as being nearly as glamorous as working on Wall Street. A lot of people don't realize that supply chain management goes beyond operations management.
Where do you see yourself 10 years from now?
I see myself leading cross-functional teams in global "greenfield" acquisitions and joint-venture projects in emerging markets.
FLORIAN SCHICK
Florian Schick was recently named head of strategy and business development for Merck Serono in Germany. Previously, he was an associate at McKinsey & Company's Supply Chain Management Practice in its Frankfurt, Germany, office. Before McKinsey he spent three years at Pfizer as manager of distribution models and channel strategies.
Schick holds a master's degree in supply chain management from the Massachusetts Institute of Technology in the United States and the University of Zaragoza in Spain. He earned his bachelor's degree in general management from the European Business School in Germany and ITESM in Mexico.
Based on his experience with health-care supply chains in Africa, he wrote his master's thesis on emerging market strategies for pharmaceutical companies. In addition to his native language of German, he is fluent in English and Spanish.
What attracted you to the field of supply chain management?
It was a desire to learn how companies and industries truly work from end to end by achieving a cross-functional understanding. I also wanted to understand how to overcome the "silo thinking" that can be observed in so many organizations.
What was your biggest surprise about the field of supply chain management when you â?¨entered the work force?
That continuous learning is a key to success, and that people skills and "soft" factors do matter. I also think that to prepare decisions properly, analytical tools and capabilities are a prerequisite today. In addition, to be successful at implementing decisions, you must have engagement and commitment across various levels of the organization.
Based on your own experience, do you have any advice for young professionals about how to succeed in supply chain management?
Broaden your horizon across countries and industries. And seek challenges early on in your careers.
Do you have any predictions about where the industry is headed in theâ?¨next 10 years?
I see mega trends like the rise of digitization and "big data" shaping the field. I'm curious about how advanced collaboration between companies in the same and adjacent industries will develop.
Where do you see yourself 10 years from now?
Taking responsibility in and contributing to the progress of the health-care and pharmaceutical industry.
AMANDA TOLHURST
Amanda Tolhurst has been with Whirlpool Corp. for more than seven years. As the senior manager of internal materials operations at Whirlpool's operation in Ohio, she is responsible for the strategic and day-to-day management and delivery of parts to dryer manufacturing lines. Prior to this position she held various supply chain responsibilities at Whirlpool Canada, including management of the forecasting and supply teams and management of distribution operations and outsourced logistics relationships.
Tolhurst holds a Bachelor of Science in logistics and transportation from the University of Tennessee and a Master of Business Administration from the Schulich School of Business at York University. She chaired the Supply Chain and Logistics Association (SCL) of Canada's annual conference in both 2011 and 2012, and received SCL's 2008 President's Award for her work on a network consolidation project at Whirlpool Canada.
What attracted you to the supply chain management profession?
The biggest attraction was the variety of challenges available to someone with a logistics degree—not only with the number of different companies that you could go work for, but the vast number of different jobs within those companies, whether it be forecasting, operations, manufacturing, transportation, customs, customer service, [and many others].
What was your biggest surprise about the supply chain field when you entered the work force?
The biggest surprise about the field was the similarities in how things get from point A to point B across different industries. Although a lot of the basics are the same, it's how well you implement them and challenge yourself to continuously improve that drives success.
Based on your own experience, do you have any advice for young professionals about how to succeed in supply chain management?
The biggest piece of advice that I would give is "be flexible." Be willing to try different areas in supply chain management and also be willing to step outside your comfort zone and do something on the business side to gain wider experience. Never say no to an opportunity to learn something new.
Do people in supply chain management have any misperceptions about today's young professionals?
I do not think there are any major misperceptions. Regardless of age, you have to prove yourself and earn the trust and respect of your colleagues.
Do you have any predictions about where the industry is headed in the next 10 years?
The industry is going to continue to get more creative as technology continues to change how we think and do normal, everyday things. Companies are experimenting with new equipment and new ways of moving products.
How do you think your generation views supply chain management as a profession?
I think more younger people are starting to think of supply chain management as a good career path, which is different than it may have been in the past. It's starting to become a better-known choice for business majors.
Where do you see yourself 10 years from now?
I see myself leading a global supply chain organization that is dynamic, growing, and continuously challenging itself to improve.
The U.S., U.K., and Australia will strengthen supply chain resiliency by sharing data and taking joint actions under the terms of a pact signed last week, the three nations said.
The agreement creates a “Supply Chain Resilience Cooperation Group” designed to build resilience in priority supply chains and to enhance the members’ mutual ability to identify and address risks, threats, and disruptions, according to the U.K.’s Department for Business and Trade.
One of the top priorities for the new group is developing an early warning pilot focused on the telecommunications supply chain, which is essential for the three countries’ global, digitized economies, they said. By identifying and monitoring disruption risks to the telecommunications supply chain, this pilot will enhance all three countries’ knowledge of relevant vulnerabilities, criticality, and residual risks. It will also develop procedures for sharing this information and responding cooperatively to disruptions.
According to the U.S. Department of Homeland Security (DHS), the group chose that sector because telecommunications infrastructure is vital to the distribution of public safety information, emergency services, and the day to day lives of many citizens. For example, undersea fiberoptic cables carry over 95% of transoceanic data traffic without which smartphones, financial networks, and communications systems would cease to function reliably.
“The resilience of our critical supply chains is a homeland security and economic security imperative,” Secretary of Homeland Security Alejandro N. Mayorkas said in a release. “Collaboration with international partners allows us to anticipate and mitigate disruptions before they occur. Our new U.S.-U.K.-Australia Supply Chain Resilience Cooperation Group will help ensure that our communities continue to have the essential goods and services they need, when they need them.”
Artificial intelligence (AI) tools can help users build “smart and responsive supply chains” by increasing workforce productivity, expanding visibility, accelerating processes, and prioritizing the next best action to drive results, according to business software vendor Oracle.
To help reach that goal, the Texas company last week released software upgrades including user experience (UX) enhancements to its Oracle Fusion Cloud Supply Chain & Manufacturing (SCM) suite.
“Organizations are under pressure to create efficient and resilient supply chains that can quickly adapt to economic conditions, control costs, and protect margins,” Chris Leone, executive vice president, Applications Development, Oracle, said in a release. “The latest enhancements to Oracle Cloud SCM help customers create a smarter, more responsive supply chain by enabling them to optimize planning and execution and improve the speed and accuracy of processes.”
According to Oracle, specific upgrades feature changes to its:
Production Supervisor Workbench, which helps organizations improve manufacturing performance by providing real-time insight into work orders and generative AI-powered shift reporting.
Maintenance Supervisor Workbench, which helps organizations increase productivity and reduce asset downtime by resolving maintenance issues faster.
Order Management Enhancements, which help organizations increase operational performance by enabling users to quickly create and find orders, take actions, and engage customers.
Product Lifecycle Management (PLM) Enhancements, which help organizations accelerate product development and go-to-market by enabling users to quickly find items and configure critical objects and navigation paths to meet business-critical priorities.
Nearly one-third of American consumers have increased their secondhand purchases in the past year, revealing a jump in “recommerce” according to a buyer survey from ShipStation, a provider of web-based shipping and order fulfillment solutions.
The number comes from a survey of 500 U.S. consumers showing that nearly one in four (23%) Americans lack confidence in making purchases over $200 in the next six months. Due to economic uncertainty, savvy shoppers are looking for ways to save money without sacrificing quality or style, the research found.
Younger shoppers are leading the charge in that trend, with 59% of Gen Z and 48% of Millennials buying pre-owned items weekly or monthly. That rate makes Gen Z nearly twice as likely to buy second hand compared to older generations.
The primary reason that shoppers say they have increased their recommerce habits is lower prices (74%), followed by the thrill of finding unique or rare items (38%) and getting higher quality for a lower price (28%). Only 14% of Americans cite environmental concerns as a primary reason they shop second-hand.
Despite the challenge of adjusting to the new pattern, recommerce represents a strategic opportunity for businesses to capture today’s budget-minded shoppers and foster long-term loyalty, Austin, Texas-based ShipStation said.
For example, retailers don’t have to sell used goods to capitalize on the secondhand boom. Instead, they can offer trade-in programs swapping discounts or store credit for shoppers’ old items. And they can improve product discoverability to help customers—particularly older generations—find what they’re looking for.
Other ways for retailers to connect with recommerce shoppers are to improve shipping practices. According to ShipStation:
70% of shoppers won’t return to a brand if shipping is too expensive.
51% of consumers are turned off by late deliveries
40% of shoppers won’t return to a retailer again if the packaging is bad.
The “CMA CGM Startup Awards”—created in collaboration with BFM Business and La Tribune—will identify the best innovations to accelerate its transformation, the French company said.
Specifically, the company will select the best startup among the applicants, with clear industry transformation objectives focused on environmental performance, competitiveness, and quality of life at work in each of the three areas:
Shipping: Enabling safer, more efficient, and sustainable navigation through innovative technological solutions.
Logistics: Reinventing the global supply chain with smart and sustainable logistics solutions.
Media: Transform content creation, and customer engagement with innovative media technologies and strategies.
Three winners will be selected during a final event organized on November 15 at the Orange Vélodrome Stadium in Marseille, during the 2nd Artificial Intelligence Marseille (AIM) forum organized by La Tribune and BFM Business. The selection will be made by a jury chaired by Rodolphe Saadé, Chairman and CEO of the Group, and including members of the executive committee representing the various sectors of CMA CGM.
Businesses were preparing to deal with the effects of the latest major storm of the 2024 hurricane season as Francine barreled toward the Gulf Coast Wednesday.
Louisiana was experiencing heavy rain and wind gusts at midday as the storm moved northeast through the Gulf and was expected to pick up speed. The state will bear the brunt of Francine’s wind, rain, and storm damage, according to forecasters at weather service provider AccuWeather.
“AccuWeather meteorologists are projecting a storm surge of 6-10 feet along much of the Louisiana coast with a pocket of 10-15 feet on some of the inland bays in south-central Louisiana,” the company reported in an afternoon update Wednesday.
Businesses and supply chains were prepping for delays and disruptions from the storm earlier this week. Supply chain mapping and monitoring firm Resilinc said the storm will have a “significant impact” on a wide range of industries along the Gulf Coast, including aerospace, life sciences, manufacturing, oil and gas, and high-tech, among others. In a statement, Resilinc said energy companies had evacuated personnel and suspended operations on oil platforms as of Tuesday. In addition, the firm said its proprietary data showed the storm could affect nearly 11,000 manufacturing, warehousing, distribution, fabrication, and testing sites across the region, putting at risk more than 57,000 parts used in everyday items and the manufacture of more than 4,000 products.
Francine, which was expected to make landfall as a category 2 hurricane, according to AccuWeather, follows the devastating effects of two storms earlier this summer: Hurricane Beryl, which hit the Texas coast in July, and Hurricane Debby, which caused $28 billion in damage and economic loss after hitting the Southeast on August 5.