A practical application of AI in inventory management
Inventory management for spare parts for an ocean vessel is a tricky proposition. Not only do you need to carry the right inventory in the right amounts to address a variety of hard-to-predict circumstances, but you also need to actually have the space for it on board. Artificial intelligence and machine learning can help achieve this delicate balance.
Leo Cataldino has extensive international planning, project management, forecasting, reengineering, and supply chain management experience. He is a partner-manager and principal in the Logistics practice of ToolsGroup, a global firm focused on AI-driven supply chain planning.
When it comes to optimizing transportation, logistics, and shipping, artificial intelligence (AI) and machine learning (ML) algorithms have a vital new role to play. While getting the right product in the desired quantity and at the lowest price sounds easy in theory, many variable factors are in constant play, including data flows too massive to be managed by human operators, continuous disruptions in the distribution chain, fuel price volatility, the presence of multiple suppliers for the same products, and ever-changing, unpredictable levels of consumer demand.
To forecast future inventory needs, all sectors of logistics are therefore leaning into machine learning (ML), the branch of AI that makes machines smarter by feeding them data, from which they can “learn” what to do with it. But nowhere is the need for ML more sharply felt than in the shipping and maritime transportation industry. Here is just one practical application that looks at best practices in AI as they apply to shipping: predictive maintenance and spare parts management.
Optimizing parts management
Focused on the need for predictive maintenance on ships, this case study relates to our parts optimization work with a company that does drilling and exploration for new oil deposits. This company uses ships called FPSOs, which stands for Floating, Production, Storage, and Offloading. FPSOs are vessels used in the oil industry in locations far from the coast that cannot be reached by oil or gas pipelines. The management of spare parts in this type of vessel must take into account that the ship is an itinerant warehouse with very limited space.
This company's main objectives, therefore, were to avert stock breakdowns, increase the availability of spare parts, and avoid so-called “dead stock,” that is, the storage of materials that take up space unnecessarily on board.
ToolsGroup started by conducting a preliminary audit, for which we collected and validated master data of spare parts and ships, stock levels, history of consumption, and other statistics relating to the consumption of and demand for parts.
Next, we developed an artificial intelligence algorithm to address a “what-if” maintenance need that went beyond traditional preventive maintenance—in other words, the AI we engaged served to enable predictions and scenario planning. In so doing, we effectively built the shipping company a new business model that enabled them to better manage the process of predicting what spare parts each ship would need, taking into account all the logistics constraints.
While this process began with analyzing the current performance of these FSPO vessels, we were able to propose an entirely new business analysis and optimization model that allowed a view into “what-if” scenarios and evaluated different options for resolving them.
Typically, traditional preventive maintenance is an evaluation of all factors related to cyclicality or past events. But by plugging in multiple eventualities, the system was able to predict the need for given replacements outside the normal range of maintenance and expected breakdowns or timed obsolescence. Using AI thus allowed us to forecast or predict which spare parts would be needed and which should be on hand preventively, optimizing inventory levels and the transport of spare parts. In this case, we developed a form of machine learning comprising a self-adapting and self-learning algorithm specific to maintenance, repair, and operations on these ships. The system is also capable of calculating advanced consumption forecasts of parts. Hence the optimization of stock levels of mechanical spare parts and consumables, with stock levels based precisely on forecast algorithms, answered to the need for safety as well as convenience on these vessels—along with not getting stranded at sea.
The supply chain planning software the shipping company adopted used a phased approach—that is, we introduced the implementation in a conscious sequence, replacing old systems, processes, and methodologies gradually. We used probability forecasting and machine learning technologies that were designed to work together seamlessly and automatically. Starting from a basis of data on historical demand, the ML engine went on to improve the baseline probability forecasts by applying machine learning technology to the existing historical data. This helped to produce a more robust, reliable baseline forecast that accurately models the phenomena shaping the demand. The tool then layers on more sophisticated machine learning by leveraging additional external data sources.
That said, our experience at ToolsGroup suggests that forecasting can’t be completely based on machine learning techniques. Instead, it requires a solid statistical backbone to deal with the changing and often random nature of demand. In this case, we recommended that the company use a hybrid approach that employs probability forecasting and machine learning technologies which work together seamlessly and automatically.
To do this, we introduced a self-adaptive model for probabilistic forecasting using granular historical demand. We’ve found that for this shipping company and others, this approach is critical to success when using advanced machine learning—and yields significant benefits on its own. Applying machine learning technology to the existing historical data further improves the probability forecast, resulting in a more robust, reliable baseline that accurately models the phenomena shaping the demand. From there, the system can engage in more sophisticated machine learning, using external data sources such as weather forecasts, nautical indicators, availability through distributors and stores, social media and online search, Internet of Things, and more.
Machine learning engines thus improve the calculation of factors that affect demand. For this shipping company, ML produced a more accurate future forecast—resulting in lower costs, optimized inventory of parts needed, and reduced risk of downtime.
The quantitative, qualitative, and green benefits
Beyond helping to resolve some common industry problems, optimizing shipping supply chains has wider implications, as well. In the project discussed here, the benefits were first and foremost quantitative, since stock optimization coincides with the reduction of waste. The approach also enabled the avoidance of two common risks in logistics—stock-outs or the presence of excess stock. There are also qualitative benefits. For example, as planning improves, downstream interventions (and consequently costs resulting from re-negotiation with suppliers) decrease. Finally, greater efficiency is a source of greater sustainability, which is determined both in the reduction of waste and in the containment of potential toxic events. Enhanced forecasting forestalls corrective actions that can correspond to additional and therefore more costly and polluting transportation.
In general, one of the strengths of AI-powered technologies is their ability to crunch multiple demand variables to automatically generate a reliable demand forecast. This “self-tuning” approach allows the system to predict demand behavior much more accurately than considering demand history alone. Supply chain professionals understand the importance of accurate demand forecasting, yet this is a difficult task due to the extreme complexity of modern demand planning. Increasing forecasting complexity and rapidly shifting consumer demand are often exacerbated by seasonality, new product introductions, promotions, and myriad causal factors such as weather and social media. A high level of automated machine learning is an ideal application to improve forecast accuracy in supply chain planning. ML also supports the development of more resilient supply chain planning practices because it enables the whole system to react to changes and disruptions in a timely manner. Businesses that use ML-augmented supply chain platforms can harness real-time data for immediate action and become more resilient and future proof.
Authors’ Note: This case study was presented at a recent conference held in Genoa, Italy, “Digital Infrastructure and Predictive Logistics: Strategies, Risks and Opportunities in Transportation Supply Chain Data Exchange." The event was sponsored by Logistic Digital Community, a virtual community created through the initiative of Confcommercio-Conftrasporto in collaboration with Federlogistica and Consorzio Global.
The practice consists of 5,000 professionals from Accenture and from Avanade—the consulting firm’s joint venture with Microsoft. They will be supported by Microsoft product specialists who will work closely with the Accenture Center for Advanced AI. Together, that group will collaborate on AI and Copilot agent templates, extensions, plugins, and connectors to help organizations leverage their data and gen AI to reduce costs, improve efficiencies and drive growth, they said on Thursday.
Accenture and Avanade say they have already developed some AI tools for these applications. For example, a supplier discovery and risk agent can deliver real-time market insights, agile supply chain responses, and better vendor selection, which could result in up to 15% cost savings. And a procure-to-pay agent could improve efficiency by up to 40% and enhance vendor relations and satisfaction by addressing urgent payment requirements and avoiding disruptions of key services
Likewise, they have also built solutions for clients using Microsoft 365 Copilot technology. For example, they have created Copilots for a variety of industries and functions including finance, manufacturing, supply chain, retail, and consumer goods and healthcare.
Another part of the new practice will be educating clients how to use the technology, using an “Azure Generative AI Engineer Nanodegree program” to teach users how to design, build, and operationalize AI-driven applications on Azure, Microsoft’s cloud computing platform. The online classes will teach learners how to use AI models to solve real-world problems through automation, data insights, and generative AI solutions, the firms said.
“We are pleased to deepen our collaboration with Accenture to help our mutual customers develop AI-first business processes responsibly and securely, while helping them drive market differentiation,” Judson Althoff, executive vice president and chief commercial officer at Microsoft, said in a release. “By bringing together Copilots and human ambition, paired with the autonomous capabilities of an agent, we can accelerate AI transformation for organizations across industries and help them realize successful business outcomes through pragmatic innovation.”
Census data showed that overall retail sales in October were up 0.4% seasonally adjusted month over month and up 2.8% unadjusted year over year. That compared with increases of 0.8% month over month and 2% year over year in September.
October’s core retail sales as defined by NRF — based on the Census data but excluding automobile dealers, gasoline stations and restaurants — were unchanged seasonally adjusted month over month but up 5.4% unadjusted year over year.
Core sales were up 3.5% year over year for the first 10 months of the year, in line with NRF’s forecast for 2024 retail sales to grow between 2.5% and 3.5% over 2023. NRF is forecasting that 2024 holiday sales during November and December will also increase between 2.5% and 3.5% over the same time last year.
“October’s pickup in retail sales shows a healthy pace of spending as many consumers got an early start on holiday shopping,” NRF Chief Economist Jack Kleinhenz said in a release. “October sales were a good early step forward into the holiday shopping season, which is now fully underway. Falling energy prices have likely provided extra dollars for household spending on retail merchandise.”
Despite that positive trend, market watchers cautioned that retailers still need to offer competitive value propositions and customer experience in order to succeed in the holiday season. “The American consumer has been more resilient than anyone could have expected. But that isn’t a free pass for retailers to under invest in their stores,” Nikki Baird, VP of strategy & product at Aptos, a solutions provider of unified retail technology based out of Alpharetta, Georgia, said in a statement. “They need to make investments in labor, customer experience tech, and digital transformation. It has been too easy to kick the can down the road until you suddenly realize there’s no road left.”
A similar message came from Chip West, a retail and consumer behavior expert at the marketing, packaging, print and supply chain solutions provider RRD. “October’s increase proved to be slightly better than projections and was likely boosted by lower fuel prices. As inflation slowed for a number of months, prices in several categories have stabilized, with some even showing declines, offering further relief to consumers,” West said. “The data also looks to be a positive sign as we kick off the holiday shopping season. Promotions and discounts will play a prominent role in holiday shopping behavior as they are key influencers in consumer’s purchasing decisions.”
That result came from the company’s “GEP Global Supply Chain Volatility Index,” an indicator tracking demand conditions, shortages, transportation costs, inventories, and backlogs based on a monthly survey of 27,000 businesses. The October index number was -0.39, which was up only slightly from its level of -0.43 in September.
Researchers found a steep rise in slack across North American supply chains due to declining factory activity in the U.S. In fact, purchasing managers at U.S. manufacturers made their strongest cutbacks to buying volumes in nearly a year and a half, indicating that factories in the world's largest economy are preparing for lower production volumes, GEP said.
Elsewhere, suppliers feeding Asia also reported spare capacity in October, albeit to a lesser degree than seen in Western markets. Europe's industrial plight remained a key feature of the data in October, as vendor capacity was significantly underutilized, reflecting a continuation of subdued demand in key manufacturing hubs across the continent.
"We're in a buyers' market. October is the fourth straight month that suppliers worldwide reported spare capacity, with notable contractions in factory demand across North America and Europe, underscoring the challenging outlook for Western manufacturers," Todd Bremer, vice president, GEP, said in a release. "President-elect Trump inherits U.S. manufacturers with plenty of spare capacity while in contrast, China's modest rebound and strong expansion in India demonstrate greater resilience in Asia."
Even as the e-commerce sector overall continues expanding toward a forecasted 41% of all retail sales by 2027, many small to medium e-commerce companies are struggling to find the investment funding they need to increase sales, according to a sector survey from online capital platform Stenn.
Global geopolitical instability and increasing inflation are causing e-commerce firms to face a liquidity crisis, which means companies may not be able to access the funds they need to grow, Stenn’s survey of 500 senior e-commerce leaders found. The research was conducted by Opinion Matters between August 29 and September 5.
Survey findings include:
61.8% of leaders who sought growth capital did so to invest in advanced technologies, such as AI and machine learning, to improve their businesses.
When asked which resources they wished they had more access to, 63.8% of respondents pointed to growth capital.
Women indicated a stronger need for business operations training (51.2%) and financial planning resources (48.8%) compared to men (30.8% and 15.4%).
40% of business owners are seeking external financial advice and mentorship at least once a week to help with business decisions.
Almost half (49.6%) of respondents are proactively forecasting their business activity 6-18 months ahead.
“As e-commerce continues to grow rapidly, driven by increasing online consumer demand and technological innovation, it’s important to remember that capital constraints and access to growth financing remain persistent hurdles for many e-commerce business leaders especially at small and medium-sized businesses,” Noel Hillman, Chief Commercial Officer at Stenn, said in a release. “In this competitive landscape, ensuring liquidity and optimizing supply chain processes are critical to sustaining growth and scaling operations.”
With six keynote and more than 100 educational sessions, CSCMP EDGE 2024 offered a wealth of content. Here are highlights from just some of the presentations.
A great American story
Author and entrepreneur Fawn Weaver closed out the first day of the conference by telling the little-known story of Nathan “Nearest” Green, who was born into slavery, freed after the Civil War, and went on to become the first master distiller for the Jack Daniel’s Whiskey brand. Through extensive research and interviews with descendants of the Daniel and Green families, Weaver discovered what she describes as a positive American story.
She told the story in her best-selling book, Love & Whiskey: The Remarkable True Story of Jack Daniel, His Master Distiller Nearest Green, and the Improbable Rise of Uncle Nearest. That story also inspired her to create Uncle Nearest Premium Whiskey.
Weaver discussed the barriers she encountered in bringing the brand to life, her vision for where it’s headed, and her take on the supply chain—which she views as both a necessary cost of doing business and an opportunity.
“[It’s] an opportunity if you can move quickly,” she said, pointing to a recent project in which the company was able to fast-track a new Uncle Nearest product thanks to close collaboration with its supply chain partners.
A two-pronged business transformation
We may be living in a world full of technology, but strategy and focus remain the top priorities when it comes to managing a business and its supply chains. So says Roberto Isaias, executive vice president and chief supply chain officer for toy manufacturing and entertainment company Mattel.
Isaias emphasized the point during his keynote on day two of EDGE 2024. He described how Mattel transformed itself amid surging demand for Barbie-branded items following the success of the Barbie movie.
That transformation, according to Isaias, came on two fronts: commercially and logistically. Today, Mattel is steadily moving beyond the toy aisle with two films and 13 TV series in production as well as 14 films and 35 shows in development. And as for those supply chain gains? The company has saved millions, increased productivity, and improved profit margins—even amid cost increases and inflation.
A framework for chasing excellence
Most of the time when CEOs present at an industry conference, they like to talk about their companies’ success stories. Not J.B. Hunt’s Shelley Simpson. Speaking at EDGE, the trucking company’s president and CEO led with a story about a time that the company lost a major customer.
According to Simpson, the company had a customer of their dedicated contract business in 2001 that was consistently making late shipments with no lead time. “We were working like crazy to try to satisfy them, and lost their business,” Simpson said.
When the team at J.B. Hunt later met with the customer’s chief supply chain officer and related all they had been doing, the customer responded, “You never shared everything you were doing for us.”
Out of that experience, came J.B. Hunt’s Customer Value Delivery framework. The framework consists of five steps: 1) understand customer needs, 2) deliver expectations, 3) measure results, 4) communicate performance, and 5) anticipate new value.
Next year’s CSCMP EDGE conference on October 5–8 in National Harbor, Md., promises to have a similarly deep lineup of keynote presentations. Register early at www.cscmpedge.org.