Finding "new right answers" to age-old supply chain questions
Keynote speakers at the Council of Supply Chain Management Professionals' 2013 Annual Global Conference focused on how to apply creative thinking to address problems.
Thousands of supply chain professionals from 34 countries marked the Council of Supply Chain Management Professionals' 50th anniversary by attending the organization's Annual Global Conference in Denver, Colorado, USA from October 20-23, 2013.
That theme of "the changing right answer" also featured prominently in the opening keynote presentation by Felipe Calderón, president of Mexico from 2006 to 2012. Calderón spoke about lessons that could be learned from the way his country handled the 2008-2010 recession. When the recession hit, Mexico increased public spending to 3 percent of its gross domestic product and expanded its social programs. This was the right decision at the time, according to Calderón. Once the economy started to recover, however, the right answer to the question of how to help the economy changed. Mexico responded by developing an "exit strategy," which largely reversed those previous actions. "At that time, you saw other economies where presidents did the same in the crisis but then never took steps to reduce the deficit after the crisis," Calderón said.
Calderón also saw the recession as an opportunity to increase Mexico's global economic competitiveness. Using the sense of crisis as a catalyst, the government put in place structural reforms while simultaneously strengthening Mexico's commitment to free trade and an open global economy, he said.
The keynote address for the second day of the conference, by Peter Carlsson, vice president of supply chain for Tesla Motors, also played into the concept of new answers to old questions. Carlsson talked about Tesla's quest to challenge conventional wisdom about automobile manufacturing as it designs and manufactures high-end electric cars. To accomplish this feat, the company has focused on creating a completely new, complex supply chain that combines the best of Detroit and Silicon Valley, Carlsson said. Tesla wants to radically change not just the cars themselves but also how the supply chain enables production of those cars. For example, the company has a goal of significantly reducing tooling lead times, in the same way that the consumer electronics industry some years ago was able to reduce its tooling times from 14 to 16 weeks to three or four weeks.
Carlsson acknowledged that it will be hard for "the smallest fish in the world's biggest industry" to change the game. The key to success for Tesla so far has been seeing its supply chain as a key differentiator, and developing deep ties with key suppliers. For example, Tesla has been able to secure a disproportionate amount of resources and attention from some of its suppliers because the owners of those companies have become personally interested in the product and see securing Tesla's business as a long-term investment.
To help conference attendees be like Mexico and Tesla and find their own "new right answer" for age-old problems, CSCMP presented three days of breakout educational seminars that touched on such hot topics as outsourcing, sales and operations planning, risk mitigation, and talent management, among many others. CSCMP members can learn more about these sessions by downloading the presentation slides from CSCMP's website. A member log-in is required to download the slides.
The conference also included numerous special events, including facility tours, the annual supply chain educators conference and doctoral symposium, a "Women at Work" panel and reception, and a student recruitment day. Additionally, the Supply Chain Exchange exhibition showcased cutting-edge technology, equipment, and services (although the hottest attraction on the show floor was a shiny new, black Tesla).
To find next year's right answers to long-standing questions, mark your calendar for the 2014 Annual Global Conference: September 21-24 in San Antonio, Texas, USA.
CSCMP bestows awards for excellence
Here is a brief rundown of the awards that were presented for excellence in business and academics at CSCMP's 2013 Annual Global Conference.
CSCMP recognized a number of special achievements at its annual conference. Here is a brief rundown of the awards that were presented for excellence in business and academics.
Jason Acimovic, assistant professor of supply chain and information systems at the Smeal College of Business of The Pennsylvania State University, received the Doctoral Dissertation Award for his research, titled "Lowering Outbound Shipping Costs in an Online Retail Environment by Making Better Fulfillment and Replenishment Decisions."
The Bernard J. La Londe Best Paper Award was given to Adriana Rossiter Hofer of the University of Arkansas, A. Michael Knemeyer of The Ohio State University, and Paul R. Murphy of John Carroll University for their paper "The Roles of Procedural and Distributive Justice in Logistics Outsourcing Relationships." The La Londe Award recognizes the best paper published in the Journal of Business Logistics.
Office products company Staples Inc. and on-demand packaging manufacturer Packsize received the Supply Chain Innovation Award for Staples' "Smart-size" packaging program, which creates corrugated packaging that is customized for each individual order.
Keiko Arai of Bell Helicopter, Florian Schick of Merck Serono, and Amanda Tolhurst of Whirlpool were presented with the CSCMP Young Professionals Emerging Leader Award. In its inaugural year, this award recognizes CSCMP members age 30 or younger who have made substantive contributions to the field.
New board officers announced
CSCMP elected new officers to its board of directors at the association's annual business meeting
In addition to being an educational event, CSCMP's Annual Global Conference also serves as the association's annual business meeting. As part of those proceedings, members elected the following officers to CSCMP's board of directors:
Board of Directors Chair: Heather L. Sheehan, vice president, indirect sourcing and logistics, Danaher Corp.
Immediate Past Chair: Rick J. Jackson, executive vice president, Mast Global Logistics Inc., a subsidiary of Limited Brands Inc.
Board Chair-elect: Ted Stank, Bruce Chair of Business and professor of supply chain management, University of Tennessee
Board Vice Chair: Kevin F. Smith, president and chief executive officer, Sustainable Supply Chain Consulting
Secretary and Treasurer: Mary C. Long, vice president logistics and network planning, Domino's Pizza
A list of CSCMP's current board members and committee chairs is available here.
Businesses are cautiously optimistic as peak holiday shipping season draws near, with many anticipating year-over-year sales increases as they continue to battle challenging supply chain conditions.
That’s according to the DHL 2024 Peak Season Shipping Survey, released today by express shipping service provider DHL Express U.S. The company surveyed small and medium-sized enterprises (SMEs) to gauge their holiday business outlook compared to last year and found that a mix of optimism and “strategic caution” prevail ahead of this year’s peak.
Nearly half (48%) of the SMEs surveyed said they expect higher holiday sales compared to 2023, while 44% said they expect sales to remain on par with last year, and just 8% said they foresee a decline. Respondents said the main challenges to hitting those goals are supply chain problems (35%), inflation and fluctuating consumer demand (34%), staffing (16%), and inventory challenges (14%).
But respondents said they have strategies in place to tackle those issues. Many said they began preparing for holiday season earlier this year—with 45% saying they started planning in Q2 or earlier, up from 39% last year. Other strategies include expanding into international markets (35%) and leveraging holiday discounts (32%).
Sixty percent of respondents said they will prioritize personalized customer service as a way to enhance customer interactions and loyalty this year. Still others said they will invest in enhanced web and mobile experiences (23%) and eco-friendly practices (13%) to draw customers this holiday season.
The practice consists of 5,000 professionals from Accenture and from Avanade—the consulting firm’s joint venture with Microsoft. They will be supported by Microsoft product specialists who will work closely with the Accenture Center for Advanced AI. Together, that group will collaborate on AI and Copilot agent templates, extensions, plugins, and connectors to help organizations leverage their data and gen AI to reduce costs, improve efficiencies and drive growth, they said on Thursday.
Accenture and Avanade say they have already developed some AI tools for these applications. For example, a supplier discovery and risk agent can deliver real-time market insights, agile supply chain responses, and better vendor selection, which could result in up to 15% cost savings. And a procure-to-pay agent could improve efficiency by up to 40% and enhance vendor relations and satisfaction by addressing urgent payment requirements and avoiding disruptions of key services
Likewise, they have also built solutions for clients using Microsoft 365 Copilot technology. For example, they have created Copilots for a variety of industries and functions including finance, manufacturing, supply chain, retail, and consumer goods and healthcare.
Another part of the new practice will be educating clients how to use the technology, using an “Azure Generative AI Engineer Nanodegree program” to teach users how to design, build, and operationalize AI-driven applications on Azure, Microsoft’s cloud computing platform. The online classes will teach learners how to use AI models to solve real-world problems through automation, data insights, and generative AI solutions, the firms said.
“We are pleased to deepen our collaboration with Accenture to help our mutual customers develop AI-first business processes responsibly and securely, while helping them drive market differentiation,” Judson Althoff, executive vice president and chief commercial officer at Microsoft, said in a release. “By bringing together Copilots and human ambition, paired with the autonomous capabilities of an agent, we can accelerate AI transformation for organizations across industries and help them realize successful business outcomes through pragmatic innovation.”
Census data showed that overall retail sales in October were up 0.4% seasonally adjusted month over month and up 2.8% unadjusted year over year. That compared with increases of 0.8% month over month and 2% year over year in September.
October’s core retail sales as defined by NRF — based on the Census data but excluding automobile dealers, gasoline stations and restaurants — were unchanged seasonally adjusted month over month but up 5.4% unadjusted year over year.
Core sales were up 3.5% year over year for the first 10 months of the year, in line with NRF’s forecast for 2024 retail sales to grow between 2.5% and 3.5% over 2023. NRF is forecasting that 2024 holiday sales during November and December will also increase between 2.5% and 3.5% over the same time last year.
“October’s pickup in retail sales shows a healthy pace of spending as many consumers got an early start on holiday shopping,” NRF Chief Economist Jack Kleinhenz said in a release. “October sales were a good early step forward into the holiday shopping season, which is now fully underway. Falling energy prices have likely provided extra dollars for household spending on retail merchandise.”
Despite that positive trend, market watchers cautioned that retailers still need to offer competitive value propositions and customer experience in order to succeed in the holiday season. “The American consumer has been more resilient than anyone could have expected. But that isn’t a free pass for retailers to under invest in their stores,” Nikki Baird, VP of strategy & product at Aptos, a solutions provider of unified retail technology based out of Alpharetta, Georgia, said in a statement. “They need to make investments in labor, customer experience tech, and digital transformation. It has been too easy to kick the can down the road until you suddenly realize there’s no road left.”
A similar message came from Chip West, a retail and consumer behavior expert at the marketing, packaging, print and supply chain solutions provider RRD. “October’s increase proved to be slightly better than projections and was likely boosted by lower fuel prices. As inflation slowed for a number of months, prices in several categories have stabilized, with some even showing declines, offering further relief to consumers,” West said. “The data also looks to be a positive sign as we kick off the holiday shopping season. Promotions and discounts will play a prominent role in holiday shopping behavior as they are key influencers in consumer’s purchasing decisions.”
Third-party logistics (3PL) providers’ share of large real estate leases across the U.S. rose significantly through the third quarter of 2024 compared to the same time last year, as more retailers and wholesalers have been outsourcing their warehouse and distribution operations to 3PLs, according to a report from real estate firm CBRE.
Specifically, 3PLs’ share of bulk industrial leasing activity—covering leases of 100,000 square feet or more—rose to 34.1% through Q3 of this year from 30.6% through Q3 last year. By raw numbers, 3PLs have accounted for 498 bulk leases so far this year, up by 9% from the 457 at this time last year.
By category, 3PLs’ share of 34.1% ranked above other occupier types such as: general retail and wholesale (26.6), food and beverage (9.0), automobiles, tires, and parts (7.9), manufacturing (6.2), building materials and construction (5.6), e-commerce only (5.6), medical (2.7), and undisclosed (2.3).
On a quarterly basis, bulk leasing by 3PLs has steadily increased this year, reversing the steadily decreasing trend of 2023. CBRE pointed to three main reasons for that resurgence:
Import Flexibility. Labor disruptions, extreme weather patterns, and geopolitical uncertainty have led many companies to diversify their import locations. Using 3PLs allows for more inventory flexibility, a key component to retailer success in times of uncertainty.
Capital Allocation/Preservation. Warehousing and distribution of goods is expensive, draining capital resources for transportation costs, rent, or labor. But outsourcing to 3PLs provides companies with more flexibility to increase or decrease their inventories without any risk of signing their own lease commitments. And using a 3PL also allows companies to switch supply chain costs from capital to operational expenses.
Focus on Core Competency. Outsourcing their logistics operations to 3PLs allows companies to focus on core business competencies that drive revenue, such as product development, sales, and customer service.
Looking into the future, these same trends will continue to drive 3PL warehouse demand, CBRE said. Economic, geopolitical and supply chain uncertainty will remain prevalent in the coming quarters but will not diminish the need to effectively manage inventory levels.
That result came from the company’s “GEP Global Supply Chain Volatility Index,” an indicator tracking demand conditions, shortages, transportation costs, inventories, and backlogs based on a monthly survey of 27,000 businesses. The October index number was -0.39, which was up only slightly from its level of -0.43 in September.
Researchers found a steep rise in slack across North American supply chains due to declining factory activity in the U.S. In fact, purchasing managers at U.S. manufacturers made their strongest cutbacks to buying volumes in nearly a year and a half, indicating that factories in the world's largest economy are preparing for lower production volumes, GEP said.
Elsewhere, suppliers feeding Asia also reported spare capacity in October, albeit to a lesser degree than seen in Western markets. Europe's industrial plight remained a key feature of the data in October, as vendor capacity was significantly underutilized, reflecting a continuation of subdued demand in key manufacturing hubs across the continent.
"We're in a buyers' market. October is the fourth straight month that suppliers worldwide reported spare capacity, with notable contractions in factory demand across North America and Europe, underscoring the challenging outlook for Western manufacturers," Todd Bremer, vice president, GEP, said in a release. "President-elect Trump inherits U.S. manufacturers with plenty of spare capacity while in contrast, China's modest rebound and strong expansion in India demonstrate greater resilience in Asia."