In the supply chain field, we have many challenges on the talent front. Most of what we are collectively doing is devoted to being more attractive to a limited talent pool than our competitors are. But the real key to success in the talent arena is to expand the talent pool itself.
To listen to some academics, nothing matters but the bright young people earning university degrees. Degreed professionals are important, but we also need many thousands more nondegreed workers. We have to recognize that 75 percent (give or take) of supply chain jobs do not require a four-year degree from a university—but that doesn't mean all of those jobs are limited to toiling in a dank, dark warehouse, either. Our problem is that we are failing to create an ongoing stream of qualified and motivated people to fill those nondegreed jobs: people who enter the field on purpose rather than by accident or as a last resort. Sadly, the many programs directed at training forklift drivers and order pickers present a limited, and borderline negative, view of the rich and intricate tapestry of opportunities the supply chain profession provides.
Here in Ohio, we are developing a program that is designed to inform and to attract high school audiences to consider supply chain careers—whether they are interested in Ohio State University, a community college, a vocational education program, or a little training/certification so that they can go to work—and to ensure there will be jobs for them to go to. Our vision is to acquaint young people with the possibilities offered by the profession and divert them into appropriate developmental channels, early enough that they can enter the field educated, trained, and ready to be productive.
We think this will deliver competitive advantage. It will also continue to fill the talent pipeline so that we are not constantly fighting the talent shortage battle. It will give more people decent jobs at decent wages, often in communities in which there are not many traditional opportunities.
Art van Bodegraven
Managing principal
Van Bodegraven Associates
Powell, Ohio, USA
Open students' eyes to SCM as a profession
Recently I taught a seminar for the Executive Master of Business Administration (MBA) program at California State University's Fresno-Craig School of Business. The purpose of this one-day workshop was to introduce the discipline of supply chain management to the MBA students in a way that integrates traditional business topics such as finance, accounting, management, and manufacturing into an enterprisewide, systemwide view. My curriculum was based on the eight SCPro building blocks (created by CSCMP) and the Guiding Principles of the Lean Fulfillment Stream (from LeanCor).
The feedback from the students was overwhelmingly positive, and it inspired me to write to you. We have been talking about the talent crisis in supply chain and logistics; meanwhile, the discipline is not taught at enough universities. In fact, some schools have even cut their logistics programs due to low student enrollments. Why? The natural conclusion would be that students and young professionals don't find the field interesting or promising as a career. After my experience teaching, I respectfully disagree and believe the problem to be the low level of marketing we do for supply chain and logistics. After I taught my students about the amazing diversity of our profession, the opportunities for supply chain professionals to be seen as "Most Valued Player" at their companies, and the success stories of Amazon, Walmart, Macy's, and others, I saw their eyes lighting up one by one. The students' feedback speaks for itself:
"I have learned most of what I now know about supply chain management through this brief, yet very informative course. Before this class, I thought of SCM as only having to do with transportation. I have learned that I have a lot to learn, and a good reason to learn it. Thank you for the enlightening class."
"Thank you for the awesome class last week, it was a really interesting topic that has not been covered enough in our MBA program or undergraduate courses. During this program I have become increasingly interested in operations and SCM. I would like to find direction in my career to take the necessary steps into the field."
So where are the future generations of supply chain professionals hiding, you ask? At every business school around the world! All we need to do is teach them the secrets of our profession with enthusiasm, and our talent crisis will be a tale of the past.
Susanna Sterling-Bodnar
Director, Supply Chain Solutions
LeanCor Supply Chain Group
Florence, Kentucky, USA
CSCMP's annual conference inspired new ideas
Last year, when a friend invited me to join CSCMP and attend the Annual Global Conference in Denver, I decided to go and experience more of what my friend promised was a great organization.
I can tell you that it was even better than promised. So full of passionate, great leaders and members! I could see the energy flowing out of the people gathered together to network and learn about the supply chain.
The learning was great, the networking could not have been better, and the general sessions opened my mind to an explosion of ideas. I came home full of energy and ideas, and charged with innovation and enthusiasm.
As a Mexican national, hearing Felipe Calderón speak about the great future opportunities for Mexico was pretty relevant to me. (A big thanks to the team who took me backstage for a photo with him, that was awesome!) The story of Tesla Motors was so inspirational. I was already intrigued by their story and what I think is their potential to make history, but hearing about the struggles, challenges, and opportunities they have faced really put a human face on this great supply chain and innovation story.
The biggest impact for me came from Mike Rayburn's keynote presentation about innovation. The company I work for is big in innovation. I can tell you that all the innovation training, reading material, and videos I have seen over the last couple of years came to life when I heard Rayburn deliver his innovation message.
Coincidentally, during a networking lunch the Monday prior to Rayburn's talk, I was talking to a student about innovation. I remember saying, "I wish I was innovative, but I'm not." After hearing Rayburn, the innovation message really hit home. I could not sleep for a few nights after the conference because so many ideas kept coming into my head, and I had to get up and write them down.
I was wrong. I am innovative, we are all innovative—we simply need to give ourselves permission to be that way.
Today, I'm working on three innovation-related projects! I have presented one supply chain-related innovation idea to my company. Additionally, my friend who invited me to join CSCMP, some other supply chain professionals, and I together have created a roundtable for Peoria, Illinois, USA. All of these things happened because I gave myself permission to check out what CSCMP was all about. Needless to say, it was the best education investment I have made so far.
Keep up the great work, CSCMP team, and see you in San Antonio!
Javier R. Zarazua
Undercarriage Black Belt—Strategic Sourcing
Caterpillar Inc.
Peoria, Illinois, USA
ReposiTrak, a global food traceability network operator, will partner with Upshop, a provider of store operations technology for food retailers, to create an end-to-end grocery traceability solution that reaches from the supply chain to the retail store, the firms said today.
The partnership creates a data connection between suppliers and the retail store. It works by integrating Salt Lake City-based ReposiTrak’s network of thousands of suppliers and their traceability shipment data with Austin, Texas-based Upshop’s network of more than 450 retailers and their retail stores.
That accomplishment is important because it will allow food sector trading partners to meet the U.S. FDA’s Food Safety Modernization Act Section 204d (FSMA 204) requirements that they must create and store complete traceability records for certain foods.
And according to ReposiTrak and Upshop, the traceability solution may also unlock potential business benefits. It could do that by creating margin and growth opportunities in stores by connecting supply chain data with store data, thus allowing users to optimize inventory, labor, and customer experience management automation.
"Traceability requires data from the supply chain and – importantly – confirmation at the retail store that the proper and accurate lot code data from each shipment has been captured when the product is received. The missing piece for us has been the supply chain data. ReposiTrak is the leader in capturing and managing supply chain data, starting at the suppliers. Together, we can deliver a single, comprehensive traceability solution," Mark Hawthorne, chief innovation and strategy officer at Upshop, said in a release.
"Once the data is flowing the benefits are compounding. Traceability data can be used to improve food safety, reduce invoice discrepancies, and identify ways to reduce waste and improve efficiencies throughout the store,” Hawthorne said.
Under FSMA 204, retailers are required by law to track Key Data Elements (KDEs) to the store-level for every shipment containing high-risk food items from the Food Traceability List (FTL). ReposiTrak and Upshop say that major industry retailers have made public commitments to traceability, announcing programs that require more traceability data for all food product on a faster timeline. The efforts of those retailers have activated the industry, motivating others to institute traceability programs now, ahead of the FDA’s enforcement deadline of January 20, 2026.
Inclusive procurement practices can fuel economic growth and create jobs worldwide through increased partnerships with small and diverse suppliers, according to a study from the Illinois firm Supplier.io.
The firm’s “2024 Supplier Diversity Economic Impact Report” found that $168 billion spent directly with those suppliers generated a total economic impact of $303 billion. That analysis can help supplier diversity managers and chief procurement officers implement programs that grow diversity spend, improve supply chain competitiveness, and increase brand value, the firm said.
The companies featured in Supplier.io’s report collectively supported more than 710,000 direct jobs and contributed $60 billion in direct wages through their investments in small and diverse suppliers. According to the analysis, those purchases created a ripple effect, supporting over 1.4 million jobs and driving $105 billion in total income when factoring in direct, indirect, and induced economic impacts.
“At Supplier.io, we believe that empowering businesses with advanced supplier intelligence not only enhances their operational resilience but also significantly mitigates risks,” Aylin Basom, CEO of Supplier.io, said in a release. “Our platform provides critical insights that drive efficiency and innovation, enabling companies to find and invest in small and diverse suppliers. This approach helps build stronger, more reliable supply chains.”
As U.S. small and medium-sized enterprises (SMEs) face an uncertain business landscape in 2025, a substantial majority (67%) expect positive growth in the new year compared to 2024, according to a survey from DHL.
However, the survey also showed that businesses could face a rocky road to reach that goal, as they navigate a complex environment of regulatory/policy shifts and global market volatility. Both those issues were cited as top challenges by 36% of respondents, followed by staffing/talent retention (11%) and digital threats and cyber attacks (2%).
Against that backdrop, SMEs said that the biggest opportunity for growth in 2025 lies in expanding into new markets (40%), followed by economic improvements (31%) and implementing new technologies (14%).
As the U.S. prepares for a broad shift in political leadership in Washington after a contentious election, the SMEs in DHL’s survey were likely split evenly on their opinion about the impact of regulatory and policy changes. A plurality of 40% were on the fence (uncertain, still evaluating), followed by 24% who believe regulatory changes could negatively impact growth, 20% who see these changes as having a positive impact, and 16% predicting no impact on growth at all.
That uncertainty also triggered a split when respondents were asked how they planned to adjust their strategy in 2025 in response to changes in the policy or regulatory landscape. The largest portion (38%) of SMEs said they remained uncertain or still evaluating, followed by 30% who will make minor adjustments, 19% will maintain their current approach, and 13% who were willing to significantly adjust their approach.
Specifically, the two sides remain at odds over provisions related to the deployment of semi-automated technologies like rail-mounted gantry cranes, according to an analysis by the Kansas-based 3PL Noatum Logistics. The ILA has strongly opposed further automation, arguing it threatens dockworker protections, while the USMX contends that automation enhances productivity and can create long-term opportunities for labor.
In fact, U.S. importers are already taking action to prevent the impact of such a strike, “pulling forward” their container shipments by rushing imports to earlier dates on the calendar, according to analysis by supply chain visibility provider Project44. That strategy can help companies to build enough safety stock to dampen the damage of events like the strike and like the steep tariffs being threatened by the incoming Trump administration.
Likewise, some ocean carriers have already instituted January surcharges in pre-emption of possible labor action, which could support inbound ocean rates if a strike occurs, according to freight market analysts with TD Cowen. In the meantime, the outcome of the new negotiations are seen with “significant uncertainty,” due to the contentious history of the discussion and to the timing of the talks that overlap with a transition between two White House regimes, analysts said.
That percentage is even greater than the 13.21% of total retail sales that were returned. Measured in dollars, returns (including both legitimate and fraudulent) last year reached $685 billion out of the $5.19 trillion in total retail sales.
“It’s clear why retailers want to limit bad actors that exhibit fraudulent and abusive returns behavior, but the reality is that they are finding stricter returns policies are not reducing the returns fraud they face,” Michael Osborne, CEO of Appriss Retail, said in a release.
Specifically, the report lists the leading types of returns fraud and abuse reported by retailers in 2024, including findings that:
60% of retailers surveyed reported incidents of “wardrobing,” or the act of consumers buying an item, using the merchandise, and then returning it.
55% cited cases of returning an item obtained through fraudulent or stolen tender, such as stolen credit cards, counterfeit bills, gift cards obtained through fraudulent means or fraudulent checks.
48% of retailers faced occurrences of returning stolen merchandise.
Together, those statistics show that the problem remains prevalent despite growing efforts by retailers to curb retail returns fraud through stricter returns policies, while still offering a sufficiently open returns policy to keep customers loyal, they said.
“Returns are a significant cost for retailers, and the rise of online shopping could increase this trend,” Kevin Mahoney, managing director, retail, Deloitte Consulting LLP, said. “As retailers implement policies to address this issue, they should avoid negatively affecting customer loyalty and retention. Effective policies should reduce losses for the retailer while minimally impacting the customer experience. This approach can be crucial for long-term success.”