Extreme weather in Q1 made an existing capacity shortage worse. To prepare for more challenges to come, shippers should secure more reliable capacity and reconsider their modal choices.
Logistics managers, always under stress, got no relief in the first quarter of 2014 as they grappled with unprecedented weather-related challenges across the northern half of the country. How bad was it? Here are just a few records that were set in key U.S. transportation hubs, according to the National Weather Service:
Detroit—Snowiest winter recorded, with more than 91 inches, shattering a 133-year-old record
Philadelphia—Second snowiest winter on record, with 69 inches
Chicago—Third snowiest winter ever, with more than 80 inches
The record-setting snowfalls, along with extreme cold and other weather events, resulted in delayed shipments, missed pickups and deliveries, inventory backlogs, and higher costs for both shippers and carriers.
To make matters worse, the spot-market demand for truckload (TL) capacity, as measured by the Internet Truckstop Market Demand Index, reached more than 27 loads per truck in March. That dipped to only 23.6 in April as shippers continued to deal with the aftermath of heavy snowfalls and extreme cold, in some locales even after the snow had melted. Both months were well above their normal ranges over the past five years. As those statistics suggest, demand for transportation services was there, but the capacity to deliver was, literally, snowed in.
Not only did the weather impact shipping, it affected the U.S. economy as well. Although many economists had forecast real gross domestic product (GDP) growth of 1 percent in the first quarter, real GDP instead contracted by 1 percent.
All this followed a pretty uneventful 2013. Data collected by the American Trucking Associations suggests that supply and demand last year were in balance (see Figure 1). Accordingly, freight rates remained stable and the "epic capacity crunch" shippers had expected failed to materialize. As a result, many shippers have been left to wonder whether the first quarter of 2014 was an omen of market conditions to come or an anomaly. Should they gird their organizations for the epic capacity crunch, or merely blame the extent of the capacity shortage on the weather?
The short answer is, probably neither. The likely outcome for 2014 is somewhere between Armageddon and "just another stable year in the market." Nonetheless, market dynamics do appear to be shifting, and shippers need to be prepared.
Modest rate increases likely
From a demand perspective, the slow and bumpy pace of the U.S. economic recovery may last for some time to come. The Congressional Budget Office projects the U.S. gross domestic product will increase by roughly 3 percent per year for the next four years—hardly a blockbuster growth outlook for the world's biggest economy. The housing market, a key indicator of truckload volumes, has stabilized but remains near 40-year lows. Sales in the automotive sector—another bellwether of TL market health—have leveled off after seeing a strong recovery from the depths of the recession in 2008.
The supply side of the truckload market is under considerable and increasing pressure, partly as operators struggle to keep pace with regulations that are adding cost and creating extra constraints on an already tight market for drivers. Let's consider what that means for shippers in terms of rates, and how they can respond.
Many industry analysts are forecasting a modest increase in linehaul rates this year, somewhere between 2 and 4 percent. Diesel fuel costs also are forecast to increase, albeit gradually, in the immediate future. With costs appearing to be on the rise, smart shippers have been budgeting accordingly.
Weather could still be a factor in the truckload market for the rest of the year. The Atlantic hurricane season officially started on the first of June and will last through November. The National Oceanic and Atmospheric Administration (NOAA) has predicted that 2014 will be a "normal" year, with three to six hurricanes, of which one or two will qualify as major. But let's not forget that it only takes one major storm to upset the domestic transportation network, causing freight rates to increase because the government tends to pays top dollar for capacity to aid in disaster-relief efforts.
Suggested strategies
To prepare for these challenges—both market-driven and otherwise—savvy shippers should expand their carrier base and their routing guides. A larger list of vetted carriers allows shippers to tap into more capacity in a calculated progression through trusted partners and, ideally, favorable rate schedules.
They can also include more nonasset-based providers in their carrier base. These brokers can "shop" for trucking capacity when there is excess demand. Fortunately, the increasing popularity of these types of service providers has coincided with a healthy dose of scrutiny from both regulators and investors, which has made using a broker less risky for shippers.
Shippers might also want to consider dedicated contract carriage arrangements. Those with smaller fleet operations (typically fewer than 20 trucks) may benefit from outsourcing to providers of dedicated contract carriage arrangements through cost improvements, access to technology, backhaul opportunities, and the flexibility to expand capacity. Larger fleet operators, meanwhile, are looking to expand their private fleet programs to secure access to capacity and achieve economies of scale on their own.
Finally, shippers should be embracing intermodal and rail transportation. This may sound like common sense, but the reality is that although they are more economical and less capacity-constrained, these modes are underutilized by many shippers.
The trucking market promises to be challenging for shippers on many fronts for some time to come. However, those shippers that invest the time and resources in being prepared will be well-positioned to weather any storm.
Just 29% of supply chain organizations have the competitive characteristics they’ll need for future readiness, according to a Gartner survey released Tuesday. The survey focused on how organizations are preparing for future challenges and to keep their supply chains competitive.
Gartner surveyed 579 supply chain practitioners to determine the capabilities needed to manage the “future drivers of influence” on supply chains, which include artificial intelligence (AI) achievement and the ability to navigate new trade policies. According to the survey, the five competitive characteristics are: agility, resilience, regionalization, integrated ecosystems, and integrated enterprise strategy.
The survey analysis identified “leaders” among the respondents as supply chain organizations that have already developed at least three of the five competitive characteristics necessary to address the top five drivers of supply chain’s future.
Less than a third have met that threshold.
“Leaders shared a commitment to preparation through long-term, deliberate strategies, while non-leaders were more often focused on short-term priorities,” Pierfrancesco Manenti, vice president analyst in Gartner’s Supply Chain practice, said in a statement announcing the survey results.
“Most leaders have yet to invest in the most advanced technologies (e.g. real-time visibility, digital supply chain twin), but plan to do so in the next three-to-five years,” Manenti also said in the statement. “Leaders see technology as an enabler to their overall business strategies, while non-leaders more often invest in technology first, without having fully established their foundational capabilities.”
As part of the survey, respondents were asked to identify the future drivers of influence on supply chain performance over the next three to five years. The top five drivers are: achievement capability of AI (74%); the amount of new ESG regulations and trade policies being released (67%); geopolitical fight/transition for power (65%); control over data (62%); and talent scarcity (59%).
The analysis also identified four unique profiles of supply chain organizations, based on what their leaders deem as the most crucial capabilities for empowering their organizations over the next three to five years.
First, 54% of retailers are looking for ways to increase their financial recovery from returns. That’s because the cost to return a purchase averages 27% of the purchase price, which erases as much as 50% of the sales margin. But consumers have their own interests in mind: 76% of shoppers admit they’ve embellished or exaggerated the return reason to avoid a fee, a 39% increase from 2023 to 204.
Second, return experiences matter to consumers. A whopping 80% of shoppers stopped shopping at a retailer because of changes to the return policy—a 34% increase YoY.
Third, returns fraud and abuse is top-of-mind-for retailers, with wardrobing rising 38% in 2024. In fact, over two thirds (69%) of shoppers admit to wardrobing, which is the practice of buying an item for a specific reason or event and returning it after use. Shoppers also practice bracketing, or purchasing an item in a variety of colors or sizes and then returning all the unwanted options.
Fourth, returns come with a steep cost in terms of sustainability, with returns amounting to 8.4 billion pounds of landfill waste in 2023 alone.
“As returns have become an integral part of the shopper experience, retailers must balance meeting sky-high expectations with rising costs, environmental impact, and fraudulent behaviors,” Amena Ali, CEO of Optoro, said in the firm’s “2024 Returns Unwrapped” report. “By understanding shoppers’ behaviors and preferences around returns, retailers can create returns experiences that embrace their needs while driving deeper loyalty and protecting their bottom line.”
Facing an evolving supply chain landscape in 2025, companies are being forced to rethink their distribution strategies to cope with challenges like rising cost pressures, persistent labor shortages, and the complexities of managing SKU proliferation.
1. Optimize labor productivity and costs. Forward-thinking businesses are leveraging technology to get more done with fewer resources through approaches like slotting optimization, automation and robotics, and inventory visibility.
2. Maximize capacity with smart solutions. With e-commerce volumes rising, facilities need to handle more SKUs and orders without expanding their physical footprint. That can be achieved through high-density storage and dynamic throughput.
3. Streamline returns management. Returns are a growing challenge, thanks to the continued growth of e-commerce and the consumer practice of bracketing. Businesses can handle that with smarter reverse logistics processes like automated returns processing and reverse logistics visibility.
4. Accelerate order fulfillment with robotics. Robotic solutions are transforming the way orders are fulfilled, helping businesses meet customer expectations faster and more accurately than ever before by using autonomous mobile robots (AMRs and robotic picking.
5. Enhance end-of-line packaging. The final step in the supply chain is often the most visible to customers. So optimizing packaging processes can reduce costs, improve efficiency, and support sustainability goals through automated packaging systems and sustainability initiatives.
That clash has come as retailers have been hustling to adjust to pandemic swings like a renewed focus on e-commerce, then swiftly reimagining store experiences as foot traffic returned. But even as the dust settles from those changes, retailers are now facing renewed questions about how best to define their omnichannel strategy in a world where customers have increasing power and information.
The answer may come from a five-part strategy using integrated components to fortify omnichannel retail, EY said. The approach can unlock value and customer trust through great experiences, but only when implemented cohesively, not individually, EY warns.
The steps include:
1. Functional integration: Is your operating model and data infrastructure siloed between e-commerce and physical stores, or have you developed a cohesive unit centered around delivering seamless customer experience?
2. Customer insights: With consumer centricity at the heart of operations, are you analyzing all touch points to build a holistic view of preferences, behaviors, and buying patterns?
3. Next-generation inventory: Given the right customer insights, how are you utilizing advanced analytics to ensure inventory is optimized to meet demand precisely where and when it’s needed?
4. Distribution partnerships: Having ensured your customers find what they want where they want it, how are your distribution strategies adapting to deliver these choices to them swiftly and efficiently?
5. Real estate strategy: How is your real estate strategy interconnected with insights, inventory and distribution to enhance experience and maximize your footprint?
When approached cohesively, these efforts all build toward one overarching differentiator for retailers: a better customer experience that reaches from brand engagement and order placement through delivery and return, the EY study said. Amid continued volatility and an economy driven by complex customer demands, the retailers best set up to win are those that are striving to gain real-time visibility into stock levels, offer flexible fulfillment options and modernize merchandising through personalized and dynamic customer experiences.
Geopolitical rivalries, alliances, and aspirations are rewiring the global economy—and the imposition of new tariffs on foreign imports by the U.S. will accelerate that process, according to an analysis by Boston Consulting Group (BCG).
Without a broad increase in tariffs, world trade in goods will keep growing at an average of 2.9% annually for the next eight years, the firm forecasts in its report, “Great Powers, Geopolitics, and the Future of Trade.” But the routes goods travel will change markedly as North America reduces its dependence on China and China builds up its links with the Global South, which is cementing its power in the global trade map.
“Global trade is set to top $29 trillion by 2033, but the routes these goods will travel is changing at a remarkable pace,” Aparna Bharadwaj, managing director and partner at BCG, said in a release. “Trade lanes were already shifting from historical patterns and looming US tariffs will accelerate this. Navigating these new dynamics will be critical for any global business.”
To understand those changes, BCG modeled the direct impact of the 60/25/20 scenario (60% tariff on Chinese goods, a 25% on goods from Canada and Mexico, and a 20% on imports from all other countries). The results show that the tariffs would add $640 billion to the cost of importing goods from the top ten U.S. import nations, based on 2023 levels, unless alternative sources or suppliers are found.
In terms of product categories imported by the U.S., the greatest impact would be on imported auto parts and automotive vehicles, which would primarily affect trade with Mexico, the EU, and Japan. Consumer electronics, electrical machinery, and fashion goods would be most affected by higher tariffs on Chinese goods. Specifically, the report forecasts that a 60% tariff rate would add $61 billion to cost of importing consumer electronics products from China into the U.S.