After a slow start, demand for transportation services is on the rebound, and the year could turn out to be a busy one for shippers, carriers, and service providers.
A "banner year." There are many data points in the 25th annual "State of Logistics Report," but those two words—used to describe the 2014 outlook for U.S. logistics—are what will likely stand out. That's because the report's author, Rosalyn Wilson, has been anything but an optimist about the economy and the logistics business since the Great Recession ended in 2009. The report is produced by the Council of Supply Chain Management Professionals (CSCMP) and is sponsored by Penske Logistics.
At first glance, Wilson's bullishness about 2014 seems out of sync with her findings that 2013 was no different than the less-than-stellar years that came before it. Transportation revenues—measured as "costs" in the report—rose just 2 percent year-over-year. Trucking revenues gained only 1.6 percent, making 2013 one of the weakest years for the industry in recent history, the report said. Intercity truck revenues rose 1.8 percent, while the local delivery segment gained 1.2 percent. Truck tonnage gained 6.1 percent year-over-year, a misleading figure because it is skewed by the enormous number of shipments of heavy sand used to support hydraulic fracturing, or "fracking," operations in the Great Plains, Texas, and Pennsylvania.
[Figure 4] Index of logistics costs as a percentage of GDpEnlarge this image
Truck shippers continued to be successful during 2013 in resisting rate increases, according to the report. Although carriers are operating at or near full capacity, shippers believe they have enough service options to hold off rate hikes, the report said. Rates were relatively flat, except for in the spot market when capacity was scarce.
About the "State of Logistics Report"
For 25 years, the annual "State of Logistics Report" has quantified the size of the U.S. transportation market and the impact of logistics on the U.S. economy. The late logistics consultant Robert V. Delaney began the study in 1989 as a way to measure logistics efficiency following the deregulation of transportation in the United States. Currently the report is authored by transportation consultant Rosalyn Wilson under the auspices of the Council of Supply Chain Management Professionals (CSCMP). This year's report was sponsored by Penske Logistics.
CSCMP members can download the 25th Annual "State of Logistics Report" at no charge from CSCMP's website. Nonmembers can purchase the report by going to CSCMP's website, clicking on the "Research" tab, and selecting "State of Logistics Report."
As has been the case for several years, rail revenue growth again outpaced that for trucking. Overall rail revenue rose 4.9 percent year-over-year, and revenue per ton-mile increased 5.3 percent. Total carloadings jumped 8.2 percent, while intermodal volume rose 10.6 percent, the report said. However, strong price competition from truckers dampened intermodal rate growth. Ocean volumes rose 4.5 percent, while domestic and international airfreight volumes each increased by less than 1 percent.
Revenues for the third-party logistics (3PL) sector rose 3.2 percent in 2013, down from a 5.9-percent year-over-year gain in 2012. Most of the softness was in the international sector as a subpar global economic recovery and shippers' reluctance to commit to new business restrained results, the report said. By contrast, the domestic 3PL market showed strong demand as shippers increasingly turned to intermediaries to help optimize their supply chains across a broad front. Marc Althen, president of Penske Logistics, said the company last year experienced strong demand for all of its services.
A surprise rebound
The transportation industry's relatively lackluster performance appeared to end in March of this year. Not surprisingly, the industry struggled for most of the first quarter as bad weather made a mess out of much of the nation's transportation system. But as weather challenges abated in March, the economy and the industry sprang forward. Volumes during that month rose 10 percent year-over-year, partly as businesses that had held back due to the weather and the normal post-holiday slowdown got back in gear.
The big surprise came in April. Based on the average pattern of activity over the past four years, April should have seen a contraction. Instead, business took off. Freight payments rose to their highest point in 15 years. Shipment volumes hit their highest levels since June 2011, according to the report.
The momentum continued through May. Shipments through the first five months were up 13.1 percent over 2013 levels. Payments jumped 11 percent over that span. The surges in March, April, and May led to the strongest freight demand since the recession ended, the report said. More tellingly, Wilson—who generally is averse to taking risks with her forecasts—predicted that 2014 would be the best year for freight since 2006, the industry's last good year before a protracted recession took hold.
Wilson's projections must be looked at with a bit of hindsight. Other years in the post-recession era have enjoyed strong periods only to fade and fall flat. In 2013, for example, a strong showing that extended through the middle of the year was spoiled by a weak fourth quarter that put a damper on the year's overall results. That weakness carried over into the first quarter of 2014, with GDP falling 2.9 percent. The conventional wisdom held that bad weather was responsible for most of the drop; skeptics contended that inclement weather is a regular first-quarter occurrence, but first-quarter economic output in most other years hasn't declined so precipitously.
Despite the first-quarter weakness, Wilson said her full-year forecast remains unchanged. In a mid-June e-mail, she said the weakness in freight traffic during January and February was "a timing concern, not a volume concern." The economic trends that support freight activity have all turned upward, she said. The construction business has been improving, based on the number of building permits issued and housing starts begun. Pickup truck sales are rising, a reflection of strong housing demand. Transportation employment is growing faster than employment in general. Orders placed abroad are growing more slowly than in previous years but have begun to pick up. Consumer spending has increased after a months-long lull. Heavy-duty truck orders have been climbing beyond just replacement rates. And on the financial front, interest rates are low and inflation remains benign. "Most of the people I talk to ... are quite positive," she said.
Wilson cautioned that macroeconomic and supply chain activities are not always in alignment. For example, U.S. imports rose every month through May, a trend that stimulates shipping volumes but detracts from the GDP calculation, she said.
The cost of inventory
The big story of 2013 was the demand for inventory and the absurdly low costs of carrying it. U.S. warehousing costs spiked as retailers, emboldened by low interest rates, stockpiled products ahead of a hoped-for fourth-quarter burst that never came, the report said. Indeed, warehousing expenses climbed 5.6 percent over 2012 levels as rising inventories absorbed all available capacity. Demand for peak-season space in last year's fourth quarter reached the highest level on record, according to the report. The U.S. industrial vacancy rate ended the year at 8 percent, down from 8.9 percent in 2012.
Retail inventories increased 6.2 percent year-over-year, and inventory levels rose sequentially throughout 2013. (See Figure 1.) Wholesale and manufacturing inventories rose by only 2.7 percent and 2.1 percent, respectively, indicating the upstream supply chain flow succeeded in keeping stocks low until late in the year, the report said.
"Cheap money" no doubt played a major role in inventory management decisions. The U.S. Federal Reserve Bank's annualized rate for commercial paper—unsecured promissory notes with a fixed maturity of no more than 270 days—fell to 0.09 percent in 2013 from 0.11 percent in 2012. As of the end of May, the commercial paper rate had fallen further, to 0.08 percent.
The "interest" category of the "State of Logistics Report" fell 22.6 percent in 2013, an astonishing decline given the already rock-bottom borrowing costs. Interest-rate declines offset the cost of taking on more inventory, leaving overall carrying costs just 2.8 percent higher than 2012 levels, the report said.
Wilson said low interest rates encouraged companies to take on more inventory because there would be little economic penalty to warehousing product. However, 2013's up-and-down economy left manufacturers unsure what to expect, she said. "Manufacturing has had a number of sustained growth periods, but so far none have stuck," Wilson said in an e-mail prior to the report's mid-June release.
The cushion of ultra-low interest rates was apparent in the report's analysis. If the annualized 2007 interest rate of 5.07 percent had prevailed during 2013, total logistics costs would have increased by US $128 billion, Wilson's research found. But thanks in part to low interest rates, U.S. logistics costs reached $1.39 trillion, up $31 billion, or 2.3 percent, from 2012 levels. (See Figure 2.)
All told, logistics costs in 2013 as a percentage of gross domestic product (GDP) declined to 8.2 percent, as shown in Figure 3. (For a breakdown by inventory and transportation, see Figure 4.) For the previous two years, costs as a percentage of GDP—a key gauge of the supply chain's efficiency in moving U.S. output—had been stuck at 8.5 percent.
Some of the year-over-year decline in 2013 can be attributed to a 1.9-percent drop in "shipper-related costs" as companies increased their supply chain productivity, the report said. However, Wilson said the decline largely reflected lower demand in freight spending and, by extension, logistics products and services. In years past, a fall in the ratio would be hailed as a sign the supply chain was becoming ever more efficient at moving the nation's output. That is no longer the case.
The sluggish 2013 data makes the strength in the first half of 2014 all the more significant, according to Wilson. As of mid-year, the data curve had dramatically steepened, and the logistics industry appeared ready to break out of what has been a three-year pattern, she said. If that happens, the industry will have enjoyed its best year in nearly a decade. Just as important, it could be looking at several good years ahead of it.
Just 29% of supply chain organizations have the competitive characteristics they’ll need for future readiness, according to a Gartner survey released Tuesday. The survey focused on how organizations are preparing for future challenges and to keep their supply chains competitive.
Gartner surveyed 579 supply chain practitioners to determine the capabilities needed to manage the “future drivers of influence” on supply chains, which include artificial intelligence (AI) achievement and the ability to navigate new trade policies. According to the survey, the five competitive characteristics are: agility, resilience, regionalization, integrated ecosystems, and integrated enterprise strategy.
The survey analysis identified “leaders” among the respondents as supply chain organizations that have already developed at least three of the five competitive characteristics necessary to address the top five drivers of supply chain’s future.
Less than a third have met that threshold.
“Leaders shared a commitment to preparation through long-term, deliberate strategies, while non-leaders were more often focused on short-term priorities,” Pierfrancesco Manenti, vice president analyst in Gartner’s Supply Chain practice, said in a statement announcing the survey results.
“Most leaders have yet to invest in the most advanced technologies (e.g. real-time visibility, digital supply chain twin), but plan to do so in the next three-to-five years,” Manenti also said in the statement. “Leaders see technology as an enabler to their overall business strategies, while non-leaders more often invest in technology first, without having fully established their foundational capabilities.”
As part of the survey, respondents were asked to identify the future drivers of influence on supply chain performance over the next three to five years. The top five drivers are: achievement capability of AI (74%); the amount of new ESG regulations and trade policies being released (67%); geopolitical fight/transition for power (65%); control over data (62%); and talent scarcity (59%).
The analysis also identified four unique profiles of supply chain organizations, based on what their leaders deem as the most crucial capabilities for empowering their organizations over the next three to five years.
First, 54% of retailers are looking for ways to increase their financial recovery from returns. That’s because the cost to return a purchase averages 27% of the purchase price, which erases as much as 50% of the sales margin. But consumers have their own interests in mind: 76% of shoppers admit they’ve embellished or exaggerated the return reason to avoid a fee, a 39% increase from 2023 to 204.
Second, return experiences matter to consumers. A whopping 80% of shoppers stopped shopping at a retailer because of changes to the return policy—a 34% increase YoY.
Third, returns fraud and abuse is top-of-mind-for retailers, with wardrobing rising 38% in 2024. In fact, over two thirds (69%) of shoppers admit to wardrobing, which is the practice of buying an item for a specific reason or event and returning it after use. Shoppers also practice bracketing, or purchasing an item in a variety of colors or sizes and then returning all the unwanted options.
Fourth, returns come with a steep cost in terms of sustainability, with returns amounting to 8.4 billion pounds of landfill waste in 2023 alone.
“As returns have become an integral part of the shopper experience, retailers must balance meeting sky-high expectations with rising costs, environmental impact, and fraudulent behaviors,” Amena Ali, CEO of Optoro, said in the firm’s “2024 Returns Unwrapped” report. “By understanding shoppers’ behaviors and preferences around returns, retailers can create returns experiences that embrace their needs while driving deeper loyalty and protecting their bottom line.”
Facing an evolving supply chain landscape in 2025, companies are being forced to rethink their distribution strategies to cope with challenges like rising cost pressures, persistent labor shortages, and the complexities of managing SKU proliferation.
1. Optimize labor productivity and costs. Forward-thinking businesses are leveraging technology to get more done with fewer resources through approaches like slotting optimization, automation and robotics, and inventory visibility.
2. Maximize capacity with smart solutions. With e-commerce volumes rising, facilities need to handle more SKUs and orders without expanding their physical footprint. That can be achieved through high-density storage and dynamic throughput.
3. Streamline returns management. Returns are a growing challenge, thanks to the continued growth of e-commerce and the consumer practice of bracketing. Businesses can handle that with smarter reverse logistics processes like automated returns processing and reverse logistics visibility.
4. Accelerate order fulfillment with robotics. Robotic solutions are transforming the way orders are fulfilled, helping businesses meet customer expectations faster and more accurately than ever before by using autonomous mobile robots (AMRs and robotic picking.
5. Enhance end-of-line packaging. The final step in the supply chain is often the most visible to customers. So optimizing packaging processes can reduce costs, improve efficiency, and support sustainability goals through automated packaging systems and sustainability initiatives.
That clash has come as retailers have been hustling to adjust to pandemic swings like a renewed focus on e-commerce, then swiftly reimagining store experiences as foot traffic returned. But even as the dust settles from those changes, retailers are now facing renewed questions about how best to define their omnichannel strategy in a world where customers have increasing power and information.
The answer may come from a five-part strategy using integrated components to fortify omnichannel retail, EY said. The approach can unlock value and customer trust through great experiences, but only when implemented cohesively, not individually, EY warns.
The steps include:
1. Functional integration: Is your operating model and data infrastructure siloed between e-commerce and physical stores, or have you developed a cohesive unit centered around delivering seamless customer experience?
2. Customer insights: With consumer centricity at the heart of operations, are you analyzing all touch points to build a holistic view of preferences, behaviors, and buying patterns?
3. Next-generation inventory: Given the right customer insights, how are you utilizing advanced analytics to ensure inventory is optimized to meet demand precisely where and when it’s needed?
4. Distribution partnerships: Having ensured your customers find what they want where they want it, how are your distribution strategies adapting to deliver these choices to them swiftly and efficiently?
5. Real estate strategy: How is your real estate strategy interconnected with insights, inventory and distribution to enhance experience and maximize your footprint?
When approached cohesively, these efforts all build toward one overarching differentiator for retailers: a better customer experience that reaches from brand engagement and order placement through delivery and return, the EY study said. Amid continued volatility and an economy driven by complex customer demands, the retailers best set up to win are those that are striving to gain real-time visibility into stock levels, offer flexible fulfillment options and modernize merchandising through personalized and dynamic customer experiences.
Geopolitical rivalries, alliances, and aspirations are rewiring the global economy—and the imposition of new tariffs on foreign imports by the U.S. will accelerate that process, according to an analysis by Boston Consulting Group (BCG).
Without a broad increase in tariffs, world trade in goods will keep growing at an average of 2.9% annually for the next eight years, the firm forecasts in its report, “Great Powers, Geopolitics, and the Future of Trade.” But the routes goods travel will change markedly as North America reduces its dependence on China and China builds up its links with the Global South, which is cementing its power in the global trade map.
“Global trade is set to top $29 trillion by 2033, but the routes these goods will travel is changing at a remarkable pace,” Aparna Bharadwaj, managing director and partner at BCG, said in a release. “Trade lanes were already shifting from historical patterns and looming US tariffs will accelerate this. Navigating these new dynamics will be critical for any global business.”
To understand those changes, BCG modeled the direct impact of the 60/25/20 scenario (60% tariff on Chinese goods, a 25% on goods from Canada and Mexico, and a 20% on imports from all other countries). The results show that the tariffs would add $640 billion to the cost of importing goods from the top ten U.S. import nations, based on 2023 levels, unless alternative sources or suppliers are found.
In terms of product categories imported by the U.S., the greatest impact would be on imported auto parts and automotive vehicles, which would primarily affect trade with Mexico, the EU, and Japan. Consumer electronics, electrical machinery, and fashion goods would be most affected by higher tariffs on Chinese goods. Specifically, the report forecasts that a 60% tariff rate would add $61 billion to cost of importing consumer electronics products from China into the U.S.