Editor's Note: In this excerpt adapted from his book, Reinventing the Supply Chain: A 21st-Century Covenant with America, University of Denver supply chain professor Jack Buffington reimagines how U.S. supply chains could be structured. He argues that U.S. supply chains are currently optimized to meet private market objectives and rarely “consider the resiliency needed to ensure the public good in a time of crisis.”
He proposes that public sector investment could be used to develop community-based supply chains that would “advocate for their citizens through innovation and enterprise.” These community-based supply chains, or enterprise zones, would use advanced digital technology to manufacture and sell products first locally and then globally. Buffington argues that these enterprise zones are not meant to displace large companies such as Amazon and Walmart, rather they are to act as their future competitors.
Since the beginning of the 21st century, one of China’s goals has been to create a supply chain strategy that balances itself through “dual circulation,” which means keeping its economy open to the world when it is in China’s best interest to do so, but then pulling back from globalization when its necessary to stabilize its domestic markets. The concept is an intentionally vague term and does not seem to be clearly articulated in any detail in official Chinese government economic plans, but it has been a foundational strategy of the nation since it entered the World Trade Organization (WTO) at the beginning of the 21st century. It is sometimes described as “capitalism with Chinese characteristics.” …
To compete with this 21st-century model of globalization, the United States needs to develop its own version of dual circulation with American characteristics by creating a community-based supply chain system. … This would involve the creation of an enterprise innovation model that takes advantage of the strengths of the American culture and of a reindustrialization strategy to develop an American Silk Road of sorts. This model would consist of a networked collection of micro-manufacturing hubs at the community level using broadband infrastructure, advanced manufacturing techniques, and a modernized approach to American education. This model would leverage both America’s innovation engine and emerging 21st-century technologies.
This community-based supply chain systems would focus internally first and then project outward to the world, from localization to globalization, to create a “glocal” model. Compared to China’s approach of dual circulation, which controls the balancing of supply and demand through a centralized governmental system in which all roads lead back to Beijing, this American system would work through individualized producer and consumer channels. … The goal would be to reform markets through people, process, and technology, not bureaucracy and policy tactics.
America’s model should be for the public sector to incentivize nodal self-reliance, allowing the individual to express himself or herself through the market. This is a paradigm shift from large-scale global multinational corporations achieving economies of scale, often enabled by large institutions.
Through public investment in community-based infrastructures such as 3D printing and logistics centers, the United States could put communities that have been excluded from economic development for over half a century back on the map. … An entire glocalized supply chain could be constructed both by and for the community and networked across the planet. This networked supply chain could connect to the next town over, to an Asian corporation, to a seaport, or to any municipality worldwide. Such a model offers unlimited possibilities, all within the community’s own control rather than dependent on big government or business.
Think of this community-based system as one that mirrors the internet, a decentralized array of clusters, constantly changing, always connected. Its logistics are virtual algorithms rather than physical routes and destinations. … This model starts virtual and then is physical. Fulfillment in this new model is done virtually as much as possible before transitioning to traditional logistical forms such as warehousing, distribution, transportation, and retail stores.
Take, for example, West Baltimore, a crumbling community plagued by drug dealing and limited to remedial employment opportunities, such as retail food service at minimum wage. If West Baltimore had access to an upgraded broadband infrastructure, an open-source blockchain system to enable transactions, and an advanced manufacturing center to promote production, its schools could teach its students to act as nodes within a community-based supply chain system. A virtual logistics system would allow them to create a network across other communities through the internet. The planning, sourcing, and distribution of materials and services could be transacted through the blockchain. These materials and services could then be manufactured into products and distributed and retailed within a peer-to-peer model. Physical supply chains have flown over and around communities like West Baltimore; digital systems can reintroduce a communal and global approach or glocal virtual logistics.
A proposed glocal model is antithetical to what logistics professionals have been taught for decades: that optimization is a physical point A to B process primarily focused on cheap labor markets and technology. In this new model, let’s call it Logistics 2.0, supply chains will become more virtual than physical. Rather than optimizing from point A to point B to enable cheaper prices for consumers and producers, a digital supply chain system can eliminate these spatial challenges by eliminating these physical limitations and redefining who is a customer and who is a producer. Consumers and producers can be anyone, living anywhere, so as long as they are networked to do so. …
A national platform to kick off a community-based supply chain network would commence through incentives and subsidies for a public broadband infrastructure and public education reform. With this platform in place, a digital infrastructure would network each community in the nation and around the world, similar to how a national railroad system helped to create the physical network of the U.S. supply chain over a century ago. Then each state and local municipality could determine its separate economic development plan, perhaps through the seeding of business case funding for local communities to begin justifying their models. For example, the U.S. government could fund the infrastructure and educational strategy, and Maryland could fund the feasibility study and proof of concept of a community-based supply chain based in the city of Baltimore. If the feasibility study is justified, the federal and state governments could then offer further incentives or subsidies for local communities to purchase additional equipment for the community system, such as 3D printers, information technology equipment, and so on.
Through this model, local entrepreneurs—or nodes—are funded in an innovation-based approach, but one with lower barriers to entry than exist today (such as limits on significant capital funding requirements that make entrepreneurship a high-risk, entry-restricted endeavor). Building this 21st-century model of innovation, entrepreneurship, and supply chain through a community-based network model will take time and will require commitment. It will require iteration as the public and private sectors, as well as the nodes and existing businesses, learn how to compete against existing large multinational corporations. This is the real competitive advantage of this system compared to China’s state-owned enterprises.
The practice consists of 5,000 professionals from Accenture and from Avanade—the consulting firm’s joint venture with Microsoft. They will be supported by Microsoft product specialists who will work closely with the Accenture Center for Advanced AI. Together, that group will collaborate on AI and Copilot agent templates, extensions, plugins, and connectors to help organizations leverage their data and gen AI to reduce costs, improve efficiencies and drive growth, they said on Thursday.
Accenture and Avanade say they have already developed some AI tools for these applications. For example, a supplier discovery and risk agent can deliver real-time market insights, agile supply chain responses, and better vendor selection, which could result in up to 15% cost savings. And a procure-to-pay agent could improve efficiency by up to 40% and enhance vendor relations and satisfaction by addressing urgent payment requirements and avoiding disruptions of key services
Likewise, they have also built solutions for clients using Microsoft 365 Copilot technology. For example, they have created Copilots for a variety of industries and functions including finance, manufacturing, supply chain, retail, and consumer goods and healthcare.
Another part of the new practice will be educating clients how to use the technology, using an “Azure Generative AI Engineer Nanodegree program” to teach users how to design, build, and operationalize AI-driven applications on Azure, Microsoft’s cloud computing platform. The online classes will teach learners how to use AI models to solve real-world problems through automation, data insights, and generative AI solutions, the firms said.
“We are pleased to deepen our collaboration with Accenture to help our mutual customers develop AI-first business processes responsibly and securely, while helping them drive market differentiation,” Judson Althoff, executive vice president and chief commercial officer at Microsoft, said in a release. “By bringing together Copilots and human ambition, paired with the autonomous capabilities of an agent, we can accelerate AI transformation for organizations across industries and help them realize successful business outcomes through pragmatic innovation.”
That result came from the company’s “GEP Global Supply Chain Volatility Index,” an indicator tracking demand conditions, shortages, transportation costs, inventories, and backlogs based on a monthly survey of 27,000 businesses. The October index number was -0.39, which was up only slightly from its level of -0.43 in September.
Researchers found a steep rise in slack across North American supply chains due to declining factory activity in the U.S. In fact, purchasing managers at U.S. manufacturers made their strongest cutbacks to buying volumes in nearly a year and a half, indicating that factories in the world's largest economy are preparing for lower production volumes, GEP said.
Elsewhere, suppliers feeding Asia also reported spare capacity in October, albeit to a lesser degree than seen in Western markets. Europe's industrial plight remained a key feature of the data in October, as vendor capacity was significantly underutilized, reflecting a continuation of subdued demand in key manufacturing hubs across the continent.
"We're in a buyers' market. October is the fourth straight month that suppliers worldwide reported spare capacity, with notable contractions in factory demand across North America and Europe, underscoring the challenging outlook for Western manufacturers," Todd Bremer, vice president, GEP, said in a release. "President-elect Trump inherits U.S. manufacturers with plenty of spare capacity while in contrast, China's modest rebound and strong expansion in India demonstrate greater resilience in Asia."
Even as the e-commerce sector overall continues expanding toward a forecasted 41% of all retail sales by 2027, many small to medium e-commerce companies are struggling to find the investment funding they need to increase sales, according to a sector survey from online capital platform Stenn.
Global geopolitical instability and increasing inflation are causing e-commerce firms to face a liquidity crisis, which means companies may not be able to access the funds they need to grow, Stenn’s survey of 500 senior e-commerce leaders found. The research was conducted by Opinion Matters between August 29 and September 5.
Survey findings include:
61.8% of leaders who sought growth capital did so to invest in advanced technologies, such as AI and machine learning, to improve their businesses.
When asked which resources they wished they had more access to, 63.8% of respondents pointed to growth capital.
Women indicated a stronger need for business operations training (51.2%) and financial planning resources (48.8%) compared to men (30.8% and 15.4%).
40% of business owners are seeking external financial advice and mentorship at least once a week to help with business decisions.
Almost half (49.6%) of respondents are proactively forecasting their business activity 6-18 months ahead.
“As e-commerce continues to grow rapidly, driven by increasing online consumer demand and technological innovation, it’s important to remember that capital constraints and access to growth financing remain persistent hurdles for many e-commerce business leaders especially at small and medium-sized businesses,” Noel Hillman, Chief Commercial Officer at Stenn, said in a release. “In this competitive landscape, ensuring liquidity and optimizing supply chain processes are critical to sustaining growth and scaling operations.”
With six keynote and more than 100 educational sessions, CSCMP EDGE 2024 offered a wealth of content. Here are highlights from just some of the presentations.
A great American story
Author and entrepreneur Fawn Weaver closed out the first day of the conference by telling the little-known story of Nathan “Nearest” Green, who was born into slavery, freed after the Civil War, and went on to become the first master distiller for the Jack Daniel’s Whiskey brand. Through extensive research and interviews with descendants of the Daniel and Green families, Weaver discovered what she describes as a positive American story.
She told the story in her best-selling book, Love & Whiskey: The Remarkable True Story of Jack Daniel, His Master Distiller Nearest Green, and the Improbable Rise of Uncle Nearest. That story also inspired her to create Uncle Nearest Premium Whiskey.
Weaver discussed the barriers she encountered in bringing the brand to life, her vision for where it’s headed, and her take on the supply chain—which she views as both a necessary cost of doing business and an opportunity.
“[It’s] an opportunity if you can move quickly,” she said, pointing to a recent project in which the company was able to fast-track a new Uncle Nearest product thanks to close collaboration with its supply chain partners.
A two-pronged business transformation
We may be living in a world full of technology, but strategy and focus remain the top priorities when it comes to managing a business and its supply chains. So says Roberto Isaias, executive vice president and chief supply chain officer for toy manufacturing and entertainment company Mattel.
Isaias emphasized the point during his keynote on day two of EDGE 2024. He described how Mattel transformed itself amid surging demand for Barbie-branded items following the success of the Barbie movie.
That transformation, according to Isaias, came on two fronts: commercially and logistically. Today, Mattel is steadily moving beyond the toy aisle with two films and 13 TV series in production as well as 14 films and 35 shows in development. And as for those supply chain gains? The company has saved millions, increased productivity, and improved profit margins—even amid cost increases and inflation.
A framework for chasing excellence
Most of the time when CEOs present at an industry conference, they like to talk about their companies’ success stories. Not J.B. Hunt’s Shelley Simpson. Speaking at EDGE, the trucking company’s president and CEO led with a story about a time that the company lost a major customer.
According to Simpson, the company had a customer of their dedicated contract business in 2001 that was consistently making late shipments with no lead time. “We were working like crazy to try to satisfy them, and lost their business,” Simpson said.
When the team at J.B. Hunt later met with the customer’s chief supply chain officer and related all they had been doing, the customer responded, “You never shared everything you were doing for us.”
Out of that experience, came J.B. Hunt’s Customer Value Delivery framework. The framework consists of five steps: 1) understand customer needs, 2) deliver expectations, 3) measure results, 4) communicate performance, and 5) anticipate new value.
Next year’s CSCMP EDGE conference on October 5–8 in National Harbor, Md., promises to have a similarly deep lineup of keynote presentations. Register early at www.cscmpedge.org.
2024 was expected to be a bounce-back year for the logistics industry. We had the pandemic in the rearview mirror, and the economy was proving to be more resilient than expected, defying those prognosticators who believed a recession was imminent.
While most of the economy managed to stabilize in 2024, the logistics industry continued to see disruption and changes in international trade. World events conspired to drive much of the narrative surrounding the flow of goods worldwide. Additionally, a diminished reliance on China as a source for goods reduced some of the international trade flow from that manufacturing hub. Some of this trade diverted to other Asian nations, while nearshoring efforts brought some production back to North America, particularly Mexico.
Meanwhile trucking in the United States continued its 2-year recession, highlighted by weaker demand and excess capacity. Both contributed to a slow year, especially for truckload carriers that comprise about 90% of over-the-road shipments.
Labor issues were also front and center in 2024, as ports and rail companies dealt with threats of strikes, which resulted in new contracts and increased costs. Labor—and often a lack of it—continues to be an ongoing concern in the logistics industry.
In this annual issue, we bring a year-end perspective to these topics and more. Our issue is designed to complement CSCMP’s 35th Annual State of Logistics Report, which was released in June, and includes updates that were presented at the CSCMP EDGE conference held in October. In addition to this overview of the market, we have engaged top industry experts to dig into the status of key logistics sectors.
Hopefully as we move into 2025, logistics markets will build on an improving economy and strong consumer demand, while stabilizing those parts of the industry that could use some adrenaline, such as trucking. By this time next year, we hope to see a full recovery as the market fulfills its promise to deliver the needs of our very connected world.