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AI in omnichannel retailing: A revolution in the making

Technology solutions that use artificial intelligence (AI) are enhancing customer experience and streamlining operations throughout the supply chain.

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Article

Six defining challenges of omnichannel fulfillment

Retailers need to carefully craft an omnichannel strategy that effectively integrates online and offline distribution channels while complementing the company’s overall go-to-market strategy. It also needs to outline how to allocate inventory, where and when to fulfill orders, and how to handle returns.

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Article

The changing landscape of omnichannel fulfillment

The pandemic-driven surge in e-commerce has left virtually no aspect of the retail supply chain untouched, forcing retail leaders to rethink everything. A new survey by the MIT CTL examines some of the changes they've made and the challenges that remain.

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